liziesracarey

Absolutely shocking service.

Absolutely shocking service.
I have concerns about the proficiency of my Management Company - HAUS block management. I have had ongoing issues for the past two years causing me severe frustration, stress and I am unsure of how to proceed. I pay a service charge of that includes management fees, electricity supply, major works, repairs and maintenance, building insurance, drainage - amongst many others - as stated within the annual funds but I do not believe they are upholding their side of the contract or appropriately managing.

Glass Panel:

1. On the 14th August the glass panel forming the façade and wall behind my living room shattered. Originally I was told it it was my responsibility but it is the structural exterior and you sent contractors on the 12th September (almost a month later). During their visit they informed us it would take a few weeks to get the glass ready and replaced. I then began a series of back and forth emails only providing me with various excuses as to the delay. I even contacted those who had come to measure the glass who told me they had sent HAUS a quote on the 10th October and never heard back. HAUS then sent me a quote from another company. Months later on December 12th they then emailed me that the insurers would send another contractor to measure the glass. It has now nearly been 6 months since the incident and I am suffering both with the stress of the matter and anxiety as to my welfare with the shattered glass outside. I have on numerous occasions asked to be copied into all correspondence relating to the matter as I do not believe HAUS are taking their responsibility seriously. I am still waiting to be sent what I have asked for.

Corridor ceiling leak

2. There has been a leak in my corridor that I first brought to the attention of HAUS two years ago. I was told this was a plumbing issue from the flats above and had been repaired. Two weeks of my time was taken for the corridor to be redecorated. In March 2023 I reported it had returned. I was extremely worried given the leak sits above light switches and electrical sockets. I was again told it originated from the flats above and was fixed.
On the 23rd October I returned home to find a hole in the wall and a puddle of water that was dripping from the wall and pooling on the floor. A contractor came within a week and traced the dripping to the ninth floor. I was shown a video of the pooled water there due the lack of drainage pipes on the balconies of those flats. This falls within the responsibility of the management company as an external and structural issue - despite HAUS telling me I should contact the tenant to sort the problem. Again, I believe I have paid a service charge for a service not given. I believe this is once again going to be an ongoing issue since the cause is the lack of drainage on balconies. They are structurally prepared with fitting holes for the installation of drainage pipes and this needs to be rectified to avoid further damage to my flat and the waterfall effect to stop long term.

Poor management + Electricity outages

3. I have also now experienced the second weekend without any power due to the lack of organisation, management, and poor emergency response from HAUS. I do not believe (and also heard being spoken by contractors and concierge) that the tank cleaning was done with the necessary preparation, caution or expertise.

I have suffered financially, physically and emotionally due to the above and due to HAUS' lack of service.

I am severely concerned as to the organisation of HAUS and their main contracted company who is also part of board there. I believe there is a conflict of interest leading to problematic work in the interest of saving costs, or making profits, at the expense of myself and all residents.