a. Ms Debi, and Kevin in parts were very help full in my choice of your dealership. She has displayed a vase knowledge of the bike and accessories that go along with my bike . And Kevin helped me save money on a great cellphone holder for my bike.
Debi is awesome! As a fairly new rider it is great to work with someone that takes the time to make sure that I'm getting what I need. Very confident and outstanding customer experience. She took an interest not only in my bike, but my story as well...
a. I was there buying a new shirt for a funeral for a fallen brother and Stephanie was more than a sales rep. She knew exactly who I was talking about and very compassionate. I really appreciated her sympathy and her customer service. Can't wait to see her again
Excellent service experience, again..
Wade took care of me and the Bike
Part was ready when I was called, quick service thanks.
Excellent service from a friendly staff. Very helpful but not pushy.
Kevin was very helpful when helping me select my new auxiliary lighting kit. He took the time to ensure that my new parts suited my intended application as well as ensuring that I had the additional required items for a successful installation. Thank you for a positive experience!
Awesome people, great service department, thanks to MarryAnn, Chad, and all of the people that helped on my 12 Road glide.
Needed an inspection on my 07 FXST. Actually needed a new rear tire and brake pads to pass inspection. Will was able to hook me up and the service was done right then. I got my bike back in about an hour! Thank you
A huge shout out to Jon, Peyton, Steve, and Todd at HRHD for making my trade-in amazing! Process was smooth and they made sure we (myself, wife, and 3 little ones) were taken care of while we waited on processing and such. 1st trade-in (2nd bike) from HRHD and both experiences were outstanding! Looking forward to many more trips there on our upgraded ride!
Have had a lot of work done here and they are second to none.
Came in looking to upgrade a starter bike that I hadn't ridden in a while. KB was extremely helpful without being pushy. They did not try to push me over my budget and made sure the bike was a good fit. They even agreed to come pick up my trade-in since I was not able to get it to them that day. Steve and Darlene were also very helpful. Even though I live closer to other stores, I will continue to make the longer drive for the excellent customer service
"Hello all. I would leave a long lengthy review saying how much I enjoy riding my road glide all over this free country and telling people how Hampton Roads Harley Davidson takes great care of it and my street glide. I could also say I ride almost everyday and appreciate the relationships, friendships & new family we've gained at HRHD. I will just say go in test ride a bike and start living your dream whether you commute to work or want to go coast to coast. Hope you have as much fun as I am having. Dre"
Very friendly, everyone there is Great... Kevin is very knowledgeable about the parts you need, and gets to know you as a friend too.
Desire'e greeted us immediately, told us about the sales and as usual, we went straight for baby stuff. She knew we were new grandparents so she wasn't surprised. We also visited Debbi and Mary Ann to talk about tail lights for Mac's new Road Glide and a few other things. We will be back on Saturday to give blood and by the lights."
KW was very helpful and patient with me while I took up his time with a lot of questions.
Devin and the sales team were awesome to assist me on making my decision to purchase another bike. Treated me like a normal person rather than just trying to sell me on whatever I wanted.
Darlene was awesome. Helped me out with some items I was looking at and an all around fun person to deal with.
New to Williamsburg. Will checked me in and was attentive and knowledgable. I requested Dennis Noe based on a recommendation and he did a FANTASTIC JOB on my bike. Couldn't be happier. Service was fast, price was reasonable, exceptionally professional.
Once again the staff is attentive and professional. Faces keep changing, but the service remains top notch. I hope Jon stays for a long time. But I do miss looking at Sandy and Mary Anne while waiting for my bike.
Mary Ann was wonderful. She was pleasant on the pho e when I called and she was helpful when I got to the shop.
Great visit fast,friendly,service.Great merchandise selection.
Darlene was friendly and greeted us with a smile. She was very knowledgeable in the merchandise we were interested in and assisted us in picking out the perfect gift for our loved one. Could not have asked for a better shopping experience.
"I wanted to see how Debi was doing and she is also 1 of 2 special H-D people I seek answers and opinions. I had several questions regarding CVO and wanted some manuals. Despite computers being time saving devices, that was not the case yesterday. Debi spent a good hour getting me the manuals I needed to fully understand my new CVO Triglide. Shes an awesome team player!!!"
Great inventory of bikes and accessories, friendly, helpful staff!!
Great people and great price will definitely be buying my next Harley from HRHD very knowledgeable and helpful!
Will did every thing he could to replace my speakers, which was under warranty. He was constantly communicating with me and the manufacturer trying to get this resolved. My motorcycle was at another dealership for 4 weeks with no progress. Will was able to take care of it in less than 2 weeks. I appreciate his hard work in this matter and I am very happy with the service that was provided to me. The service department did an outstanding job fixing my motorcycles. They expertise and knowledge is above the rest. Thank you!
My wife and I had a great time last Saturday. Spent a lot of money, talked to some great people, a saw some really nice motorcycle's. Debbie's Panhead is a beautiful motorcycle. Looking forward to many more years of association with a great bunch of people. Thank you, Garrett Cook
Always running into someone you haven't seen in a long time. They are always have something new to show you or let know that they where able to get the item you have been looking for. Besides the fact they always have something going on . Weather it be a Blood Drive or just a get together . When you pull into the parking lot & see all the Bikes ,you just know you can expect a great day . Smiles everywhere , Plus the best part is seeing Deb there when we walk in the place . She is an amazing woman . We've become great friends over the year's. I've been looking for this small type wallet. So Deb introduced me to Kathy . She does ordering there for your accessories. So when you're looking for something special she's the woman to go to . To see if she can order it for you. Like myself trying to get this wallet for me for my husband-to-be . You always leave there with a smile on your face because you had a great day while you were there at the Hampton Roads Harley-Davidson .
There was a miscommunication between the technician working on my bike and the front desk in the service department (parts availability for my bike). This created a big issue for me since I was planning on leaving to Gettysburg Bike week next morning at 8:00. I left the shop not to happy to be honest because I might have to cancel my trip, but about an hour later (past closing time) I received a phone call from Chad to let me know that they were able to complete the work. Chad stayed with Marry Ann and technician (unfortunately I don t know his name) and by the time I got there almost 2 hours after the normal closing time they were doing the final road test. Thanks to that I was able to ride home and get ready for the trip in the morning. I had a great time in Gettysburg thanks to their devotion and commitment
The lady in service I think her name is Maryann Claimed she was going to call my husband the next day...that was 9 days ago... They always lie and the service is not as good as it used to be...
I guess we will go to Colonial Harley, they seem to care about their customers...and this is not the 1st time she was suppose to call him and didn't...
Great, and the staff were great also,. I will return again soon. I purchased a 2008 FLHTCUSE 3, and made some great additions. Go to Hampton Roads for your Harley-Davidson needs.
"I had the pleasure to work Mr. Jon Mitchell and Mr. "Mo." To keep things short, they both couldn't have made the process any easier. I walked in told them what I wanted and where I wanted my numbers they showed me my options introduced me to everyone and i walked out with the harley I wanted at the numbers at I asked for."
" Desiree Vang in motor clothes is by far the Best and hardest worker you have in the shop... Shes there early everyday and stays late when needed, she out sells everyone in her department on a regular basis without any help. she makes the best outta everything an is always happy to see every customer.. you would be a fool to ever loose her!!"
"I am always impressed with how quickly I am greeted when walking into HRHD, how nice and professional the employees are, and how welcome I feel. All the new events like Bike Night and Cars and Caffeine are great ideas, and I have only missed one Discount Run in the past 15 years. Keep up the great work, -A Loyal HRHD Customer"
"I recently had Murph in service install some T bars on my fxbb Street Bob and they turned out great! This time around I had a complete stage 1 installation (tuner, air cleaner, and exhuast system) and decided to go with a cobra 2 into 1 el diablo full exhuast. Once again, Murph did an outstanding job on the install and it turned out looking (and sounding) awesome! If you need anything installed or modified on your harley ask for Murph in service he does great work!"
Pan head Debbie is the best! See her for all your parts.
"No matter what I may be looking for, Kevin always knows the part I need and immediately orders the part if not in stock. He is someone I can trust."
As always Junior does phenomenal work. Always takes the time to talk about the service preformed and talk about things upcoming.
I don't even ride. But I love to visit this spot. Great staff members to assist your endeavors. Plus they have Cars and Coffee events that draws a nice crowd for the best of both worlds. Big open store with bikes, clothing, accessories and parts. It's not the most modern looking store that you see of those off an interstate yet it has a hometown look. The only thing is it's not easily visible and can be pass easy as you are looking for a huge pile on sign. Get them a visit.
Darrell, Did everything he could to make the purchase of our new bike as smooth as possible.
All of HRHD staff made this purchase smooth and easy. This is my 3rd bike purchased from them.
TC
Junior has installed a number of significant engine modifications to my 2000 FXST over the past 16 years, and his work has been top class every time! Because of Junior's superior skills, I have NEVER had a breakdown of any type and I now have almost 50,000 miles on the bike. Plus, the bike makes more than 100 rwhp and runs like a dream. Keep up the good work, Junior!
I was greeted with a friendly smile when I arrived. However, It went downhill from there. I was passing through the area and decided to stop in to buy an aftermarket accessory that cost about $10. Went to pay by credit card and they wanted my drivers license. Never heard of such a thing. Parts guy said it was company policy if I wanted to pay by credit card. He said they have had a run of stolen cards. Fortunately, I had $10 cash. Paid for the part. Got out of the store and they didn t get my credit card, drivers license and personal info. If you ve ever had your identity stolen (and I have) you understand why giving someone your drivers license to enter all your information is crazy. How do I know what they do with my information and what is there policy on protecting private info. Not a very friendly customer purchasing process.
Superb Dealership! Hands down the best experience. My 3rd HD purchase was the best of all time!
. My experience at HRHD was great. Purchasing my 2015 CVO took awhile but we got it done by 11pm!! Parts and service were exceptional. Upon picking up my CVO the battery died in front of the dealership. A Service tec took it into the shop and installed a new battery with minimal delay.
Kevin leaves nothing to be desired. Very knowledgeable, courteous, professional, friendly. When I come to the storeI go to his station Most times I hv to wait n line but well worth it. Great Guy !!
When I bought my 2004 Fatboy (from another dealer) in 2005, I counted on HRHD to maintain and service it. The service I received was always professional and prompt. Fast forward to 2016...I purchased my 2006 Ultra Classic from HRHD. I got a awsome trade on my fatboy, and a great price on the Ultra. The price was so good, I was able to add lifetime maintenance and extended service. I won't go anywhere but HRHD!!
Several sales folks stopped to chat and see if I needed any thing. LOTS of knowlegeable staff to make things go smoothly.
It's a Harley place, right in line with the corporate image.
I went in to buy some oil. Seen a shirt I liked. Paid and left was in and out in 10 min.
Didn't have a good selection of accessories and a lot higher on prices than some other Harley shops
Work was done in a timely manner and the quality of his Dennis s work is excellent "
Thank you very much. Butch
Come see Jessica (freaking rocks) Mulrooney. She worked out a deal that couldnt be beat.
All of the sales people have been great, i never had a bad experience with any of the people there they are like family
Debi provided excellent service. She patiently and expeditiously answered all my questions with a starter problem I was having with my bike. I will always buy my parts from her because she is very knowledgeable and has outstanding customer service skills.
Very cool dealership! Lots of bikes, gear and accessories. Desiree was a big help!
This is, by far, the best location in the Hampton Roads area to purchase a Harley Davidson Motorcycle. They also have great apparel, and parts selections.
The kicker though is the staff here, from the enthusiastic Jessica in sales, who seems to zoom in on your particular needs and wants, to ol' "Panhead" in accessories and clothing with her tough and wisened stories of the past. Steve, the floor manager who is honest, courteous, and a man of integrity. The folks in parts, the wrenches in the back, and a fantastic finance crew, you just can't get a more trustworthy group.
I have dealt with all three major HD dealerships in the Tidewater area, and, believe me, THIS ONE is tops, hands down. Southside is decent, but Bayside ... Well not so good (bully tactics, upsells, you get the picture).
Why go anywhere else? Hampton Roads Harley will do you right. Look up Jessica and Steve, my favorites, and you will see why my brothers, my wife and I keep our business right here. Ride free.
My 1200v is 2 years old sales rep shakes my hand every time I'm there sales floor remembers me if you had a bad experience maybe you need look at your attitude while you where there 4 stars nobody's perfect
We just moved to the area and Jerry was very helpful with the questions we had about the area and products in the store. We will enjoy making this our new HD store.
A wonderful person. Always there to help and remembers me by name.
The staff was more than helpful they went out of their way to accommodate us
"From the start of walking in the door, everyone was friendly. Joe was an awesome sales rep, and helped me find the right bike for my budget and use. Ended up with a Softail Street Bob, and I couldn't be happier with the bike and customer service. Bernard handled my financing, and Steven made sure everyone was doing their job and getting me the best deal. I'll definitely be back, and will be referring friends and family to Joe and his management support team. Well done, fellas! Thanks for the sweet wheels!"
Dennis always does the best job on my bike and in fact is the only technician I want working on it. I trust his assiduous attention to detail!
Great staff from management to sales, parts, & service.
Debi goes out of her way to make sure I have a great experience everytime I deal with her.
Kevin was very helpful and friendly! I appreciate his professionalism and assistance with my order for my husband's birthday! THANK YOU HRHD!
Excellent service. Marianne is most helpful and friendly. Junior always delivers the best service complete with thorough analysis and money saving recommendations.
june 2020
kevin knows his sh*t! . if he tells you something, you can count on his immense technical expertise. . and he s a damn nice guy!
Desire has helped my self and my husband who is also navy and deployed. She has helped with a new helmet getting him new things for his bike an also the service department is wonderful helped with storage for his bike and a friends bike. Amazing people an honestly makes you feel like family all around. Love them all they r amazing
Like visiting HD Yorktown. Nice people. Always willing to help out.
Excellent customer service, knowledgeable staff. Kevin in parts department is your expert on HD parts.
Great service department that really takes care of you.
This is a nice Harley dealership and they are really involved with the community. I Was Here For A Car and Bike Show which was for a charity event and the Harley dealership really welcomes everyone to stop in and take a look
I had a very nice experience on my visit to Hampton Roads Harley-Davidson. I will be a repeat customer.
This dealership is awesome! The staff was great and Paden "Baby Santa" Haas made me feel like I was catching up with an old friend the moment I came through the door! The entire experience was enjoyable, even the paperwork which can usually be tedious buying a vehicle. It ended with every member of the staff coming over and saying "congratulations" and/or "welcome to the family" as I stood by my new bike. I'm so glad I bought my first Harley here and I'm proud to be a part of the HRHD family!
I could really get in trouble at Hampton Harley, Devin is easy to talk to I could easily ride out in a new bike if I had the cash. They have a great selection of motorcycles and they had my favourite in store. If you love motorcycles you should stop in just to look...
It doesn't matter who you deal with at HRHD - it's always a pleasant experience!
Sam was very helpful and quick to offer suggestions. I highly recommend her and the dealership.
"Just to let everyone concerned with getting expert help with all there part needs, I recommend Kevin Weeks. He is the best parts person I have ever dealt with and I have been riding motorcycles since 1965. Complete knowledge of old motorcycles as well as new motorcycles, you will always leave knowing you have all the parts you need to complete the job a hand. I suggest the next time you visit HRHD you go by and see Kevin. "
Terrible response to phone calls to sales, no returned calls.
hamptonroadshd.com
