I personally don't understand why any of you are complaining about anything. They are giving you assistance that you obviously need. If you don't like the service, get jobs and take care of yourselves.
I was literally on hold for over 2 hours... Terrible service, and by other people s comments on this forum it s probably better that they never picked up. SMH! This is how our tax dollars are being spent? Sad
A woman named Sheila Johnson contacted my wife and I a few weeks ago wanting to come to our home and check things out. We have nothing to hide, she said just 1 visit and if she didn t feel the need to keep the case open then she would close it. She came to our home, we answered all questions but when we asked her what claims she was investigating then she said there were no allegations of anything but that she was required to make the visit because my childs mother and I had a verbal argument and the police wrote the report as a domestic violence. Neither of us were charged with domestic violence. We argued verbally. That s not against the law and our child was not involved. After Sheila Johnson made the visit she told us that she herself could not see any reason to keep the case open but she said she was required to have a follow up visit. ( which I know is a lie, 1 visit is sufficient to close a case as she told us that before) my wife and I didn t argue, like I said we have nothing to hide so Sheila johnson scheduled to be at our home another day but never showed up. I called her and was very polite and left 2 voicemails telling her we were home and still waiting. I then called her supervisor to find out what was going on, Mia Taylor. This supervisor lies and contradicts what her employee told me. I advised her that I want to know why they didn t close the case. She told me the police reported child neglect! That s a lie! I have spoken with the police directly and was told that they never reported any allegations of neglect or abuse! So why is my family being investigated if there are no allegations of wrong doing?!?! What Mia Taylor didn t know is that I have the police officers on recording saying they never made any of those allegations and I have her employee, Sheila Johnson on recording saying she sees no reason to keep the case open. When I talked to her about our first visit she agreed with me that my home is clean, there is food, my child has clean cloths and attends pre-k daily. She also agreed that there were no illegal substances, no guns, and no drugs. There is absolutely zero crime going on in my home and around my child. My wife has NEVER been charged with anything in her whole life. We are great parents and we both love our child very much. So my wife and I want to know why this is being dragged out and we feel at this point our rights are being violated by these people. Come on, come back to my house. Search whatever you want and ask whatever you want, stop lying and stop LOOKING for a reason to take my child. If you weren t trying to find something to use against me then why wasn t the case closed after the first visit as we all agreed on?!? More lies just to keep gaining access to our home hoping we slip up? That s how we feel. If our child was in danger or being abused why was she left in our care? I know why- BECAUSE WE ARE GREAT PARENTS! This morning was my little brothers funeral. I had a lot of things to do but I was stuck at my home all morning waiting for this case worker to fulfill her duties. She failed. Then when she finally called me back I very very CALMY AND RESPECTFULLY explained how this situation is making my wife and myself feel. She got mad that I expressed my opinion and said I was being rude not very cordial (exact words.) I asked her how I m being rude, I reminded her that I had not raised my voice. I reminded her that every time I tried to speak she would raise HER voice and talk over me, not letting me complete my sentences. I reminded her that every time I addressed her I called her by name or said mam respectfully. Then I asked her a question I already know the answer to. Mam is this conversation being recorded since it s a department of the government? She quickly said yes of course but denied being able to obtain access to the recorded conversation! I never asked if she had access to the conversation, she voluntarily threw that out there. During our conversation she even denied having an appointment and I had to remind her She wrote it down for me herself...
This is the hardest time I ever had getting help . They canceled my health care. Takes 4 months to get any help then they find a reason to deny you...they are not worth dealing with to get the help
They are beyond the worst. I need some assistance for my child due to child support and even when I gave them the documentation needed to help me, they refused to still do it. Unreliable
Caseworkers don't do there job and they never receive your faxes when you send them up and they never answer the phone I'm so sick of it. Lazy ass mf can't even do there job right and when you go off on them they act like your not spouse to. They playing with ppl lives and kids and they need to get it together
I'm Desable ad request a foodstamp app b mailed to my home almost 2 weeks ago ad still haven't received it if I had done that u know where I would b on out of luck but it looks that way anyway
Terrible organization. They open investigations like kids open presents on Christmas Day. No matter how many times an accusation is made against you that's been proven false multiple times they'll continue to investigate and come to your home and waste your time. They don't return phone calls, they don't show up to court even after being receiving a subpoena and they disappear to harass the next person once they're done with you. It's a joke and these people should be ashamed of themselves.
This is a Government scam .... if u can avoid this fraudulent place do so...
to all the people crying about the lack of help, simple..get a job or quit pumping out kids you cant afford..
This is the worst place ever to get information or help..... I have been trying since Jan to get to visit my granddaughter which was taken and put in the care of her other grandparents as they lived in this county. I have talked to the guardians, attorney and Jsf workers. No one has given me any answers on what I need to do that has been correct. I have been ignored and lied too. It is now April and after being told finally that we could visit but need to come there for background check and fingerprints we could see her that same day. We were so excited and had made plans and we were waiting to get final time to do so. We took off from work to drive down But never received a call back confirming the time so lost a days pay and didnt even get to get our background checks or fingerprints done. Because no return call for 4 days and then today finally a call back and i was tolded that i have to now drive 6 hours to get background check and fingerprints and drive back without seeing her and then I have to wait 4 to 6 weeks more before I could even see her for a 2 hour supervivsed visit. I just don't get it I thought the program was about the children but I guess not.
The fact that you on hold for so damn
Long this sucks. Then they fake transfer your call and hang up so you hsve to call back sit on hold for another hour and half..
Such a dis-service to the community. Needed help but they don't help
Hcjfs has been understaffed in the past several years for those who believe they just dont care dont get it , in order to recieve the best service it is critically important to fill out and return all requestedpaperwork and make sure you return it before the deadline , that way you can check to see if they have recieved it , also follow through, mail , fax and drop off your documents they will respond , remember it is up to you and I to assure the recieving of information sent to them gets there .Call early , be there early and be thankfull we have this service Remember hcjfs is a privilege not an entitlement
I had but my dead beat on child support an they close my close my case rite then there the groverment need to investigate everybody in that department cause it been two years now an I never got a letter or none thing
I know for a fact that these workers work very hard! If one should be mad...be mad at the administration for high turnover...under staffing... poor pay...and high case loads. Ppl can only do so much when there jobs require them to handle 250-350 cases or more. You have to know a staff member to understand there struggle and unrealistic guidelines of the state and county. My mom worked here for 30 years and worked very hard. I know several others and they work hard too.
Terrible so far! Every one have spoken to on the phone has been so rude and unprofessional. The wait time is also over 30 mins every day, is this where our tax dollars are going?
I have turned in 3 online household changes & have all 3 email verifications. I have sent in 2 household I.D. forms through the USPS. I also went down to the county office, in person & turned in 23 pgs of ppr. work; for which i also have my verification form, where everything was turned in. This has all been done since Oct. 2019. And there has been no contact from anyone to update my case! I also contacted the state website twice. What is going on with county services!? Im so disappointed. I literally have used every single avenue there is, to update my case. With almost no response in 7 months. The state told me to file for a state hearing. But this is absolutely unacceptable, after i have gone above & beyond just to report changes.
The Worst! All I'm trying to do is get a couple questions answered so i can get health care! I am pregnant and just lost my coverage. I've been kept on hold for more than 30 mins multiple times. Calling and waiting for that long is hard when you have 2 little ones.
I'm glad to see everyone else thinks these case workers are racist... I asked her for help she did nothing then denied me on my benifits and had nothing to offer me.. I tried to seek help and was denied so went down there 8 am for several hours for nothing... Something needs to be done.. I will get to the bottom of this
They messed up my application and denied my Medicaid. Then told me all I had to do was send in my check stubs and proof of pregnancy so I did. I called to make sure they received it and they said they never did so I personally went down there to scan it. Waited 3 weeks and called and they said they received it but I had to completely reapply and that whom ever I talked to apparently didn't know what they were talking about because they should have told me I needed to reapply in the first place. Now I have to wait another 4-6 weeks for insurance when they are the ones who put my information in incorrectly in the first place. This place is an absolute joke. I don't think I have talked to one person that wasn't rude or made me feel like I was bothering them. I wouldn't give them any stars if it was an option. So disappointed in the system!
I think I've set a new record folks! On hold for 1 hour and 40 minutes only to brief speak to someone for less than 2 minutes before being placed on hold again.
Gotta love it!
They are not only racist, but prejudice, stereotypical, lazy, and they are thieves stealing welfare assistance for themselves and miscalculate benefits on purpose to those they think are vulnerable, and they are unorganized and take forever to do a simple task, and even though they have 30 days to process a case as they say, it really on take two hours after they press a button to upload benefits, it's ridiculous, and Ohio is the only state where everybody has to do community service, which there are none really, to receive assistance, and they are quick to take it away as well. I'm calling the governor on these people. They want everybody to work but there aren't any jobs in the city and the jobs that are available have strict qualifications and they are far away out of reach from public transportation; something has to be done about this. They are racist, the blacks mistreat the white folks and the white folks mistreat the black folks, and they sitting in cubicles next to each other in the same building and treat their clients the same, including myself. One of them got smart with me one time.
A bunch of f'n idiots. I hate hamilton county and the whole f'n state of ohio.
You can turn all paperwork in on time. You can provide what they ask for. You can send them everything and They are always confused. They will tell you one thing then another. They told me my medical was expired and it wasn't. Iv just never had a good experience with anyone from there. I know they have a lot to deal with and burn out is real. But if you're at a job you gotta do it just like the rest of us. They hate when you ask questions as well. They don't like informed people who understand how its supposed to work
Awful no help if you can only write so much. Total joint body Osteoarthritis
I make 280 a week I pay rent almost 700 and I pay child support and I need health insurance because my situation is very bad and this people told I win to much $ so they say no to me because I make 280 dollars really and some people don t do anything for they life and they give everything to them
40 minutes on hold over the phone... still waiting... god please help me stay humble
The absolute worst county to deal with! The case workers are terrible!
Nothing but liars and demons that work there. Especially in children services
I am a somewhat famous poet and writer. I wrote a poem about Job and Family Services that sums up their quality of care:
THE MENTAL HEALTH WELFARE BLUES
When I was dying just a bit
From Apnea
And hallucinating just a tad
From psychosis
I took a stroll down
Central Parkway
To the Social Security office
Where a sign stood
Hovering over the Peons
Where it was written
The Enigmatic truth:
We Don t Give a F--
About You
In lettering so small
That it could not be seen
With the naked eye
Blindly I walked in
Ready for that Five-Star-Service
All the so called welfare leeches
Have been raving about
And spoke with a gentlemen
Who referred me to a secondary
Service entitled
F- Off Inc
Where they ran a few tests on
Me and handed me a
Diagnosis of Lazyness
That saved them a bundle
I then hit the cold hard streets
With my fresh new diagnosis
And their problem was solved cheaply
Letting me rot
Until I was resurrected
By a kindly Doctor
Several years later
That cured me of my laziness
And gave me a chance
To write this poem
And leave Job and Family Services
One final farewell
F-- You
They really do have the rudest workers; who tend to use the most accusatory tones and statements, as if implying welfare fraud to everyone they speak to. Friends and family agree. They could use an attitude adjustment. Also, most workers aren't the brightest. Once in a while you get a great worker with an awesome attitude and it makes it so much easier to deal with whatever needs to be handled. Wait time on the phone is over an hour every time. I'm just glad we are moving counties soon. Cannot stand HCJFS and their negativity. If anyone is looking for reviews to see about moving to Hamilton County, you really should not move here if planning on dealing with jfs. Warren County or Clermont County is better. Hate to give a bad review as this agency is set up to help families, but this one is honestly the worst.
This place has gone downhill, I called in about a missed appointment I had, which I never got a letter in the mail about, the lady was nice enough to transfer the call to a rep to have a phone interview. But after that the next rep told me she would send me out some forms to return back, its been two weeks no forms in the mail. This place is ridiculous, lazy and very inconsiderate due to the fact people that are out here trying to get the extra help.
Despite currently living in Oregon, and having never applied for Medicaid whilst living in Ohio, I have suddenly received my Medicaid OH health insurance card. I know how incredibly hard it is to get these but I guess if you're white, they'll just hand em out to you whether you applied or live in state or not. Several calls of 45 min hold times and I still have not reached anyone at all. I'm pretty in awe of the complete ineptitude going on here. Medicaid OH won't help until I talk to my "case worker" but since I've never opened a case, I don't know who that is or how to contact them. Well done, Hamilton County! Bravo!
This isn t a reflection of jfs. I never really have problems in times of need. I understand it s all a process and can be overwhelming but avoid working with Shelly Anthony. Complete waste of time working with her. 38 days later I m in the same boat I was in on day 1. She doesn t check her vm, follow- up, she doesn t return calls & give feedback. She s been sitting on my case and now I have to wait another 24 hours to hear from her supervisor.
Very poor service. Zero professionalism. I have lost benefits twice because of them.. I have had benefits for less than a year (only once I became pregnant) and they were taken when I was 6 months pregnant and now taken again because they failed to transfer the correct required documents once I moved counties. I was told to update information thru them and then they would transfer my case. I did everything they asked, they transferred my case and none of my important information. I called back to see why they didnt transfer them or if they could still transfer said documents and the lady hung up on me! I am on maternity leave and actually need them so this is infuriating!
Carol at The kiosk was a ray of sunshine. I was in & out no problem.
Day Two - and I have been on hold for over 5 hours now...just trying to help my mother...
They are so rude and don't care what you need so screw you guys I'll be so happy not having to deal with y'all wish someone would just sue the place so none of us have to waste our time there for nothing!!!
My husband who has a speech impediment called to have his Medicaid benefits renewed and the representative made fun of his speech, and did not help him at all. Now I have to take time from work to speak on his behalf all because some idiot with no compassion couldn't do their freaking job. I'd give negative stars if I could.
Ms. Allen is an angel and helped me when I didn't know which way to turn. God bless you and thank you so very,very much.
This organization is a disgrace to the entire Hamilton County. If I worked for them, I would not to let anyone know I did. They are a total joke. As a grieving widow, they required me to submit paper work, which I did but they lost and blamed it on the mail and then when a supervisor finally contacted me and "resent" a crap load of paper work that I NEVER received which they told me I did, I threw my hands up in the air. All to try and get insurance for my 11 yr old child. They should be shut down and revamped. TERRIBLE organization. JFS should be ashamed of who they claim to stand for. DISGRACEFUL. If there was a minis category on a 1 - 10 scale I would give them an 11.
Had my son removed from my insurance numerous times since we placed him for adoption and he's not under my coverage. Been 2 years now. So. I get a letter saying I'm losing insurance. Saying he is still on it. And there is no reason under my name as to why I'm losing it. Been trying to get ahold of HCJFS for 2 days now. Never took this long to get through. If I hear this recording one more time, I'm coming there to throw up on your desks.
I was in a bad car accident on November 15th this year. I have sent proof of enrollment at my college 3 different times over fax. I m in a lot of pain and can t even get any help. I call everyday and nothing. It s sad this is how they treat people. And on top of it just found out I m pregnant and I definitely was in the car accident. But I can t get any help. Thanks for letting people suffer. I could have problems, because of the accident. If I have complications it s not fair to my child
hcjfs.org
