Hamilton Chevrolet Reviews

I took my 2014 Chevy Equinox to this dealership on Nov 27, 2019 because it was leaking oil and they didn't know where from. I was told that the engine needed to be rebuilt. Repairs were done and I got the vehicle back Feb 2020. On March 9, 2020 I had to have this same vehicle towed back to the dealership because it stopped running. I was informed on March 20th by Nate, service guy that my engine needed to be repaired, rebuilt or a new engine put in. I have been inconvenienced and without my vehicle for several months, I was not contacted again by Nate until June 10, 2020 and at that time I was told that I needed a new engine and the repair of my engine was no longer an option. I am not a mechanic and I am not knowledgeable in the field and if it is GM's policy that the issue is to be fixed right the 1st time, then why am I being told that I need to pay for a new engine. I did my part by bringing it to the so called experts at the dealership to have it fixed correctly and I am not pleased because when I expressed my concerns to the service guy, Nate, that I don't feel I should have to pay due to the fact that my truck only ran for 5 weeks and that I was quarantined due to testing positive for the Corona virus, he then told me that I would have to return the loaner vehicle and pick my vehicle up, disregarding the fact that I was at home quarantined due to the COVID-19. I didn't like the fact that he felt he could intimidate me because I was in a loaner vehicle they provided due to the negligence of this dealership and I am not pleased that I have been bringing my car to this dealership, spending money, wasting time. taking off of my job and for this dealership to not take any responsibility at all and just tell me that I need to pay for the repairs and not offer any assistance again for them not fixing it right the first time which is GM's policy.

-Blinded by Apologies-

Darren Lee was very accommodating, knowledgeable about the vehicle and fair in negotiating. I would definitely recommend him to anyone looking for a new vehicle.

April went above and beyond our expectations! Can't believe how helpful she was to our daughter who leased her first car! Love Hamilton Chevrolet and April!

The people working in the Maintenance were very helpful.

I take my car to there, to fix it, the did nothing the just take it for hour and half and spend my gas and miles, the take 70$ for doing nothing.

I am always treated like 1 of the family from Anthony in sales to Bill in parts to Jack in service we left Lafontiane because of the way we were treated but we found a new dealer to trust a d buy from

scared to have to have my silverado repaired in the body shop. Hamilton did an unbelievable job. they are the real deal. top notch. thank you!

I really enjoy this place. Everyone I've dealt with are just good people.

If they re open to 9 on their late day but can t take an oil change at 2, how do they deserve anything more than one star?

Hamilton Chevrolet sold my mom a really nice Equinox at a very fair price. The vehicle was in excellent condition.

Best buying experience ever! Scott Sodergren was thorough and professional as he worked to get me the best deal possible. The truck was prepped and ready for me to drive home, even though I had not committed to the purchase. But there was never any sales pressure. In the end, he made me an offer "I couldn't refuse."
TJ (finance) and Debbie (sales) added to the overall excellent experience I had in making this purchase. I would highly recommend this dealership and its staff to anyone buying a vehicle.

A+ We love our new car and definitely felt less pressure than I have from other dealerships. Beth was great!

They are nice professional guys and good they take care of your car I like to go there always for oil change any everything else

Just went in to give pet food for a drive they were doing... Support..
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This place is great. They matched the price of a little corner shop for an engine replacement and gave is a brand new car as a rental while I wanted for the motor to be installed and as it was being installed. Everyone is really nice but now no one wants to call me back and give attitudes now that I have paid them for service.

terrible service ... they lost my registeration and tab for plate. Had to go to secretary of state and wait for 4 hours to get a replacement which i paid 5 dollars for

I travel 45 minutes to an hour to have my vehicle serviced here because their service is excellent and attentive to my vehicle concerns

Helped my mother-in-law lease another great Chevrolet vehicle from Dan Dilay at Hamilton Chevy. What a great buying experience! Quick and easy, and Dan went through the vehicle features very thoroughly. I would highly recommend Dan and Hamilton Chevrolet!!!!

My boyfriend needed a better car to get him to work and home and they made that happen!!

Great service, straight forward and not pushy and treat customer's well.

Are experience was terrible. The salesman actually laughed at us. We went to Serra Chevrolet and the sevice was exceptional.
We highly recommend Serra to everyone.

Scott Sodergren is the best, he goes above and beyond every time. I have leased 4 vehicles from him! Always a great experience!

Hated the fact I had to sit in waiting room to watch "The 700 Club", very annoying!

Great place to buy a car from, Norris Jamil made it so easy with his great personality and his professionalism, I will recommend him to all my friends and family.

April Wood is the most amazing sales member I have ever had the pleasure of working with! I contacted her first thing in the morning and by 8:30 that evening I was driving a brand new 2015 Traverse! The dealership was beautiful and everyone was so helpful and accommodating. April has made a customer and a friend for life! Thank you so much! GOTTA GET NORTH!

Dan was our sales rep and he was friendly and listened to what we wanted and we ended up with exactly that. Our experience was great. Everyone was friendly and helpful and not pushy or just trying to make a sale. We are happy with our traverse LTZ and will be recommending Dan to our parents who will be turning in their lease soon. Thank you Jackie

My vehicle was there for over 2 weeks and went back for the same issue 12 hours later. Another two week wait and thousands of dollars later same issue within an hour of picking it up. The service dept. is very hard to contact, friendly in person but a pain to get updates from. I have been there waiting with other dissatisfied customers also.
I am currently documenting with my own scan tool the same issues I paid to get fixed and hope the dealerships management takes note of the case and responds accordingly by refunding the cost of unneeded repair work. I am not a sue happy type of person but I also don't enjoy wasting hard earned money and precious time.

Their service department is exceptional! I dealt with Jack and he was very knowledgeable and thorough. I will use your service again in the future.

Horrible parts manager. Asked for an estimate, and he threw a rip off price at me. Last time I go there.

Scott Sodergren is a great asset to Hamilton Chevrolet!

I have been car shopping for a short period and came to the dealership to test drive a car. Brook came out and was immediately excited for me and helped me pick out a car that met my needs. Jim in finance was also extremely helpful and tossed out some better options than I had planned. They had my best interests in mind, not theirs, and I look forward to getting my new car in a couple of days. Brook and Jim, if you see this, thank you very much for your work and knowledge today, 4/5/18.

Friendly, polite didn't have to wait unfortunately they didn't have many pickups in stocks.

Came in for an oil change because my car was making noise (It had done this a few times before, and the dealerships I went to told me they found nothing and the oil change made the noise go away). This time they told me my timing chain may need to be replaced, and it would cost thousands of dollars, and gave me a card to a dealer to get a new car.

What they did NOT tell me, was that driving the car away without getting the timing chain fixed would DESTROY my engine and now cost me 6000 to repair instead of 1500. I would've gladly paid the 1500 for the timing chain, but now I need to replace the entire engine because I tried to drive home.

No warning, no disclaimer, just a card for someone who works there to buy a new car.

I stopped coming here a few years ago due to poor service and communication, and now I was reminded why I'll never come back.

Fast and Friendly service. Reminds me why I switched to Hamilton. Thanks.

The experience is bad:

1. I waited in the lounge room for shuttle to go back to my work place. After 1 hour, no one came to get me to shuttle. Then I went back to the service agent. He told me ' I saw the shuttle came back. No one got you to the shuttle? Did you stay in lounge room all time'. I was mad because I was in the lounge room all time. The service agent kind of rude to assume it is my fault.

2. I complained about shuttle service takes so long time, the service agent said 'the shuttle service is free without promise'. Actually I have been in other dealership and the shuttle service is actually much much faster than it.

There is another sentence from the service agent's mouth that I got mad about but I forgot what he said now. Anyway the service agent is rude. He didn't show any sense of apology for what has happened.

Dec-08-2017:
I finally recalled the third sentence the service agent said which drove me mad (actually he said this sentence before the other two sentences). When I came back to the agent and asked why the shuttle is so late, he said 'you are here only 15 or 20 minutes, right?'. He was hinting that my expectation on the shuttle service is unrealistic. Actually it has been more than 1 hour when I talked to him. He just had no sense of what is going on.

Shady dealer. I will only return if I absolutely have to (future warranty work, etc.). Here are two examples of my experience within the past few years.

A few years ago (2-3?), I had trouble with my power steering going out. I brought it in for service, and it was repaired to my satisfaction. Later, the car was recalled for that exact problem. I was able to submit a reimbursement request from GM. One portion of my reimbursement was rejected, so I appealed to Hamilton. "Oops, we charged you for that service by accident!" It was credited. Do you see my point? They charged me for unnecessary service, thinking I wouldn't catch them on it, but it came to light when GM reviewed it.

Well, just had my car in again for recall work. They included on my bill TWO services they did not provide. It was no charge to me, so I guess they figured I'd just ignore it/who cares? I assume they are going to get reimbursed from GM for this stuff, though.

There are other, less important things (call them during business hours & the phone just rings & rings; they don't return phone calls; stuff like that), but I'm sorry - to me, they revealed themselves as being shady, and they won't see any business from me again.

Scott was the salesperson I spoke with he was very helpful and straightforward. I am looking forward to working with him.

I was greeted immediately when I entered the dealership and the maintenance work on my vehicle started right away. I waited less than 30 minutes for a job that was estimated to take 60 minutes. Everyone was professional and friendly the entire time I was there.

1st time Chevy buyer and had a great experience at Hamilton! Debbie was awesome and always readily available to answer any questions I had.

Had a bad experience returning a lease at Hamilton Chevrolet. They refused to take our GM Equinox lease at the end of the term unless we leased directly through them. Customer service desk and manager both said the even though GM tells customers they can return cars there that it is their policy to not accept leases from another dealer. We left and went down the street to Buff Whelan (who our lease was also not originally from) and they treated us with respect and took our lease back with no questions asked. I would advise that if you have a GM car and didn t get it directly from them that you stay away because they only seem to care about their own vehicles and not the brand and company they are supposed to support.

Today my husband and I drove down from Lansing to help my son pick out a car. We went to Hamilton Chevy and they looked at a Chevy Cruze that he was interested in. There were no hold or sold tags on the vehicle. They talked to a salesman about the car and he didn t say the car had been sold. They decided to look around a bit, and came. Back to purchase the Cruze , they were told that it had already been sold on Monday. It is now Thursday. The salesman then tried to get my so. To purchase a more expensive car that he didn t want. He wouldn t deal on the purchase price. We went to a different Chevy dealer and purchased the same car a year newer for a better price. My son wondered if the first Cruze he saw at your dealership was a bait and switch car. No sold and wasn t out back.

My wife and I have purchased three cars from Scott. The first one in 2005 and two others when we needed new ones. Scott has always been more than just a salesman. Before, during and after the sale he has treated us as if we were the only ones who mattered. Always helpful, truthful and honest; doesn't try to sell us something we don't need or don't want. The highest praise I can give Scott is to recommend him to friends, which I have done often. I will continue to see Scott for all my future vehicle needs.

Rick & Celia Rottman

Had a great experience with this dealership! I would definitely recommend going here if you're looking for the perfect car for you. Jim McArthur is very helpful and very experienced in this field.

Dave was very helpful and friendly.I love Hamilton chervolet

First appointment yet took an hour and half for an oil change and tire rotation.

Jeanine was very professional and enjoyable to work with.

Scott helped me find a 2012 Silverado and I had a great experience purchasing this vehicle from him.

Dan Dilay is the best, we have leased a lot of cars and two Truck, always been happy.

I have worked with Hamilton s service department and find them easy to deal with, honest people. After being there for a few days on different repairs I see that they all get along and it seems like the employees genuinely enjoy their job. That means a lot to me as a customer. Definitely my first call for service on my GM products.

Amazing service! Paul was so kind and helpful. I simply can t say thank you guys enough. The whole staff was warm and friendly. I ve never had such wonderful and quick assistance. Your whole team and dealership was fantastic!

Scott Sodorgren is the best! He helped me through the whole process of buying my Silverado and was professional, knowledgable and responsive. I'll be back when it's time for another new car and Scott will be the only person I'll look for. Couldn't be happier.

Mike

The staff is willing to help and they have a nice selection of pre-owned and new cars. The prices for the pre-owned cars are decent too.

Tammy Keith is a great sales person. She's upfront, honest and I always get a great deal. I have no complaints about the service department either.

Great people and clean waiting room with free water and snacks.

I bought a vehicle from Brian. Great guy. Great service at the dealership as well. He also has the nicest handwriting I have ever seen!

awesome experience. Called Monday to make an appt, they offered me Tues or Wed. Got in Wed, dropped car off at 7 a.m. and by 3 p.m. problem was diagnosed and car fixed!!! so grateful!!

I had a great experience with Scott Sodergren at Hamilton Chevy. I LOVE MY TRUCK!!!

I had a beautiful BMW that I traded in for a Tahoe. Went in to this place and sure the sales persons are fine. They're accommodating and they'll give you a test drive. But! They will not work with you at all on trade ins. They really low balled me on the value and it was insulting. They obviously don't like to do deals very much bcz I wasn't impressed. I went to another dealership in Novi and they didn't insult me with a silly low price. I made the deal and paid cash for my new Tahoe LTZ. Maybe if you fight harder to win customers you wouldn't have lost me or my business.

Awesome customer service! Got exactly what I wanted!!

Very disappointed! When I went to pick up my car after an oil change and tire rotation, the cashier lady says she has to have a conversation with my about what the mulit-point inspection came back with. She went over the report with me and the first thing she says is that I'm going to need tires soon....I proceed to tell her that a bunch of lies. I just put brand new Firestone tires on the car 3 months ago. They don't even have 1k miles on them yet. She then tells me that "Well it was just a visual check"....Then she proceeds to tell me that i need new wiper blades soon. I tell her "Well I just changed them 6 weeks ago, they work great. Finally she says that my cabin air filter is dirty and we need to be changed soon. I told her I just had it done at my last oil change. I dont know what scams/upcharges this dealership is trying to pull but this needs to be investigated.

Came in for simple oil change and to sync my TPMS sensors to the truck after changing out my winter tires. The service writer did the TPMS sensors in less than three minutes while I was standing there and the oil change was done in about an hour as promised. These guys do a good job!

Every employee cares about your complete satisfaction

The sales person was quick to reply to all my questions & requests, was friendly, and when we picked up the vehicle he went through all the details and options the car had, and even helped set up blue tooth.

Scott Sodergren helped me find the car I really wanted and I am so happy I chose Hamilton Chevrolet !

Nice selection of used chevys. John was our salesman. He was able to answer all questions and very helpful. He made it easy to purchase and had everything ready quickly.

Jeanine Bellman is the best sales person by far!

What makes a dealership great is it's sales and service personnel. I could go to any Chevy dealership and get the vehicle I want. But I come to Hamilton because Jennine Bellman goes all out to make sure I have great service and makes sure I get exactly what I want in a vehicle. She is friendly, professional, and accomodating.

I would also like to say that I was very pleased to see the dealership was great at following safety protocals and protecting their employees and customers. This is not always the case in many businesses. I attribute that Hamilton carries the safety protocols from GM and 5-star rating's of their products into their business operations. Great job Hamilton!

Amazing experience! I was told by a tire dealership that I needed to have my ball joints replaced so I took my car to Hamilton Chevrolet for that work and an oil change. They told me that the ball joints were fine but did find some bad gaskets that they replaced under my extended warranty. Could not be happier or more satisfied!

Great service on a busy day at the dealership. I saw a refreshing sense of urgency by the staff in moving the work along.

I have always been extremely pleased with service and professionalism that I have received at Hamilton Chevrolet. The staff is always polite and very helpful when I have dealt with them. It is obvious that they take customer service seriously.

Great place to buy cars bought a car from Brooke today he was awesome sell associate gave us the best deal that he possibly could thank you

Great Dealership full of great people. I highly recommend them for your sales, service, and body shop needs!

My 2019 Chevy Cruze was part of a safety recall regarding missing bolts from a start-stop accumulator. I had a scheduled inspection appointment and was serviced reasonably soon, even though the service department had a rush of post-holiday customers. The service staff were very courteous and effective in processing the customers. My car passed the inspection without needing attention and was released within an hour. I am very pleased with the quality of service I received on this and previous occasions.

Great service. One specific rep stuck out the most for me. I've been here a total of 8 times. out of the 8, 6 times I was assisted by Nate. He is amazing very detailed with everything and always makes sure I leave happy. Thank you for the great service!

I've waited about 3 hours at this point just for an oil change on a chevy cruze

Worked with Scott Sodergren selling a vehicle. Excellent experience all around! Will defiantly return to this dealer again because of my experience with Scott Sodergren, Thanks!

Communication can be better, but knowledgeable staff

Professional associates, everyone was willing to assist me when I arrived, washed my car and extremely fast service.

Sales man provided reasonable price and I stepped in but they changed it. I was so upset. They don't have trust.

Was able to get my vehicle in the following day after calling for warranty repair. Service rep Kevin was great in getting my truck in quickly and, back to me after repair quickly, as well, later the same day as drop off. I was unable to get a loaner but, I was just very happy to get the vehicle in so fast

Great service!!! Brook made it extremely easy to buy a used vehicle, even went the extra mile to make sure i walked out happy.2 thumbs up for me