Carol Fox

Review of Hall Chrysler Dodge Jeep Ram

In 1999 my husband and I chose to purchase a jeep ...

In 1999 my husband and I chose to purchase a jeep and they tried to go up on us over $125.00 on our monthly payment then what we wanted and the sales person told us well it's only $125.00 more then what it was supposed to be...and I was like yeah that will pay a gas bill or something else. Anyway I had paid them $1500.00 for a deposit and they weren't supposed to cash the check till we were able to talk to finance. It went on for over a week and we told them not to cash the check till we got the financing worked out. Well needless to say they didn't do that.

Then comes 2000 my husband walk in there and decided to give them one more time and he told them at the beginning that he was not comfortable to be there after what they did to him the first time. He explained to the sales manager what had happened he rest assured that this would not happen again. We got a good deal and were very happy.

Now present time. I would like to purchase a jeep and went through the USAA to build my own jeep and found that the one that I wanted was in Va. Beach. So got with the internet sales people and Julia I will say was excellent but she had a difficult time for anyone to help her. She jumped through hoops to try and get me this jeep. Well on my USAA build my jeep the sticker price came out to be $28,000. with everything I wanted on it....exactly everything. Well it's been 2 weeks that we have been going back and forth, mostly us calling them cause they wouldn't call us back and tell us what is going on. I was trading in a Mustang GT premium package with a sun roof that I had put in and tinted windows. It was one step under a Shelby and with only 27,000 miles on it and in perfect condition. They only wanted to give me 21,000, for it. Then the price kept changing on my jeep and instead of getting their act together so that they could send the paper work to my husband's credit union so that we can get it financed and I can drive from Mississippi to pick it up they put it off and it doesn't get done. So now they won't be open again till Tuesday. I didn't receive a phone call till 4pm today to tell me that they couldn't get the financing there...but yet they want me to give them a $500 deposit to hold a vehicle that is non-refundable. I might live in Mississippi, but I wasn't born here. I have more buy time then they do sell time. All they had to do is come off of the price $1600.00 Which I know they will have no problem making it up in my car. Well hence management has changed again and they don't care about the customer it's the final line. They don't realize that when they give someone a good deal cause it happens all the time, that you are going to get more customers that are happy then they are frustrated. This customer is frustrated...and hence back on the wagon of never buying from Hall again!!! I've been buying cars long enough to know that words can make you or break you. It has taken me almost 2 weeks to get through all of this and received nothing but a big headache from it all and another bad taste in my mouth.

I will say though our sales person Julia tried very hard to make this work for us...it was the other's on her team that held her down. She was very professional and considerate of our feelings. Like i told them before I had a car...and it was in excellent condition. I just would have like to have had a jeep. They would have made a sale and an additional 7-8 thousand dollars on my car.

Thanks but no thanks!!!! Buyer beware...all kinds of digits end up on your invoice by the time you get ready to buy. If it seems to good...it usually is.