Wonderful store, wish I had found it earlier. Salespersons were very helpful and friendly - not at all pushy. Furniture was delivered swiftly and in perfect condition. Would recommend this store to family and friends.
15 weeks and still no furniture we were told 8 to 10 week the latest would be 12.
The couch and chair were ordered from different companies and neither one are in. Makes me think they never placed the order. First they said it was the weather holding up the order and they would look into it and get back to us, no one ever called us back. So we called the following week they told us that it would be in by the end of the week Still Nothing. We called again the following week and they pushed blame onto production and would get back to us with a answer in a few days and THEY NEVER CALLED. So at the end of my rope I called to give them one last chance and the person that works at the store told me that she would pass my info to the manger working but would most likely not get a call back because they are busy today. I let a few hours go by and they NEVER CALLED. So I went to the store to get my money back and they said that they could not give me a refund because the office people weren't in today. No luck with the refund!!! Im gong to take the day off on Tuesday and go in when the office people are in and try for a refund again if I do not receive my refund I will have to take legal action. On the contract/order form it states that if we do not receive our order by 12 weeks we are entitled to a full refund.
DONOT ORDER FROM HERE !!!!!!!!
signed
Very Disappointed
BEWARE.... Horrible Experience! Bought a washer/dryer set - washer did not work from day one! Trading Post sent repair men twice - washer STILL never worked. Third repair man (on 4th day) told me i needed a console control for $378 AND $100 service charge!!!! Bought this washer/dryer set for my business but was told AFTER installation that there was no warranty on these items!!!! Drove the washer back to the store but Trading Post would not take this defective washer back. So much for trying to support local business..... Bought another washer from another retailer and never had a problem - worked immediately. Obviously The Maytag that was sold to me was defective. STAY AWAY from Trading Post!
Have been dealing with this establishment for many years now and again AMAZED by the delivery guys, THE BEST. Courteous, professional, polite, thorough. Will keep coming back whenever we need something. HIGHLY RECOMMEND....
Had to purchase a new washing machine. (Ours finally flat-lined.) Was in/out within 30 minutes. I had an idea about what I wanted/needed, but Dan was able to provide great input. Delivery painless and the men were very knowledgeable. Will be back for all my appliance purchases.
Ordered a chest of drawers was promised in 3wks. Today is week 4 and I had to call and follow up. Was told that it was back ordered and would not be available for another two weeks. 8mos pregnant... Kinda need the dresser to put baby clothes in and apparently the dresser may arrive after the baby. So we asked to cancel the order.
Customer Service did not try to keep our business but said that a manger will call us back with the refund info.
Manager called us back and lo and behold, the dresser was never back ordered, in fact it has been in stock in the wearhouse since we ordered it!
So just what kind of sales people do they hire? Ones that flat out lie to you apparently.
Tired to "shop local" but i think if they have culture of lying to customers they deserve to go out of business.
We had a dishwasher that Hackettstown Trading Post installed about 3 or 4 years ago. It was a difficult installation since the dishwasher had to be installed below our newly tiled floor. Anyway, it needed a new pump recently and the warranty company for GE (Assurance) would not take the dishwasher out. They would only repair it if Hackettstown Trading Post took it out since they were the original installers. I was originally very upset about this but the Trading Post installers were able to come out and take the dishwasher out to make it accessible to the repair company. After it was repaired the people who fixed it would not put the dishwasher back in (UGH!!!!). I wasn't happy about this but Hackettstown Trading Post came to our rescue again and reinstalled for us. The two installers were extremely polite and sweet (I believe one of the installer's name was Steve). They are worth their weight in gold. They had no problem doing their job and we will always be buying our appliances from Hackettstown Trading Post in the future. :)
We have purchased a sofa set, TV furniture, bedroom furniture, computer desk and have been happy with our purchase.
I can't even tell you how disappointed I am with this company and I've given them several chances, many thousands of dollars spent there, and they continue to disappoint, LIE and pass blame. I feel like I have been taken advantage of; oders taking too long and the excuses are bizarre - a sofa shouldn't take 16 weeks to deliver, again and again with lies and incompetence. They even go as far as blaming the customer? Please, do yourself a favor and go somewhere else and I would much rather shop local but these people are just insane.
amazing prices, very fun experience. the sales woman was so nice too!
Quality furnature i am comming back for more!
