Jen S

Review of Hackettstown Trading Post

15 weeks and still no furniture we were told 8 to ...

15 weeks and still no furniture we were told 8 to 10 week the latest would be 12.
The couch and chair were ordered from different companies and neither one are in. Makes me think they never placed the order. First they said it was the weather holding up the order and they would look into it and get back to us, no one ever called us back. So we called the following week they told us that it would be in by the end of the week Still Nothing. We called again the following week and they pushed blame onto production and would get back to us with a answer in a few days and THEY NEVER CALLED. So at the end of my rope I called to give them one last chance and the person that works at the store told me that she would pass my info to the manger working but would most likely not get a call back because they are busy today. I let a few hours go by and they NEVER CALLED. So I went to the store to get my money back and they said that they could not give me a refund because the office people weren't in today. No luck with the refund!!! Im gong to take the day off on Tuesday and go in when the office people are in and try for a refund again if I do not receive my refund I will have to take legal action. On the contract/order form it states that if we do not receive our order by 12 weeks we are entitled to a full refund.
DONOT ORDER FROM HERE !!!!!!!!
signed
Very Disappointed