George S

Review of H & R Auto Radio

Lousy. What a nightmare!!

Lousy. What a nightmare!!

I NEVER bash a business because I work in customer service. But this is absolutely necessary. This was the WORST business/consumer relation I ever experienced. Here's why:
I took my car in because I was getting a constant ticking from my center channel speaker in my rear deck. (Which was being driven my a monoblock amp.) They returned it to me no longer connected to that particular amp, for some crazy reason they bridged it to the amp that is driving my door speakers!! If that's not bad enough, I had NO volume at all! I assumed that they turned the gains down so I checked and to my surprise, they were cranked up?!! And STILL no volume!! Even the supervisor agreed that it made no sense at all. (Not to mention I was also getting clipping from my subwoofer.) So, they fixed that...
Only to return it with ANOTHER issue! Now I was getting a constant ticking and distortion from my front right tweeter. It was a low hiss with a 'tic, tic, tic' every second. So they SAID they fixed it...
Welp, guess what? They didn't. Now it was in BOTH tweeters! The technician told me that "there's always going to be slight feedback". That is so far from the truth it's ridiculous. There should be no white noise or distortion at all!

Not only is their work shoddy, but their communication is horrible! EVERY time I brought my car there it was there for longer than a week and I got no status update. I had to call them to ask if it was done. BOTH times they said "oh yeah, it's done. Someone should have called you." That's unacceptable.

Needless to say, I would not recommend this place. Do yourself a favor and avoid h&r if you're planning on having any work done besides a remote start or maybe a new head unit install. These guys don't know what they're doing when it comes to more involved applications. This was the most aggravating experience I've ever had with a business.