Disgusting hospital. When you're going to see a specialist, they make you wait in a tiny area where your knees almost touch those of the person in front of you. The medical secretaries have a chip on their shoulder and are so rude and arrogant. You wait 8-9 months to get an appointment, and then you see the doctor for 4-5 minutes, rushed and dismissed. I sought medical help for the first time in my life for agonizing condition, and I was traumatized by how this hospital treats patients. A DISGRACE.
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We talk about judging the care of the hospital, no infrastructure, people who judge only by the appearance of the building. And for those who judge English-speaking doctors from other parts of the world, it does not take away their medical skills! On the contrary, they are often more specialized in less common disorders because they have seen elsewhere in the world!
I think the service is good, the English speaking doctors are very nice and I forced myself to speak English. Here we learn both languages so we can try to understand and speak instead of criticizing! After all, it is our duty as a patient to learn about our health.
Had my port put in so i can get my chemo dirty looking hospital staff seemed nice enough but doctor seemed he did not know what he was doing had pain in jaw and face went numb felt sick felt like i was taking a heart attack while getting my port put in alot of pain never going back to this hospital again
It's better to go to a walk in clinic! Checked into the emergency after I heard two people complaining of being there 3 hours. I went to get something to eat and call to check if I've being called already. Two times they hanged up after I ask them. All they is hmmm and droll the call. Seriously if you hate your job, quit!
My head split open and went for emergency. They made me wait for at least 8 hours. Those people who do not have serious injuries had been all treated before me. And now I am still waiting.
I arrived here at sixteen. I waited for six hours in the emergency room with my child. She still has to go to school tomorrow, and they don t call me when my foot hurts. It s just like intentional. I left before driving. The child was trapped like that!
Got treated fairly quickly for a broken finger at the emergency. Got in at 6pm and got out at 10 pm. The wait time after the operation was a bit long though. But very good qualified doctors.
Emergency staff extremely rude and clearly dont like their job, my blind sister went to 6th floor caf and all 5 staff would not help, just watched her fumble. Parking is overpriced and full of potholes. The only staff that were helpful was the security guards.
My husband was admitted to this emergency hospital. Nurses wow !! In particular Guy. What an exceptional man. Very kind. Thank you ! They did every test they could. A big thumbs up. What a great team.
Spent a week in the hospital. Can't say anything but the best of the very best. Doctors, nurses , aids .. in other words everyone in the emergency and the 14th floor short stay ward It really bothers me when people complain . These dedicated people are overworked, co -op with staff shortage etc... They were very efficient, pleasant, nice professionals Please have compassion ,understanding and patients. If you do, you get the best. Never had a bad experience in the General , Ever!.
I spend the entire summer wearing a boot for my fracture, and after 2 months doctors are so incompetent they're not even able to tell me if I have a fracture. months of pain, 14 hours in the hospital with no results.
I was at emergency yesterday, they helped me alot, I had a lot of pain, I do appreciate their manner and their service, and finally the medicine worked for me, also they called me last night and today to ask how I feel now, this is adorable, I feel I'm supported as an immigrant to Canada.
Came at the ER with my wife by orders of her family doctor because of a heart condition. We waited 7 hours for an exam, and my wife was asked to not eat or drink before the exam to avoid secondary effects. After the exam, we asked various members of the hospital personnel if she could eat and drink normally, and we were told that they would tell our nurse and that she would tell us. The nurse never told us anything, and the personnel we asked to call her told us that the nurse was busy but that she had not forget about my wife's request. Several hours later, after my wife started to feel dizzy and lightheaded, we confronted a nurse, and then they started paying attention to us and even offer my wife some food and a bed to rest. 7 hours after the exam, we were given the results. We arrived at the hospital at 10:30 am end left at 1 am the next day. I understand that, by the triage procedure, my wife's condition was not classified as urgent as other patients' conditions, and I see that the hospital's ER lacks enough personnel to be more efficienct (and that it is most likely underfunded). But to give patients basic information (such as if my wife could eat or drink after her exam) is very easy for them to do and require very little time. I am greatful they offer my wife some food and a bed after (I suppose) they realized their lack of attention toward us, but they should care more about their patients and lisent to their needs while wating, to avoid making them feel worse (it is a very long wait after all and everyone going to ER are probably feeling bad enough in the first place!).
An infinite thank you for the professionalism and humanism of the entire emergency team and especially to Dr. Chalk and the resident who helped me resume my life normally! All my respects for you!
Waiting for 8 hours for nothing. The receptionist can only say " I don't know" !!!! Worst experience ever! What a hospital. Don't come go somewhere else
Really a very good hospital. Trauma intensive care really has an extraordinary service and the 14th floor where my husband is currently is just as efficient. Physicians and nurses are patient-centered. Bravo to all the teams!
Pooooor service. I'm here since more than 7 hours and no action and no feedback. Impolite people and no response . The funny thing is we are tax payers but we receive such. A bad service And all they say "statistics say 8 hours " So the dr does not consider you important so he put u down the list . I left with no check
this hospital is very good but the doctor melaki in neuronne to be careful !! hello is to say my opinion on the doctor mohammned maleki.j have an exam with his doctor and in 45 minutes he managed to evaluate !!! bravo he says in a report on the east that he says that I fake and I had to asser treatment !!! so please ask for your medical report with this dortor !!
Crappy service and the doctors all seem like they gave up on their careers. We were in the emergency for 2 days, only to be sent back home bc "everything looked fine", went back to another hospital immediately and found dehydration, c-diff, and inflammation in the intestines. Garbage hospital with equally garbage staff at MGH.
My partner was referred to Montreal general for surgery and was told her wait was between 8 and 12 months. 16 months later and still no word, we have tried calling and never get to speak to a person. We have left voice mails asking if there is an issue, did her referral get lost perhaps? No call back from anyone. She lives with daily crippling pain and nobody will give us the time of day.
The past two times we have been to their ER, we have left once without seeing the nurse and once without seeing the doctor (after having two tests done) and after many hours of waiting.
Staff are arrogant and not helpful.
I personally will never visit this place and their ER again.
There's a 1% chance of a perforation in an endoscope and guess what? These student doctors perforated my parent's intestine and had to preform an emergency surgery.. it went from a check up to a 1 week visit. McGill up your teaching game and don't let our families be expirments for your mistakes
I was admitted to the Emergency in Oct 8 because I had chest pain. The Trienurses were excellent, fast efficient. Than in the Ward I was disappointed of the over-crowded situation. They put 3 beds in a place designated to one. So close, we inhale each other. I was waiting to be transfer to the C.U. but there was no empty bed, so I spent all night and a half day in ER,\. I felt I am in the 3rd country. The ER doctor was so busy, didn't see him. ALL the nurses were working hard, running from one to the next. I must name the following outstanding, dedicated nurses: DENISE XENOS and PIER-EMMANNUELLE GIRARD. They have hardly time eat, or rest! The only orderly was also very busy to comfort the patients. I would like to say a big thanks to them. I wish somebody from the Administration Office will forward my opinion. The Coronary Unit was like heaven, clean, quiet, the care outstanding, the nurses, like angels. The attention from the doctors and the nurses was half medication. Dr. Nadia Gianetti was on the top on my list. Leslie Vertes
I had an appointment since August that was forgotten or if it had to be changed, no notification was sent to me. In addition, the place of the appointment was not good and no excuse from the staff who could not even approach me in French.
3 months ago I was operated for lung cancer and the care I got was just amazing. The surgeon, the doctor and the awesome nurses were on the scale of 1 to 10, an 11 !!! I am so grateful to all for making a scary time so great. Thank you to all the staff working there.
Worst hospital. Waiting 9am is quite normal, no awareness of the staff. They wait for patients to die in waiting rooms to respond. Not only the infrastructure is worthy of a prison, but the staff is non-existent: between coffee break and fourire chained .. 1 single doctor was available for ALL patients. But what kind of urgency is it?
Between despair and pain, many people could not even get up when called (if we did).
We must seriously think to question ourselves. Where are the human values? Or leave our paid taxes ....
As Canada is considered a developed country, I believe that these hospitals are more degraded than those of the worst countries in Africa.
I was in the emergency room for 7 hours, in pain! The people came after me got checked and left, and nobody can tell me why and how long I have to wait! 7 hours in pain! But the doctor and nurse are super nice!
Yesterday I went to the emergency by ambulance. I received some of the quickest service I ve ever gotten from a hospital, all the staff were sociable and very nice, going out of their way to make me comfortable. Even down to the security guard who let me use his phone to make a long distance call. They explained everything very well, answered my questions and made sure I had everything I needed before leaving.
I ve spent time in remote hospitals in 3rd world countries multiple times. All were cleaner, quicker, and more professional than Montreal General. I had no idea healthcare in Quebec was so bad. I spent 8 hours in the ER hoping I didnt die waiting for what should ve been a high priority call. The rusty bed frame had Iran Sports Dep marked on it. The bed had fresh, questionable stains on it. Reminds me of motels that charge by the hour. The doctor did no examination, no tests, no attempt to really do much of anything, just 1 minute of dismissive attention after 8 hours. No advice, solutions, nothing. At least if you die at home, you get to keep an ounce of dignity.
I cannot thank the staff of Montreal General Hospital enough for their kind , quick help and concern when i ended up getting violently sick and puking all over the floor just as i was entering the hospital for my appt. Thank You Staff of Montreal General Hospital
Went once with my wife, she collapsed in the ER, the guard on duty saw it but no one came, after 15 minutes we had to go to another Hospital. I wonder how many people died in the triage before seeing anyone.
Amazing that the security guard at the north entrance refused to speak French to a lady who asked for information. She was worried and seemed to be having fun with her. It is outrageous and if he has a problem with official languages, he should be away from customer service. He was stationed on the morning of the 21st.
The Montreal General Hospital is the worst hospital in montreal.very bad service nurse are so rude and stupid.Doctor are so unproffessional and useless I have a eye pupil bigger then my other one and the eye doctor said that He can find no problem.i also tell the eye doctor that its been years that i have memory loss and eye pupil bigger then the other.I am so furster that the eye doctor cant find me anything.I perfer to go to a other hospital inseated of wasting my time in the montreal general hospital.Very small hospital.the waiting room in the emergency is too long.i waited 8 hours in the emergency with this doctors that are helpless its a darn shame that in montreal the doctors are so ignore and unproffessional and so useless and careless.I dont trust the doctor of montreal are so incompetein
Experience on the trauma floor. Nurses are amazing, interns cannot answer questions and doctors are NOWHERE TO BE SEEN. Also, doctors take decisions about care without consulting the patient.
Today 31/10/18 I needed to go to emergency and there farmer was not nice of everything ... as if I had done a crime ... I feel very bad .... there health here it was not good of all. I always register with my cell phone for YouTube if needed ... it happens at the new Vendome station
University Hospital, Hospital at the top of the mountain, beautiful view through the window, need renovation and maintenance. Even though it was a famous hospital: no one wants to be sick and come to the hospital. We come because we do not have a choice
I came into emergency around noon with a dislocated finger. I was seen by a doctor in 10 minutes. The triage nurse, doctor, and admin staff were very polite during the whole process. Doctor referred me to their hand clinic plastics More
I came in to the ER at around 6pm with bilateral wrist fractures, I waited till 4am for the doctor to finally reduce my fractures. I mean 10 hours waiting for the doctor!! The only positive was the fact that my doctor and his assistant were super nice and helpful.
We had an appointment here recently. Found everyone was so friendly in asking for directions/help. We stopped at the coffee shop at the entrance when we arrived & then went to the cafeteria for a late breakfast. We stopped by the Chapel. The halls are full of memorabilia of days gone by. Thank you for making our time a good experience.
An endless wait in the emergency, arrived at 1h result at 7:40 for only one deplorable opinion when he could have said that much time before. Dirty places but really, unpleasant personal
My wife had ulcer (and she had it when she was 5 years old) and she had enormous pain in the stomach. We went to the emergency room 3 times in the middle of the night within one week. We told the doctors that every time that she had ulcer before since she was a little girl. EVERY TIME the doctor confirmed us that "It is not ulcer, she is too young to have ulcer (25-year old)" and our request for a Gastroscopy is declined. EVERY TIME we waited in the emergency room for the whole night and we were given pain killers and sent home. But symptoms are getting worse after the pain killer effect runs out.
Until one week later my wife start to through out HEAVY BLOOD after kept vomiting for the whole day! We called 911, and sent to the emergency room for the 4th time within one week. Then, they called a intern doctor (23-year-old maybe?) from McGill's Gastroenterology department and a doctor that does Gastroscopy. We were finally scheduled for a Gastroscopy the next afternoon. Threre were 3 medical personnel in that room, and they found NOTHING! They that they will have to "creative" about where the blood came from. We were sent home again without any diagnose, and they never followed up!
With not much choices, My wife bought a flight ticket back to Shanghai, and the hospital there found 3 BLEEDING SPOTS in her stomach and stomach erosion at the bottom right away (with color images)! 3 Bleeding spots, they can't even see one of them! And there 3 doctors in that Gastroscopy room!
What a shame and what a waste of tax payers' money!
They better work on Mac Donald's or timhortons they really can be more productive then this ,, my girlfriend called 911 emergency we waited 12 h in the emergency and the doctors couldn't help at all ,, they are extremely rude and disrespectful ,, I hated I hope the government take a look People suffering The worse service I got ever and they are telling me is free but I am a tax payer in this country is not free I already paid for it ,, nothing is free in this word,, Mr.priminister please take a look ,, we are all Canadian and we living in a first world country but our hospitals in Montreal are very bad our doctors they do nothing but just keep u waiting no medicatin nothing :(
I was very lucky went to the jewish and charles- lemoyne those doctors got thiers degrees from a pizza box at least this hospital has thinkers great teamwork if it wasn't for them i would be paralyzed
My son was admitted to ICU , remarkable diverse team with one thing in common: passion to help patients. Service was nothing but excellent in all shifts despite the work pressure.,these people love what they do.
Very long wait in the emergency room wouldn't even give you a bed although it's the only way to prevent you from being nauseous. The nurse couldn't get blood out before trying for several times and inserted the needle leaving me with great pain. When I started feeling better I had to wait 3 hrs for them to take the needle out severe lack of staff and emphathy
I was hit by a tank and I was hospitalized for 11 days for one leg to break it took 7 days before moperere to put plaque I had to wait for it because it was lacking staff let me not choose this hospital but I just recommend it to my worst enemy
I was hit by a car while on a walk sign on Sherbrooke/St Denis street on May, 7th, 2012 at 2 P.M. suffering loss of consciousness (traumatic brain injury), subarachnoid hemorrhages, collarbone fracture, scapular fracture (blunt chest and heart trauma), neck sprain among other injuries. I was brought to the emergency room and kept there until my post-traumatic amnesia finished, i.e. late evening hours. Shortly thereafter at 1.30 A.M. at night they discharged me from the emergency room home barely walking and confused without any information on follow-up (CT of my head) which was allegedly planned by the emergency stuff (in fact it was not) ! They did not clean and close my deep wound above my left eyebrow so now I have to go for another procedure. They did not investigate my cognitive impairment in the acute post-concussive phase and never call me back for follow-up appointments (I received a phone call to pay the bill 2700 $ but they did not ask me to come for CT scan follow-up. Until today Societe de l'assurance automobile due Quebec did not pay this bill. It was paid by my European insurance). There are important information missing in my medical dossier (as the repetitive vomitting) about my health state and progress while in the emergency room! Indeed when my continuous memory was returning (not documented in the dossier but Dr. Marcoux told this to me in 2017) I had a severe nusea and vomitting. Nobody was there to help except other patients. After this event they were in the hurry to let me go home barely walking. Since then I have a chronic balance problem.
Severe mistreatment and medical malpractice confirmed by other hospitals and physicians in Canada and Europe!!!! Their Ombundsman confirmed medical malpractice by writing to me. In my opinion and from my own experience afterwards it is their way of doing things and I am sure they do not feel sorry about that! Looks like criminal activity because the Supreme Court of Canada gives those physicians immunity if the survivor is compensated by the province governemental "no fault" insurance Societe de l'assurance automobile du Quebec (SAAQ). This SAAQ things then is abusing the victim conseqently for several years!!! Administrative justice is working slowly so the victim is left with serious impairment not able to work and struggling with Quebec SAAQ.
Medical dossier is missing many information from my emergency stay! They call this hospital BEST CARE FOR LIFE... IT IS A JOKE.. Criminal investigation is underway in Europe because getting impartial justice in corrupted province of Quebec is nearly impossible!
The Montreal General Hospital prides, and praises it's self on the excellent level of care that it gives to it's patient's. That they make sure every step is taken toward patient's, and that in their care a patient's health improves. Montreal General Hosp also states that they work with the family of the patient. That they listen and reassure the families that a patient is being given proper care. And has no lose of dignity or pride.
Well, totaly the contrary. I have a family member who has been hospitalized at this institution for over a month now. He has been to the ICU 3 times. And the cause for this. Is the horrendous level of care and neglect that he has been receiving on the current floor that he has been transfered too.
He has been left in his extrement for hours. Shivering. Left to starve. A tray will be brought, and left. He is unable to walk or to feed himself. No nurse or orderly will come by to see if he needs help. He is also very hard of hearing. When he rings the call bell. A staff member will shout from the corridor. "WHAT DO YOU WANT".... And when the orderly was approached by me to tell her that he is deaf, has hearing aids. And may not clearly hear you. The reply i got with great attitude is "I don't know what he has or doesn't have.
His health is deteriorating quickly. He's had one infection after another. Last infection was septic....leading to multiple organ failure. And why? Wounds are left opened, patient is not properly washed after a bowel movement. Fungus creeps in to the creveses of the skin. Bed sores...the neglect in this hospital, and on this particular floor is neglect full to the highest degree. We have made several complaints. And still no intervention from a higher level. I also am a health care professional and work in a hospital. Thank fully NOT this one. I would be greatly a shamed.
So, be wary. Think long and hard before coming to this institution. They definetly do not give a patient the health care that they deserve.
They strip them instead of all dignity and respect. This is NOT the way to give care to the vulnerable and sick.
I cannot give 5 * to the doctors and less 5 * to the auxiliary staff of the x-ray department (floor 5) unfortunately. Sent by the specialist doctor from another department for an X-ray, I waited a good thirty minutes without being called, after having given the sun card and the hospital card to the lady at the counter; After I started asking the staff questions, they found that I was not even registered. There was a man and three women at the counter, an apprentice, a supervisor, and a lot of chatter between them, the personal cell phone in hand sometimes, etc .; the good life. When I asked questions, the supervisor started to say that I had raised the tone (which was not at all true, on the contrary), and that the responsibility belonged to my doctor's secretary (or to gods, or to the wicked life that made them work :(?);
I was satisfied with the service. The staffs speak perfect English and French...which is a bit rare for a hospital in Montreal. What I didn't like is the wait time. Be ready to wait for a longgggg time even if it's an emergency. But I guess that's normal for every other hospitals in Montreal.
This hospital saved my life. Forever grateful to the trauma team, Dr Maleki, Dr Phaneuf, Dr Dagher and so on. Without you I would not be alive today. The nuerses were also very friendly and I felt safe.
The cafeteria on the 4th floor is the best place to eat in the hospital.
All in all, Thank you to everyone who took care of me.
Horrible service at the orthopedist clinic. The doctors are just chasing each other and running around but not taking in any patients. They have the waiting room flooded with patients and all their room are booked. I had an appointment for 11:00am and it s past 3 and I haven t been seen by the doctor.
I arrived at 6 pm with horrible pain. Unblievable, I left at 12 pm. Doctor was too responsible but the whole process went slow. It seemed that the whole urgent is in deep sleep.
Worst service, and unorganized, we had an appointment for 11:30 and still weren t seen till after 3... then as it was supposed to be our turn 3 hours later the doctor goes on lunch making us wait another hour..
Worst service ever. I had an inflammed leg as big as a truck and they made me wait 6 hours. The women at the desk where very rude. Seems like the doctors gave up on their careers too.
Hospital therefore doctors take their patients to heart. Professionals and staff on the boat. Best surgeon in the world. Food a lot better than elsewhere. And seriously it feels like real people here.
I happened to be in this hospital a few days ago and Im so disappointed. As I was there since 4 am, I saw the staff who was cleaning the floor and washing the mop cloth in a bucket and in the same bucket washing the dust cloth and cleaning the door handles as if disinfecting( but imagine the microbes they added to the door handles) it was a real shock.... they cleaned only the main entrance and not the waiting hall,which was soooo dirty. it is a real shame. I will never enter to this hospital again. I dont want to catch any infection ....
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