3 years ago
Came at the ER with my wife by orders of her famil...
Came at the ER with my wife by orders of her family doctor because of a heart condition. We waited 7 hours for an exam, and my wife was asked to not eat or drink before the exam to avoid secondary effects. After the exam, we asked various members of the hospital personnel if she could eat and drink normally, and we were told that they would tell our nurse and that she would tell us. The nurse never told us anything, and the personnel we asked to call her told us that the nurse was busy but that she had not forget about my wife's request. Several hours later, after my wife started to feel dizzy and lightheaded, we confronted a nurse, and then they started paying attention to us and even offer my wife some food and a bed to rest. 7 hours after the exam, we were given the results. We arrived at the hospital at 10:30 am end left at 1 am the next day. I understand that, by the triage procedure, my wife's condition was not classified as urgent as other patients' conditions, and I see that the hospital's ER lacks enough personnel to be more efficienct (and that it is most likely underfunded). But to give patients basic information (such as if my wife could eat or drink after her exam) is very easy for them to do and require very little time. I am greatful they offer my wife some food and a bed after (I suppose) they realized their lack of attention toward us, but they should care more about their patients and lisent to their needs while wating, to avoid making them feel worse (it is a very long wait after all and everyone going to ER are probably feeling bad enough in the first place!).