Gwinnett Place Honda Review

Michael Torres a good service advisor and I have not had to return my vehicle for any mechanical service reasons after being serviced by the dealership. Last week, I left my car for an overnight drop off on 6 pm that evening. Mike was not there but another service advisor, Mahy, is her name but the spelling may be a little incorrect. Anyway, she took my vehicle info for Mike. She notified the tech, she notified Mike, who was off that day, and my car was ready by 8 am that next day. CAN YOU BELIEVE THAT? The team works there. Thanks guys!!

Just wanted to take the opportunity to personally acknowledge a member of your staff. Jae Kim. Mr Kim professionalism and dedication to customer satisfaction is a direct reflection of Hendrick auto. My car was recently in the shop 15-17 March for a starter replacement. During that process my ignition lock switch somehow broke. But in true customer appreciation Mr Kim was able to ease the situation and got everything resolved where both parties walked away feeling appreciated and comfortable. Words cannot explain how satisfy and pleased i'm with Mr Kim overall performance in handling the entire situation.

Ronnie Butler and his crew are great. I trust Ronnie with my family's Honda vehicles for service and maintenance and will continue to do so with new Honda vehicle purchases in the future. Thanks Ronnie ... kept up the great work!

I have visited this location twice and am very pleased. They are always quick to get you processed and luckily I live nearby so they have a driver take me home and pick me up when my car is ready. The customer service is great even when they denied me a car loan, they called me so many times to apologize and see if they could help me. I didn't get approved for a car loan here but I still purchased a Honda and just bring mine here for service.

This dealership is always clean. Service here is great. Their staff are super friendly.

Friendly, no hassle visit. Much improved buying experience under Hendricks ownership. I will definitelty purchase future vehicle at this location.

I use Gwinnett Place Honda for wholesale parts being that I am the parts person for a Collision Center in Athens, GA. I try to deal with David Coleman as much as I can mainly because of the business relationship we have developed over the years. They have to have most parts inventory of almost any dealership I have ever done business with. Fast courteous delivery service. I ve been asked by many other Honda dealers to start doing business with they and I have to tell them no. They are ahead of the game when it comes to wholesale business!

Mike Pham in sales was awesome. He was very patient during my car search and was never pushy. I appreciate the great car buying experience and will definitely recommend him to my friends and family looking to buy!

I was at Gwinnett Place Honda last weekend looking at a car and I was there over an hour and a half. The salesman was there right away but we were by ourselves most of the time. He only did three things for us and each time he went to the back of the store and left us waiting. The first time was for printing out some specs of the cars we were interested in. The second time was to look for one of the cars we were interested in just to show us, we didn't even drive it. The last time was to go in the back to get his card. When he finally got back from there he brought his manager with him. He was either new and didn't know what he was doing or it was a game they were playing to keep us there in order to pressure us into buying a car. I like Hondas but I'll never buy one from Gwinnett place Honda.

I bought my car here and it was a super easy experience!!

I purchased my Honda Civic Si here. I was helped by Joseph Shin and he went above and beyond. He took the time to hear me out and understand what I wanted and needed. He found the right color and let me test drive it while showing me all the new options. He was extremely helpful and I would recommend him to anyone.

The best Honda dealership in the Atlanta area! Their service department and body shop rocks! Kudos to Michael and Andrew! And a special thanks to Paul, who sold me my Accord, I am enjoying driving my new car

Excellent service.I have the same advisor always.He always make great recommendation for me.
Keep ip the Great Service.
Regards
Wilfred graham

This time I will give 0 star. I made an appointment only for oil change. It took me more than two hours for oil change. Then what is the point to make an appointment.

Dennis and Kristian are being good to take care of us. And twe are really satisfy with their service.

Customer Service was excellent across the board. They made experience painless, simple and assured all my needs were met. Will definitely purchase another vehicle from the group at GP Honda. -Xavier

From the beginning to the end, it was very courteous at this place. This location has the rental car office in the same space. Super convenient and super kind! Especially, thank you very much, Matt, for your professionalism.

Gwinnett place Honda is number one for customer service.... they are awesome!

Great Service and you get a free car wash! Shuttled to work and pick up...no Uber needed! Great experience from start to finish

I always have a wonderful experience . Nice guys to work with!

I had our 2017 Honda Ridgeline Truck serviced recently and Andrew Prucha did such a great job. He was professional and courteous while going above and beyond to get our vehicle fixed. This was our first visit to Gwinnett Place Honda and we will definitely return

Mary is a beast! And the best sales agent I have ever come across! Friendly, efficient, and no rush at all even in the pouring rain! Recommend her and this dealership to anyone. Just come knowing what you want and she and the finance guy will help you get it! Love this place.

I was at Gwinnett Honda 08/10/19 and was treat so nice and they were able to help me with my car fast. Steve was great with his knowledge always a great experience. Thanks!

Another great experience at Gwinnett Place Honda. Thank you Carl for your help with the understanding of my service package. 11/24/18

I was at Gwinnett place Honda 5/19/18 and it was nice pleasant. It s been all good experience with Gwinnett place Honda the service Department and Sales team has been the best so far. I look for my next visit.

My sales Person Clement was excellent, and did everything he promised.

I always go to Gwinnett Place Honda for my car, they provide a great service and i feel confident my vehicle while run in optimal condition. Been going there for over a year now since i ever got my car.

After our accident, we requested service at Gwinnett Place Honda for repairs since we purchased the Honda from them. I could not be more pleased with the result of the repairs. The damage was complicated and the attention to detail of craftsmanship, paint color and personal detail was superb. Communication during repairs was nice and not imposing. The representative , Clint , was a pleasure to do business with both professionally and personally. If you ever require repairs, I highly recommend Gwinnett Place Honda!

Great experience here. Was helped by Jeff & he was very diligent about making sure my service was top tier!

Matt was amazing to work with. He kept me informed about the progress of my car, while they worked on it. He was very knowledgeable. Everyone at Hendricks were helpful and friendly. Having enterprise right on site was also a great benefit.

Maury was an excellent salesman. Easy going and laid back on the test drive. Even though the car sold itself he sold us with his compassion and kindness!

We bought Honda Odyssey EXL-Nav and Entertainment 2019 last week and feel like being trapped. We had good offers from other dealerships like Carland And Lou Shobh Honda but we chose to go with them coz the manager Joseph gave us a price quote which was $150 less than others. It sounds good but it s not. The safety pkg other dealerships offered included all weather mats and they were giving 15% off of all accessories as Costco discount but they charged extra for them. They are available online for $139 but they charged us around $200(We Paid $200 For Used Mats From The Floor Models Coz The Store Got Closed).Also, when we spoke to Joseph about it he was so rude to tell us that it s not included in your pkg, we felt insulted and did not argue further. Joseph was very competitive in matching the price that other dealerships were offering until we reached there. He even gave us quote in the email which he said he was not supposed to do without checking the quotes from other dealerships. While sitting there only other dealerships were giving us good deals but it was already 6 pm and our 3 year old was too tired to go anywhere. The sales rep told us that it keeps going on. They will try to match our quote and then we will try to do the same. I don t understand that if you guys are this competitive then why can t you adjust the price for mats. Why do you have to be this rude while talking to the customer who pays $45000? You do not care about the customer s situation but just concerned about selling your accessories and warranty at high prices. Also, while we were negotiating on price, someone hit our car in the parking which we were gonna trade in. That was also surprising to us.

Jeffrey Hawes in the service department was professional and handled my recall work without issue.
Work was done quickly and I was notified immediately once the car was ready. Would recommend seeing Jeffrey if you need work done on your Honda.

Thank you so much, Gwinnett Place Honda for your excellent customer service! Your free shuttle was so awesome! While our vehicle was being repaired, your team helped my son get to his eye appointment nearby and brought him back! You are the best! THANKS!

Awesome buying experience with salesperson collin harper and manager dustin

My service advisor was Brandon. He was one of the best service advisors I have dealt with. He was very knowledgeable and tried everything he could think
Of to save me money on the cost of 4 tires and an alignment. He ended up saving me $120. He was professional and friendly. I was extremely pleased with my experience at Gwinnett Place Honda

I love how customer service is always on point and the staff go beyond to help customers

My service advisor was very helpful. He was the 3rd or 4th advisor on the left hand side closest to the dealership. He was very helpful and informative.

Will come back to him also the shuttle guys that dropped me to and from was awesome as well.

I once again loved my experience with GPH and my new salesman. Marcelin Holloway was very professional, and friendly. My total experience from beginning to end was just awesome. I recommend the dealership and moreover, Marcelin. Thank you

Let me tell you all about this dealership & its impeccable customer service....
First off I did get there after the cut off time for a service I desperately needed, due to crazy traffic. Instead of turning me away, with the " We're Closed, Come Back Tomorrow Face" ...the service manager himself asked me kindly what it was that I needed as to ensure it wouldn't keep his workers at work too late. All in all I was literally in & out within 15 minutes with smiles as it wasn't a hassle to help me, a valued customer at GPH.

Brandon is always super helpful and accommodating! He always figures out how to help me. I appreciate this location as it is the only place I will bring my Honda!

Jelani Wright was very friendly and worked through the vehicle maintenance record and my questions for each in detail.
He did really great job and finally all the problems (to remove warning symbols) were solved, I was very satisfied with his prompt and professional assistance:)
Many thanks to Jelani!!!

Patrick beasley made my car buying experience so smooth and perfect . He is very smart and knows what he is talking about . He is very helpful and has excellent customer service skills !!

By far the best customer service experience I ve had at a car dealership. My service advisor, Jae Kim, made the servicing process super simple and stress free! Will definitely continue using this dealership for all my Honda service needs!

Most efficient dealer in the area! Customer oriented, great service!

Brian Grove was awesome, professional and all of the above

Great customer service, convenient hours, really impressed.

Zach my rep from the time I got to their facility, took car of everyone of my need (oil change and fixed my rear wipers).

Not only that, his customer service skills were awesome and they got me in and out, faster than I thought.

Thank you.

Customer service at the service center is always great. Never pushing services or repairs that are not needed or required.

I highly recommend GP Honda's service department. I have been taking my Odyssey 2007 Minivan there for over 8 years. They have done lots of small and larger jobs for me... and I have always been impressed with their staff's professionalism, and their integrity in offering me good deals and honesty when reporting issues. I recommend them wholeheartedly!

Ronnie has been the best and most trusting service advisor that I've ever dealt with. He genuinely cares about his customers and takes great care of us. He acts as a true employee the way a model employee should work. He pays close attention to detail and definitely follows through on his word. I would definitely recommend Ronnie for opportunities to expand and further his employment opportunities here at Honda. I would definitely recommend him to anyone I know who has a Honda. I've greatly enjoyed the last 4 years and look forward to many more with a great service advisor.

Rick was a good technician that was able to assist us In getting our van repaired. Good sense of humor and a kind man.

The associate who assisted me was very helpful and made sure I understood what would be done to my car and informed me afterwards as well. I will definitely be returning for all my car needs .

Josh In the parts department was 100% professional got the job done, very polite very good team to work with! Thanks

I haven't even stepped inside this dealer's doors and after the treatment I got a few minutes ago by Marco in the Finance Department it's a sure bet I wouldn't. I enquired about a vehicle on line and was contacted by Patrick. I am almost 100% positive when Patrick called he mentioned that they not only had the model I was searching for but several of the same models. Patrick denies his message said that so be it. I asked if they could certify the car as the model is not a car they typically sell. He stated they couldn't but could sell me a warranty. I told him I wasn't interested in their warranty only a manufacturer's warranty. For some unknown reason Patrick then thought that I should speak with Marco in the finance department and immediately transferred me to Marco. He (Marco) answered the phone with somewhat of an attitude and asked what my question was. I told him I really didn't have a question and I didn't need financing as I had my own. He asked again well what is your question? My response was that I really didn't have a question but for some reason Patrick had transferred me to him about warranties. He again asked what my question was. REALLY? I told him to I didn't have a question but you can sure bet I wouldn't step foot in this dealership and hung up. Not sure that the GM of the dealership knows that this is the kind of attitude that his finance guy has but he may need to clue in real quick. Patrick was a nice guy and maybe Marco needs to hang with him a bit.

I came in today both Jimmy and Richard Soriano were awesome! Jimmy helped me out over the phone before I came in! Other dealerships were misquoting me prices and he was very sincere with helping me out! I will come back here for anything involving my Honda! Wonderful customer service!

We stopped in to ask about a piece of bumper that popped out after hitting a deer and Jason Campbell (Estimator) was not only able to put us at easy about the whole situation, he was also able to pop the piece back in with his bare hands!!! We were literally in and out in 5 minutes. What a wonderful experience!!! Thank you so much Jason!!!

My service advisor Ronnie Butler is the best at what he does. I truly trust him I know and feel comfortable when my vehicle is within his care during my services.
I rarely have much to complain about this service dealership. They take good care of their customers and being able to use their complimentary automated car wash after a service maintenance is a big plus.
Rock on Gwinnett Place Honda Service Line!!!

UPDATE : changed my rating from 1 to 3. The general manager (not Jae Kim) took care of my issue and compensated me. Ironically, I found the original receipt 2 weeks later and I was right all along. I took a picture of my new receipt though... don t wanna go through this again!

My father bought a battery from them for my 2006 CRV. They won t replace it because they don t have proof it was bought from them ! It s a Honda battery! It says Apr 2013 on it! So much for the 100 month warranty! Always a loop hole to screw people over. The battery was supposed to be covered for 8.3 years the manager (Jae Kim) says it could have been a replacement for the original battery which I know it was not. Either way though, it still means a battery that was supposed to last 8.3 years didn t! Just lasted for about 5 years.
Shame on you! The least you could have done was offer to prorate it but instead you showed your crooked greed! I left there crying because as I told them my Dad passed in 2014 and I have no way of finding the receipt. The associate assigned to my car tried to tell me I got a discount on my oil change... I thanked him but that certainly doesn t do anything for my real problem. I ll get a battery but it won t be from you guys, I rather spend my money elsewhere. #disappointed #frauds

I had a pleasant experience from both Michael and Kendyl. I was greeted with such great professionalism. The wait time was awesome! I constantly visit your location because of the wonderful customer service that you bring. Keep up the good work Gwinnett!

Officially just purchased my FIRST BRAND NEW car from Gwinnett place honda.
I could not be more satisfied with the exceptional customer service revised at today's visit.
Clement I. Was an outstanding help! He made sure I was escorted to see he car I'd want and was very friendly and pofessional. My initial visit was two months ago with Aaron H. He had been following up with me through cell to see when I'd be ready for my journey to a new car. I got to test drive my new ca and fell in love. Mike P. Helped me with finances he made sure I lost no hope and with he help of these three gentleman I am now driving off with my new car! Gwinnett place honda definitely shows exceptional customer service! Leaving a satisfied customer and will recommend family and friends!

Offered me several appointment times same day on a Monday! Tym answered all of my questions. $41 for an oil change on a Honda Civic is a little high but they did everything I needed ASAP and gave me a print out of what I would be needing soon. I had a small screw in my tire they patched it but it didn t need patching so they removed it without charge. They submerged my tire in air to make sure there was no punctures. Will definitely be back! :)

Nice service. Carl was excellent. He explain everything nicely .

I've gotten 2 Honda Accords from this location. Great customer service. . And the salesman Joel Abrahms is awesome

Ms Kelly was terrific as a sales agent for this dealership. Cordial and professional and would recommend anyone visiting this dealership to utilize Ms. Kelly.

I had a wonderful experience today purchasing my new car. Thanks to joy Abraham she is absolutely the best , if your looking to buy a new car ask for joy Abraham she is very helpful and she will work hard to get you what you need and I promise you will leave very happyyyyy!!! ...

I went to test drive a new Accord. I was immediately greeted by Joseph Shin. He was very friendly. He asked me specific questions about what my needs were, and was very knowledgeable about the features. Overall, I was pleased with the customer service. I stopped by on a whim, and really didn't have enough time to test drive. Joseph was very polite and still took the time to answer all my questions and made himself available for me to come back when I had more time. He followed up with me after I left, and I plan on coming back.

I did not end up making a purchase but had a wonderful experience with Eric. After speaking with the young man, I realized that it would be better to purchase later due to my fixed income. I didn't factor my insurance when I was budgeting. My salesman kept me from making a mistake and I'll be back to see him as soon as my situation is better.

I went in for an oil change and Jae Kim helped me in the process. He is extremely friendly, helpful, and speedy. Overall GPH is the best place to go get a car serviced. They have the lowest prices and best staff.

Purchased Accord at Gwinnett Place Honda and relocated to TN 6 mos later. Recently visited Atlanta and made sure to have my car serviced at Gwinnett Place Honda...btw there are Honda dealerships in my new TN home...

Car is good, but no service. It took me 2 weeks before getting my mats, and I still don't have my owner's manual after 2 months. I've tried to call multi times, no salesman or manager would call me back, so I gave up. Buy your Honda elsewhere!

Just purchased my first new Honda....I cannot imagine the experience being anymore less complicated or enjoyable than the sales team and finance department made it! The staff and facility's appearance only went hand in hand with their professionalism, courteousness, and product knowledge. They focused on both what I was looking for in a new vehicle and what I needed to accomplish on the finance end of the deal. I will definitely be back when considering my next purchase.

This Honda Collision Center was amazing! Matt Paolini met with us and properly greeted us. He answered all of my questions and address all of my concerns about the damages to my car. He was honest, straightforward and quick. And I appreciate his honesty throughout the whole process. I would definitely recommend him to anyone!

Thanks Matt and Honda !!!!

Great service! Fast and accurate. Very proffesional!

I don't think they are worth trusting. Try another place.

I haven t given my car iron plate for 45 days. I m so disappointed.

Charles Kim was our salesman and he did a great job. he was super nice and helped us figure out exactly which car was the best for us.

Awesome experience...Smooth transaction into buying a car

After traveling all over north ga to find the Honda that I wanted... I was led to Gwinnett Honda. They did not have the vehicle, but worked with me to get the exact vehicle that suited my needs.
Kha followed up and kept me on top of the process. He went out of his way to show me the vehicle and all the features .

I highly recommend this dealership for a new Honda !

Ask for Kha , and you will not be disappointed.

I've been a customer at Gwinnett Place Honda for almost 6 years. Whenever I have my 2015 Honda Civic serviced my service advisor Trevin always provide with updates on what needs to be done on my next service visit.

I recently bought Odyssey from this place and the experience was awesome. I went to other places before coming to this dealer, the service, the presentation and customer treatment in those place are no match with this dealer. The sales rep Rob Glenn explained every detail about the van and in a fun way. He was very friendly and helpful. The finance guy Mike was also very polite and provided alot of options and explained them in detail. Overall experience was outstanding. Though I stay far away from this dealer, I will visit them for maintenance.

I did the research, found the car I wanted and went to several places to find service and sales people that treated me well. I ended up here and decided to do business with them. Tyler Spinner is a great and energetic salesmen. Dustin as a Sales Manager - not fast or efficient and did not keep me posted about the car I have been waiting on for 20 days. 20 days. I understand some things are out of their control but I was patient and understanding the entire time. They did not earn my business or even try to. I was going to be an easy sale and guaranteed business for them. They were unwilling loan me a car for the trip I've had planned for over a month and made me wait until the day before I left to SLOWLY tell me that they couldn't provide me a loaner. Again, not earning my business. Needless to say my experience was unfortunate. The customer service side of things is not nailed down here. Thanks for reading and I hope you have better luck if you choose to try your chances here.

I called and made an appointment to test drive a CRV. The person setting my appointment was very helpful and gave me the time I requested. I was met at the dealership by Maury. He was very knowledgeable and extremely helpful , finding just the car I described. I met with the finance department and all of the details were worked out and I drove my new car home that same day. I could not be happier with my new CRV. Gwinnett Place Honda is the place to go for great service and a good deal.

I always have a great experience taking my car here for service!