Águas de Gaia, EM Reviews

Muito caro. Taxas ridículas .Algo não pode estar bem

Nearly 60 for the installation of the new counter, they make the water cuts without any warning (a charge that is not returned will go to court), poor service at the branches of the Avenue ... in short, a company that is only standing to be state-owned. If the market were liberalized, it would not last for a week!

Energy is very expensive, it's awesome! Water, too, is a drinkable water, in the water bill I see the waste that I consider an exploration. But there are worse places. Cont of a holy night. Thank you guys.

I come to ask for clarification, because the receipt of the readings says that the count of the readings is 25-30 days after the end of the billing period on receipt of the bill of water, comes only 24 from 18-2 to 13 -3 as I give the 25 to 30 day count, no longer enter the current receipt, the count, given by me which means that the company estimates the cubic meters of water, but makes another mistake, to my detriment, because at the current reading, the receipt comes to zero, at the next count, the company does the reading and then ignores the estimated 1667 meters + 9 meters (m3) gives 1676, as I gave the count on 18/03/03 2014 did not enter 1.677 (M3) without another subject thanked, explicit information on my subject, grateful for the attention 30-03-2014

Am I the only one who never gets water bills on time? and when I receive it is wholesale?
I am sick of paying the fines for letters that I never receive and that are not lost in the post office, because they are never sent by the waters of Gaia.

Huge waiting times .. And at lunchtime if employees are going to have lunch, what's the point of being open?

I called to ask questions and the person concerned was super rude and in a bad mood.

Excellent service and very attentive to the employee who attended me that they are all like this

It is in fact inconceivable the price you pay each time you turn on the water. Tenants start by having expenses on a 2 month lease and + the water connection, because it is only SMAS and not EDP / GAS and not even Telecommunications, they should all complain. Let's go to this .... it's a shame

Today there are only 1 employee working with type B passwords. Between 12 noon and 2 pm only 3 people attended! Unacceptable waiting times VS available human resources.

Very poor service, service supposedly until 4 pm, but no one answers the phone. Online service leaves much to be desired, email is sent and an automatic response is received which is under analysis, and that is all.

I think the population of Vila Nova de Gaia deserves more and better than this. I hope that someday, someone from the City Council will check the little shame of this "service", which is essential for all families, but which leaves much to be desired, it is painful to pay taxes and sanitation and services that are taxed on bills, but which in reality, there is no quality in the service provided.

good morning to be ashamed to be human does not hurt to think like an American because to have the bedridden people I jose with days of an operation culuna a lady with 80 years to think my God that humans ..

It is supposed to cut water without warning, but in fact the water has not been cut. Still charges almost 50 euros as a call fee !!!!!

It is unacceptable that the invoice does not reflect the status of the relationship with the customer, namely the existence of overdue amounts.

If the person wanted to regularize the situation, he is obliged to go to a counter or to issue a postal order, when a cash reference could simply be issued.

Since the beginning of the year, I am trying to schedule an inspection to place an accountant. The survey phone line just doesn't work, no one answers the phone. The shop where this matter can be dealt with is closed More

I would like you to explain to me why the solid waste and counting the cubic meters of the water that for me and a thief like all other waters should clarify consumers the reason
below with the thieves of this country

Poor customer service ... they cut off the water without notice and the calls say they take less than 48 hours and are within the law. They have no respect for users. ... there should be another company that fissese competition

I don't know what it is for communicating the meter reading! .. because it always comes by estimate, always above 5m !!!! Why would it be? ...
As a public service it must be the worst ha.
Rude, perhaps due to incompetence

counter cut-off counter request reported between 1/2 hour and 1 hour; after 6:30 pm do not confirm if they still call the same day ... Amazing !!

good night
Despite several repairs made to the person in charge, Suldouro employees continue to scatter the garbage instead of collecting it. This situation happens next to the 1004 containers installed in the new street of trapa, madalena.
Companies that provide poor service should not be banned ??

Poor service! A shame for any and all public services. Scandalously high prices, non-existent telephone service, arrogance in responding to complaints made by email, etc ...
As if it were not enough to "forget" to send the invoice by mail so that in the following month they charge in a shameful manner and without an appeal to the customer the amount of, amazingly, 8 on the pretext of sending notice of suspension. When called attention to the fact they imply that the customer is missing the truth. Have shame.
To rate this service with a star is to be very benevolent and only and just because you cannot evaluate with ZERO!

Dear. Messrs
I received your monthly invoice, which indicates that the SEPA bank collection method came into effect.
So far nothing to observe.

My bank did not know anything about that debt.



No other subject:
I hope that your quality of service improves a little, because contacting you by phone is an ordeal, that a poor mortal does not augur, however holy it may be !!!!! will it be neglect ,,, carelessness ,,, lack of staff ,,, or something else?
best regards
Manuel Pinto

As a consumer I find it absurd that this month April 9/4/2016 did not receive the invoice for the month of March, and calling the services blame the post office.
I do not agree that you are charged interest for late payment of the invoice when as a consumer I have the right up to 30 days after the date of the invoice to make the payment and after 5 days frighten you with a cut-off letter from which you charge another amount for the taxpayer to pay, amount the one that multiplied by the municipalities is worth Millions and they say that fears loss something is bad, but time will possibly tell you in the new elections to find a way to resolve the issue.
carefully
RC.

Very central location, close to many points of trade and public and private services. Great meeting place.

It is absurd the value for the water contract of 55.30

Worst phone service I've ever seen.
- getting a call is a punishment (justified or overworked or lack of resources, okay)
- When they finally answer the call they are of a lack of courtesy and attention to the customer as I have never seen anywhere (justifiable with lack of education, or stupidity!)

It was important to inform that today, June 21, 2019, all your services are closed (including the counter of the citizen's shop). Travel and parking payments were avoided in the case of services located in Gaia.

They certainly agree that there is an acceptable limit to waiting ...

Good afternoon, today 11/04/2016 I was informed that they would have cut the water supply to my son's house. Immediately my son went to the services and after having explained the event to several employees obtained answers of the most elusive and incomprehensible. By 16 o'clock he is informed to speak to the employee who would have gone to make the cut, he immediately realized the form and posture of the same and I will explain: the duly informed young man left the car slammed the door with enough force and He went to the suitcase and picked up two counters and with a defiant style (like a thug) walked towards my son, however my son politely tried to clarify why the cut was when the answer was: I only did what I was told. and now it's my time (16:02) you have to solve this matter inside ... in short: my son was very close to sending this employee (??????) For "works", believe me !! !!! However and talking to several people I get to know the (very bad) operation / service of the waters of Gaia ... SHAME !!!!!!!!

Water is very expensive and constant abuse of employees entering private spaces without permission to take readings. When confronted they say to you in your right! It is better to start receiving them in another way, they might learn that they are not authorities nor are above the law. Thieves and criminals

A shame, in addition to charging very expensive, incompetent and do not answer the phone.
They are earning at our expense and do not work, do nothing.

The irresponsibility that this company has with users is so great, they cut off the water without warning, leaving the population without knowing the reason and when trying to contact this company, the telephone number indicated by them is always unusable. This company and the service it provides is a shame, but the bill always comes and the water price increases continue, this is a disrespect to its users. Be ashamed and provide a service in conditions.

Everything is crocheting. It is not possible to call Aguas de Gaia. I try to call and the only thing you hear is: "... the number is not assigned ..." or "... at the moment it is not possible to establish the connection ...". What patience. They forget that we pay everyone to not even be served.

So far I have no comments otherwise I was very well attended.

Good afternoon I would like to see the water leak that exists in the street of Carregal in front of the number 271 and 272 shin already called there on the 8th morning and nothing was done but I'm ruining the house I to leave the gate I have to be careful if I don't take a bath and I'm not interested in taking a public bath. So as this country goes forward it can't when it's running down the street for 3 days and it's making a hole in the ground the parallels have already run down, the cars and trucks passing there goes the street.

I asked them to turn me on the water. It's been 24 hours and nothing ...

Good service but very expensive the service more is optimal

Breakdown in the public network, days and days water running out street. They visit the place, and they do not solve anything. Water continues down the street and appear without telling the locals that in x day from x hour they will close the water. And I ask, who has a baby who needs boiled water in the morning so he can drink his milk?!? @? @? And people who want to wash face and teeth to go to work?!?! Total disrespect for the residents. There are many chiefs and few enlightened, few who think. But many without doing any. It only comes to mind that bumpy of incompetents.

Congratulations !!!

This service is likely to be the worst example of a public service.

When there is any doubt and it becomes necessary a simple telephone contact, 223773020/21/22, I was able to be 01:15 (10:00 to 11:15) with automatic redialing and I ended up giving up without someone picking up the phone.

Ferraz

Cheaters

A person pays the accountant in the act of the contract, and then to come to turn on the water is a God free me

The service is ridiculously expensive. Almost 12 euros just to have an accountant? I think all waters should be public enterprises but managed professionally and with competent people. As long as you can not fire incompetent people who go to places for being friends and family this does not improve.