GS Belgium Distribution NV Review

Always the same problem, delivery made to a different address, I never received my package.

Unreliable and not transparent at all. Package 1 of 2 delivered last week. Both packages arrived together and only 1 delivered. The other has been kept in the depot since last week. Telephoning is not possible, "they work from home" and you have to send an email .... and of course you will not receive an answer at all. Stay away from GLS as far as possible.

Tired of bad experiences, unsprung packages delivered in reverse, claiming it was delivered and yet nothing to be found. Never do business with this company

What a bad service! After 3 x calls they can still not say when delivery will finally take place. They don't call back!
Press 1 for Dutch and you will get a French speaking person on the line: so they are not very customer-friendly either. To avoid! My package that I have been waiting for for 12 weeks has not been found for 1 month ...

God knows that delivery services are bad in Belgium but GLS is the worst of all! Incompetent drivers, no answer to the phone or email, Flee all sites that offer this delivery service

Worst delivery company ever. They have misplaced an expensive package, or probably stolen it, faked a signature on the delivery proof and are now refusing to help me trace it.

PS. I have seen your response and sent you an email. And no, the seller refuses to file a complaint because you have conveniently provided them with some fake proof of delivery bearing a signature that is not mine. This not only constitutes theft, but also forgery. I don't appreciate this irresponsible and unreasonable behaviour. I am not going to go through red tape when I know that all you have to do is ask the delivery guy what he did with that package. I expect a favourable response within the week barring which i will be going to the local police station to file a complaint.

Society that shouldn't even exist anymore !!?!
I receive an email confirming the correct delivery of my order at 5:28 pm when I am in front of my home with my neighbor. No deliveryman seen, no package received, telephone number unreachable with an answering machine that runs in a loop.
No response to emails and obviously still no news and no packages.
In view of the comments this is common for this company.

Terrible service is putting it lightly. My package was delivered incorrectly and signed with an incorrect name. Because of this the sender can't do anything, Gls keeps referring me to the sender and the neighbors. So lost the package and money.
Noticeable through Test purchase that I am not the only victim.

This company keeps customers on a leash. They confirm by email that the delivery would be made on a certain day and this does not happen and so it continues day after day. Attention because if you have ordered something through Outspot, the delivery will be done by GLS.

A real disaster. If it was possible to give less than 1 star but still leave a comment, I would go for that option.
Completely unreliable, they never turn up on time, it usually takes at least two or three days to pick up a parcel from a given address. Usually it is traffic issues, they claim not to find the address although it is clearly indicated. Driver impossible to reach...There is always a reason not to come on the day when I ordered the pick-up. Really disappointing and unprofessional. I do not understand how such a company can survive on a competitive market! This is just a bad joke.

Sad that such a company can continue to exist. Using Corona as an excuse not to provide phone support and everything must be done via email ...
My package was delivered in an unmanned machine instead of according to tracking. home. A machine more than 20km away from me. When I arrived the package had not been delivered there at all. After more than a week of trying to contact me, they casually tell me that the package is in a completely different place, also a few miles from my home ...

very bad service !! unreliable services. We paid extra to get the shipment to the place faster, but this was not the case. Every time we called they kept us on the line with excuses. 'We will try to contact the driver, he is not available' ...
other times a packet had to be delivered, but the box had to remain in a certain position because of the contents, this was clearly indicated, but the driver could not understand this.
Drivers who can or can read and write Dutch are also an exception. Because they were also unable to read our house number

Never had any problems, we can always contact customer service for questions! Super service, Thank you very much, Jessica

Not possible, each coli I send them are broken!
I think they jump on parcels, real wilds.

Worst of the worst.
Never delivers. I wonder what the company is actually doing, delivering things is definitely not one of their services. since I have never see them actually deliver anything.

where is my package? on 28/4 received notification that it has been delivered, nothing seen. Not available by phone, sent by email, reported on the website, just no response!

GLS is a logistical nightmare for a courier service.
Package is always delivered to the wrong address.
Customer service is unreachable by phone and worthless by email.

Never seen so many incompetents gathered in the same box. To flee, no service no no no

Delivery pigeons are more reliable. It's 2nd time that I buy something that is shipped through GLS and also the 2nd time that I've not had a package delivered. I'm certain their drivers don't bother to ring the doorbell and they managed to fill out the delivery attempt form with false info making it impossible for me to obtain my package. Avoid them like the plague.

Zero, zero
Terrible service

We are appalled by such a delivery service.
1st appointment by email -> announcement Friday for Monday and draw your plan ... no consultation



We will double check before purchasing a product to make sure you are no longer the delivery service.

Been waiting three weeks for a package that should have been delivered in 4-7 days. The only information I get from track and trace is that my address information is not correct. I doubt it was incorrect in the first place, but regardless have since been in touch with GLS several times to make sure they know my correct address.

What do you know, track and trace updated today with 'can't deliver, more address information needed'. I live on a busy street, never usually have issues with deliveries and have given them my address multiple times. From reading other reviews it doesn't seen like I'm the only one with this kind of experience...

Avoid at all costs

It's no use. 10 days and I am still waiting for my package.

If you have the option, try by all means to avoid this courier. Its license, at least in Belgium, should be removed given the terrible and unprofessional service. Unlike with other providers, I had issues with every single item coming from them. This week I received the notification that GLS would deliver my parcel and my fears were confirmed this morning. Parcel delivered, but not to my address. Only God knows where. No customer service either, I guess overwhelmed

Bad firm. Had to be closed immediately. Their drivers are backward illiterates who can't even read the right church. My package has been delivered somewhere for the 2nd time, I know a lot. I hope to see it again. After this I will never order from a company that works with GLS again. It is outrageous that this is possible.

The worst delivery service I have experienced !!!! Zero!!!

Bah my rotten service pack is already one month with them and help you really get out of this rotservice !!

The company has held onto a parcel for 10days!!!!!!!!!!! saying they can't deliver it is a legal document, another service delivered a letter to the same address within 3 days from the uk disgraceful!!!
The review won't let you put zero stars hence the 1

Bad courier company: deliveries are not completed. If the drivers have not completed their route, they take their parcels with them, metal as a result of the tracking sees your package leaving but not arriving.

I never want to deal with this company again, it's completely unprofessional no customer service, no punctuality, lost shipments, it's a standard for them, I don't recommend

Unable to reach by phone, no response to emails, sometimes you have to wait for an email several days or weeks after ordering a package to confirm the delivery address that we had already defined weeks before when ordering. The impression that they are completely overwhelmed by the situation ...

Deplorable quality of service. To avoid absolutely.

Insane incompetence, delivery by gunpowder cannon will have a higher success rate. When I contacted them via email to get an issue resolved, I received the same copy paste response, that did not even apply to what I said, FOUR TIMES. I've sent 14 mails so far, not a single answer. I've called too, they did not pick up. It has been 7 MONTHS since my first email. Sender of package has not received anything back either. Tracking is broken and contradicts itself. Avoid like the Bubonic plague.

Horrible service, they made a mistake with their package number in a Cubee and their customer service doesn't fix anything. Repeatedly thrown off the line. Companies like this shouldn't exist

I have never seen such a bad transport company, the only person who has the courage to face all the problems of the drivers is the switchboard operator, I don't know how we select the drivers but it's a disaster , incapable, unimaginably rude, unheard of

I would have liked to put zero stars, it is lamentable as a service, I am told that my package is delivered I will see in the locker nothing at all! I make a complaint, and I am told that the package is lost? Really I advise against it, ashamed.

Claiming nowhere, claiming to have left a note, but not finding 1 anywhere!
Never work through this company!

I used to choose a home delivery but the delivery guy never came to ring my door. Now I choose a delivery in a relay point and they still tell me that they could not deliver the package there, a real miracle

Their service is so terrible almost 2 weeks and they still didn't deliver my package

Delivery 0/10 Communications 0/10 After-sales service 0/10, Deliveryman who throws the parcel in my hand tears the delivery paper and leaves everything because my talking phone does not work and I have to go down 3 floors. After her I want to complain to the company but they make me go around in circles and the manager who tells the people that I managed to get on the phone that he already had me online and that his went bad when I didn t haven't even gotten online !!!

2 of the 4 packages simply do not arrive. They reply to e-mails, but that is not all ... Choose another parcel service! (too bad I can't give 0 stars)

Bad services at all levels, they are expensive, we are badly received, the packages are lost or are damaged, their standard is paid and we have to wait tens of minutes and it's never their fault.

not competent, say a date and the parcel is not delivered and give another date and these still not deliver. the scheduled date they tell me that it passes between 8h and 18h30 I call at 17h40 he tells me he direction of my home but nothing all his do not want a star

It's been days since my package should have arrived. Incompetent staff. To avoid absolutely.

We are well received and the staff is attentive. They paid attention to my complaint and it was remedied. Very good service for parcel transport!

I ordered 12 Sigma paint pots from an online paint store. The store has said they will deliver the pots on a palette. My order had to arrive this morning so my father-in-law stayed home all morning. Suddenly I see on my Track & Trace that my order has already been delivered. GLS simply put the palette full of paint outside the garage door without sounding the alarm, which I find irresponsible. My father-in-law and brother-in-law had to bring everything in themselves. If they had called us, the palette could be put in the garage immediately. We are very disaffected about the lack of service.

Probably the worst delivery company ever!
No way to contact customer service.
Stay way!
I have an urgent package being sent from France, there are no updates on the tracking service, no customer service, no contact.
It's in their possession since the 15th of July (today is the 22nd!!)
The package is 100 km from my home and no news.

No de colis are
Track IDZWKVQAFG

Alpha Parcel Number 8201.21.20575

I sent a package to Italy. Despite that it was written "FRAGILE" parcel arrived completely beaten. The wooden frames even though they were well packed were completely broken. A steel monthly bent has folded. I wonder what you need to do to reduce the goods.
Too bad that you can not put less than 1 star

I wish that someday I could contact someone because of a 'lost' delivery of + 650, - !!! No responses to my emails! This has been a sad three months for such a company ...

Bad mail delivery boy ever !!! I don't understand that companies can work with GLS !!!

They deal with home that is answered. For a transport company.
And their distribution points for the most part closed.
First deplorable experience.

Bad, slow, unhelpful, annoying, almost lax. Never again gls

It is not even 1.5 but 0 that they should have. Copy of message leaves on their Facebook.

Thank you for delivering my package to I do not know who and for accepting a signature that is not mine. And what's more, for the inability to have someone on the phone. Well done for your professionalism. I am currently at the police station to file a complaint and I hope that your driver will have to explain himself.

they have already damaged dozens (hundreds?) of packages. delivery people have already verbally assaulted some of our customers. packages are thrown over fences / gates. forged signatures, so as not to have to deal with customers who receive their damaged order. the HQ, which finds questionable and very probably unlawful excuses for not having to compensate. in short, it is enough to see their general score to understand what is happening there.

Avoid at all costs. I only had problems with this company: labeling error on the products, the driver who said he had passed by when he did not ...

Deplorable service. Two orders placed on a site for which GLS is the transporter and two problems encountered. Delivery people are I-don't care and irresponsible, they leave your packages with anyone regardless of who the person is. Right now I still have a package that was lost in the wild but noted as "delivered to my house" with a signature from someone I don't even know. If you want to receive your packages without inconvenience, flee the sites where they are in charge of delivery ...

Never ever try to send or receive anything with GLS, if you want it to arrive. Horrible, non-existing customer service.

fast, efficient and correct transporter in the management of professional contracts. professional communication.

GLS is mediocre, slow and incompetent: now more than before. They are trying to find the "Covid-19" excuse for their slowness and incompetence. Unfortunately this dates back months and years before covid. I stopped sending my parcels via GLS, and I asked my suppliers to no longer send my parcels to me via GLS.
Do like me: ask your shipper / supplier first before purchasing if they are subcontracting with GLS.
A lot of us telecommute, and that's no excuse to be even worse than before. This is where we see the difference between an organized company capable of remaining competitive and one not.

impossible to reach them by phone, no response to emails, parcels in nature!

The worst delivery company. Parcel that makes 3 round trips between relay point and home without reason, incompetent telephone switchboard that invokes false reason (deliveryman had an accident, deliveryman does not have the code Cubee, ...), we refer you to 50 different operators ... I regret not having had the choice when ordering.

What a bad service! After 3 x calls they can still not say when delivery will finally take place. They don't call back!
Press 1 for Dutch and you will get a French speaking person on the line: so they are not very customer-friendly either. To avoid !

Negative opinions are certainly overrepresented, but nevertheless the note represents the expectations that one can have of the service ... The tracking information and redirection options are bad and laborious, the packages are easily lost.

Be careful before doing anything with this service and make sure it is reliable. There are imposters who try to get caught up in GLS service and want to steal money from you. It is not a certainty that they are impostors or the company itself, but in any case if you are contacted by the email address 'service.gls.groupe@gmail.com' DO NOT RESPOND. They clearly wanted to take money from me by threatening me. I hope this info will help people not to get trapped like I have been.

Parcel not delivered, I am told that the driver has come to the store even though he knows never presented my parcel is currently blocked at the depot in Paris and Belgium cannot contact them to return my parcel to me, while they are at fault
Conclusion they make mistakes and no one can help me. Everyone does not care !!!!!
I find it scandalous that such a large company cannot telefone from one depot to another to solve the problems that they themselves have created
Service HONESTY HONESTY HONESTY
NON-EXISTING after-sales service
A REAL THIEF, I WILL LET IT KNOW BECAUSE IT IS REALLY SCANDALOUS TO DO THIS.

I gave a 1/5 because a 0 would not let me write a review.

I made an order online and the webshop decided to deliver my parcel with GLS. I provided a delivery adres and billing adres. The Webshop mistakenly entered the billing adres as delivery adres. (I guess that is not a mistake by GSL). However that is where the trouble starts.

I informed the Webshop, and they let me know that it was something they could not change or update afterwards (Which you can do at other transport companies). However, when the parcel could not be delivered, I would receive a note to have it delivered at another time they ensured me. (this note never arrived, nor dit the parcel).

Instead, on the day of delivery I see on the track and trace of the GSL Website that the parcel was delivered, and signed by (guess who)... Me! even though I was not home at the time of delivery and no parcel was delivered at my home adres or mailbox.
Info on the GLS Website was, again, very limited and dit not provide me the information to find my parcel.

Again, I contacted the Webshop who then contacted GSL. Who then took a long time to respond.
After some time, I did receive a message from the webshop to verify the signature that was present on the (proof of) delivery note. Which (as you can guess) was not mine.

14 days after the "delivery" I still did not receive my parcel, and I wonder if I ever will...

At this point, the webshop refunded the parcel, so big thanks to them for at least trying to make up for the trouble we had with GLS.

Long story short:
Save yourself the trouble, and pick any other transport company. Literally any company will do a better job, offer you better flexibility and service than GLS.

Delivery errors, imitation of signatures ... Several packages never delivered with false acknowledgments. Shocking !!!!

It's hallucinatory that such a company can continue to exist! Parcel from UK never received and yet they keep claiming it was delivered. After reading hundreds of similar complaints from victims, you realize which monkey country Belgium is. In a stately country such scandals would never be tolerated. Disgusting!!!

Never use their services!
80% of my deliveries are having all sorts of problems.
They can easily mark a parcel being delivered, however it is not.
Their estimation of delivery is always wrong.
Their drivers are totally irrespective to traffic rules.

I request information about my non-received package, explaining that I have already contacted the sender. A certain Kimberly (KS initials, customer.service @ gls-belgium.com) replied that I should contact the sender. But that's what I just did, Mrs. KS! I just wrote it to you. Patient, I explain it to him again. And there ... she answers: "for that, you must contact the sender". Obviously, she does not read emails, and is always satisfied with the same answer.

service, what service ??? Thick 0! But I have to click at least 1 star or it doesn't work

Had a parcel paid in Germany, was not at home on the delivery day, received an unclear letter in the letterbox that they would come back the next day, just sent an email to gls whether this was correct, just in case, received an email back that this had already been delivered to the neighbors Van Laare or something like that the day after I accidentally came across the gls truck on the street to deliver my package, without asking my name, passport or signature, I sent an email back to gls to ask for a clear explanation about that, their answer was: Dear, thank you for your message, have a nice day So gls is not reliable in any way !!!!!

Service more than deplorable. The delivery men do not even wait for us to come downstairs to pick up the package: they literally throw the packages in the entrance hall of the building which is accessible to all outsiders.

Seriously Google, allow the possibility of putting 0 stars because even 1 is too much for this service. I have never encountered a problem with other delivery companies. I live in a well-known street, in an apartment that is easy to find and despite that, each time one of my packages is sent by GLS, I encounter worries. Delayed delivery, parcel delivered to another address, parcel damaged, parcel lost .. And instead of responding to you in a friendly manner and trying to fix their mistakes, they will take high and send you off .. I still wonder how this company is standing.

Cupboard to the wall and back. Very unreliable collections.

No quality control.

For a FULL year, FULL trucks are left at all times at a depot in the Netherlands.
The promised transit time of 1 day to the Netherlands is a myth. Even without leaving trailers, the transit time is 2 days in 50% of the time. If you leave the trucks it is 3 days.

Because GLS does not care about quality control, all problems persist and escalate.

So quality continues to decline.
Reliability for shipments to the Netherlands continues to decline.
Reliability of collection is left to the discretion of drivers. Is something going wrong? If they do not come to pick up, nothing is investigated, because there is no quality control.

Package lost? You may wait MONTHS for papers ... and MONTHS wait for reply. It doesn't interest them there either.

Problems are common ... all customers have had the same complaints for years ... but GLS doesn't care. Pure mass B2B distribution.

service of incapable and I weigh my words do not appeal to them because not serious and no respect 0 on all the line

The 1 star is to much for such a bad service and unprofessional work,, I just received an email that my parcel is delivered to my home address,, so Immediately I go down stairs to check the mail box and I find my parcel opened and stuffed in the mail box,, so the unprofessional delivery man has opened my parcel and put it in the mail box. This is a photos about how I received my parcel stuffed in the mail box

Perhaps I was lucky because the driver executed the delivery on time and without any issues. Anyways I cant fault the delivery.

Laptop "delivered" = placed and left in the open/publicly accessible building entrance, without ringing the door bell. AVOID GLS!

Too bad we can not choose the transport company. I'm still waiting for a parcel for 2 weeks supposedly given to a neighbor. It can be said that he evaporated.

Finally, thanks to the pressure of the shipping company, a man came to bring me the package (in a dubious state). I had to wait 3 weeks for a package that is supposed to have arrived 3 days later.

Band of thieves !!!! For the second time my parcel with tracking number and everything has disappeared in this gls store. The parcel left Italy on 12/15 and traced on 12/22/2020 at your store and since No news! Today 05/01/2021 I moved via email and at first the package was damaged and afterwards when I said I wanted it anyway they always told me via email that it was missing! !! How do these animals still remain on the market ????
Parcel no .: 93822237036 e 93822237037

Use PostNL instead. Took 4 days to deliver a package 20km away!

stay away, worst service ever, they lost my parcel and after two months calling no-one wants to responsible.i claimed my money back , not even that. they are rude on the helpline and just trying to find excuses. A EVITER !!!

I received an email to say that I received my package on Tuesday !! False!! I was at home my son is in quarantine and so are we !!!! No one came to ring or drop off a package
The letter box would never pass a parcel !!! I tried to call but no answer! It's scandalous

Aucune chance de livraison. Service clients tres mal. No chance to receive anything. Very bad communication, very bad service. AVOID