Groep Auto Natie ( VW & Audi ) Reviews

Worthless service. I have been there for maintenance, where I saw them driving through the workshop with my gas. Literally 500 km later I get the message that my oil needs to be replaced. So they clearly hadn't even checked that. If I try to make an appointment to arrange that, it would just be a "warning" that needs to be reset. When I come by to reset that "Yes oops the oil needs to be replaced, make an appointment". At the time of the appointment it would take "1 hour" and I could wait in the waiting room. After 2 hours in the waiting room they had to start, I was told. However, I was literally the 2nd customer that day, it was early in the morning. It will be the last time I come here. I have heard stories from friends here that promises are not being kept.

EDIT: I just received an email from my leasing company that the oil cost 260 (!!) euros replaced. Fortunately that is not for my account, but they should forbid this type of fraud. In comparison with Auto5 cost you 80 euros.
A small maintenance, the replacement of oil and the replacement of a windscreen wiper cost 551 in total. I don't think that's normal. So please avoid this shack unless you like to spend a lot of money on air and poor service.

Excellent welcome, very good explanation of Bassima for my mom's car

Audi seller was very friendly and knew a lot about the cars and gave good advice. Definitely worth a visit if you're considering a new Audi.

very bad experience with this case
i needed brake discs and pads for my leon cupra
I call ahead for a price
they ask for my chassis numbers and license plate so that they can see what is on the car from the factory
they say 960 euros and 60 euros for the replacement car
I then bring in my car
once I got home with the replacement car, I get a phone back
with the story and I quote ff the seller ruben that I had on the line "the mechanic was wrong, the price is 1720 euros" it was nevertheless ruben that I had on the line for the price in advance, not a mechanic
i direct from wtf! no i will not do that, i cannot afford that
I immediately return the replacement car and the seller ruben cancels my repair free of charge.
he also says that I can also do it cheaper by just assembling everything myself, the cost would then be 1398.97 euros, I think ok and he gives me a copy of the order form only the front so
I had signed that he would call me when the parts were in the next day
the next day i was driving when my car suddenly made a lot of noise while driving and braking there appeared to be a lot of friction between my pads and discs when driving.
out of necessity we went to another garage of seat to have our car made.
I explain the situation on the phone but I am immediately told that I have to pay because I have signed the order form
I only have a copy of that order form that Ruben gave me when I returned the replacement car
I was therefore not aware of the sales policy on the back of such an order form
now I am allowed to pay them 30 percent of the bill, 413 euros
i got their invoice by mail 7 days later then finally their policy was on the back
states that you can prove another case of force majeure by registered letter
I did that immediately and included a copy of my invoice from the other garage
here they have flatly ignored me even after another telephone contact with the manager end of story you have to pay sir
bad service I call that I will never come here again

I am very satisfied with the team body in general.
Thank you for that and certainly to Mr Jawad Fellous.
I will definitely be back should it be necessary

This garage sells cars from different brands of the Volkswagen group (Volkswagen, Skoda, Seat...). The managers are really very honest and helpful, even after purchase. Communication happens quickly via mail or phonecalls, and arrangements are made easily.

Stefan is very professional and explains the situation succinctly and clearly!

Called in the afternoon for a little repair, can immediately come over and get a quick fix ... Top!

Thank you for our beautiful Seat Tarraco. Very happy with it.

DRAW ON NIKS! NO ONE WILL TAKE UP AND IF YOU GO THERE, THAT WILL DO NIKS AT ALL! BELLEN DOES NOT BECAUSE WILL REMAIN THE SAME! BAD PLACE!

Very nice service. Always very correct, also a very good experience today. Very friendly and quickly accessible staff. Really recommended.

Friendly, expert sales people who take the time to extensively present their (potential) customers and discuss options.

Typical sales guys, but fun to hang out with. Nice showroom with beautiful cars, free testdrive, coffee with some chatter ... Very nice experience overall

Bad service, execution of the works unprofessional. Sorry to say this. People think twice where you bring your car in for maintenance. I prefer a garage with a passion for cars over tire work

During these difficult corona times, they simply request a corona supplement to disinfect the car before they want to start on the car. Both as a lump sum and calculated in the working hours. And for what? For some sanitizing gel and disposable paper supplies. Totally inappropriate!

To be honest the seller was very friendly and helpful but I am now waiting for a car that I ordered from February and still nothing I pay now for a car 2020bj it is now 7 months later and I am without a car there with julie no chance to get a car until delivery is complete

Car showroom, vw audi brands, and used cars under the name of my way, good service pleasant atmosphere a place worth visiting

It has now been over a month since I bought my used car from MyWay AutoNatie. I am very satisfied with my purchase, the car drives perfectly and has no worries. The staff at AutoNatie were very welcoming, and met all of my expectations to the best of their ability. I highly recommend this dealer.

Het is meer dan een maand geleden dat ik heb mijn occasie auto kocht bij MyWay AutoNatie. Ik ben zeer tevreden met mijn aankoop, from auto rijdt perfect to heeft geen zorgen. Het personeel van AutoNatie was zeer gastvrij en voldeed al mijn verwachtingen aan het maximal van hun middelen. Ik kan deze dealer ten zeerste aanbevelen.

Bit mixed feeling at Auto Natie .. In itself a good garage you just have to keep an eye on everything. I just mention two points here:

1- We received our new Fabia there in early 2019. Delivery time was good, he had already arrived a month earlier than planned. The handover also went smoothly. Very friendly people.
Just a week after we had driven him out of Auto Natie, I had discovered during the first wash that there was some minimal damage on the rear bumper. It was good that I had taken photos from all sides during the collection and that I was able to prove that the damage was already present at the collection. Auto Natie had admitted their mistake (thanks to my proof) and fully recovered it at their expense + we got a nice Audi A3 as a replacement car for a whole weekend.

2- We recently had a small dent repaired at Auto Natie. The repair work was done extremely well. Only a day after the repair, I discovered that our antenna was missing. Apparently the workers had turned it off and lost ... But all in all they also admitted their mistake and a new one was ordered at their expense.

Very friendly welcome, both in the morning when bringing in the car and when picking up in the evening. On top of that, still super helped by a nice sales, and suddenly ordered a car for my mother.

Broke down a mile from the dealership with major over heating, had to wait 45 minutes for the tow truck. The engine cooled down and when the tow truck arrived he said we would be able to drive it there with him following. When I arrived at the dealership they said I couldn't have a hire car because I wasn't on the back of the tow truck. They also said I would be liable for all costs as I didn't have VW warranty ( I do have warranty it turns out they can't see uk warrantys). After some tense conversation with the maintenance representative he spoke to his manage and agreed I will get a free courtesy car, but would have to pay for the repair ( which I could claim back from VW uk, found out of my own accord). When I came to collect the car 3 days later ( on a Monday) they had charged me 270 for the courtesy car. I tried to tell the receptionist that it should be free as I had broken down and she just looked blankly at me saying " but you had the car for 3 days". At this point i had had enough and will take this up with higher management. I'm also astounded that as the engine had been in excess of 120 degrees they didn't change the oils whilst changing the cooling pump. ( I think I'm right in saying oil breaks down around 120 and becomes ineffective. Not the VW experience I expect

This garage provides a good service and always keeps the agreements. Friendly staff and a fun environment even at times of Covid.
Just top

Thanks for another very nice car !!! Top quality !!! Special greetings to Anthony Curcio ... the best seller and very nice person !!! P.S that is our 3rd car of Auto Natie !!! Greetings from Sofia Driving School !!!

Explanation by the seller was sufficient but not entirely convincing when asking questions.

Smooth service and very common people! Continue like this.

As a customer - determined to order a new car - I walked there for more than 10 minutes. round, clearly made eye contact with the 4 employees (of which only 1 was busy with customers) but it turned out to be too much to ask to come and ask. Clearly a missed opportunity and a lack of commercialism !! Never again. I order my car elsewhere.

Good and bad, it depends on who you hit ... buttons! Avoid service, expensive ...

Nobody on top even if it is difficult when we do not speak the same language

Good service from the seller. We are certainly satisfied. Only I am curious about the garage and if the repairs go well.

After 3 visits the noticed that there was an engine problem.

I have had to change my rating from 5 stars to 1 star.
Gang of prutsers !!!

Friendly welcome, quickly helped and very nice / nice garage

Very poor communication.
I'll keep it short.
The estimated repair time was 5 days, while the car was ready in 2 days. In itself that is good, but not if you should have already requested leave for 5 days. So that's 3 working days they stole from me, 380 euros min ...

Very friendly and helpful seller in the SEAT department. Take all your questions and wishes into account. Top dude keep going on Tars

Service and quality are paramount here, very nice garage. they also always look for the best solution.

Good & correct service. Furthermore, a lot of chocolate and nice coffee while waiting

The SEAT sales person is very courteous, knowledgeable and helpful. Highly recommended!

We received excellent assistance with a problem (keyless key) on the way! Very helpful man on the phone and also on the spot in the garage afterwards! Super service!

Car purchased through Auto Nation. Bring in for maintenance wait 2 months.
Accidentally put the car on the depanage and taken to autonomy. 150 euros to start a file and 10 euros per day that it is there. That's the first thing I was told had to sign or the car was not allowed in. I just want to draw up an estimate and they already want to scam people for that.

Super welcome. Received very good information. Super friendly staff at Skoda (especially Senne)

Very comprehensive explanation. Friendly service. Correct transaction

Very bad service. I am never going back again. The car was not even fixed even after repeated extension of deadline. The communication was very arrogant, tricky and unprofessional too.
This is how they returned my car after the fix. Duct tape trace is still on my front shield.

This is terrible joke, poor place comparing to competitors

So incredibly unprofessional !!!!
Today I had an appointment for a test drive with a car: Seat Ateca. This test drive was canceled ... the key to the car was not found.

If you wish to get your car back badly or not settled and invoiced, this is the place to be! If you also want to be treated with disrespect, if you inquire why the car is correct when driving and the repairs have not been carried out, then do not hesitate and go to Auto Natie immediately. Oh yes, and then I remain silent about the hours charged that are incorrect. Dear reader: be warned!

AutoNatie: you are an outright shame for the profession.

A few weeks ago I ordered rubber mats for my new beetle convertible. Normally you can do this via the warehouse, but the person on site wanted to do this by phone anyway, which was great as I had to drive 35 km there and back again. After a while these were in and the front ones were wrong. I was also called a liar as they would not have called while I can prove on my mobile that the call was on 30/09. Had to. I also pay the entire invoice before they would be ordered. Now the 2nd time they were back in, my wife went to collect them. Fortunately we AND again wrong matten. Now they could have asked the shnr what was not asked. They don't take the mats back and I have to pay for the new ones again. Who has done the wrong here. Rotting service and walking well I think. I hope that many people read this because the umbrella has been opened well there. Sadtttt.

I had Winter tires changed and when I opened the trunk of our Sharan, the tires came right at me. Very poor service and also very expensive. Always more expensive invoice than the estimate. Never going back

Good garage provides good service and explanation about the car. Nothing to complain about

Smooth service, friendly welcome, cozy waiting area.

Fast and easy service. Shame about the limited hours for refilling liquids. Eg Adblue ..

Way too expensive for repairs. Unsolicited installation of new wipers. Never driven outside for less than 600 euros. I'm not going back.

Always friendly. Info always good. Council. The best