GreenSquare Group Review

1 star lost for the potholes coming in though that's probably not down to GS it needs reporting

Jokers! They never deal with any issues you report, take months to call back,never let you know anything but the people on the phones & desks are very polite and friendly and try there best to help!

I am a tenant of Westlea housing association ltd. If your tenancy is not with GreenSquare you should question why organisations using that name are accessing all your personal details.Only employees of westlea or its agents are entitled to visit your westlea home & Agents should provide you with a letter of introduction from westlea as proof.

An absolute waste of space. They do nothing for people. They just take the money and run. An inquiry should be held about this organisation. It's bordering a Human Rights violation.

Head office for the GreenSquare Housing Association in the area. The staff are helpful, polite and willing.

Greensquare do not care about residents, staff are rude and don't even abide by their own policies

I used to work for greenSquare as a housing officer back in the Westlea Housing days it was a very organised operation back then but i i can tell you now they dont have the resident interest forefront. Its a business, and now its best staff in a particular case, sacked for being 1 minute late to their computer and then being publicly slaughtered for it. Said person speaks out, then gets thrown to the wolves. Its happening, It real. Said person helped many with her caring attitude, stayed late in the day to finishing her cases. Now look

they don `t do anything. I have a week without hot water and heating and have a 7-month-old baby at home. says no parts for boiler I checked all over Wiltshire parts are available immediately or the next day. scammers. they just take the money and do nothing

Sent me a letter on 26th June 2017 telling me how much I owe on 2nd July 2017. A date and future time that we have yet to arrive at. Are they psychic?
Phone call to dreary music for over 25 minutes and can only request a call back!!!!

green square housing they have a lovely upto date offices in chippenham wiltshire they do not really care about there tenants health or there propertys iv had thick black mould in my house since i moved in getting repairs done is a joke its bodge it and scarper they blame the mould on condensation my toilet still leaks after there plumbers have been out twice i have mould in my two bedrooms bathroom hall way and kitchen there quick to give out detol mould and mildew remover which takes the mould away for a day or two then it comes back with a vengence my windows are shot one is blown and the others when windows are closed the curtains move with the wind green square are quick to put the rent up on there propertys but are like snails to do repairs they have nice vans resprayed maybe if they invested in there propertys they wouldnt be run down my gutters were blocked for over a one and a half years which has caused the mould in the first place flintlock guttering i even took a leaflet from flintlock solutions showing what these gutters do over the years but there not interested in this only lining there pockets my health and my daughters health has gone down hill they send there in house staff round who need retraining in there jobs by an outside training body everyone i know people who are tenants who have mould and green square say to them its condensation every bit of mould is condensation what can one say they even shined a lazer measuring device at my walls and said its condensation some of there staff think were thick as two short planks but little do they know were not oh and dont COMPLAIN TO MUCH BECAUSE THEY PUT YOU ON A TENNENT RISK AS I FOUND OUT TO PUT ONE PIECE OF SKIRTING BOARD ON THEY SENT OUT THREE MEMBERS OF STAFF i was a baffled at first as it was a meter of skirting board and when gas checks were done a member of green square staff had to come out with ultra warm it took me nearly a year to get my name removed from the tenant risk register many thanks to hazel doing that for me as i was not a tenant risk hazel you a star many thanks top job to craig for painting my garage door regard david austin 41yrs single parent i will upload photos of mould and damage and what they paid in a good will gesture didnt even make up for the damaged clothes shoes and toys of my daughters i hope this reviews helps other tenants with same problems as iv had

Dreadful accounts department. Took a rent payment by direct debit a month after I had vacated the property.

In addition to this they took the best part of two months to return the rent that I had paid up front when I initially moved into the property. I'm quite sure that had it been the case I had been arrears they would not have been happy with the timescale I was expected to have to deal with.

I highly recommend you do not pay your rent for the month that you vacate their property. This is if you have paid rent up front (in my case six weeks) as they will not resolve the matter without a great deal of time and effort.

For obvious reasons it is in their interest to hold on to the money they owe you for as long as possible. It must add up if everybody in this situation has the problems I have had to deal with.

We've had bathroom/ electrical issues going on for years! This company is a complete joke! Utterly incompetent in fixing issues. Totally wreckless in their handling of this issue and as a result my house has been destroyed!

Poor service. Slow to look after there clients poor quality repairs

Every job that has needed to be done was not done to standards. The ceiling was made out of books and newspaper dating back to 2005 and actually fell down, they came out and done a great job. Mould growing behind the kitchen units and in the living room and in the bedroom they installed extractor fans but they have done nothing.

When the worker was out when the units were suppose to be removed, he stood there and asked what he was suppose to do, when I told him he justblaughed and said he wasn't doing it. Purely unacceptable! This has been going on for 2 years so they should come out and do the jobs!

Local housing association. I can't fault them as they have been very good to me and my disabled daughter.

I have been a tenant under Greensquare for over a year now, and I have had nothing but despair in trying to deal with them, they are a profiteering business and do NOT care for their residents as anything more than a tenancy to create income. I have a hole in my roof that allows water to flood into my kitchen, coming down the walls and dripping from the light, at an alarming rate when it rains. I have phoned Greensquare multiple times on this matter but can never get anywhere with them as the staff answering the phones aren't in a position to do ANYTHING at all! If you require any effort at all on Greensquare's part they will have to send your details to yet another office, who will take up to 7 days to get back to you, even if you specify the urgency of the situation.
Since the beginning of my tenancy it was made clear to me that Greensquare simply doesn't not care. The building I live in is full of dogs and pets however, solely due to date at which I began my tenancy, I was not allowed to bring my (tiny and utterly harmless) adored family member with me when he couldn't remain where I'd left. So I raised an appeal for this so I could give him a home with me and different housing officers would give me completely contradicting answers, one trying to assist me in the matter and the other clearly strongly against it, though for reasons I can only assume are personal or because her ego couldn't take me going over her head with the appeal. I was forced to give me beloved little buddy away or become homeless myself, despite the fact that he had done no wrong and had never hurt anybody, this was just Greensquare's decision on the matter and that was that.
In conclusion I'd have to say that, although it is entirely possible to get along on paper with a tenancy involving Greensquare, (simply due to their lawful obligations as landlords) they are entirely devoid of care for their tenants.

Staff are contradictory about repairs and modernisation which we have to pay more through green square then privately in 10 years we have had problems with neighbours bus service and most government organisation's none of any matters and only feel victimised by complaining as we are in the wrong with them

Rang the emergency number and no one picking up and been trying since Friday night as my mum's sink in the bathroom fell off and we had a big Warter leek still cam not get threw to them and have to leave the bathroom a mess with a sink hanging off had a worker come to fix it before but put tiny little screws in for a big heavy sink there worker's she be on cowboy builders

The prices going up with no reasons and the services going down to very poor services or no services at all. And you pay for it .

Mess left after grass cutting in Wootton Bassett, appalling better before cutting.

been with them 5 years never had a problem ,always been treated with positive friendly staff who have dealt with any problems efficiently my only gripe is they have a no pets policy mainly due to irresponsible owners who dont look after their animals properly ,not really green squares fault

We live in an area in south glos, where the residents pay extra to maintain the outdoor areas. I wouldn t mind but feel the price is high, for the work they do and don t appreciate that they seem to cut the grass on either a weekend/ bank More

Good for housing when you ask them repair the home and thay do in the time have got

Absolute a waste of time no hot water given a repair date in 3 weeks time. It's a pity i had to give 1 star they are not worth that.

Better at some times then outhers some repairs they might harge othertimes they won't quick repairs and polite staff

Over 17 years of great service, polite people, excellent, reliable service - thank you

We have been tenants for less than 2 months and have had nothing but threatening letters to end our tenancy all because of a direct payment of rent from Wiltshire council. We are both disabled and I am ill with my nerves, they are forcing me to think the darkest thoughts, this is very hard to handle and I am hating being their tenant.

They think that they are beyond the pale.On judgement day you will know, c

They need better management to run the repairs side of things. My mother has had three showers fitted due to being faulty. This one has broken after two months. It's a joke.. cheap dear.
The reporting of a problem with the property is such a bad experience. Every time there is a problem. 3 attempts now with sorting a roof that is leaking and still no-one has looked at it. I hope it doesn't collapse with more rain now in this lock down. You had time to send someone out before this happened !!

Where do i start had mould in my hose from day one iv made numerous complaints about the mold which is caused by the flint lock guttering all they have done is rippen the metel guttering out and done a cowboy repair iv had scaffolding going up and down on three occasions and now the mould is worse i was hospitalised due to the mould i had grren mould black mould and brownish mould green square said its not dangerous mould as ivhave a a level in biology i know you cant tell till you put it under a micro scope they blamed ny fish tank for the mould then i was told it was my 2 cats even tho when its heavy rain water cones through a crack in the wall i they sent a external survayer out he even confirmed it was the guttering causibg the problems all green aquqre seem to to is bodge work instead of fixing problem and when i complained to much they banned me from there office and told me if i even phoned the office i would be evicted all they care about is there rent money iv kept all the photos of the mould in my house which im passing on to my soliciter and the housing onbisman i even complained about a tree that is dangerous for the last five years iv had so many people come out and look how dangerous the tree is and now is wraved through all five of the high votagr power lines infact is six foot above all five all the want is there rent money

Regardless of who I email or phone, I am told to read government legislation. Otherwise you ring, and ask for someone, waiting at least five/6 minutes to be told sorry there is no answer.as they use a call centre, you should be able to access the correct people. I have been into the branch, food van pulls up, they all appear, how strange is that.but you still cannot speak to any person.my argument is under social housing and tenancies, it says, rent a property to you on worse terms than other tenants, charge you higher rent than other tenants, ours being 80 per cent of market value, we are both old age pensioners,I and registered under chronically sick and disabled.this home was not fit for habitation, and only with the help of borrowing money from a family member we have cleaned up the problems.mi list the problems,uneven floors, dead mice under the airing cupboard. 5 days to get someone to clean the place .human faeces all around the toilet seat and lugs.heating that is costing 100.00 per month, when I say cleaning, not green square. Paint all over electrical connections..to put it now in a nutshell, who sets the rent levy and how do they arrive at 80 percent of the market value.there was a bungalow just a couple of doors on the other side of the road, the rent was91.00 per week.i asked about this and was told I could go for this exchange and be charged that amount of money.green square has victimised me, especially over rent, I now pay it weekly, and have to get some person to pay on my behalf.the other week I did go in and pay at the co-op, spoke to an elderly lady their, and told her that I had to pay my rent weekly, she then told me that she pays her rent monthly, therefore is that not discrimination,why am I being treated like this.my husband is now quite ill, and recently been diagnosed with a prostate problem. Therefore he is unable to help me, so here I am just stuck here, Therefore green square you should also help myself and now my husband yet you do nothing except charge us an extortionate rent.we cannot afford it, we also have life left.you should work for the common people not the beaurocrats, I am a productive member of society and pay my dues, not like some people who are non productive staff, just look around you will see them.FOOD VAN FOOD VAN, SORRY NO ONE IS AVAILABLE TO TAKE YOUR CALL, MUNCH MUNCH,

Had a faulty fire alarm that goes off about 3-4 times every single day starting around 5am for the last 8 months. Despite me calling multiple times every week Greensquare still have not fixed it.

Clearly they don't think a faulty fire alarm is a problem, let alone me being woken at 5am every day without fail by a fire alarm that a lot of the time is so loud the fire brigade are called by people on the street.

Absolutely ridiculous.