Granite Finance Corporation Review

Watch out from Trent Cooper he is a fraud scammed me out of 5300

Paid my insurance, they took my money and cancelled my policy due to no payment.. cant contact anyone and their inbox is full so cant email. Very dissapointed.

Absolutely appalling company. This is legal extortion they need to by shut down asap disgusting individuals. Their attitude stinks.

This sub standard company is used by Acorn Insurance. Very poor communication with customers. They seem to specialists in getting 1 star reviews

Good company
I don't understand why there are so many bad reviews
For me personally this company is great have not had any problems at all
Money always taken from my bank account on time I have changed cars on my policy several times with no problems new payment agreement was sent straight away.

So after us paying our premiums off for the year we have still been having direct debits of 207 a month been taken out and we have been waiting for a phone call for the past 2 days to resolve the issue and still havent heard anything... all they are doing is blaming that there is not enough staff to contact us because of the current pandemic! Not happy with the service we have recieved at all and il be taking this further if the problem isnt resolved by the end of the week shocking service

Been with acorn for 3 years.. people moaning about charges just make sure you have money in your bank, pay on time and all will be ok.. the late payment charges are stated in there T&C.. like anything else when it comes to finance.. how ever I did have late payments due to bank switch and they waived the 25 pound charge.. very friendly

I'd give them - 5 stars (minus 5stars) if that was an option.
They do an awesome job at being the worst company

Very very poor service money Hungary . So many cons!!! God will deal with you .

Stay clear of these criminals. My son is trying to pay but cant get in touch during lockdown meanwhile they send out emails to say he has defaulted on the payments and expect him to pay a penalty. Disgraceful Unprofessional Scammers if you ask me. Take two stars off the review.

Iv has nothing but trouble with this company and acorn since April still no one has tried to help me can t speak to anyone over the phone obviously speaking to a robot on live chat ridiculous

I have only been with them for three months and in that time they have incorrectly charged me for late fees each month, even though they have not updated my payment details on their system and are not available to take any of my calls during this pandemic and do not respond to their emails. This has been such a bad experience and I would not recommend these people to anyone looking for car insurance.

ok so my insurance is due the 2nd of every month yeah. "before" my payment was due on the 2nd of april i sent countless emails to acorn and granite explaining im on less hours at work due to corona and i asked countlessss times could i pay half of my installment on the 2nd of april and the other half the following week. i heard absolutely nothink until yesterday. granite had the cheek to call me nearly over a month later! the woman on the phone said and i quote "helo you requested a call back about a payment" i said yess nearly a month ago she then got irrate with me and disconnected the call! disgusting! from an insurance company.

Anyone have a number I can contact them on? Been trying for months and no one answers. Worried about my policy being cancelled.

Terrible service my car was stolen n they was no help at all so now iv been landed with a 30k bill

Canceled my insurance with no corrospondance.. lost my deposit now robbing bas##ds

Really bad service, after the company not taking payments and after me constantly email and going on chat to sort it out i still get a default notice for a payment that I was told I d paid and my account was up to date!! Complete headache and no kind of compromise for payments even though it was there fault!! So I ve literally had to find all the money because I can t be with out car insurance as I m a health care worker, can t speak to anybody is all done over chat by various different ppl who I have to then go all over it again and again

I m seriously shocked how bad are they I had to wait 2 hours for them to pick up i can travel to different country within 2 hours and at the end when they pick up they hang up on me

UPDATE**** THIS COMPANY HAVE CONTINUED TO TAKE MONEY FROM MY ACCOUNT AND REFUSE TO REFUND IT! MY ACCOUNT WITH THEM IS UP TO DATE AND THEY ARE STILL DEMANDING MORE MONEY!!! PROMISES OF CALLS BACK, WHICH DONT HOLD YOUR BREATH FOR DO NOT More

I haven't even had a direct debit schedule, I told Acorn my payments need to be around the 29th of the month and low and behold they tried to take it on the 24th. I've had no correspondence of either Acorn or Granite about the payment nevermind a late fee. I did web chat Acorn about changing the date and they said you need to speak yo Granite direct. Well yeah good luck in that one, numerous emails sent and not a reply back. I just don't know where I stand at the minute . It's a joke

OMG!!! THEY CANCELLED MY CAR INSURANCE DUE TO UNSUCCESSFUL DD. DUE TO COVID-19 PANDAMIC EVERYONE IS STRUGING HOWEVER I HAVE BEEN CALLING AND EMAILING WITHOUT SUCCESS. GOING ELSE WHARE. REALLY DISAPPOINTED WITH SUCH SERVICES.

I should get my refund for canceled policy in 14 days they said, now it s 30 and still no money I have from them. Several call just to talk rude people that keep saying wrong number you have I ll email correct department, that never come back to me. Now they keep trying to charge my account for another month of insurance even that it has been canceled month ago. Luckily I deleted direct debit as probably I would chase them for ages to get my money back. Horrible service, lockdown out-brake, people has got no income and here we go Granite all the way long, ripping people of! I m doing small claim court against them and reporting to trade standards.

Probably the worst money grabbing, scum of the earth insurance provider of 2019.
Please note that they underwrite ACORN insurance. Wont use again.

Worked with me over a missed payment and waved the 25 fee plus they gave me a direct debit schedule when i took insurance out never had a problem with them

Terrible. Cant get through on the phone and no response to emails. Absolute joke

Absolutely shocking I informed them 12 days before my payment date was due I would like to reschedule my payment as I will not have the funds in my account on that specific day !! They then went and took the money tried to contact them through live chat to contact them through email and call looks like they have locked up all their customer services and just payment lines of active

Absolutely disgusting service...error on their system did not save DD details...3 weeks later they finally get back to me to take my bank details to then boost the price! i am now on attempt 6 of trying to get it sorted after the last 5 "we will call you back in 30-40 minutes" failed to happen...i am now 3 months into policy..... stay away BUY CHEAP BUY TWICE!

Cancelled my sons insurance policy because he no longer owns car ,acorn wanted almost 200 pound after phone call put only down to 45 been try to pay ,saying he cant be found ,now received email saying default on payment cancelling policy which has a already been cancelled by me and charges 25 ,no response when phoning ,I will not be paying more than I supposed to ,I've got screenshots and emails as proof

This is possibly the WORST company that i have ever dealt with in over 20 years.

There is no way that you can actually speak to someone from Granite Finance.





Absolute con artists.

AVOID AVOID AVOID

Past three times they said my direct debit had failed, yet no attempt made to take the funds from my account which resulted in a late charge fee. Really unhappy! No one responded and when I did speak with someone she was extremely rude

Yes there is a 25 late fee but they do set up a direct debit and you are aware of the date your fault dint be late paying simple only problem is hard to get in touch with them at the minute

They sent me a demand for a monthly payment, threatening to cancel my insurance policy if I didn't cough up. Yet I had officially suspended my insurance with Acorn, their insurance broker. No means of communicating with them to clarify the issue, even though I'd expect they are aware of most businesses, including my taxi business have been negatively impacted by COVID19. No customer service number available online, only number available takes you straight to payment. No excuse for not having received my notice to suspend policy. They should have contacted the broker whom I've always communicated with rather than contact me directly. I'm seething.

I found these to he ok to deal with everytime i have rang up about a query it has been dealt with quite well also changing a direct debit date was easy enough although you cant do it more than once but i have found the company reasonable and i have been with them a year

Iv been with this company for over 20 years and I m disgusted I haven t received an urgent reply in over 5 weeks and will not be renewing my insurance with this company again.quick enough taking your money and no customer service.

Shambles of a company, stay clear! Non existent customer service and do not take payments on time with the direct debit set up leaving you with late fees. Cowboy company!

They are scammers, they take your money when is their own fault with fraudulent charges and fees. They overcharged me the original car insurance quote. They web page doesn't work, they won't anwer the phone nor the email. They only collect money and overcharge and there is no way to contact them, complaint or check why they are doing what they are doing. AVOID AT ALL COST!!! CRIMINALS/

How can we contact you. We have been on the phone for 2 weeks now.

They have deducted money from my account without my concent becarful from this company I tried to call them so many times but they never reply to my queries or emails blaming the pandemic of COVID19

Charged me a late fee when i had money in my account, the only way to approach them was via the web which was no help, the only thing thay wad offered was a link to make the payment!

I dont know why insuranve companies have agreed to use these loan cowboys.

Will be relaying feedback to.insurance company and everyone should do the same.

If I could give this company a zero stars I would. Absolute appalling customer service when you finally get through to this company. My payment was late by an hour as I forgot it was due out so put the efficient funds in my account within More

poor communication with customer your are just cancel my policy

Direct debit is set up yet they fail every month to take money, but send me an email telling me I've defaulted on my insurance, once my year is up I will look else where!

Stealing money from my account and I've never ever had a insurance with these before

I have had a direct debit set up and every month its taken around 26th this month they tryed taking payment on the 7th and now its been cancelled didnt no and just been stopped by the police and the bank said the direct debt is still active. And the worst bit about it you cant even get through to anyone

The service is terrible, they don't respond to anything other than when its about you owing them arrears, which I can't help when I've REPEATEDLY asked to change my payment dates as I've changed jobs! Its been 6 WEEKS and still no response. I'm now trying to pay my insurance and the gfpaynow isn't recognising my details!!!!! I fully give up!! Worst company ever!!!!

If could give minus stars I would this place is a joke 25pound for even a day late on the payment tried to call them to explain my money didnt clear till an hour after the payment was refused and they said theres nothing can do, dont insure your car with these jokers

Very Extremely Poor customer service , its all about your money and panellise wit this guy. DON'T be like me. You literally can't talk to any one and no one. Very stupid business model which is designed to steal from you. Granite Finance THIEVES Ltd..... Zero Stars

I missed a payment due to the change of my wage date so I tried to call then several times no joy, so then I emailed them they emailed back just saying sending me a.link.to a online chat, I explained to the web chat adviser that my pay date has changed and if I can make a payment on that date. At first I thought they had agreed then they tell me I had to pay before the pay date or the policy would be cancelled lol I wasted 5mins chatting to this guy, just to be told this.

My taxi insurance with acorn has been suspended on request due the covid-19 andi have a confirmation letter from them that i can re-start when this goes away! this company send me email saying they going to cancel and they have switched off there lines!! Both companies switched off there lines!! Talk about sticking together in these hard times!! What a disgrace from both companies no humanity on them!! All drivers boycott these disrespectful companies!!!!

Cancelled my insurance. never reply to emails now im stuck wit no car to go shops or anything esp as i look after my disabled grandad this company a joke.

Like others, wish there was a 0 star option. Vile girl on the phone its your problem you didnt get the letter, not ours the fact i never recieved a finance agreement to sign, then a letter demanding money, would surly prove to anyone with half a brain cell i DIDNT GET ANY LETTERS FROM YOU. Poor excuse of a company. This company really need looking at by an authority

Absolutely disgusting service! I've been on the phone for nearly two hours and not even spoken to a actual human yet! There straight there to contact me if there is a problem with a payment yet when I try to contact them there nowhere to be seen! Disgusted and disappointed

miss payments 25 pound charge .extremly poor services .deserve 0 star

It's impossible!!!! i pay already whit this company at 28 April 2020 122.00 ponds and they send me the email and msg to pay another 147.00 ponds including the " charge " 25 ponds because they send me the link to pay The April Month !!!
I don't know whay they doing like that whit all the people's special in this period of time!! They are rubbers any time:) I make compliant with one company because it's not possible to rob me in face :))
Stay safe !!!

Granite Finance are most certainly just a bunch of professional con artists. I wish I could put negative stars.
They're extortionate, cannot speak with anyone, emails bounce back, I dont get how they're FCA regulated, they shouldn't be allowed to exist.
Acorn Insure, just as bad, as they let me to these clowns.

Very supportive team. Happy to carry on with you guys.

it hurt to have to give them 1 star been with them 5 months and the last 4 months they have been trying to take direct debit payments on weekends. So obviously the bank declines it. And then instead of informing me that this has happened More

Worst insurance company I have ever dealt with in my 17 years of dealing with insurance companies. How am I meant to pay if the system doesn t recognise my postcode and I haven t been sent a pin to make payment. can t get through on any phone lines I sent numerous emails and nobody has called me back to take payment worst company have ever dealt with in my whole life

Terrible terrible company avoid at all cost. Or it will cost you trust me

Disgust level of service or lack thereof.

Incorrect late fees charged to my account. Promises of call backs not kept and every agent is adamant they are correct although proof of payment has been sent in upon their request.

Do not deal with these scammers especially in these trying times. You will lose your money and you will be unexpectedly left uninsured

Appalling

Worse insurance experience ever. Don't have good communicate with acorn insurance. Still saying I had insurance yet cancelled it and still wanting to bill me yet, I CANCELLED IT.

no stars absolutely horrible customer service! and what is the point of being transferred to speak to them directly if your going to be placed on hold for 25mins!

Agree with other reviews ridiculous late charge was with acorn almost 3 years and they wouldnt extend time by a few days and cancelled my policy . Customer service is just rude and do not try and help anyone. Gone elsewhere for my insurance now .

during a pandemic no way to get hold off them or acorn insurance, no online service, never using them again.

Very poor been paying each month and they said we haven't and sent me a email saying they cancelled my car insurance don't now what to do now .do not go with theses

very poor sent me a default notice even when money was in the bank, then paid by card and was told the payment failed so paid again only to be told the first payment went through ? then they took the direct debit the next day so i had paid 3 times !!!!!!!! then you have to jump through hoops to get your money refunded all round a very disappointing affair

just reported them to the financial sevices commision

These people are cowboys stay away the bosses here don't drive they all ride horses to work.
They cancel people's car insurance for no reason after a couple of months with no notice either,and trying to contact them is a joke.

Rubbish company please any insurance company with Granite finance don't business within them

i agree with all above reviews, i have contacted granite i can't remember how many times it was that often via email and through the Covid-19 and not one response i even contacted way before payment was due to rearrange my payment date but More

Poor company, you can't get through on the phone. They just want to stall you so you have to pay additional charges

Every thing that's said in reviews are correct . You set up a date for your direct debit to come out and then they decide when they want to take it out and give u a 25 late charge fee doesn't make sense at all .

They won't answer the phone or respond to emails. During lockdown I've tried to call them to ask for for a few weeks. No response they just cancelled my insurance. You can call them 24/7 to make a payment tho. Waste of timr

Keep sending me cancellation letters despite the insurance had been paid. Did not respond swiftly, they also cancelled direct debit so they could get a charge on top of payment. Not sure can get out of this contract either :-/

Dreadfull company cant get hold of them atall and payment line is a joke

For all customers on Granite - what they do is set up the Direct Debit but do not set a due date, therefore ensuring the payment fails. Just get proof from your bank that no due date was set and they will refund you. Don't let them rip you off. Scammers.

STAY AWAY, RUN, FIND A DIFFERENT COMPANY!!!!

Shocking, I've been with them around 4 months now. Can never get hold of a person, have tried to charge me fees thst aren't there.

All about the money and less about customer service, will be leaving and going elsewhere here. Never had to deal with such a bad company before.

Scammers, just don't bother with them.

Absolutely shocking way they treat and inform folks fail ton respond to any phone calls or emails just want late charges and cancel your policy etc .leaving a key worker with out a vehicle at this time and not caring

The company is a big scammer a rogue company took 300 out of my account when I had no policy and no car, still haven't been paid back, its jus a big fraud cheating company they deserve -0 staring they was one I dint even want to give them one star..

Terrible service, I wish there was a zero star so i could choose 0 star for them.

I can't even call them it is possibly the worst company ever after virgin media. Please refrain from taking anything out with them you will regret it like me. I'd like to say poor customer service but there isn't any at all