I went to this hotel for a conference, and from what I experienced, it was pretty nice. The staff was friendly and helpful, and the food that was provided was tasty and filling. The view from the 36 floor was also very nice.
The service at this hotel is absolutely impeccable. From the smiling, lovely front desk to the people who open the front door on your way to explore San Francisco, this has been the most impressive hotel I ve stayed in thus far. Nothing but a pleasant experience. :)
$400 a night to hear the elevator running and to see diabetes testing strips from the last guest on the nightstand. Otherwise fine.
I m astonished and delighted with this world-class hotel that accommodated my presence professionally and appropriately. As I ve stayed on their prestige and elegant hotel, I discovered how amazing and satisfying their treatments were. It made me feel like I was at home chilling out. Their surroundings were clean, neat, and organized. I ll assure to come again soon. Till next time!
service is a bit slow, but overall the hotel is fine
Room had a beautiful view of Macy's tree lighting ceremony, the front desk attendant was supremely helpful and accommodating, and the room itself was very nice. The hotel bar was a little expensive but the food and drinks were delicious.
Room 343 is haunted. I know how it sounds...but here's what happened. I went to lay down for a 30 min nap before going out. I woke after a few min with someone talking in my ear. Kinda freaked me out, so I left the room and joined the rest of our travel party, while roommate finished showering. Once roommate joined up with the rest of the group, and we where ready to depart for the evening, we stopped back by the room to pick up our jackets etc. We returned to find some of our things had been moved around and put in drawers that neither of us had opened. At this point we where both feeling uncomfortable, and noticed that the room was very cold, even though temp was the same as the room a few doors down. We attempted to change rooms for the night but hotel was sold out. We stayed the night without further incident.
Just had a long weekend in San Francisco at the Grand Hyatt and was delighted with our room amenities, hotel location, staff and food options. The bartenders and doormen/concierges were especially helpful and fun. The view from the top floor is SPECTACULAR. Hotel location is really great for the BART and many viewpoints. Would stay here again. Hyatt Discoverist
Pretty standard, nothing special other than location.
We stayed at this hotel for three nights, and it's incredibly convenient and well maintained. The beds are quite comfortable, though I found the pillows to be too fluffy for my taste, I was able to order a foam pillow up to the room as well as a tea kettle and s curling iron and it was brought up right away at no extra charge. We stayed on the 25th floor and had a wonderful City view over Union Square. The hotel is located right by several bus lines and a few blocks away from the Bart. It was very quiet, and I was pleased with the amenities! Every member of the staff I encountered was cordial and helpful.
I had drinks with a peer at the Hyatt. The place is impressive; the lobby is inviting and excellent presented. The bar has awesome service and a great selection. Tall ceilings mean that conversations can be heard at your table with little trouble.
The Hyatt is beautiful the rooms are nice and the view is amazing.
Great location with view of the Bay and Union Square. Great amenities but no pool, sauna, jacuzzi or spa breakfast is extremely expensive but I guess it fits with the area. Rooms are nice and cozy but not amazing. Staff is professional and friendly but bellboys could be a bit friendlier.
Wonderful experience staying in this lovely hotel in the heart of Union Square. The exterior and interior art was very cool.
Service was really brilliant. The room was good, but I noticed that it was quite dusty. This is really an excellent hotel
Had a nice 3 night stay in a city view suite. Great location close to many tourist areas. Got great help from the doorman catching a taxi when we were in a hurry and helpful information from the concierge.
If you re a guy you get free service here if you re a woman at the bar forget it
Go back to the airport we can have a cheap meal and more pleasant people
Location excellent ; room petfect; staff excellent the only thing if you have a big van it dosnt fit in hotels parking just consider that
Nice staff, room clean, good gym room (with awesome view). Very well located. As the hotel is in SF, very expensive
Great location for downtown SF, nice lounge access in level 32. Friendly staff and good overall service
Great room, very clean and neat. They have Chromecast devices in the rooms too, and with free WiFi you can cast Netflix or whatever else you want to the TV. Overall great stay, good hotel!
Clean and nice room. But entire building creeks when city is windy. Walls are thin. Can hear everything outside and vice versa.
Excellent location.
Line to check-in and check-out is long.
They tried very hard to charge extra for late check-out request. And they only offered one hour for free late check-out. They would charge $50/hr for late check-out, but that was also negotiable.
A wonderful full service hotel that will look after you
Beautiful hotel with stunning views of the city. Would highly recommend this place and the location is great.
Updated Review: I would not recommend this hotel. The building creaks loudly whenever there is any wind (which in SF is all the time) and the noise from the elevator and from adjacent rooms is quite loud. The TV stopped working halfway through my stay, and things I requested from the concierge were either never provided or required repeated requests (e.g. three requests for a white noise machine which didn t do much to cover the loud creaking or elevator/neighbor noise).
Our experience was less than one star!
The rooms are noisy and you can hear every word in the room next to you and in the halls. Besides the lack of sleep we also were the lucky recipients of a lamp cord that was frayed and our 18 mo old daughter suffered an electrical shock from the frayed cord before we could reach her.
The food is poor and overpriced, go to McDonald s around the corner.
The hotel is outdated, poorly maintained, avoid it if you want to sleep and keep your kids safe.
The service was one of the best I've got. We had a complication with our cc and they where very helpful to us. Special thx to Ricardo for helping us so much. The rooms are beautiful renovated and lovely designed.
Nice location, nice view, good wifi and great staff
There was a dog next door that kept barking, could not get a decent chance to rest....
In the middle of the town centre. Nice rooms. Some with a great view. Very nice staf.
The lobby was great. Very welcoming and clean and also the guest servicing was just enough for me to feel like I am important.
Enjoy 2 wonderful nights here. Great location and great service.
Friendly staff, great rooms, awesome view from gym. Bar and breakfast location were also nice but often crowded. Had to wait 5-10 minutes before you getting seated. Recommend eating outside.
We are a military family that had to move overseas during this pandemic. We chose to spend our overnight layover in SFO at the airport Grand Hyatt. I was so impressed with the staff and hotel. We arrived at almost midnight but the staff was ready and available to help us get to our room, and stored all the bags we didn t need for the night. The room was very clean. Everyone wore masks and gloves and there were sanitizing stations everywhere. Our young child is asthmatic and we take precautions very seriously and the Grand Hyatt lived up to my expectations and then some. I recommend this hotel to anyone who has to travel during this time!
First, location. Right in the heart of the city, walking distance to the Moscone Convention Center, the SF MoMA, shopping center, etc. Second, excellent quality for the price. Rooms like great, bath is awesome, quality of wood cabinets and beds is just great. Lobby is not spacious but the restaurant is huge, food variety is not that great but good enough for a quick bite if you decide not to go out for dinner. You can call your order in advance and have it delivered to your room for a small fee. Great view of the sorrounding cityscape from the balcony. Definitely an awesome place to be at.
Had a good time and it was clean and all.
The lobby is cute and we had a very nice view
The very disappointing part is that you can't access the top floor as its only available for renting for special events...
They should make it available for some period of the day for their customers.
Our room had a great view of the city. Bellmen and concierge were extremely friendly and helpful. Head to the lounge where Boa will serve you up your favorite cocktail with a friendly smile.
The concernige was simply top notch, quality service with personal touch, recomendations that took into account My needs as a guest, have stayed here before and never been disapointed.
Well maintained hotel! Very friendly staff! Best in class service!
Great hotel in a great location. Easy, clean, modern. Love staying here.
Clean rooms but little in the way of great amenities. Some equipment in rooms worn.
Not happy. Building has an annoying creek that goes all night. It''s 4am and my entire family didn't sleep.
Awful experience.
Grand. Grand Hyatt. Especially grand: The view from the higher floors.
The Rooms are very nice (I was on floor 31) and the Grand Club is quite good and offers a nice selection of food and drinks.
The experience you have when you "enter" the hotel for the first time, could be better. The "experience designer" and architect probably put efficiency and architectural requirements first. But entering doesn't give you the "Grand Feeling". For a Grand Hyatt it feels a little bit too much like "you're dispatched." Even as a Hyatt Globalist. I could not exactly define it. It's just a feeling. Smaller Hyatts like the Hyatt Regency in Mainz do a better job on giving you a "personal" feeling.
What I missed - especially considering that it's a Grand Hyatt and you simply expect this on this level: A good spa where you can get a professional massage. You have to go to a partner spa a few blocks down. This is not what I expect from a Grand Hyatt.
But again -- it's complaining on a high level. All in all it was a great stay, check-in was smooth and fast, it's beautiful hotel with perfectly designed and clean rooms, the club is great an the view as well. And the Apple Store is right next to it! So, if you want to get up at 6 am to buy the new iPhone: This is the place to spend the night before!
Fantastic experience. It was the venue for our conference. Great staff and stay.
Extraordinary place and exceptional service. Pricey but worth the occasional splurging.
very nice place, employees are very friendly, clean bathrooms,
services very good, special coffee .
Nice location, but no free WiFi for event attendees seem pretty cheap.
There for a conference. The meeting facilities are pretty good. The lobby needs a refresh.
Incredible stay, too short of a visit. Great views, lovely bar, friendly staff.
Small rooms, clean, modern look. Lobby and mezzanine areas look welcoming and very modern.
Bad experience. Very disappointed. Found bed bugs in our room. Sound isolation was also very poor. Keep hearing people banging doors after 6 in the morning.
Great service, clean rooms, nice views. Breakfast expensive (but good) though so just eat somewhere else.
Room was very clean. Staff has been friendly and helpful. There's always someone at the entrance greeting you with a smile. Side note: the elevators are crazy fast!
Club Lounge food is very ordinary. By far not a good Grand Hyatt. Rooms are decent, room service is a JOKE!! No eggs to order!
Stayed one night for an event in the city. We had blocked 5 rooms all on the same floor with a discounted Hyatt member price of $195/night. Rooms accommodated our family if 4 with 2 queen beds and an average size bathroom. Although the rooms are somewhat small, the modern comfortable beds and other hotel amenities made up for it. Great location off of Union Square puts you in the heart of shopping and restaurants. We had our makeup done at Sephora, which was located just a couple of blocks away. Would definitely stay here again!
Do you want to relax and find a calm place to stay for you visit in San Francisco? You bet this is a fixable place even to go shopping together.
Nice lounge with publicly available wifi and outlets, but not bathrooms
The view was awesome and service has been prompt and friendly. Small fridge in our double bed room, and a nice size bathroom.
Old rooms and unsafe area. Convenient for shopping.
Excellent location. Walking distance to many tourist attraction in downtown. Hotel concierge even offers walking distance self-guide tour list. Very useful!!!
The service has been amazing since the moment we checked in the hotel. We received welcome gift few minutes after we got to our room. Great room on 26th Floor!
Room is clean and modern. Housekeeping is so friendly and attentive. All the service are absolutely "A+"!!!
Fitness Center on 35th floor is breathtaking. The floor to ceiling windows totally showcase downtown San Francisco.
Very beautiful and elegant hotel. The staff was courteous and informative of the surrounding area. Would stay.
Great hotel. Location is excellent. No on Union itself but just a short hop away which is better. Food is a bit snacky but the hotel is close to real meal alternatives. ( Try the restaurant opposite the China Town gate). The staff are very helpfull, the rooms are modern and we'll appointed and the public areas comfortable and welcoming. I eoul give it 5* with a better eatery option. 4.5* now. Will use next trip to SF early next year.
Such a great hotel. The location is perfect for shopping and visiting San Francisco.
Good location close to food, bars, and Chinatown. Not walkable to every tourist spot in the city, but a lot of that is due to the steep hills (which make things beautiful, but tiring to walk). Service was great, they will bring you anything you need or may have forgotten and everyone I met was very welcoming. Rooms have great views with floor to ceiling windows (better views from higher floors obviously), very clean and comfortable.
So things started off bad, but got much better...the doorman was holding the door and right as we started walking through he walked away and the door slammed right on us. We waited at the front by the computers to check in for about 3 min while a few employees kept on with their conversation. We were finally greeted and given room 911, right next to the storage closet. We walked in and it stunk so bad we had to ask for a different room. We were promptly brought a new keep for room 15 something. That made up for a lot and overall I was happy. First impressions are important at hotels though and they, quite frankly, dropped the ball.
A nice hotel in a great location. Rooms are in good condition, although they are a bit dated, especially the bathrooms. The lounge is well done and provides excellent views. Staff is friendly. An overall good choice in the city.
Really nice view and everybody very kind and good customer service
Stayed here for a weekend getaway for an anniversary. GF booked through a travel site and put in that is was our anniversary. They ok'd an early checkin with complimentary upgrade to a nicer room for free to boot! Threw in 2 free drinks at the hotel restaurant/bar and I'd say it was a great experience too. Rum and coke and it was heavy on the rum, still good as the well rum was Bacardi Silver.
The room was terrific too! Spacious, great mirror with excellent lighting for my GF to get her make up perfect. Bathroom had great water pressure and endless hot water. Had 2 great nights of sleep, bed was actually comfortable for a hotel bed. Wifi was fast, and they include a Chromecast in the room so you can just play whatever you want off your phone!
I would definitely stay here again!
I attended a conference at this hotel and it was very well hosted and the food was great.
Used up travel points to stay in a lux suite on the club floor. Great view, really well done room. Club had terrific food for breakfast and you could eat their evening "snack" for dinner if you wanted.
Valet is a pain as we pulled up to the front of the hotel, but curbside service was friendly enough to make it bearable. Helpful front desk employees and nice doormen. Location cannot be beat!
Overall good. Elevators make spooky sounds at night when sleeping and beer list at the bar definitely needs work. Should feature at least a few interesting local beers.
Great hotel, very central with good sized rooms and huge bathroom. Staff friendly with free wi-fi in rooms and loby. Would recommend.
Good central location, within walking distance to farmer's market. Room is very clean and cosy and there's also free WiFi.
Returning for the second year. Great hotel, friendly and professional staff. Nice, clean and well maintained rooms. Great location. Make sure to ask for a room away from the construction work on union square.
The hotel was well maintained, and the service was impeccable. Beverages, food and drinks were served during the event and the food was delicious. The hotel staff were courteous at all times. Kudos for the work done..
Great hotel in the heart of downtown SF and Union Square area. Great access to all of the shopping and sight seeing that San Francisco is famous for.
Recently updated and looking quite nice! I really like the new color scheme and the look of the lobby area. Staff is quite helpful and ready to take care of every need. Rooms are a bit better than average. Nice place to spend your night.
Bar and restaurant are very nice. Bartenders make easily the best Moscow Mule I've had to date and I am a connoisseur!
Our room is nice with an excellent view but quite small
Great staff at the bar and drinks are poured perfectly. Good place to hang out even though the bar closes early. Can't beat the views on the 36th floor. Event space is a bit convoluted but works.
The one up bar was quite good - professionally made cocktails. The food at the club was quite good as well.
Good place to stay. Surrounded by market area so safer to walk around outside even late at night.
The sound proof level of the room can be much better.
Room was great. Super clean, and all fresh/new decor. Stay in Hyatts often this was definitely one of the best. Location is also excellent.
The staff was very welcoming and helpful , the hotel did a good job accommodating us during the covid restrictions
Great hotel and staff! Club King is outstanding room. Club lounge serves great breakfast. Location is awesome!
Love the veiws and the staff are very accommodating even if I don't have a room there at the time. They let me use the lobby and power to type and charge for sometimes a few hours on less busy days with no conference in the hotel and at least a half hour when they are busy as hell but they don't get rude at all.
Can not beat the location in SF. Steps from Union square shopping, around the corner from China town, even has self parking! Staff was extremely helpful including valets, grand club staff, and front desk! Thank you!!
I love staying at this hotel because it is very near to Union Square and the Fisherman's Wharf.
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