Grand Hotel Plaza Review

Very prestigious hotel located in the middle of the central Via del Corso in Rome

Very poor experience at check in, poor room service, really sad breakfast. The hotel itself looks like a gem, just a very poorly managed one.

The location is very good.
Service is not bad, not good.
They don't do anything remarkable for you, but they don't do anything
rude.

Great place in the center of Rome even if in some ways a bit expensive

One of the most beautiful places I ever seen. People who dont appreciate this hotel are ignorant and tasteless

Great service, helpful stuff and amazing rooms. It has a nice central location and isis easy to get to and from. However, the internet was a bit dodgy here and there

The best hotel in Rome ever!
I stayed here with my friend twice, both times we had a wonderful room with terrace, still I can't forget this view..It was just WOW! We'll definitely come back! Thanks a lot!

All the best, Inna&Evgeniia

I forgot this one ,,, The AC in what they call executive suite sounds like 8 cylinder truck engine with 4 broken cylinders . Don't forget your sleeping tablets before checking in .

Magnificent architecture and bright airy rooms. Staff were helpful and friendly. Location was spot on.

Located in Central Roma, Fabulous Hotel, The service is excellent and morning breakfast is very well attended, as you have a great variety of foods for everyone's taste. Book this Hotel if you wish to be in the middle of the best shopping in all of Italy and just a short walk to the famous Piazza Venecia.

One star only for the location. This hotel needs to understand the difference between vintage furniture and the junk they have.
The staff unfriendly . One of the housekeeping opened my room without knocking and when i complained about that , the reciption didnt believe me. Room so dirty and full of spiderwebs.

SCANDALOSO, I WORKED ON 24/10/19 AND TODAY 23/01/20 I AM STILL WAITING FOR PAYMENT, THESE PEOPLE ARE JUST THE ONES WHO PUT TICKETS ONLY FOR THE YOUNG PEOPLE LIKE ME, CONTINUE TO DESCRIBE YOUR BEAUTIFUL ENVIRONMENTS TO THE FACE OF THOSE WHO WORK FOR FREE AMONG THE OTHER TREATMENT EVEN A SUCK

Excellent service. Helpful and helpful staff. Highly recommended. Strategic location, within walking distance of the most representative tourist places in Rome

excellent food and service..reasonable price and nice interior.

I never write reviews, but to save someone the hassle, I put some time into this. After paying around $700-$800 for three nights, I expected a little more. When we checked in, they offered us an upgrade to a delux room. We were very excited. I initially thought our room was nice, had a couch, spacious, and a nice bathroom. Plus, room service wasn t too bad If ordered, we didn t.

The room was convenient to walk to different locations, big plus.

Negatives,
The bed was a flat mattress on a platform. Kind of like a pull out couch. We are 26-27 year olds and don t not normally have problems sleeping on a bad mattress, but this kept you up every hour.

There is not a shower in the room. You have to take a bath every time. This bathtub was very nice, but it is very inconvenient when you want to get in and out quick.

Not a huge deal because we were out of the room most days, but the TV was a 32 inch. It was high on the wall across the room and with the room being somewhat large; it was hard to view. With Rome being so hot and crowded, it s nice to relax with the TV for a few hours, but hard to do when you only have one English Channel and it s across the room. It would be nice to have a feature to change the primary language for all the out-of-towners.

Rome was extremely hot, so coming back to an air conditioned room would have been good; however ours didn t work. I read on reviews this is a common problem. It appears they have not fixed it yet.

The hotel offers parking. It is not attached and is very difficult to navigate to. You pay $30.00 a night to drive yourself or you can valet for $65.00 a night.

The hotel was beautiful in the lobby, but I would not recommend or stay here again. It s not convenient and not worth a five star rating.

Nothing to say about the structure, but dependent on how much disrespectful. advise against

Rome is a great city, but would like something special at such a price, such as a chocolate bath.

Beautiful lobby area, very good breakfast. But I prefer Nazionale, which is not far. Breakfast is better and closer to sights and to giolitti.

Nice large room, excellent location, staff is very helpful and kind

Never settle in this motel. I travel a lot. The most creepy hotel. Cockroaches, dirt, staff hams, torn bedding, ceiling made of cut plywood, the door to the bath does not close, towels in lipstick, a terrible noise from the street through the windows with slots.

As being a 4 stars hotel at one of the main Street in Rome. I think there r lot of factors need to be improved. There are a lot of "sounds" from the bedframe the flooring also. Besides, breakfast is really not up to standard and the taste is not nice at all. Service on breakfast need to be improved also, as a cup of coffee and omellete need to wait for 20 mins.

Good hotel right in the heart of old Rome shopping area. Rooms are old but they are renovating the hotel floor by floor so u might get lucky. Price is good too compared to other 5 stars hotels

Quick tour of the hotel where John Wick stays in opus 2 .Hotel luxury in his juice with a staff explaining some anecdotes of the filming.

It wasnt meet my expectations
The receptionist was totally unhelpful

Definitely not 5 star. No irons, had to pay 70 euro for just ironing of five items. Won't give you an iron to iron yourself. Just unacceptable for a supposed 5 star. Beds too short. Bathrooms need updating. Great location...too pricey for what you get.

Antiques, in the middle of a shopping center just a walk away for shopping ... the top location. But like most htl in Italy parking / access is sometimes difficult

Decadent hotel !!!! Rooms patched up ... walls poorly painted! At maximum 3 stars and on account that the employees who are left are hardworking ...

I was at the Grand Hotel Plaza for an event. The room we stayed in is really nice, good quality lunch too.

The big plus of the hotel is the location right in the center of Rome. Everything important is within walking distance. However, the rooms are no longer 5 star standard, more three in Germany or Austria. The staff is not enough for this level, sometimes much lower. The room service is very average, in no case 5 stars. The auditorium and the breakfast area are grandiose and visually outstanding. The staircase also shows the old splendor.

An elegant, welcoming hotel in the center of Rome, 5 minutes from Piazza Di Spagna

Really central close to Spanish steps,pantheon and great service. Highly recommended

I know that is a Plaza, and it's in Rome, but it was totally a delusion!
Apart the style, baroc everywhere, but it can be nice if you like it or you have a nice approach, but unfortunately the chambers were completely old style and also it wasn't almost impossible flush the toilet properly.
Service is nice, 'of course, is a Plaza hotel, but I think the price was overestimated for the offert.
Breakfast was good, I have to admit.
If it was a normal hotel, you can tolerate some things or imperfection, but in this case I think is really terrible the impact.

Beautiful and certainly a piece of history but for the prices I expected better rooms

WONDERFUL WHEN YOU ARE THERE ... RETROCEDES TO 1860 IS SPECTACULAR

The hotel is located in the heart of the capital Rome, which is characterized by luxury and fragility of the past ..

A historic and splendid hotel, it suffers a bit from its belonging to another generation of hotels that today is no longer so appreciated, unfortunately.

I can't believe I'll write my first negative review ever for the hotel I admired.

My only experience with your hotel so far was the wedding I shot here in 2012, and I came back right now to grab a coffee at the bar and show this beautiful historical building to my girlfriend. The waiter (has no name tag) was extremely rude and literally laughed to her face when she asked for the directions to the toilet.

Not only this is unacceptable for a hotel employee, but it's also hypocritical. You my friend (if you're by any chance reading this text), are an employee of the hotel in which we came as guests. Therefore your talking down at guests and laughing at their face is pretty much a misperception of positions between the two. You are here to serve us and be polite. I expected no more or less. It's as simple as this. Before your next shift when you look at yourself in the mirror remember this.

Last time I checked at any hotel I used - guests aways come first. Luckily you were booked for our period of stay in Rome so we had to book an alternative place. I can assure you I won't be staying here or recommend you to anyone.

This happened on April 10th at 4pm approximately.

Thank you,
Marko

If you are traveling as a family of more than 3, beware that they do not allow more than 2 if you did not tell them this, they will make you pay for an extra room because the police might come and close them down. Do not order breakfast included since its 30 euro per person. Rude receptionist

Beautiful building well located but too old and uneven service.

Went in the evening in the bar, good service. Entrance halls very nice.

Dear potential customers of the Grande Hotel Plazas in Rome. If you are looking for a hotel where you can feel comfortable, where the staff is taking care of your problems and you are well treated, those are at the wrong address. So sorry to point this out but I know for sure Sources, that there were incidents there, the possible sums have been lost and the management seems to accept this but in the end no finger touches. If I am not wrong I assume here no intent but enormous negligence. I mean it can not be that in one of their hotels money is stolen and the management does not move a finger and then refuses to admit the mistake and pay off the money or deduct it from the bill. In my opinion, completely incomprehensible.

If it were a 2 star hotel, I would be happy, but pay what we paid for a shabby room, with everything old from the door, carpet, spring mattress, pillow like pieces of foam ... it seems like a scam. Really, look for another Hotel nearby because that if the location is excellent. I do not understand that it has 5 stars L

Location, service, staff, excellent. Beds, bad pillows.
5 star hotel should have the best.

A very beautiful old lady. Rooms are quaint with their old fashioned charm, however the bathroom showers need updating and corridors need decorating. Quite expensive for what you get, but that's probably down to the perfect location.

The only good thing about this hotel is the location of the rest, it is never a 5-star hotel the room was in poor condition they do not even put water to drink I asked for a room with a terrace and everything was rusty and the furniture that the least it caused was to sit Wi-Fi and I complained and they never did anything afterwards I asked that at least they change my room and they didn't give me any interest in the end the next day I left because I couldn't stand another day there! And I got one in the same area and beautiful!

Everything perfect especially strategic area close to everything

I stayed 2 nights for work.

LIGHTS
The living rooms on the ground floor are spectacular, and they succeed - alone - in making a stay in this hotel memorable.
The location is also very convenient, if you want to stay in the center of Rome.

SHADOWS
My room (but in general the hotel) exudes an aura of "unkempt", which unfortunately goes beyond the pleasure of preserving old things, at the cost of some imperfection.
And so carpets and rugs give off a bit of a bad smell, the bathroom tablet is broken and "rocking" uncomfortably, the shower loses water, the TV is old and with few channels, the pillows are uncomfortable (the bed, however, not: very good ), and so on....
The staff is friendly and willing, but the service has a lot of smudges, so for breakfast there is a lack of some cutlery at the tables, and you wait 50 minutes for a club-sandwich in the room (with an estimate of 20 minutes).
The WiFi did not take in my room, and unfortunately not even the phone ... so it remains isolated.
And other small (but numerous) stumbles, which however create a general atmosphere of decay, and a certain discomfort.

A pity, because the potential of the hotel is remarkable.

I have a booking for three rooms for one night, in two of the room the bathrooms are a miss you take a shower and the bathroom turns into a swimming pool in the third room the air condition is not working I call the front disk an personally talk to them twice" we will send some one" was the best they did, the TVs were not working in all three rooms until they sent the handy man and they have no special chanels.
For the 3 rooms I paid close to 1200 Euros.

The rooms are large though.

Beautiful historic building, so central, but in much need of some TLC.

Very old, good position. Service almost non existant

Worst hotel I have ever stayed in. Location is the best thing. Don't be fooled by the website and the pictures, looks nothing like it. Run down, old and tired. Its a weird place. We booked for 4 nights, checked out after 1, most uncomfortable beds I have ever paid for, my daughter slept on the floor, you could hear the water pipes and floorboards from above creaking throughout the night. No special gifts in the room such as free water bottles, the whole place needs a complete overhaul. We moved to the Hotel la de Ville absolutely gorgeous!!

Very luxurious. In the heart of the commercial area of Rome.

the Plaza hotel is centrally located in the heart of Rome, all sights are within walking distance. The hotel is classically furnished and in particular in the hotel rooms a renovation would not be superfluous. In terms of ambient noise, a good night's sleep is not possible here, everything is noisy. even with earplugs in, sleeping is difficult. An additional stumbling block is the poor English of the staff, at the checkout they were unable to explain everything to me, so I was surprised at home with an extra credit card charge.

Very old place, very charm... bad breakfast, nice placement

Historical hotel in prime location. Vast architectural proportions but now in need of refurbishment. Great views from the top floor terrace

Great hotel with a gloss of the 19th century. Beautiful hall with a painted ceiling, the feeling that you have moved into the past. The room was clean, we noted that we have a honeymoon, as a result a bottle of prosecco awaited in the room. Very comfortable bed and great location.

The only good thing about this hotel is the location.
On the Via del Corso, where the most popular stores are located. The amenities, terrible. They only put a single soap and a shampoo during your entire stay. The towels are not changed, they gave me the 2nd night only 1 and we were 2 people. Somewhat old hotel, typical of a hotel in the historic center. The decoration is interesting, very similar to what you find in a palace, it is not bad only that it lacks restoration.
I would only return for the proximity to the sights.

The room itself was OK... Didn't feel like a 5 star though... Hard mattress and pillows..but typical in many Rome hotels. We checked for bedbugs just in case...none. Linens were pressed and bright white...no stains. The hotel itself was a 5 star in the breakfast buffet (discounted when purchased while booking your room -- a bargain well worth it with supreme selections and variety and polished servers) lobby, staff service, beautiful stained glass windows, marbled staircase and bathroom, ornate painted ceilings/walls in dining area and elevator... Definitely luxurious from a time past and unmatched today. Terrace was gorgeous with beautiful views. No swimming pool. Very old building. Taxis readily available across the street. This is a necessity! You don't want to drive in Rome! Taxis will return you to the airport for departure for only 48 Euros through arrangements with the hotel. They can also provide one for picking you up on arrival for the same price. Otherwise, be prepared to pay twice that much. You will be so tired from going up and down steps all day and walking on cobblestones everywhere, the hard pillows and mattress are hardly noticed. Exercise and strengthen your leg muscles to prepare for this beautiful city. I liked it more than Paris. It is cleaner than Paris as well. Give this hotel a try if you have an appreciation for charm and character. It sparkles.

Great location; nice atmosphere, good service, very beautiful interior.

Maybe a 5 star hotel 50 years ago. Only good thing was that the wifi network does not require a login. No one cares here. No bathroom soap. Towels were never replaced. Service was awful. No one answered the phone at front desk. Do NOT stay here.

Poor service since dirty rooms, very weak breakfast without clean crockery. Truly bad for a 5 * hotel

We didn t stayed there but such a big hotel could allow a morher to change her baby in their toilet. Instead the guy at door looked at us like we were from Mars and never allowed us in.

Thank you for reply. I am sure a mother with his child wouldn t be a threat but I do understand your point of view. Hopefully next time he will at least ask someone as based on your location I am sure there are many people in our situation and most of foreign people will look into a place where people can speak english. Might be our fault as she tried to communicate in Italian. Really appreciate the reply and wouldn t be fair to leave the review negative while we didn t stayed there. Thank you.