Grand Hotel Europa Review

Something rocked. Clean well ..!? Staff very friendly. Terrible continuous sound (TV with music in unbearable volume) during breakfast and in the evening in the restaurant. Food was ok.

Very good, great coffee, just missing a better WiFi signal

Welcoming, clean, helpful and polite staff. A few steps from the central station.

The location is convenient for those arriving by train, even if the neighborhood is not the most beautiful. Smiling and helpful staff and can make up for various deficiencies in the structure. Room not really of last youth and above all badly isolated (room facing the street on the 1st floor), the bathroom is tiny. Although the breakfast is varied, I had to wait more than 10 minutes to sit down.

Average hotel for its category meager better cleaning of the rooms would not hurt

Four stars for the central location near the station of p ,. Zza Garibaldi. Comfortable rooms, simple furnishings although the building is old and noteworthy. Helpful, knowledgeable staff.

The breakfast and dinner were both super good. The rooms are good but a bit small.

Very good, tasteful hotel with a high level of professionalism and a very tasty breakfast offer. During a weekend stay in Naples and Pompei I could hardly have wished for a better base, as it is also located directly at the main station.
It was very pleasant, graceful!

Located in a less part of Naples just behind the station. However, it is neat and clean. Nice and helpful staff. The breakfast is a bit limited in terms of choice, if you want something extra you have to pay extra.

Great Hotel, I stayed there for one night, to say that it is impeccable is little.

We stayed here for 4 nights. This hotel is clean and the staff is helpfull and friendly. The location is very conveniant. Close to the train station, busses and the subway. We had a big room with 3 beds (1 double). I must say that we found the beds fairly hard, but maybe that is a personal preference.
Napels is not a wealthy city. There are a lot of beggars (all over the city) and African people selling stuff. The neighbourhood around the hotel has a lot of it (it is to be expected close to the station). At night this feels a bit intimidating. But except for the beggars (mostly locals) we were never bothered by anyone.

Unfortunately, the star is due to the fact that although we are continually satisfied with the hotel that we would be arriving late, we saw the reservation canceled, as there was no credit on the given card as a guarantee and not seeing us arrive after a certain time, I repeat having notified the hotel that we would be arriving late, they tried to climb the money from the first night off the card and, failing to make the transaction, canceled the booking, thinking we would never show up again (apparently, according to them, many do so ), without even contacting us by telephone. So we arrived and we found the surprise. Luckily a kind receptionist found us a room, which, even though it was a screw, allowed us not to go to sleep on the street. I recommend next time to the nice lady who canceled our booking to warn her customers first, so maybe they come back, which we certainly won't do.

Nice rooms with street view. Very close to train station and 2 metro stop to ferry.

Good structure with excellent value for money. Very friendly staff. Exceptional location.

Basic hotel, a bit shabby but neat and affordable. Breakfast is enough. Service good
Location of the actual center of a little off the beaten track, but the train / subway station nearby.

Really central with friendly staff, clean rooms and a continental breakfast with everything you could think off. It is only a short distance to the central station where you can get buses and trains which leave nationally and locally. More

It is an old hotel, with very small rooms, it is not what I saw in photos.

Great value hotel that's close to the main train station. Clean rooms and friendly staff

Old hotel but good for the price and easy access to the circumvesuviana train. The Garibaldi area around is simply disgusting.

The hotel does not respect the characteristics of the room reported in the booking booking, for example to have the canopy bed as booked, I asked the supplement, the room faces inside a building and on the reservation there was written city view ... Wi-Fi does not work well too small room staff unwelcoming acc acc disappointed

Hotel nice clean staff nice breakfast excellent ... the location is good near the metro train is everything ... But there is a downside standing near the station is full of extra gypsy prostitutes selling everything..the day ok but in the evening a dangerous Po for the evening I recommend a taxi to return to the hotel

This hotel is quite close to the Napoli Centrale train station. You can walk it down in under 5 minutes.

The normal rooms for two guests were good and well maintained. The room was clean, the bathroom was dry, the view was not great, but manageable. The suite however, was a disappointment. The bathroom was stinky and some bulbs weren't working. When we rang up the reception to help us with this, they sent up the staff after 30 minutes!

However, the cloak room service was good. We were able to leave out suitcases there for 2 nights when we were away at Sorrento. The breakfast is very limited, but quite good.

If you are looking for a Hotel in Naples do not book in this hotel.
I booked through a well-known online operator based on reviews and taking advantage of an attractive rate offer. On arrival I realized what "saving is not profit" means, we slept in a dirty room full of dust, not to mention the mold in the bathroom, disgusting !!! (the staff was so nice to shrug and continue to make their personal cell phone call.) The restaurant, open only for dinner, has a slow service and with products with a little doubt. Breakfast passable, espresso is served by the waiter, ... we are still waiting for it !!!! I leave a star because I can't put 0

Close to the station and convenient. I did not make a request, but thank you for the bathroom with a bathtub.
Luggage storage is possible after check out. It takes 4 per package after 15 o'clock.

Great place, super sweet staff. Very central location.Good rooms and good bed. Breakfast is typical Italian breakfast.

Friendly and helpful staff, clean structure although not recent. Well-kept and very spartan room. Adjacent to the station, convenient for reaching the center in a short time. Recommended

Very nice all very nice !! We really enjoyed it. Had dinner at the hotel restaurant and it was all very good. Possibility to choose a fixed price or a la carte menu. Average prices. Near bus stop and metro, in an instant you can reach every part of this beautiful city. Try the La Pignatta restaurant, the Spanish quarter: a triumph of kindness all at a very low price.

Location good, close to central station and metro lines. Acceptable rooms, good hygiene and good breakfast.

Clean hotel and nice staff, but the degradation we found outside the hotel was impressive, never seen so much filth, drunk people in the evening drug addicts. We were supposed to stay a week but on the second day we decided to leave. Too bad that a city like Naples is in such bad shape ....

A good quality price compromise, in the center of Naples. The only flaw the bed a little too hard

Shower was moldy. Bedding was uncomfortable. Area is awful. Food was not great. Would not recommend. Staff was friendly though.

Friendly and professional staff, clean rooms and hotel centrally located. I am a customer for many years and the structure is always in continuous improvement.

We stayed 7 nights in the Carlo Colonna suite, a very comfortable room for 5 people clean and furnished with style. The staff was excellent and the sympathy of the unique waiters. A rich buffet of both sweet and savory not to mention the unmistakable aroma and flavor of good Neapolitan coffee. Friendly and helpful room staff. Professionalism and courtesy at the reception. Hotel near the station and therefore convenient for all the places to visit. Absolutely recommended.

Hotel that works a lot with the police. Several tourists. Normal.

Very friendly and helpful staff, the room was perfect, it is only 5 mins walk from the Central station.

It's old. They're not friendly and it's in an unpleasant place

The hotel is well located near the central station as a stopover, with good connectivity to the Metro and buses. However, the part of town is very busy with traffic, and the surrounding area is really average.
In terms of hotel itself, we had booked for a family room - which came with a single bed, and a bunk bed. The room was road-facing, which meant there was a lot of traffic noise throughout the night. the hotel offers a restaurant and breakfast, which are good enough, nothing special. In all - a good price for an economic hotel.

Courtesy and professionalism. Excellent aesthetic impact

It would be good if everyone understood at least Spanish. And be it Janitors be more friendly and kind.

The hotel itself is great staff have great english skills and will help you with any thing (trains, taxis tours etc) However the area it's in isn't great, if you're going for beauty and sea view. Don't come, but is you want a trip away then please do go.

The hotel has exceeded our expectations in every way. The staff is very helpful and friendly. The room is larger and nicer than expected. The library, lounge, bar area, lobby are very nice looking and everything is so clean. Our room (136) was not marked as no smoking, but our very, very sensitive noses NEVER detected a whiff of smoke smell. The floors are wood or tile or marble, and the walls are concrete with lots of storage space.

The hotel stands out from the neighborhood in which its located. The neighborhood is dirty, but we never felt unsafe walking to the hotel or even strolling around the neighborhood to just enjoy the local atmosphere. The advantage is that not may tourists hang out in that neighborhood. The Neapolitan pizza made at the nearby Pelone Pizzeria is as good or BETTER than the many pizzas we samples at the city;s best locations. I think its the neighborhood that keeps such excellent pies from being reviewed on bloggers top pizza lists. The location of the hotel makes it VERY easy to arrive and leave from the station as it is literally across the street from north exit (just head to the right after leaving your train). Of course, this also gives you very convenient access to the Metro and buses (but use the North side entrance, thank me later). One last note on the area, there are at least two supermarkets within a few minutes walk and a self-service laundry.

When we return to Naples we will certainly stay at Grand Hotel Europa. Ida was great at helping us arrange our shuttle to the Reggia Outlet! The WiFi from the room is not very good (thick walls and doors), but its good near the door and certainly in the library (I worked from there many days!). I do recommend you get a SIM card which works in Europe. We had some global SIM cards from FreedomPop which we picked up before we left home and they worked VERY well.

The breakfast was good and plenty. They never cleared it away immediately once 10:00 AM came and guests were still eating. They graciously let me take breakfast to my family when they slept in.

Excellent hotel, I am so glad we stayed here. Thank you GHE for making our stay so great.

Good food. They had gluten free bread which was good for me.

Structure in good condition, very close to the central station ... excellent reception ... Ida, at the reception, is a lovable and special person.

(2018/10) One night on weekdays. A 5-minute walk from Naples Central Station, there is also a supermarket at the station, which is convenient. There are a lot of traffic at night, but because the security is not good, it is safe to walk in a group with some people if you act in the night.

Great location, 2 steps from the central station. Friendly and smiling staff. Poor cleaning of the bathrooms, rusty shower receiver: the room needs a refresh.

Very well managed, friendly staff, tidy and clean rooms, excellent breakfast, a few meters from the central station and the metro.
All right.

Clean, friendly and efficient service, good breakfast

The hotel is fine, the rooms very good (and new). Breakfast is quite complete. On the other hand, to go up to the third floor only by stairs and the area (station) that inspires little confidence

Hotel very convenient to the center even in an area not too recommendable in the evening. Very kind staff clean comfortable rooms recently renovated. Great restaurant. I go back regularly.

well maintained and kept, neat and clean structure. Excellent hospitality and professionalism both in the reception and in the catering, which is also simple but accurate and tasty. Value for money definitely very good. Recommended

Great hotel near the central station. Good location to reach the center on foot. Friendly staff. Clean rooms equipped with minimum comforts.
Come on Naples.
Floriana

Good and kind service. Rooms were clean. The neigbourhood is not attractive and dirty. The bread is way too hard (breakfast)

You are in Naples .. good location.excellent breakfast, very good room, but if you ask to leave the suitcases 2 hours 4 euros each I am Argentine !! Jejej

Very friendly and clean hotel. Excellent quality price. Located in a central area of the station. The restaurant the moth located inside the hotel is discreet.

Great location, excellent food, and very friendly staff.

A good hotel, the price is reasonable, close to the train station, stay in the Napole, you can choose from it.