Marco Miotto

Review of Grand Hotel Europa

Unfortunately, the star is due to the fact that al...

Unfortunately, the star is due to the fact that although we are continually satisfied with the hotel that we would be arriving late, we saw the reservation canceled, as there was no credit on the given card as a guarantee and not seeing us arrive after a certain time, I repeat having notified the hotel that we would be arriving late, they tried to climb the money from the first night off the card and, failing to make the transaction, canceled the booking, thinking we would never show up again (apparently, according to them, many do so ), without even contacting us by telephone. So we arrived and we found the surprise. Luckily a kind receptionist found us a room, which, even though it was a screw, allowed us not to go to sleep on the street. I recommend next time to the nice lady who canceled our booking to warn her customers first, so maybe they come back, which we certainly won't do.