GoApps Review

Outstanding experience with this building and staff! Every time we've had an issue, the friendly team of Liz, Pauline and Sarah have jumped through hoops to make the problem right immediately. They've taken time out of their day to patiently go through contracts, invoices, and systems with us repeatedly, and have never once balked at having to re-explain something to another one of our team members. Not only have they gone above and beyond to solve any problem we've had, they've always been ready with a helpful smile in the morning and are eager to help our technologically inept team figure out printers, scanners, faxes, and the room booking system. The offices are clean, tidy, and quiet, with a professional atmosphere and are a great place to bring clients and prospective investors. The prices can't be beat for such a central location in Boston, and we highly recommend the space to anyone who has asked us. And the views from the conference room are some of the most stunning in Boston. Cannot praise this location and this team highly enough!

Hi-

I recently started renting a regus space and have had an excellent experience so far. My company and the industry we are in can be very demanding and the front office support team that work Regus have been extremely helpful.

The office space is great and i would recommend to anyone.

The location of the Regus offices at 225 Franklin is unbeatable. In the heart of the Financial District, our clients are nearly all 5 minutes walk away. 10 minutes from either North or South Station, with garage parking. Having the Equinox gym in the same building means not having to go outside in the winter to get in a work out.
The offices are all flooded with natural light on the 26th floor, and have great views from any side of the building.
We use a very efficient floor plan for a couple of us in a satellite office, but rent one of the conference rooms when we need the space for client meetings. Shared kitchen has everything, from microwave to coffee, and the whole floor has fast internet wi-fi.

I been with Regus at canal st Boston for about couple years, the refund took over 6 months, with multiple requests to receptionist and Office manager Ben.
When a guest comes in, the reception doesn't bother getting the guest info.
Voicemail setup, never completed properly, was never able to forward to my cell phone. I asked the receptionist to look into it several times with no follow up from them.
Reception personal are not friendly, they have attitudes, as if they don't like working at Regus.
Very disappointed with the choice of opening a second my office at this location.

This office space has great views and friendly staff!

I have been a pleased client of Regus at this location for nearly 5 years. I like both the building and its location. I especially appreciate the staff and how helpful and friendly they are when I need something. Liz in particular goes the extra mile to help clients and is always cheerful.

MD

I would give them -5 stars if I could. Management is terrible, they do NOTHING to help!, I got tricked into signing a contract I can't get out of (I was willing to pay to downgrade from 2 years to 1, the only way is to go up but not down) contracts auto-renew without you knowing. Everything is shady and in small letters . Terrible customer service! Go to CIC or wework

The staff is always very helpful to us - beautiful location!!

Ended my contract for a virtual office in September 2015, as of March 2016 I am still awaiting return of my retainer. Every phone call and email has been returned with the same reply, and still have yet to see the money returned.

I encourage you to look up the parent company's better business bureau rating before joining. While the people at this location are good, the parent company deploys deceitful business practices, hides stipulations in fine print, offers bait and switch contracts, and is combative when clarifications are requested. They make it so that no one at the physical locations can help you outside of normal office tasks, creating a run-around for any real needs.

We were month to month before COVID. They created an "offer" of assistance because no one was able to get to the building, but through ambiguous contractual language, they locked us into a fixed term lease. When we realized what had happened we tried to revert back to our old contract style (it was still within the calendar month of the signed agreement) we were told "too late, you signed it". No one at the physical location could help us even get clarification, they bounced us around to different departments of the corporate office.

If you even glance at their BBB profile (headquartered in TX) you can see hundreds of complaints over the last few months. We are not alone in this scam..

Their CEO Mark Dixon is notorious for getting rich at the expense of others by deploying these shady business practices and hiding behind hoops to be jumped through. If you are looking at this office I HIGHLY recommend keeping your money and looking elsewhere. There is a WeWork on Portland Street, and plenty of other coworking spaces in the downtown area. Dont join one of their other office types like Spaces, its the same management style.

Top of the line office space..great bathroom..great staff.. great view of downtown Boston.