About Gexel Telecom Inc.
Gexel Telecom Inc. is a leading call center company founded in 1998 in Quebec, Canada. With the support of its five customer contact centers in Quebec and its team of 800 employees, Gexel offers multichannel call center services, automated communication solutions, and a specialized technology platform for clients across North America.
At Gexel Telecom Inc., we understand that customer service is the backbone of any successful business. That's why we offer a wide range of call center services to help our clients improve their customer experience and drive growth.
Our multichannel call center services include inbound and outbound calls, email support, live chat support, social media management, and more. We use state-of-the-art technology to ensure that our agents have access to all the information they need to provide fast and accurate responses to customers.
In addition to our call center services, we also offer automated communication solutions such as interactive voice response (IVR) systems and SMS messaging. These solutions can help businesses automate routine tasks such as appointment reminders or order confirmations while freeing up staff time for more complex tasks.
At Gexel Telecom Inc., we pride ourselves on being at the forefront of technological innovation in the call center industry. Our specialized technology platform includes tools for data analytics, workforce management, quality assurance monitoring, and more. This allows us to provide our clients with real-time insights into their operations so they can make informed decisions about how best to serve their customers.
We believe that success comes from building strong relationships with our clients based on trust and transparency. That's why we work closely with each client to understand their unique needs and develop customized solutions tailored specifically for them.
Whether you're looking for a partner to handle your entire customer service operation or just need help managing peak periods or overflow calls, Gexel Telecom Inc. has the expertise you need. Contact us today to learn more about how we can help your business grow through exceptional customer service!
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