3 years ago
I can not rave ENOUGH about the staff of this aqua...
I can not rave ENOUGH about the staff of this aquarium. The aquarium itself is world class and immaculately kept, but the volunteers and employees are what made my family s experience unforgettable.
After being told by a volunteer the whale sharks would be feeding soon, I asked him where the best place to observe them was. When he saw I had a small party of three (me, my mom and my kid sister), he took us to the employees only area of the aquarium to watch the whale sharks feed from the top of the tank. He then spent over an hour with us showing us the back end and educational sections of the aquarium. Incredibly knowledgeable, kind and professional. Throughout the rest of the day, we had exceptional experiences with the other volunteers who were all passionate, kind and eager to help.
The day we went, the aquarium was experiencing exceptionally large crowds (lines to get into the exhibits, could barely move in the main pavilion). We went to buy sodas at the concession, and the cashiers were cheery and efficient despite an endless line. I m sure they had not one second of rest during their shifts, and service was still exceptional. When we complimented them, they were genuinely grateful. Such a great experience!!