A truly unique and special experience from a world renowned jeweller. Guy and his colleagues took the greatest of care to ensure he understood our exact requirements and produced a truly bespoke option for our wedding bands. A truly exceptional service rarely found anywhere today.
A superb family run jewelers with outstanding customer service and attention to detail. My wife's engagement ring was purchased from here last year and such was the standard of service and quality of the piece that we went back this year to have our wedding bands made. Guy took time to help us make the right choice of rings and ensured we were able to have the custom engraving we wanted - we were delighted with the result. We will certainly use Hancocks again and I wouldn't hesitate to recommend them to our family and friends.
First class customer service and outstanding quality. I recommend without hesitation and in the highest terms.
Very professional and helpful staff. Beautiful jewellery.
My grandparents were customers. My father and my mother were too. Therefore, it seemed the way to go but alas we are currently residing in the Far East and the pandemic happened. However, communication was established via email; an order was placed and service has exceeded expectations by far. Hancocks proved itself once again that since 1849, they have been providing not only the best quality possible but also the best customer experience. Their level of professionalism is unsurpassed not to mention their willingness to accommodate all needs and provide solutions to all problems. Of course, it goes without saying that when it comes to craftsmanship, we are talking about artists of the highest calibre. Finally, I would like to extend my gratitude to Hancocks Director, Mr. Burton for his kindness, patience and understanding. Hancocks of London THANK YOU from my heart!
I would have shopped elsewhere had it not been for the attention to detail provided by Guy Burton. Truly, he went the distance to make sure I was completely satisfied.
My wife and I have been searching for a reputable jewellers for some time to buy an anniversary ring from. We came across so many jewellers out there, many of which were dishonest and overcharge customers for very low-end products (if you know what you're looking for and what the specification should be when buying diamonds, you can very quickly see how poor quality work and products are provided by most jewellers, such as claws not holding diamonds correctly, the use of ready-made settings from China etc). After much research we came across Hancocks, and had the pleasure of meeting Guy Burton. Guy took the time to work with us and our budget, without cutting down on quality, but ensuring we get the very best for what we were to pay. The customer service was nothing but outstanding. We were not forced into a purchase and were even advised to take our time. We learnt that what sets them apart from others is that they carefully select their stones, which in our case the stones we had were not standard cuts (machine cuts) but rather hand-made old mine cuts that increase the natural shine of the stone, due to the way it had been hand-crafted. This we never knew of before, and no other Jeweller we visited over the past few months had such stones and Jewellery that is affordable, yet of such high quality. We regret only not coming across Hancocks sooner. We strongly recommend to buy your Jewellery from this store, as you will be in the safest of hands! Thank you, Guy for all your help, and your time. You've made us both very happy!
hancocks-london.com
