After a key employee left quite suddenly, I was left without an experienced biller. Genius stepped up and did a webinar for a
very reasonable price. It didn't end there....they continued to
answer questions for weeks under my support agreement. This
company has been a joy to work with over the years. My office is
running better now than it has in many years. Thanks Genius Solutions !
We have used eThomas for Practice Management (billing and scheduling) purposes and not EHR. We've been with them for 6+ years.
This is a great software with very solid capabilities. The technical support is very responsive, helpful and knowledgeable. The sales staff is great too as they are not out to sell you things. They have great webinars, and training. They also update their software frequently so that the latest ICD codes etc. are populated in the billing system.
The cost is extremely reasonable when compared with other services that take a percentage of your revenue. We've found this to be the most cost effective software till date.
Do not use this company, worst customer service and you are the client paying for services! They are rude and condescending when you call technical support for help. Go elsewhere!
Our THOMAS software has excellent support and is easy to use.
I have been using Genius Solutions' eThomas program for over 10 years. We explored their EHR system and thought it might be a good addition to our practice: Oxford Recovery Center. However, what they promised was not at all what the system was. We told them the day after signing the contract when we discovered the discrepancies that we did not want to use their EHR. They said no problem and stated we would be credited the $1,995 we gave as a downpayment. However, they lied. After telling us for months it would be credited, they now refuse.
very very very expensive. Long wait times. Unqualified salespeople in the field and no inside sales person. One department bounces you to the next. With so much competition is was easy to pass them up. The one positive review was done by one of their employees
Very unorganized, racist company. Janice will show up in the interview unexpectedly. The employees lcame across are rude. I held the door for a employee she just rudely walked through the door no acknowledgment. Too many surprises and awkwardness in the interview.
geniussolutions.com
