Great guitar and instrument shop on Kerr Street in Oakville. They carry a good range of brands, but be sure to double check that they carry what you want. The staff are super friendly, very knowledgeable and helpful. Plus, they have onsite lessons as well with some amazing instructors. Overall worth a trip for any musician.
The Drum Lessons and others are very good and they were very helpful when i was chosing a drum kit
I bought a Martin Acoustic electric and a Yamaha THR 5 amp for it both are absolutely wonderful and incredible fast delivery. Absolutely satisfied with my purchases from Gear Music I will be ordering more from them in the future.
I played several guitars in the store without being hassled. I found the one I wanted and purchased it. It was a relaxed atmosphere! The staff answered all my questions and where happy to help.
The guys at Gear are really top notch. Most (if not all) of the staff are professional musicians themselves and not only know their stuff but are passionate about music and they took the time to explain to a complete novice like me the pros and cons of any given instrument/amplifier/etc. We have bought everything from drum kits to guitars and keyboards there for our kids and they have been taking lessons for three years and counting. I highly recommend them!
Beautiful shop, great selection of choice guitars and mellow vibe from employees. Great humidor room with a good selection of high end guitars.
Scott is very willing to work with customers, even online.
I have always had good experiences with the staff and services provided at gear music. They re a small store but in the past 10+ years that I have been coming to them they have always had an interesting selection of great products for both beginners and professionals. Their staff (especially Scott) have always been incredibly helpful and a pleasure to talk to. One of the things that keeps me coming back to the store over and over again is their guitar techs, who have always impressed me with their work. I have owned over 20 guitars in my life and have gotten setups for them all over the GTA and the guys at gear have consistently blown the competition away with the quality of their work. With this being said no one is perfect, and after 10 year I had my first disappointing experience with a difficult setup I had gotten done there. I don t believe that it is reasonable to expect perfection from anyone, but this experience left me upset because I assumed that it was just something that I would have to live with. Now this is what sets gear music apart from every other music store big and small is their commitment to their customers, immediately after hearing that I wasn t happy with my setup they reached out to me and offered to make it right. The staff here are not only the best people I have ever encountered in a music store, they are some the best people I have ever had the good fortune of conducting business with as a customer.
An excellent guitar store. They are certainly the best guitar store in Oakville and they offer the best lessons! I have bought many guitars from them. My most recent purchase a long time customer of their's helped me pick out the guitar and the sound I was looking for. I've been a customer for almost ten years and I will always return to Gear for professional lessons.
Huge selection for a small store. Stellar customer service. I was in buying a few cheap guitar picks and one of the guys still took a good amount of time to help this novice guitar player :)
Very nice and informative staff. Fair pricing for guitar tune-up and a wide selection of instruments.
I was taking up the violin and went in for strings. Despite it not being their specialty they went out of their way to get my violin playable!
Gear Music is awesome! Great service that goes above and beyond. Awesome selection. Amazing prices. You can't get any better than this. I even got a free gear pig sticker. Who doesn't like free stickers?
Gear Music is one of those shops that helps you without crowding you. The staff is pretty chill and lets you look around and take your time. The service guys are excellent and provide really helpful feedback. If one of their staff hadn't encouraged me to check out the guitar I ended up buying after I described what I was looking for I may never have known how great Hagstrom guitars are and what great value they are. After my purchase they were also able to get me some promotional apparel (which I intended to buy). Can't say enough good stuff about Gear. Nice job!
Absolutely great service. During the pandemic the store went out of their way to help me. Hats off to Scott and I believe Paul. Highly recommend.
I was completely satisfied with my experience at Gear. Exceptional service and very knowledgeable and courteous staff. They went out of their way to assist me. My son is planning to schedule guitar lessons there. They are so flexible and accommodating.
Ive been going to gears for years they are awesome and even if they dont have something in stock you can give them your number for when it is in stock. They know their stuff and have a great array of guitars, basses, acoustics, synths, drums and accessories.
Great music shop in Kerr Village. Recently fixed me up with some new gear and a nice setup. Great and fair prices, friendly service.
A good vibe and a music store that they are willing to try help you out or give a good advice .
Friendly and helpful staff with great product knowledge. Really good selection.
Just started playing again after a several year break. Needed my Stratocaster tuned up, did a great job at a reasonable price. Also had to repair my Ovation guitar after the bridge was damaged. Not the most expensive guitar, they offered me 2 choices on how to repair it. Came back sounding as good as it ever did. Repairs were well done in a timely fashion. Will definitely patronize Gear when I am looking for another guitar.
Top quality customer service, professional and courteous, answered all my questions. Purchased a new Gretsch 5410T guitar, exactly as described, set up, new strings, intonation was set and is spot on. Excellent luthier/guitar tech. Very well-packaged to protect the instrument; shipped and received within 24 hours!! Special thanks to Scott and all the staff. Very satisfied with purchase. Highly recommended music store.
I received the Quilter 101 mini head amp today. Tried it on my lunch hour. Sounds great !!
Staff are helpful and friendly, the store is clean organized, and aesthetically pleasing to browse. They have a lot of really rare cool guitars and they're prices are more than reasonable
Friendly and knowledgable staff. I came in for a bridge reset on an acoustic guitar that took over 2.5 months to complete. The job itself was well done, but there was a lack of communication that was frustrating. At first, I was told it would take about a month to complete. I had to call in four times for an update, and 2.5 months later it was finally done. When I came in to pick it up, the manager was friendly and explained and apologized for the delay. I understand and can appreciate changing timelines, my frustration was that no one reached out to communicate them to me. As a new customer at this shop, I really felt like I was in the dark and at one point even thought that maybe you damaged the guitar but didn't want to tell me (could happen). If a customer has to call in more than once or twice, you should take a few minutes out of your day to proactively make that next call and update them on the situation. Other than this, a job well done.
Our 9 year old son expressed a desire to take 'drum lessons'. The staff at GEAR(Tim) was very good at accommodating our request and explaining all the 'ins and outs' to comfort us and more importantly, our son with our request. Although, its only been 5 weeks, he is loving it and having so much fun. Thanks GEAR staff!
honestly, this is my favorite guitar shop. The staff are phenomenal, they know what they're talking about, and will help you find the right instrument for you. The selection of guitars is great, from entry level to vintage high end. If you're starting out or a pro, you must make Gear your first stop for all your music needs. Fair prices and smart friendly staff.
Ordered an amp and speaker online. They arrived at my door two days later, and with free shipping. Great customer service, I would recommend checking here first before going to a larger national retailer.
The staff here treat me as friend, and coming out from a Chinese background they didn t make me feel any uncomfortable or not welcoming. I now become a regular customer here at gear, and they offer their unbiased and professional opinions all the time, THIS IS THE BEST MUSIC SHOP IN THE WORLD!!!
Nice friendly folks. Got a hard-to-find Fender American Ultra HSS strat there for my kid. He will be thrilled. Highly recommend
I really like going there for all my music related needs, they have a good selection and the staff is always knowledgeable and friendly.
Pros:
-Were able to get 2 of my guitars in for set ups/intonation adjustments last minute and had them done same day.
-The intonation is a TON better now
-The new strings recommended to me play beautifully
-Large selection of instruments and equipment
-knowledgeable staff
-Good Location, conveniently located.
Cons:
-Staff both times entering the store seemed less than delighted I walked in and initially seemed unpleasant. The first gentlemen I dealt with ended up being a little warmer as we conversed a bit. The second gentleman I dealt with, when I went pick up my guitars; had a "hurry up and pay then leave" kind of demeanor. Maybe I'm just being picky but with a boutique shop and my first time in there I was hoping for really good service.
-My guitars came back with light scratches/marks on the body. My strat being a lot older I didn't think anything of it. But my SG is a natural finish guitar and I've played it all of 3 times (it's practically brand new). The marks look like they may have been from restringing the guitar and letting the strings rub around on the body or something.. There is also a spot just below the bridge pickups where it looks like something oily was set on it. I'm a little sad about it and there's not much that can be done now, just feel like maybe the best care for my instruments wasn't exercised in the process.
I've got another 6 guitars I'd like to have routine maintenance done on. Not sure i'll bring them here now unfortunately. :(
Update: Just wanted to update my review to say that once again I am impressed with the service received. Scott was amazing, super communicative and before I knew it I had my new Gibson delivered to my door step, same day. These guys truly go above and beyond even in the craziest of times. Thank you again!
Previous review:
Super friendly, just needed a loaded pickguard dropped into my strat. Not only was it done quickly and without issue, my guitar came back looking and playing better then when I dropped it off. Amazing service. Thanks guys!
I've always had a great experience buying from GEAR
Gear Music has an excellent community of employees with welcoming attitudes toward employees. The store itself is based on trust inviting the customer to pick up and play just about any instrument in the store to test out. (with exception to any instruments that require premission, ie. Custom shops) It's been the guitar store I primarily go to for my gear, Instruments, and any music related questions/seccond opinions.
You come for the guitars, you stay for Scott.
Great store, great staff. Everyone is helpful and they carry a wide selection for both pros and those just learning alike. You get excellent personal service at this store, which is more than I can say for any of the large stores selling instruments these days.
Amazing customer service. Very professional. I highly recommend gear music. Thanks again Scott!
Thanks guys for guitar setup guys.
Worked out great!
Great staff, pretty good selection for most instruments.
Great little shop, always helpful, always friendly. They did a killer pickup change in my axe, and I've purchased gear and accessories from them, always a great experience!
Thank you Scott at Gear Music! Scott responded to my email in a courtious and timely fashion. Went above and beyond to find the product I was interested in and also informed me of an alternate. I contacted two big music box stores in my area and also a boutique music store - all three were not willing nor interested in placing the order. Scott did look into it and ultimately was able to place the order. Thanks Gear Music. Thank you Scott.
I ordered an item on sale from their online store. It was delivered from Oakville to Montreal right away with very cheap shipping fee. Highly recommended.
I went to gear to get a new saddle to improve action on my Larivee. Instead they pointed out it required a truss rod adjustment and corrected issue while I waited at no charge. I will definitely be back.
Amazing service and also amazing guitars and prices
Awesome customer service and friendly staff! 5 stars to Gear Music and a special thanks to Scott at the store. He made my purchase from Australia so much easier and his personalized service delivery in Canada was fabulous.
Gear music has my highest recommendation!
I've been buying musical equipment for fifty years and my best experience has been with Gear Music. The staff treat you like a fellow musician rather than just another customer. Andrew went beyond expectation to deliver my Quilter amplifier. I am a finger-style guitarist and this amp is exactly what I needed. It is a light, versatile beautiful sounding amp. A quality product which Gear Music sells at a fair price. On a subsequent order, I had a similar experience. They follow through on what they say they will do. How refreshing!
gearmusic.com
