Andrea Bankova

Review of Gear Music

Friendly and knowledgable staff. I came in for a b...

Friendly and knowledgable staff. I came in for a bridge reset on an acoustic guitar that took over 2.5 months to complete. The job itself was well done, but there was a lack of communication that was frustrating. At first, I was told it would take about a month to complete. I had to call in four times for an update, and 2.5 months later it was finally done. When I came in to pick it up, the manager was friendly and explained and apologized for the delay. I understand and can appreciate changing timelines, my frustration was that no one reached out to communicate them to me. As a new customer at this shop, I really felt like I was in the dark and at one point even thought that maybe you damaged the guitar but didn't want to tell me (could happen). If a customer has to call in more than once or twice, you should take a few minutes out of your day to proactively make that next call and update them on the situation. Other than this, a job well done.