Gateway Ford Reviews

On time, efficient and courteous. Quality dealership.

Super pleased with my experience with Caleb Evans at Gateway Ford!

I recently went online and searched for a new Jeep and found one at this dealership. I contacted the dealership and they were quick to reply and very helpful in extending their hours of operation because I did not live close and have to travel into the location.

Upon arrival the jeep was clean and parked ready and waiting for me to test drive. Jackson was my sells rep and was extremely helpful. He did not make me feel bad for being at the dealership so late and his whole priority was to make me and my family feel comfortable which he totally succeeded.

I have bought many vehicles but I would have to say that this was the most seamless and timely by I have ever had.

Jackson knew I didn t want to have to wheel and feel and that I was not there for negotiations so he quickly went to his sales manager and found me the exact price I was looking for and I could not have been happier. I would recommend this dealership over many of the other ones that I have bought from and I would travel back to Greenville to purchase another vehicle from them. I highly recommend using Jackson as well. He listened carefully and gave me exactly what I wanted and communicated the whole process through.

VERY EASY TO DEAL WITH, I FEEL I WAS TREATED FAIRLY, WITH FRIENDLY STAFF,. VERY GOOD EXPERIENCE. NOT THE USUAL AGGRAVATION

We recently purchased a 2011 Lincoln Navigator from Gateway Ford. The sales persons and staff we helpful, courteous and knowledgeable. They allowed us ample time to drive and check the vehicle out for ourselves. I have dealt with Gateway Ford several times in a business and personal setting and I would reccomend them to anyone looking to purchase a vehicle or have service repairs on their exsisting vehicle. Thank you for making the experience pleasant and professional with a personal touch.

I purchased a car back in 2016 from them. When my first oil change was done, I found out the bumper was held on by zip-ties. I went back through my paperwork and could not find the carfax report. The sales man first said (as I was filling out paperwork) oh looks like it has been in an accident, oh no wrong one then he hands me the paper, I handed it to my husband as I was busy (yea I should have looked at it I know) he glanced over it and laid it on my papers I was to keep. We both however stepped out of the office briefly in the middle of the paperwork, the sales man removed the carfax from my pile of papers I was to keep. I did my own carfax report and found out that is was in an accident. I bought my car from the smaller dealership they have in Jonesbourgh.

There is a lady in the service department that deserves 10 Stars she is great

Horrible sales people and outrageous prices. Head on down the road to Bachman-Bernard.

Great place and with reasonable prices. Staff is friendly and helpful. The mechanics are spot on with the time and the quality of the work.

Great sales assist from Lisa, and Electrical Technician

Caleb Duckett @ Gateway in Greeneville was amazing and extremely helpful! Gateway is a wonderful place to purchase a vehicle!

Straight up no BS salesman. I respect honesty and admire the atmosphere there. Not your normal fast paced high pressure sales technique here. Very personable and helpful.

I stopped by Gateway Ford last week to look at new F-150's. Dylan Fields was my sales professional and did an incredible job. So here is the spill. I currently have a 2012 model. 5.4 Trition engine f-150 , and originally I did not want to trade at all because i did not know how i felt about the new aluminum body and i could not imagine a V6 engine in a truck. Well after talking to Dylan which by the way Gateway Ford is extremely lucky to have. He explained to be multiple reasons why the trucks are better than they ever have been. He knew every button and spec, every statistic on that on the f-150, it blew my mind. I mean if i asked a question he knew the answer. i even looked it up to see if he was full of it and he was spot on with the truth. I am sold on gateway ford and Dylan Fields is who i will deal with when I am ready to buy. He did not pressure me after i told him i was about a year out from buying. Very good dealership and some of the best sales pros i have ever met.

I just purchased my very first car a 2017 Nissan Juke last week. We drove from WV so I could find the perfect car and as soon as we arrived Caleb Evans greeted us, had the car cleaned and ready for me, he answered all my questions and even took extra time to help me set up my Bluetooth and figure out all the bells and whistles on my new Juke. He even recommended local places for us to visit before we headed back home the next day! Extremely pleased with my purchase and Caleb made things a breeze, super friendly and personable. Thank you Gateway and Caleb for the perfect car

We had no intentions of buying a vehicle when we got there. Danielle showed us cars in the lot that we maybe interested in with no pressure to buy a car. She explained every step of buying a car for the first time and gave us great tips of car buying. She even helped us with our son who was very tired and didn t want to be there anymore. Overall for buying a car for the first time, or anytime really, I would recommend Danielle to anyone looking for a car.

Purchased a new Ford F-150. Excellent service . Thanks to Blake, Caleb, Kevin and all the other individuals we came in contact with during our purchase.
All were very professional and a pleasure to deal with. This includes the service department that installed the bed cover several days after the purchase.
It's refreshing to deal with a business where you come in contact with so many individuals and you feel the left actually knows what the right is doing and vise versa. We old people use to refer to that as Job and Product knowledge. lol

Thanks to all of you
Larry and Nancy.

Caleb Evans was the salesman I dealt with; he was very professional and easy to work with. He was very laid back and knowledgeable about the inventory. The dealership is well laid out with a great selection of vehicles. While they didn't have my car on the lot, they did a great job locating and getting my car. I highly recommend this dealership if you're in the market for a new Ford, Lincoln, or Nissan.

I had an amazing experience with gateway! Jackson West helped me get into the car I wanted. He was very professional and helped calm my nerves. Thank you Thank you Thank you! I will definitely be recommending gateway to everyone and also Jackson too!

I went to numerous dealers in the Tri-Cities area and ultimately ended up at Gateway. While there my wife and I walked out to look over the F-150 s they had on the lot and loved the Blue Jeans King Ranch. Jackson West came over and introduced himself and was a great salesperson to work with throughout the process. Jackson gets 5 stars,

Gateway gets 3 stars. When we were talking about the incentives they said we would be able to use the 3 months paid and 3 months deferred, but when it came time to sign, we were told we couldn t use it. Also, when they installed the tailgate extender they put in two of the same sides, which tells me they didn t take the time or effort to make sure it actually worked. Another shout out to Jackson who went above and beyond to get it right.

Danielle helped us buy a new 2019 Escape Titanium. She was very knowledgeable about the car, the warranty, and the whole process. Excellent experience.

Matt made everything super easy for us. Special thanks to Kevin Stanton as well.

Friendly people, really want to help you buy a vehicle

Travis Bullman and Kevin Ross helped with my new car purchase. I received excellent customer service and am extremely satisfied with my purchase.

Was taken care of right away. Needed a new battery.

If your looking for a good deal on vehicle go see William Brown .....

Cy Wortham is a very nice salesman. All you have to do is tell him what you can afford and he really works with you. Thanks,great job and great people.

Caleb Evans was very helpful in finding the vehicle I asked for. Unfortunately I changed my mind since we had spoken. This didn't stop Caleb. We found another truck that matched what I needed and he drove to Erwin to check it and bring it back. It is a pleasure to drive my new truck at the beginning and end of my long truck driving day and I thank Caleb for sticking with it and finding what I needed for the price range I chose. I will be seeing Caleb in the near future to find something to replace our other car.

Purchased a truck from Gateway Ford about 6 months ago. First off I was sold the vehicle with gas indicator on empty, and I let them know in a survey about this, but received no response from dealer. Not super expensive for gas so not a huge deal. Since then I had to replace break pads, blinker light, and blue tooth is working intermittently. I get that blue tooth and blinker light wouldn't be caught in an inspection before sale, but the break pads should have been caught before putting on a lot. I had the break pads replaced 2 months ago or 4 months after purchase with less than 3k additional miles driven. The breaks started squealing much earlier than that, but I had just put down a significant down pmt with dealer, so I could not go right to a shop for inspection. I did not inform the dealer till recently because they didn't even respond to an empty gas tank, how would they respond to new break pads. Anyways, they reached out to me recently for referrals and I told them of my situation along with providing proof of my invoice of new break pads from a reputable mechanic. I have asked for reimbursement for the break pads since it was clearly sold with poor break pads, but they refuse even with proof. Buyer beware

Caleb Evans is a great salesman. Great experience at Gateway

I went to Gateway to see how much they would give me for my trade in with no intentions of buying. There I met a guy, Sawyer Brady. He was a salesman for Gateway. He was extremely easy to work with and showed enthusiasm for his job. He knew his product and his attitude was one of the best! He has a great personality! We started talking about vehicles. Before I knew it, they had given me a more than generous offer for my vehicle and a very fair deal on the truck I wanted. Sawyer worked with me all the way, along with the manager Ben. I have bought several vehicles over my lifetime, this was one of the most enjoyable times. Thank you Gateway for the experience of dealing with you and your great staff! Sawyer and Ben are great assets to the Gateway company! I love my new truck and look forward to seeing you guys in the future for maintenance!

I recently purchased a new Shelby Mustang from Gateway Ford. Lennie Lawson and his staff were great to work with. They assisted me with the order details, kept me updated on the expected arrival date and made sure I was completely satisfied at delivery. Post delivery they have been very helpful with vehicle upgrades I have requested. Gateway is an exceptional dealer and has my highest recommendation.

I had a very good experience with going to Gateway!! the customer service there is impeccable, Tyrus Rollins especially. Tyrus was very friendly and respectful, he also made sure we found what we were looking for with the best deals!

Oil change, etc for my Taurus. Quick service! Very glad I bought my car here!

We took our Altima in for a recall - We had an appointment and arrived early and Lisa met us and took our car in for the work to be done while we waited in the waiting area. Lisa checked on us while we waited and gave us great chocolate chip cookies and came and got us when the work was finished - we actually left before the appointment time - she was great! This was a very pleasant experience.

Excellent service with attention to detail.. Quick in and out. Tristan in service is the best !! I will be back....

Everything was good. I am pleased with the work and they were done on the time they said
it would be done. :-)

Our salesman was Caleb Evans and he was awesome!! He has a very "genuinely" pleasant and professional sales style, which was very much appreciated. He explained every feature and made sure I understood. We told him where we needed our payments to be and he made it happen within $10.00. So far I am loving our 2018 Nissan Rogue! Thanks Caleb!!

Everything was perfect.
Staff is top notch.
Salesman Travis Bullman was especially courteous patient and helpful with me. He's the main reason I will definitely recommend this dealership to others.

Thankyou to salesman Blake from gateway ford in Greeneville Tn. For the beautiful 2020 mustang I absolutely love and for going out of your way to help me anytime I call.

Loved our salesman. Loved our car. Drove from out of town. Then... after driving it a few days one headlight was pink one white, car wouldn't start sometimes then just die, both rear DVD didn't work. Just check EVERYTHING before you leave. Wouldn't hurt to try to test drive it a day. Once you leave it's all your problem.

I can't express how happy we are with Gateway and the Staff they truly go above and beyond for their clients.I am so thankful!

I got a used car bought from Charlotte Ragon she is a nice person and I am still driving it that's been 4 years ago.

Had excellent service from Gateway Ford Lincoln Mazda in Greenville. Staff in the Service Department is very knowledgeable and proficient . Service manager, Mike was most helpful and friendly. I would certainly recommend this dealership.

Awesome experience with Caleb Evans at Gateway Ford! Very friendly, great service!

Me and my wife had an awesome experience, thanks to Chris Fillers. He found us exactly what we were looking for, and the buying process was super fast and easy.

Checking my vehicle in for service was fast and efficient even though they were busy. The waiting area was comfortable and the wait time was explained but also shorter than I expected.

Big shout out to Tyrus Rollins... thank you for everything. Cant be any happier then I am with my purchase. I highly recommend anyone to go in and see him. Hes friendly and very patient. Thanks again Tyrus

Nissan lady was on point leading me in the right direction thanks

I have bumper to bumper coverage on my car And ever time I take my car in to have something fixed they try to charge me for it and the waiting room all the chairs are worn out And the service department is very slow this is the way to discourage you to bring your car in for free service. But when I bought the car there three years ago they promised me how good they would take care of my car And I will never buy another car there

Caleb Evans was excellent to work with. He was very helpful and answered every question we had. Made as feel like family . When we purchased our Ford F-250!. Has a customer for life. Definitely recommend him .

Travis Bullman was easy to deal without the usual drama associated with car sales persons. An overall pleasant truck buying experience. Gateway Ford and Travis will be first on my list for future vehicle purchases.

I work for a company that uses this place to service it's fleet vehicles . Everytime I go I have to return to fix some screw up they should have done the first time . They have cost our fleet manager thousands in misdiagnosed problems with a pull it all out attitude. They say they'll call you every time and most times I have to call or stop to get the status . Seems like the techs need to retrain and not rely on a freaking computer . Cause let me tell you if the computer says it's not there it's not there , no one knows how to manually look for something anymore. Had I another choice id never take our vehicles there , takes 3 weeks to do anything.

Went to get an oil change. Got in on time, got out on time, thorough inspection that was very helpful. What more can I say

Cy was extremely helpful in getting us in our new vehicle. He listened, answered all our questions, seemed to have our best interest in mind and helped us reach an agreement everybody was happy with. I would recommend him to a friend.

Long story short, there is no way that I will take a vehicle here for service. The Ford Certified Master Technicians were not able to correctly diagnose my vehicle because the check engine light was not on. The same problem remained, even after they dinged me for a new engine. After they had a week to work on it, I picked up the truck with the same problem. They are absolutely clueless about what is happening.

It was a constant struggle to get any kind of answer, with one question being asked eleven times before it was answered. The owning family became involved, which did not produce the promise (nor promises!) of a solution.

If there was a way to rate negative stars, I would give this place a negative 5.

I will not return to this dealership. In fact, this experience was so bad that I might leave Ford altogether - I have driven Ford trucks since 1993. Yes, it was that bad.

The good: Phillip (service writer, not the original service writer with whom I dealt) and Cassie (Customer Experience Manager).

The bad: there is no middle ground here.

The horrible: Service department.

Got what I wanted. That's what matters, right. Easy to work with. Thanks Matt McGaha.

Caleb was amazing at doing everything he could to make sure we got the vehicle we wanted and made sure we were very happy and pleased with everything! Thank you so much !! We Love our Ford Explorer!!

The staff at Gateway Ford was very helpful and courteous. My salesperson Jeremy Pell was extremely helpful. Told us everything we needed to know and I love my Volkswagen.

I purchased a F-150 XLT from Danielle and the process was painless and quick. Great customer service from knowledgeable people.

They are not the cheapest ones but they do try and be competitive with service

Tyler the tech was wonderful and did an amazing job fixing my car when bill gatton could not fix it. It was a bring back for bill gatton and they said that they could not find anything wrong.
Tyler at gateway found the issue in 30 mins and a recall on a part. He heard the issue i was talking about and fixed my car. I am so happy with his work.
However it was sad that i had to pay 100 for my deductible when i could have only paid 50 at bill gatton. Only if they had listened to me and actually look at my car with a little effort they would have known what to do, unless the tech was clueless.
Thank you Gateway Service Department and Thank you Tyler the tech for listening to the customer and fixing the issue.
Your awesome!!!

Danielle was great. I had to have a new car and she made the process easy. She is a wonderful asset for Gateway!

I recently purchased a vehicle from Jackson West at Gateway Ford Nissan. He took what is normally a headache, and made it simple. They do not pressure you, show you cars you can t afford, or use any of the old tricks that people associate with a car dealership. They ask what your looking for and do their best to find it. Jackson and Ben Nelson literally spent the better part of a day to get us financing (with a great rate!) and in the car we wanted. I would recommend Jackson West , and Gateway as a whole to anyone looking for a new or used car or truck. Make this your first stop, and thank me later.

Tyrus is a great employee! He s sweet, makes sure we got what we wanted and got us the best deal! Great doing business with y all! We ll definitely be back!

Called before coming told the woman what we had already found with price before driving an hour then found out they were 10k higher. So huge waste of time after working a 10 hour shift. Thanks for nothing.

The only decent people here are the sales staff. They did rectify the issue but we wont be taking our car back for servicing there.

If you're looking for a good deal on a vehicle go see William Brown.

Matt mcgaha was responsive and professional. He listened to what I wanted.

Best Ford Repair Center & Dealer In Greene County Always 100%

Would not honor a recall due to having a salvage title. Their is also a law suit against ford for bad transmission in certain ford focus

Seen 2010 honda odyssey on facebook market place for $4995. Went and test drove. Was very interested in purchasing it, gonna pay cash, but a MrTravis Bullman wasn't going to honor listed price. Instead he increased price to $8500, and said the best he could do was $6500. Very disappointed in the service and honoring a listed price.

We had a great experience buying a new Ford Escape from Chris fillers! He was a great salesman and made the process super easy! Will definitely buy here again!

Had Great experience with Matt King! Thanks for your help!!!

I got scheduled in at the last minute and, as always, had friendly and efficient service.

I spent 30 minutes roaming around the lot looking at trucks. After walking through the showroom and not finding a salesperson I left.

My wife and I recently purchased a vehicle from Caleb Duckett and were very pleased with the entire experience. Caleb was very knowledgeable, helpful, conscientious and courteous.

William Brown has Great customer service! Friendly and easy to talk with! Highly recommend him! Will definitely buy a vehicle from him in the future!

I enjoyed the dealer representative Cy working with me in what I wanted and not just selling me a car

Far and away the most pleasant car-buying experience of my life. Every person I dealt with went out of their way to make sure I got exactly what I wanted at the price I discussed. I drove 3 hrs to buy from Gateway and will do it again the next time my family needs a vehicle. Wish I could give hyphen 10 stars!

Had sunroof breakage on my 2013 ford f150 platnum and PHILLIP was great working with me and my warrenty company .Repaired with approved warrenty,thanks PHILLIP and Gateway.