I went to numerous dealers in the Tri-Cities area ...

I went to numerous dealers in the Tri-Cities area and ultimately ended up at Gateway. While there my wife and I walked out to look over the F-150 s they had on the lot and loved the Blue Jeans King Ranch. Jackson West came over and introduced himself and was a great salesperson to work with throughout the process. Jackson gets 5 stars,

Gateway gets 3 stars. When we were talking about the incentives they said we would be able to use the 3 months paid and 3 months deferred, but when it came time to sign, we were told we couldn t use it. Also, when they installed the tailgate extender they put in two of the same sides, which tells me they didn t take the time or effort to make sure it actually worked. Another shout out to Jackson who went above and beyond to get it right.