Long story short, there is no way that I will take...

Long story short, there is no way that I will take a vehicle here for service. The Ford Certified Master Technicians were not able to correctly diagnose my vehicle because the check engine light was not on. The same problem remained, even after they dinged me for a new engine. After they had a week to work on it, I picked up the truck with the same problem. They are absolutely clueless about what is happening.

It was a constant struggle to get any kind of answer, with one question being asked eleven times before it was answered. The owning family became involved, which did not produce the promise (nor promises!) of a solution.

If there was a way to rate negative stars, I would give this place a negative 5.

I will not return to this dealership. In fact, this experience was so bad that I might leave Ford altogether - I have driven Ford trucks since 1993. Yes, it was that bad.

The good: Phillip (service writer, not the original service writer with whom I dealt) and Cassie (Customer Experience Manager).

The bad: there is no middle ground here.

The horrible: Service department.