Garage Valauto Roncq Volkswagen Reviews

Services, atelier qui se fout de la poire des gens, trois fois que j’appelle et qui De qui devait rappeler et toujours rien un garage qui est trop riche pour prendre de nouveaux clients

Lamentable !! Welcome, staff, atmosphere and professionalism everything is lamentable! To flee ! I carry the car of my student son, a small Fox, diagnosis for 340 of expenses ... I have repairs done and 3 days later, same problem on the vehicle !!! I go back there and there, surprise, the failure is no longer the same and I am being asked for nearly 400 euros to repair !!!! When you call, no one is ever aware of anything, we look for your file without finding it, we tell you that we call you back and you are waiting for nothing ... In short, a disaster! If you need to, go to the castle concession, they are great but run away from this one!

Home deplorable, refusal to take charge of my vehicle for a simple rear impact with less damage despite the aggregation of my insurance and especially for a vehicle already repaired at home three years ago for the same shock! Worse, the bodyshop receptionist who allows himself to discuss with his colleague before us concerning the handling of the vehicle by applombing with applomb "we will win tail of alle if we take care" strongly discourage!

Mr. Director,
Do you one day intend to reply to my two letters (letter followed by 07/01/2019 and letter R + AR from 08/01/2019) ???
Or should I post them here to finally get your answer?
Greetings

A big thank you to Robert in particular, for his listening, his responsiveness and his professionalism! Very fast support following an urgent request because the vehicle is needed for work and no replacement vehicle. Thank you again to the Valauto Roncq team for their sympathy, their dynamism and their understanding! Professionals who genuinely care about customer satisfaction, who take the time to answer and explain to you! I recommend this Valauto :-)

I recommend this concession, very good support for the purchase of our new polo, thank you again to our adviser Harold for quick support and the super fast delivery time, and thank you to all the team of to be occupied with us with such professionalism.

Dear Internet users,
The following praise comes only from my personal and impartial opinion without any form of profit-sharing.
My opinion is therefore purely objective.
I have the pleasure to notice in this concession during my first visit on December 17, 2019 to inform me for a planned vehicle change the following remarkable elements:

- the concession itself is perfectly clean.
- the salesman in the person of Harold Willot deserves all your confidence, he has indeed what is rare nowadays an exemplary culture of customer satisfaction.
This commercial has indeed the sympathy that emerges at first contact a spirit of analysis of the needs of his client out of the ordinary.
Indeed, I note to my amazement that the group valauto besides the fact of keeping its figures by selling cars knows perfectly reconcile this primary commercial objective with the interest of its customers.

Also to conclude and on the sidelines of any comments after the delivery of my vehicle that will be coming soon, I am pleased hereby to establish a first notation of this concession but also the brand that I buy for the first time. time.

I will not miss dear Net surfers and gentlemen the leaders of the Valauto de Roncq concession to reiterate with faith and conviction my remarks objectively and without interest during the next weeks or months after taking delivery of my vehicle.

Sincerely and happy holidays to all Mr Truffaut.

A BIG THANKS to Mr. Nicolas BAVAY and to the sales manager Frank STEFAN as well as Mrs. LEMESRE for the realization of our project, the availability and the general reception make that for the 2nd time we trusted them wholeheartedly. We strongly recommend crossing the door of this concession. Professionals are waiting for you to advise you and not force you to buy. To all the staff: do not change anything because we are your best advertisement !!

Pleasant welcome, competent staff, careful work
Satisfied with this garage.

Very well received in the various positions I bought 5VW without worries and with the smile of the sellers .Thanks to them.

As always well received by both the workshop and the sales department.

Good evening,

My wife has left you today a polo volkswagen gasoline bought in March 2016 at your colleague selfexpo de villeneuve d ascq to 25 000 kms.

It has 75,000kms today and the distribution chain has to be changed when you announced to us that it would last up to 150,000 km !!

Interviews and revisions were done according to schedule. I do not hide our astonishment

Following this diagnosis, you announce to my wife a repair cost of 1000 euros which kerns seems unacceptable after such a short time. AND this diagnosis cost us 100 euros without any repair being done!

To top it off, a salesman seeing my idle wife makes an offer to take back the vehicle to 3000 euros for a vehicle that has cost 9900 euros plus a rental offer of 300 euros per month over 36 months explaining

You know my good lady today no one bought car, Ask your husband he will tell you.

J concludes therefore
1. A 25,000-kilometer volkswagen polo can snap in your fingers after 2 1/2 years
2. A customer who bought 2 Volkswagen at home does not deserve your trust to the point that you make us pay a diagnosis 100 euros
3. If our / your vehicle loose, your only commercial gesture. It is to depreciate it by 70% and to propose to rent / buy a new one.
4. You have a high regard for the girl

I ask a question: Is it worth it to be a customer at home?

Very bad reception. We disturb salespeople who take themselves for sales pro ... are not able to listen to the client what a shame for such a beautiful brand ... advice change garage if you really want this brand or change brand ...

A welcome always pleasant, a smile and a great professionalism !! very happy with the services and of course my vehicle !!

Super welcome and advice from Nico and Christophe throughout the orientation course to finally go on a used golf 7, top natural smile type and a conclusion of the file with a bottle of Champagne offered by the team. More

Very very disappointed
In case of repair they are very very very expensive
If you are not a regular customer, he offers you a loan car in case of breakdown for a fee (a rental car)
Who obviously in the long run figure
Very good car deduction
But considering the after-sales service is the narcissism of a certain Mr. Robert at Volkswagen a roncq
THE NEXT CAR WILL NOT BE A VOLSKWAGEN

I recommend 100%. Never had the slightest little problem. This is already my second car with this concession.
Professionalism is really the word. Revision made car taken at the time returned before the time indicated. I bought my car in this dealership and everything is great and easy. Thanks to the teams. It is especially pleasant for someone always in a hurry like me! ...

Frankly the best of all valetos, I almost did all Volkswagen Lille regions, from the sales secretary and especially Carlos.

We leave an arm for major repairs and we do not lend you a vehicle because you do not do your oil changes at their home. So we take your money but we leave you in the m # @ of.

I am absolutely not satisfied with their work. I brought my car back there, they repaired everything except the trunk that does not work as before.

Very good result of the failure without paying the 100 of diagnosis compared to Lambersart I would come back

Very very disappointed! I bought my used vahoxule last January 25 and I find myself more than annoy with more than 1600th of repairs. Certainly under warranty but valauto refuses to take care of the tires that are distorted! I do not think I can distort them in 2 months not even. Delivery of the vehicle without CT. Unacceptable !!!!!! The staff blame each other. No professionalism!
I do not recommend people to go down at all. !

Home really very nice price very correct garage nickel. In short THE model dealer, many other garages should take their example

It's always long for administrative and heavy processing. Compared to other garage in other brand

Really delighted with the advice we got and the purchase made through Mr. STEFAN.
Professional, efficient and very friendly, it reflects the atmosphere of the dealership and the brand in general.
See you in 3 years ;-)

Having had a car accident and not being from the region, I chose a large Volkswagen dealership so that of Valauto de Roncq and deliver my car home on 09/08/2019.

They lent me during the repair of my vehicle, a car in a dismal state and a small size (polo year 2006 all striped, dented, the handbrake does not work, no tail lights, oil lights and heating on, broken radio buttons, the buckle of one of the broken rear belts ...)

I have repeatedly pointed out that the vehicle they lent me was in a terrible state of cleanliness and safety, and that it was difficult to transport my clients a few times.

Also, I had to rush the loan vehicle to the Volkswagen dealership in Roncq, because the car signaled on the dashboard lights indicating anomalies (oil, heating ...).
I even reported that the parking brake did not work very well.

As a result, I almost had an accident in a descent.
In addition, the brake light bulbs were defective.

The latter offered to clean the vehicle on Friday 22/11/2019 or to change it on Monday 25/11/2019 at 8am. and my insurance talked to them and confirmed them the same thing.

So I went on Monday, November 25 at the Valauto de Roncq dealership.
I made the road on purpose, while I was on Reims.
Once on the spot, I was told that he had no car for me (this is well recorded in the computers of my insurance and was confirmed by the concession ...)

So it's more than half a day of work lost in my case, 400 km and the cost of fuel and toll ... A real shame to see the lack of consideration of a garage ...
Yet faithful garage customer in Normandy or the Marne, I am rather accustomed to consideration at Volkswagen where they lend me recent vehicles, where they clean my car once the repairs made (which this is not the case with this garage!)

I am amazed to see in the trunk of the car that was lent to me, at the level of the spare wheel, syringe drug addicts in evidence.
We discovered this during cleaning, this stained entrusted to my nephew and I hope that he did not get stung with these syringes.
Volkswagen Valauto Roncq will be entirely responsible for any future consequences!

Car brought back for breakdown does not start result after 2 weeks you like the car still broken down and they wonder if they will take care of it

Sales people are competent, the welcome and the after sales advice are good. Quick appointment for interviews

I give the rating of 9/10. Phone 10/10 for Isabelle who is very professional, these qualities are: the sweetness of his voice / are speech and his patience to inform you. Mr Gaetano and his sister, are all second to none without their very pro and nice areas. I recommend this Valauto. Very good continuation to you all. Good wishes for the year 2019.

After routine maintenance, of the vehicle, important noise, Valauto refuses to assume including Volkwagen France. In addition vehicle just out of warranty. The blow taken RDV in Belgium, and I am explained that Valauto m'arnaque for years, having scheduled revisions every 15000km while we are in LONG LIFE is 30000km. To flee ABSOLUTELY

Excellent concession, top presentation, large varieties of new or used models. I advise very strongly !! The salesmen are at your disposal and are very understanding of your needs. A big thank you to Nicolas (passionate seller, very kind and very professional) who accompanied us and offered us a perfect car for us!

My son needed a new car.
I have had several Volkswagen and always satisfied. We stayed in front of the exhibition models between 20 and 30 minutes no one came to us. We bought in Belgium.

Very good experience buying a vehicle. I would particularly like to thank Mr Nicolas Bavay for his expertise and for having identified our real needs for our company and the choice of vehicle. A remote order with confidence, administrative follow-up, no grain of sand, deadlines respected, quality follow-up and advice. I recommend this concession which I had been told the greatest good. See you in 3 years for our next car.

Good welcome. The work was done correctly. The vehicle was picked up and delivered on time. He also went to the wash.
Hence my note of satisfaction.

Escape this garage of incompetents, it's real scammers who practice excessive prices excessive benefits mediocre, they apply prices to the head of the customer! It is unfair and shameful !!!!!!!

Thank you to Nicolas for its hospitality during the purchase of our polo. He knew very well advise us to purchase a car suited to our needs. Very professional recommend it highly. Thank you
Amelie and Charly DERUDDER

Half an hour in the exhibition hall ... No hello ... I'm going for a ride in Belgium ...

Nice staff, smiling! The benefits are well detailed, no surprise at the end.

I am really very disappointed with the professionalism and honesty of this garage. Indeed, a smoke emanated from my engine when it was hot. According to them, the water pump was defective. It was therefore necessary to change a lot of parts for almost 900 . So I asked for explanations from the person who received me. His explanations did not hold water, lying openly, the car was examined elsewhere. What was my surprise when I was told that there was just one defective seal ...

After a meeting with the sales manager, I quickly understood that my vehicle would no longer go to this garage.

According to him, his garage has a suitcase more powerful than the others. Her machine is able to detect problems not detectable by others ... After a connection in front of me, she noticed no problem. He dared to say that at home they were doing preventive repairs. And yes, one day, the part will have to be changed so you might as well do it right away while it is still working, normal ... Basically, they had detected the problem and made an estimate but during a second check in my presence, they took an hour to find something they themselves had provoked. Obviously, when you pressurize a 2-bar water pump, it can cause leaks but hey, something had to be found. Logically, he should have gone straight to the problem and not have to search.

Of course, whatever argument you make, the answer will begin with: "yes but ..."

So I changed this seal to another garage. It's been a month now and strangely, I no longer have the problem.

This is only part of what I have seen and heard ...

I therefore strongly advise against this garage for your repairs.

Very nice team a lot of professionalism thank you for the welcome of the seller Jimmy

The staff are very friendly on the phone and the sellers do everything to find good compromises

Outstanding customer service and support. A real pleasure

Opinion centered on Das Welt Auto Roncq (but commercial Volkswagen)

YOUNG DRIVERS GO YOUR WAY

I explain myself, being a student and looking for a used car at a good price, the charming commercial tells me that I will never find a car with the km that I ask and that I have to change my car brand (10.000 and I asked less than 50.000km), despite the remark, we ask if the prices are negotiable (not below 10.000 according to him). And we leave without anything because apparently not in my budget. So I go to another center Valauto (Roubaix), where I am very well received and the cars are immediately presented to me, where the commercial is very attentive to my request. I, thanks to Valauto Roubaix, found the car that suited me and in my budget.

It's a shame to discourage young students looking for a car by being haughty and not moving from their chair and lying about price bargaining. But hey, that gives sales to other more competent people without having to "change car brand."

Many difficulties to be understood when one is not customer.

delivery times are too long.
Hopefully the deadline
of delivery be respected?

We are delighted with the welcome we received from Nicolas when I bought the Polo from my son so well advise and inform that he convinced me to buy the same day a T Cross ..... This young man is a very good professional, he takes his time and knows very well the product he presents and knows how to inform us at the slightest question ....
Thanks to him and to all the WW team ... very welcome

We rented a TIGUAN car for 15 days via Volkswagen rent to go on vacation. The advantage is the choice of car model in comparison to other rental companies. The reception was very professional. The condition of the vehicle was made before leaving with specific explanations of the vehicle. The return was quick and always professional. In short I recommend you because my choice for my next vacation is already done!

First purchase of a Volkswagen Polo car in this garage! Nicolas Bavay is a top advisor! Very good advice and listening! Great, a big thank you!

Very good service to spare parts.
Finally a place where guys know their job.
And the rest of the services too.

I leave a comment that I hope will live up to the beautiful experiences that I live with each passage as a customer at Valauto Roncq.
Once again when buying my vehicle in LOA, Sandrine and her team offered me a 5-star service! A flawless availability, a lot of listening, make sure that the purchase project can meet my needs. Of course, a golden delivery that sign the final experience: we discover under the blue cloth WV, his brand new brand new car which Sandrine took care to pamper before my arrival, explanations of the options of the car and oh, surprise, a bottle of champagne in the glove box! What customer service, what a welcome and above all, what kindness.
Thank you for everything and as I often say, Valauto Roncq, a family story!
Thanks to Sandrine and the team! Very good year 2020 to you.
Louise

I left without any information but I was hello it's much better than Lambersart or I waited 20 minutes without anyone raised his head ...

Passage in concession for purchase of a golf with the offer taken again.
After 25 minutes of wandering, no one came, the advisers preferred to be on their cell phone.
I left without information.

the staff very competent, we are received on time, nothing to say, a garage with very professional people, on the other hand the support of volkswagen at 50% on the parts, for a vehicle which has just been 4 years old and that 65,000 km is far below my expectations, I thought I had 100% support ... so 600E out of my pocket for a problem with the clutch sender and receiver. DEUTCH quality that was before, not anymore .... very disappointed .... unless there is a call from the group for parts and labor support ... otherwise goodbye, I will leave on CORREN or French ....

Sorry to put such a bad note, but impossible to have you online, the phone rings in the void all morning and when we are lucky to finally have someone the switchboard closes when it is 11:58 a.m. So you must review your commercial policy both at the physical reception and at the telephone reception. I do not wish to incriminate a particular person here but I hope that he will recognize himself. In any case after several experiences in Roncq I am not a fan of this agency which is a little too lax.

In this particular period great welcome very good personal advice very friendly and attentive. Bravo

Very professional work and done on time. I highly recommend.

Very competent and attentive staff. Very satisfied with this concession.

Arrival at 13:30 for the opening, the salesmen are quietly posing coffee in their glass desks. After 15 minutes of waiting, we will spend our money elsewhere.

Really disappointed. My car is coming out of the garage 3 weeks ago (75,000 revisions) and the lights come on on the dashboard. I wish to make an appointment for a diagnosis I am told 80 , while the car out of the garage and so a diagnosis had to be made. It should be at the garage to take my car in charge and for free! Finally the candles to change (after having worn in another garage) on a polo candles change before 70 000. Obviously no one has seen fit to inform me at Valauto. By cons when it comes to tax for tires or brake pads there is the world.
Whenever I have a problem with the car, either the price is exorbitant for the repair or there is something else. I will eventually go to Volkswagen Delbar in Mouscron (cheaper price and better service.)

Excellent accueil


Merci

Vehicle purchased without having seen it (concession website), consistent with the description of the salesperson, quality reception and delivery.
A big thank you to the Valauto Roncq team

Passage for revision. Excellent service, friendly and welcoming staff, invoice in accordance with the estimate. I recommend.

I broke down on August 30 the tow truck back home I had to wait a week for a diag and to tell me that it was my clutch and the flywheel that was due to the breakdown I was soon asked 1400euros no more car loan was available so I have recovered and taken elsewhere I am told the right gimbal to break and the clutch has nothing and it is not due to the breakdown, so I asked the question z valauto for the gimbal and he replied that he had nothing at all brief to come to the fact I got stolen 100euros for a must diag and quote I highly recommend this garage

Pleasant staff .. always satisfied with the car repair

Very nice garage.
Staff always available to provide you with information on vehicles

Nice staff, good monitoring, good reception. I recommend for the maintenance of your cars.

The impression of being transparent in this concession while I am actively looking for a rather high-end vehicle. Never seen !

I was for a braking noise problem and they at least look and look and we found something like no other. Thanks again

Nice welcome from the young seller, attentive to these customers, good follow-up of requests, very good professional for the occasions. Go there

Super concession, I highly recommend.
All super nice.

Home, efficaclte, professionals, kindness of the whole year team

Total satisfaction

Welcome to the top, smiling staff, friendly and competent.
For the first revision of my Polo, work well done, fast and in addition they even had the time to clean my VL.
In short to go with my eyes closed, I will return.
Good luck to all the team and keep up the good work !!