Garage Valauto Roncq Volkswagen Reviews

thank you Mr Nicolas for the top service! nice to have done business with you

Very average reception, seller does not listen to the customer's need, not motivated to sell a new car worth 40 K / , we insisted on having a quote that will be emailed to us next week, case to be continued !!!

Very nice welcome, Nickel Showroom, Jimmy Seller and Sales Manager very available but many people who love these magnificent vehicles, so we waited long enough, despite everything we were offered coffee !! We finalized our purchase today and we are very happy to have had correct pricing on this new Golf 7 which will be magnificent. It remains to be seen now when the vehicle will be delivered to us !!? We remain confident about their professionalism and the maximum deadline given to us. As of reception of our superb Golf we will give note and opinion ... promised !!

Very happy with the purchase of my TIGUAN vehicle.

I highly recommend VALAUTO RONCQ and ROUBAIX.

Not developed for making an appointment for the interview.
Apparently not clear between the internet and paper appointment.

I stopped by this morning for information about my used vehicle bought in February at auto-expo Avion.
I had to deal with a real pro who answered all my questions and who took the time to research to answer me.
Living in Neuville I would go back for my revisions.

Bad service
I will tell you why there is bad service. I put my car all day, I paid 300 euros for nothing and he told me we do not know what the problem is. My car had no brakes, no power steering, no security. How can they take money when they have not done anything? I took a normal mechanic who repaired it by changing an abs sensor. We talk about the efficiency and the interest of putting his car in a garage known as this one just to get hold of the wallet for free. That's why I say there is bad service. I have the bills for proof if you want

As a customer for many years, I have never been disappointed. Starting with the sale, I felt comfortable and well advised and received with good humor and professionalism, as for the work done the same thing nothing to say mechanically and bodywork. I recommend without hesitation valauto.

AS MR LEBRUN I am really very disappointed by the professionalism and honesty of this garage. used vehicle sold with blank technical control at the same time 2 months I am at the 5th meeting to which security organs (4 disks and pads) were changed which allows to cast doubt on the seriousness of this garage because despite this the problem is still present but after a few laps on various forums I see not to be the only one having had worries pares the purchase of a used vehicle at home

A TIP FUYER THIS GARAGE

Months I do everything myself because there I know that will be well done, and having his car serviced by his dealer becomes very expensive my car to 120 000 km without any worries And I have never been once cared for my car in the garage, dealers all he wants is to make the figure

Nice place, nice seller, especially Carlos, very professional.

Really perfect I came into the garage (without appointment) for a steering noise that was present for 3 months my dealer could not find results the technician passed my car from a to z and to find: a silent block a lubricated and hop more noise the technician did not stop there he also repaired a tire in which a screw was lodged and what was my surprise when I left without paying anything results they won a loyal customer and my next car will be bought from them (seat leon st cupra)

I have repeatedly tried to have the mechanical workshop by phone for a quote request for a fairly simple repair.
I never managed to get in touch with a mechanic ...
Gentlemen, it is not enough to live on your reputation to sell vehicles, but it is then necessary to ensure after-sales.
Conclusion, I went to have my car repaired by a small mechanic.
Top service and more it's cheaper ...
Please do not send me more ads for the purchase or maintenance of my vehicles, because for my next acquisition I will go to a manufacturer that cares about its customers (hyundai, Toyota etc ...).

So many customers from around the world so a bit long but I recommend the garage

I find it a shame to have to put your new car after 5 months for a gearbox problem, sunroof, door handle, time display, GPS screen that hangs. Not the fault of the concession I agree. But do you find it normal to buy a vehicle at 30000 and have a polo in a very bad state of 2011 in a loan vehicle? I find that very unfortunate. This said the sales team and especially Andy was very responsive and called me to apologize in person. Thank you to him for his professionalism. Bravo Sir, it's rare these days.

Appointment took quickly
Very welcome for 1st time in the network wv.
Fast and on time review

Very well

W

Garage with a very pro approach especially since the improvement of the welcome circuit

Very disappointed by my experience yet customer for 3 years ...
Car registered for the maintenance of 90000 km in May, the 31 to be precise. Total cost of 454 euros and nothing to report except the change of candles to predict ... Car that went very well so far. From this day, I have only problem! I realize that I have a leak in the coolant, verdict 300 euros. Fortunately 1000 euros supported by Volkswagen. Not even 1 month later I have several lights that light up ... Verdict: 560 euros (wheel bearing change / sensor / candles). 2 months after another warning light: airbag defect ... No more airbag, no more steering wheel functions. I do not dare to go back because I do not trust anymore ...
I really do not want to go back ...

Very professional service! 100% respect for barrier gestures!

Very well received by customer service! We feel listened to and respected. Well done !

But what a good service and what a welcome! Volkswagen Roubaix should take some seed!

Staff always helpful, waiting times never approaching impatience, I have nothing to complain about it.
For maintenance, only Volkswagen can maintain yours. Whenever I tried to go to small independent garages I had to go back.

Very nice team! Super welcome on this day of celebration bun, chocolate, coffee, juice, smile and good mood

Lack of seriousness, making head with the head of workshop

Very helpful staff who go out of their way to find the room you need

Very well received
Very professional
cordially
Morais Michel

Super welcome. The reception staff is very pleasant and helpful. Service rent at the top. Thanks to the commercial for the info on the vehicles. You can go there with your eyes closed

Friendly and pleasant staff. Wait times sometimes a bit long.

Diagnosis / passage to the suitcase duration: 15 minutes, price: 100
They call it a package, I call it theft ...
Run away !

Received without appointment. Very helpful. The customer spirit as we like it.

Very warm welcome, excellent advisor. Thank you Antoine for your seriousness and your dynamism. Thank you to the manager for your professionalism and for your kindness. A attentive and attentive team. I highly recommend. Thank you

A big thank you to the Valauto team, but in particular thanks to Nicolas for his professinalime, his friendly welcome. We are very satisfied with our visit but especially with our purchase!
So again THANK YOU!

Very clean garage, very friendly and competent staff ... I recommend