Gang Groove Entertainment Review

I want to express my gratitude to Manuela Santini - for her wonderful assistance in setting up my Mom's new account, so that she can now have an HD DVR in her apartment in an assisted living facility. When she moved in over 2 years ago, the facility did not have the ability to have this arranged. She is almost 100 years old and lost everything due to the flooding from Hurricane Irma in 2017. She has wanted what she had before - the ability to pause, rewind and record her favourite programs. She almost moved because she couldn't have this.
The facility now has DirecTv and it is now possible to have an HD DVR

Last week, I had tried unsuccessfully for several days to try and get this set up for her. Fortunately, Manuela was able to get this set up quickly and efficiently. The set box should be delivered today and hopefully installed shortly. My Mom is thrilled and I am too.

Many, many thanks Manuela for all your great help.

I worked with Patrick today, and he was so helpful. It is rare to get a customer service agent who is so patient and kind. 5 stars are not enough.

Please be advised that My company brought on Direct TV thru Groove Entertainment.....Jose was great to work with and the install went perfect. The Hotel Guests are very pleased and the channel line up is fantastic......

Working with Ashley is an absolute pleasure. Always helpful and professional. Above and beyond

Groove Entertainment manages the DIRECTV service for our Townhouse Association in Red River, New Mexico. Despite the fact they are in Salt Lake City and we are in New Mexico, they are highly responsive to our needs. They have consistently addressed our service issues in a quick and efficient manner and are very friendly and professional in our interactions with their staff. They arrange on-site service from the nearest contractor if we need it. Our Association highly recommends this company!

They came in and got the job done quickly.Adam brandt had this all sheduled and taken car of .Thank you

We just recently had our hotel in Keystone installed with Groove and the change was much easier than we anticipated. The installation was quick and easy and the techs were very helpful and made sure everything was perfect before they left. It s a nice change to work with a company that actually cares about you. We partnered with Francis, he was very helpful from start to finish and was very knowledgeable. We highly recommend Groove!

Craig Te'o has done a wonderful job helping our business get set up. Very professional and ready to assist. Thank You

These guys were fantastic! They installed an entire system in our retirement community in 3 days and worked very hard to make sure that everything was perfect before they left. Mark S., Brandon P., Mohammed S., and Bernie M. are fantastic. I listened to them give tutorials to our residents and they were so patient and clear with them. Everyone was very happy with their service and I enjoyed working with them too.

Groove has been quick and responsive. Francis Trudel is my account manager and I'm very pleased. I've been in the hotel business 40 years. I can tell you it is a rare experience to have a large company work with your small company like they're a small company that WANTS your business.

Five star for upgrading our new system, tech Paul was so patient and great! In my ten years as an owner, this has to be the easiest and most efficient upgrade we've dealt with!!

I needed TV service installed immediately at a property. Lisa and Bryce got me on their schedule asap and the technicians were out to the property in no time. Brandon, Terry and John were knowledgeable, efficient and very easy to work with. Altogether from the sales office to the customer support and down to the service technicians the entire experience was perfect. I highly recommend Groove for any property owner looking to install their services. Thanks!

Our hotel recently switched television providers and groove entertainment technologies came in did the installation and has provided tech support unlike any other company we have worked with. Two ladies in particular helped out to no end. Brita provided support for me for as we went around and set up nearly every one of our TV's we truly wouldn't have any sattilite with our her. On an unrelated issue I called in and spoke with Lindsey, she went above and beyond sending me pdf files of our channel guide, guides on how to program remotes. She also walked me through the entire process, these ladies were so good and so helpful that it truly reinvented in my mind what customer support should be. They set the gold standard in their profession.

While trying to resolve a problem, I managed to lose my TV access. Joey Plaskett gave me instructions over the phone to restore it. He was very clear, patient, and professional throughout, though it did require some time.

Patrick provided awesome customer service today when I needed support setting up a DVR. He was helpful, courteous and patient. Thanks for all the help!

I run a 107 room hotel in and all of our TVs went black on morning. I panicked and called Groove to help me restore service. I, fortunately, got Patrick to help me and he was wonderful!! I am the new GM to my hotel and I don't quite know where everything is, so with Patrick on my cell phone speaker we toured the hotel looking for the Cable connections. Fortunately, with a lot of great conversational banter, we found the problem, fixed it with Patrick's guidance and now, all is right with the world.
I truly appreciated Patrick's patience with me and his ability to make a stressful situation less so. I will not hesitate to recommend Groove to anyone!

We have absolutely loved the service provided by Groove Entertainment. Joey has worked with us on multiple occasions to fix and reprogram our COM. He has been quick to respond to any services we needed. They have been a pleasure to work with. Thanks Joey and Groove team!

Temple View RV

Thank you Groove Satellite for helping us with our programming for the hotels DirecTV system. The Fairfield Inn & Suites in downtown Salt Lake City will definitely call on you again.

Patrick was of great assistance and our tv issue was resolved the next day! He took the extra time to ask many detailed questions to try and isolate the problem and it paid off. About a week after my initial call, I received a follow up call to make sure that all was well- thanks Patrick for going the distance

Great company to work with. Installers were amazing and would definitely recommend them for a business looking for TV service.

Jared K is a wizard. Even though I'm tech challenged, he was able to quickly identify the source of the problem and solve it. Magic.

Our business recently installed DIRECTV and we could not be more pleased. The process was seamless due to the great customer service that was provided by our Project Manager, Lindsey Castro and Director of Sales, Rich Van Patten.

Patrick returned my call within a short time and was very helpful in getting a service technician out to fix our issues right away. He was very informative and answered all my questions clearly so that I would know what to expect in the future. I was very pleased with my experience!

Our company has been working with Groove Satellite for a few years. They have been great to work with. This last setup they did for us was very last minute. Groove had the equipment manufactured, installed and had us ready to go before our 3 week deadline. The people are friendly, easy to work with and their customer service is incredible.

Adam Brandt has been an excellent salesman to work with. He was quick to respond to every question I posed (and I asked A LOT of questions). If he didn't happen to know an answer off the top of his head (which didn't happen much), he found the answer and got back with me promptly. He patiently revised a proposal for me numerous times as we worked through our wish list and the pros and cons of each option available. He was able to accommodate everything we asked for. Thanks for all of your help Adam! I look forward to a long and pleasant experience with Groove.

I HAD to use them through our apartment complex. Extremely difficult to work with and serve no purpose. We couldn't go through DirecTV for our HD receivers and DVR, we had to buy from Groove. They charged exorbitant amounts for their receivers, and still had us under a contract! When we had to cancel we return the boxes to DirecTV. Just moved and signed up with DirecTV directly, all receivers were free. No advantages to using Groove what so ever.

Also don't plan on calling them, you'll just get a voicemail and have to wait for a call back. What a joke of a service company.

We are very Please with the service and will recommend them to other business in our area. Tracy Martin was very helpful in help though the process.

Groove knows how to please. We had a difficult time locating a DTV dealer willing to handle our remote location and Groove came through. From Taylor Cowen handling the sales, Lindsey Oakeson coordinating the install and Tanner Dunn and Jose completing it everything happened quickly and efficiently. We've worked with other DTV dealers but these guys have it figured out and provided us with the plan and flexibility we desired but had never found. Wished we'd found them years ago. Thanks for such a pleasant experience.

Peter was so much help yesterday with our remote problem. He was so happy to help me. He answered all my questions.

Erica and Bridger were awesome helping me get expanded tv service for my mom who s in an assisted living. She is SO happy to have her Padres on tv again.

Thank you Tate Calvert for your help changing my account to Groove Entertainment. You made the process so easy.

Groove takes care of their customers. Dave Atkinson is the man!

Had some technical difficulties with some of our Direct TV services in a couple of apartments that I manage. Called and spoke with Patrick over the phone to troubleshoot these issues. His customer service, patience and overall professionalism made me close my day a happy customer! I ve worked with him in the past and he s always been incredibly helpful. Groove is lucky to have him!

Montana, Paul, and Don
My name is Ric Jones and I am the engineer at Hotel 43 in Boise Idaho. I wanted let you know that all three of your installers were very easy to work work, and very knowledgeable about every aspect of their job. They were also very willing to jump from one room to another to work around occupancy issues. I would have no reservations in any way to recommend them or work with them again.
Sincerely,

Ric Jones

We had previously gotten DIRECTV installation by a distributor in Hawaii, The Cable Guy. Terrible service!! Every word that came out of his was just excuses. Towards the end of the installation, I refused to work with him and had a 3rd party helping us out. We recently did an upgrade of the system. This time we went with Groove Entertainment. There was a team of 2 that flew to Hawaii and worked long and endless hours to ensure everything was going as should be. They were very knowledgable, patient and courteous to the staff and residents. From the sales people, the technicians and the installers, thank you for your 5 star service!!!

Always a pleasant experience when calling them for tech support. Patrick Maclane was very helpful in getting one of our set boxes back online, we greatly appreciate working with Groove.

Easy to work with, fast, no hassles. Now I'm going to go brag up how many channels I have.

The customer service is remarkable, Jose and Lindsey were super nice and attentive. I am very happy about the whole process. Thank you!

Few months ago had our Resort hooked up by Groove Entertainment. Bryce and Lindsey were very helpful and easy to work with. I was really impressed with the response time that Bryce always responded to my phone calls or emails. The two gentleman that came and hooked up all of our rooms were very friendly, courteous, and professional. Enjoyed working will everyone at Groove Entertainment.

Can t say enough good tho gs about about Patrick from Groove. Great customer service and very patient with this customer. Resolved all our issues with quick response

Linds
Cherokee Inn

I ve had a pleasant experience with Groove a few years ago and that s why I came back to ask for new service. The previous gentlemen I had worked with (Jesse Akon) has moved on to a different industry. This time I had the pleasure of working with Dan Hegermen on sales and with Lisa Stolte for schedule coordination and Tim on the installation. Thank you guys and look forward to working with you guys again soon.

The techs they sent out to install our new DirecTV system were great. Very efficient and professional. They made install easy and fast for our guests and have been available to answer any questions we have had. We were also very happy with the communication provided by the associates with Groove, which was prompt and professional. They made everything easy to understand and made sure we understood what every step of the process was going to be. Overall, we couldn't be happier with our experience with Groove Satellite and would gladly recommend them to either residential or commercial clients.

From the beginning Tracy Martin was understanding, professional, caring and on the ball. You guys are super.... we had a problem with our wifi for our clients and you took care of it, now all I get is excellent reviews in our property. I will use Groove and Tracy in any another Extended Stay Hotel in the near future.

Montana and TJ were always there when we had issues. Not many techs
will give you their personal numbers but these guys did! Also let me text
them after and before hours. don"t know them personally but seem like real nice gentlemen on the phone. thanks again for all you did for our Hospital!

Patrick helped me today and did a wonderful job. Got my tv up and running very fast. Highly recommend this company.

Patrick, along with the rest of the Groove team, was incredible to work with. Patrick was able to resolve my issue and get a tech set up within minutes. Very much appreciated in the busies season for our hotel. Thank you!

Groove Satellite is the best! We have received such great service from them, and would definitely recommend them to anyone on the market.

Our rep did a great job for our installs. So fast and great service.

Our experience to date with Groove and the installation contractors at our residential care facility has been outstanding. I have already recommended not only Groove but the contracting crew to install at two other facilities we manage.

The install went great!! Jerod and his team was great, very professional and courteous. Jerod is one of the best techs I've dealt with over the many years I've been in the hotel industry. I will definitely let other businesses know about Groove Entertainment. They done a fantastic job and even cleaned up after themselves!!

Groove installed our lock system for our community and couldn't be happier. It's a great product, easy to use and expandable for the future. Definitely happy as a business that we went with them. Emmette has been my main point of contact and he has been awesome to work with. He answers any questions for me and has even come to the property to trouble shoot issues. 100% recommend these guys!

Charlie was so helpful today helping me trouble shoot a connection issue! He was extremely patient with me and game to try several different things so that we could solve the connection problem! High five!

Groove Entertainment was my life saver today! Our hotel was sold out with only 16 channels working for over 24 hours and let me tell you, that was awful not knowing what to tell your guests. I spent over 5 hours calling DirecTV to get no closer to getting this issue fixed. Within 30 minutes after receiving the phone call from Groove Entertainment our problem was solved. Joe provided the best over the phone customer service a person could ask for. I recommend this company! Keep up the great work guys!

Kudos to Adam Brandt for helping with our TV package changes. He made everything easy and he was very gracious during the initial process. Thank you for making everything for us!

Horrible customer service. Do not use them. Cable box went out after two months of use. Would not warrant it Paid for new box and promised to be here in 4 days and 10 days later no box still. Not good business.

Ryan and Groove has been amazing helping me convert hotels to a new television provider. Fair contracts and great process. The transitions have been great and the new service has worked amazingly. This wasn't an easy decision and Ryan made the decision easy for us.

I spoke with Patrick. Patrick was skilled, knowledgeable and kind. He gave me clear directions and in this one phone call helped me get the TV working again.
This was my second call. The first call was of no help at all. So I called back and got Patrick.
Patrick also had a good sense of humor and educated me about my service without making me feel "dumb". I am grateful for service personnel like Patrick!!!

We used Groove for Wi Fi in our country inn and suites. we were having some issue to connect with Wi Fi I called Groove for support Mr. Brown helped us to fix the problem and he also flow up serval time to see if every thing working which I thought was good customer service. I would like to say thanks to Dallas Brown.

An impressive company that has quickly become a major player in a very competitive commercial audio/video market.

Groove was made very simple thanks to help from Tracy Martin, our contact at Direct TV. We had been set up on the wrong account for years and Tracy was able to correct the issue. The direct contact is very helpful! I would recommend.

My name is Karen. I had the pleasure to work with Dallas and Charles today. Charles went above and beyond today with a cable problem in our Assisted Living community. He stayed on the phone until the problem was fixed. over 2 hours in time. Thank you Charles.

I want to thank Francis for a pleasant experience for our switchover. Groove Entertainment offers a great service with a reasonable price. Thank you.

I want to say thank you to Groove Entertainment Technologies and Tracy Martin for getting our TV installed and working in our laundry room at our hotel. They went above the call of duty to get this done. Thanks a million guys!!!

They made a mistake but took good care with Director Management. Thank you.

Joey Plaskett w the support and sales dept of Groove Entertainment was so very helpful and respectful to us in solving our problem w our Direct tv system today! We have had only POSITIVE experiences w Groove from the time we bought it in Jan. 2017. Thank you for being there for us, We sincerely appreciate your help. Signed: Claimjumper Townhouse Owners Assn in Red River NM Marjorie Garrison, Assn Treasurer and Townhouse Owner

great to work with! Launching Direct TV in a restaurant bar! Easy and fast communication. I was even pretty picky on where the satellite location went.

Pete and Tye were great installing our Direct TV into 70 rooms here at our Resort. Any questions i had, they had answers for, including questions asked by our guests. The mess that was Charter has been fixed with these two awesome guys and was glad they stayed with us through out the install. I couldnt be any happier with the services provided by them.

Patrick did a fabulous job working through my issues. Very Pleasant to work with.

Tanner Dunn has also been more than helpful as he has assisted us at Legacy House of Park Lane. His knowledge has been extremely beneficial to our community, He has been the ultimate professional and I would recommend him to any business.

We recently got upgraded with Francs to DirecTV's D.R.E. at our Best Western and we love the results. I highly recommended Groove it was easy from start to finish.

Montana Lyon and Brian Hurst were incredible installation technicians. We are running a facility in Upper Marlboro MD and Montana and Brian flew out for the install from Utah. Very professional and wiring was very clean. State inspectors were on site and commented on the great installation. Thank you for making us look professional Montana and Brian! James White, Advanced Recovery Systems, Operations Project Manager

Our hotel recently had the Groove team install our TV service. Once our technician, James McClintock arrived on site, he hit the ground running and in two days we were live. Appreciate the talent of their technicians!

They never set it up correctly, they can't fix anything, customer service needs the service aspect, and can never get a hold of anyone.

My name is Kay Yoo and I am the owner of the Surestay Hotel in Tehachapi Ca. I would recommend this company over and over again, especially Francis, he continuously helps me out whenever I need anything.

I needed Grove's assistance with my television system at the Holiday Inn, Brita N. was very helpful and fast to respond to my request. James W. also assisted me with the programing side of things and was very quick to respond and very helpful as well. I would highly recommend their service to any business!

New to the service so some costly mistakes on the way to getting what I wanted. Not Grooves fault...mine. Grooves own Patrick M. to the rescue. Ten minutes of keyboard dancing and Patrick had us where we needed to be awhile ago.

I want to express my gratitude to Manuela Santini - for her wonderful assistance in setting up my Mom's new account, so that she can now have an HD DVR in her apartment in an assisted living facility. When she moved in over 2 years ago, the facility did not have the ability to have this arranged. She is almost 100 years old and lost everything due to the flooding from Hurricane Irma in 2017. She has wanted what she had before - the ability to pause, rewind and record her favourite programs. She almost moved because she couldn't have this.
The facility now has DirecTv and it is now possible to have an HD DVR

Last week, I had tried unsuccessfully for several days to try and get this set up for her. Fortunately, Manuela was able to get this set up quickly and efficiently. The set box should be delivered today and hopefully installed shortly. My Mom is thrilled and I am too.

Many, many thanks Manuela for all your great help.

My partner and I recently completed the HD upgrade with Francis and so far everything is working perfect. Francis was very professional and helpful during the process. The installation was much easier than anticipated. Groove has lived up to the name, we look forward to recommending your services for DirecTV

Adam Brandt was great to work with. He was upfront about the costs and benefits without trying to push me into anything. I appreciate his honesty and willingness to work to get me the best deal. I would definitely recommend his service.

Great service. The tech helped me understand how to use the system. A+++++++++++++ Service. Couldn't ask for more. Aaron was a great guy to work with.

Installment went perfect. Worked with Frances and he was their through it all. Our hotel staff and guests are pleased with Groove company. Will let other companies know about your great services!!!

Team was thorough and responsive. We highly recommend Groove Entertainments!

After countless days and hours on the phone with DIRECTV getting nowhere, also the Internet with verifies. I finally talk to Joey Plaskett at Groove. In five minutes he had the problem solved. He also sent me info on how to solve future problems. What a great guy. Thankfully you have technicians that will answer your questions and help as best they can, not an automated run-of-the-mill system. Thank you so much. I will always have my business with you

Patrick was terrific. He took me through the entire process effortlessly and efficiently. He stayed with me until I was satisfied that all was in working order. Cheers, Patrick!

I had a special request that several people at Direct TV said couldn't be done. I called Manuela at Groove and she took care of it. Groove has been very responsive to my needs.

I am the Executive Director of a large building in Washington and we just had this awesome team -Bryce, Lisa, Tanner and Jose- come out to update all of the equipment in our building and they were fabulous in every way. Thank you again to all the team for all your hard work.

Colton was awesome, he went to each room check each and every TV, check signal & Replace eye sensor, nice finally we got excellent service from Groove Entertainment, Thanks to Mr. Colton & team

Ashley was extremely helpful and fast with all of our trouble shooting questions. Anytime time I had a question, she would reply within minutes. Helped me get everything up and running and did not have to wait hours or days like with other companies. One of the best customer service experience!

Groove was great. The hook up and installation was easy. The customer service made things easy. They helped answer my questions and explained everything.It went fine.

Irving, Don, Dylan, and Mike were our techs that came to set up our property for Directv. They were all very helpful, answered any and every question we had, and were very professional. We will definitely recommend them to others.

Groove has served us super well in our needs for a small Motel in Pinedale. Their service is always prompt and professional- we highly recommend them for your Direct TV needs.

Ryan and Groove Entertainment Technologies are great to work with and very helpful. Highly Recommended!!!

Groove has not been the best of providers for service. In some instances myself and our General manager have waited weeks if not months for a resolution to some problems and requests. Groove and all people there responsible know what I'm talking about. However I have been pleased with the customer service that has been provided by Lindsey Castro

3 of my hotel businesses (Country Park Hotel, Holiday Inn Tehachapi, and Surestay Tehachapi) were quoted excellent deals. Not one issue with these guys! Thank you to Francis and his crew, it was a great step for my businesses. Definitely recommend them.

Kay Yoo

I used Groove to install multiple TV units from Directv at my Resort located on the beautiful Green River in the city of Dutch John Utah. Steve was the lead installer and he did a superb job of installing and communicating. We are very happy with his service.

Patrick Maclane was by far the best customer service representative I've ever dealt with. I called late on Friday night to have one of my residents TV's activated because Direct TV could not figure it out. He walked me through the entire process and was very patient and thorough. It is a blessing to have someone like him representing your organization and going above and beyond. Thank you again for all your help!