W

Wini Collis

3 years ago

I want to express my gratitude to Manuela Santini...

I want to express my gratitude to Manuela Santini - for her wonderful assistance in setting up my Mom's new account, so that she can now have an HD DVR in her apartment in an assisted living facility. When she moved in over 2 years ago, the facility did not have the ability to have this arranged. She is almost 100 years old and lost everything due to the flooding from Hurricane Irma in 2017. She has wanted what she had before - the ability to pause, rewind and record her favourite programs. She almost moved because she couldn't have this.
The facility now has DirecTv and it is now possible to have an HD DVR

Last week, I had tried unsuccessfully for several days to try and get this set up for her. Fortunately, Manuela was able to get this set up quickly and efficiently. The set box should be delivered today and hopefully installed shortly. My Mom is thrilled and I am too.

Many, many thanks Manuela for all your great help.

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