Gang Groove Entertainment Review

Steve and Boyd provided excellent service to our hotels. They went above and beyond to install service to 2 different hotels in an extremely fast manner that was also professional. They were able to connect over 200 TVs between 2 properties on multiple floors in about a week. Highly recommend!

We switched our service back in August and our old equipment failed, leaving our guest without tv. Brita was really awesome, working with us to fix the issue and at the end we got new equipment. New equipment and great service ! Thank you for the great service!!

I would like to commend both Montana, Brianne and Brandon for sticking with the many issues at the Goldener Hirsch new TV installation project. They have satisfied out needs 'above and beyond' and made us ready to serve our guests in the fashion we and they expect. Couldn't have done it without you both!!

This was the smoothest transition from Spectrum to Direct TV through Groove. Very impressed. Ryan was very professional. Highly Recommend.

I worked directly Regan Stoker and Erica Hardman, they where amazing to work with, Regan went out of his way beyond the call of duty to fix a complicated issue we had at our assisted living facility and Erica was so lovely and caring about getting things done right and quickly! some of the best customer service I have ever experienced!

Groove entertainment is wonderful!! I work for an assisted living facility and when I need help with any of our equipment or have any questions they are always there to help! They are always polite, friendly and very helpful. I never have to wait long to get help, I usually get a man named William and it never takes him long to get me up and running which is wonderful ...I would recommend using Groove for your business!!!

Patrick Maclane was a great help for my Direct TV receiver issue. He was quick and courteous and was able to resolve my concern. Our Sleep Lab depends heavily on them as our clients can expect them to be working when they come in for a sleep study.

Patrick M. was simply amazing. He was super personable and easy to communicate with. From now on I refuse to speak to anyone but him. He gets the job done quickly and efficiently. Thanks for the help Patrick and Grove you better never let him go.

Thank you Mr. Platt. Your words and deed are truly great. I admire and learn a lot from you. Greatly appreciates . Highly recommend to everyone.

Over all great experience and Patrick in support did a great job helping me with my issues.

I m not one to give reviews but I wanted to give a huge shout out to Francis for making everything happen for us. We just got our DIRECTV installed and it has been a night and day difference for us. Our picture quality and programming package is much better and we couldn t be more happy. Thank you Groove!

Great experience with working with Technician Joey. He was professional and handled my issue. process was a pleasure

I have a property of 16 suites and 10 cabins that I wanted converted from cable to Direct TV. At the same time we were opening a new construction 65 room, three story hotel that we were also wanting to get Direct TV for our entertainment system. I chose Groove Entertainment Technologies after doing a fair amount of research online and many disappointing conversations with other companies. My interactions with every person who works at Groove has been a positive experience. From Ryan Toole, their lodging manager to the guys in the field. The field crew that came to us from Utah consisted of Mark, Brandon, Tanner and Paul and they really were the best! Respectful and professional in all their actions around the construction zone and the suites that were open to customers. Paul was very patient in his final walk through with our staff.

Patrick was very helpful and came up with a quick solution to a major issue we were having. Personable, friendly and professional. An asset to your team. Thank you, Patrick.

Worst customer experience I have ever had. `This company is being forced on our business by Direct TV We must sign a contract with them or lose our TV service. Who does business like this? They said there would be no changes but the first contract they sent was missing some of the channels we had be receiving. Every contract they sent had a problem and the price kept going up. When I starting checking our their service I found more issues. You can't believe a word they say. Direct TV be warned this company will lose your customers!

This company was absolutely amazing. They were so professional and did an amazing job at getting our cancer center tvs up and running. It was not an easy task but they did everything they could to make sure we were satisfied. Montana and Colton flew in from Utah to take care of us. They were fantastic. Did not leave here until we were completely satisfied. I can't say enough about this company and Montana and Colton. You will be in excellent hands with them.

Montana, Kyle and Brianna were great to work for. Great sources of energy management. Would definitely check there website.

Charlie was outstanding. He was very helpful and patient. Also a very nice chap.

Groove Entertainment has been awesome. They helped us upgrade our DirecTV equipment with ease. Francis was incredibly quick with his responses and nothing short of professional. Thank you!

We had an issue with one of our buildings not connecting and receiving a satellite connection. Irving, Ray, & Steve were able to quickly identify the issue and fix the problem for us. They made sure to double check everything and make sure it worked before leaving our property. Great customer service!!! These guys were very knowledgeable, professional, and a pleasure to work with.

Awesome experience with Groove. Great service and professionalism

Great customer service! Had issues connecting satellite in my new apartment and Jared K. walked me through the process. Was patient and polite. Satisfied 100% with Jared K's customer service! D. Marrs

Great Service, Quick installation at an historical property, Very clean, Polite, I can't say enough!

Craig Te'o and his crew saved me a bunch of money and have provided great support so far. Joey was a huge help when we had issues today, was very patient and got to the bottom of things quickly

We contracted with Groove Satellite to install our new Direct TV system in our 44 unit motel about 3 months ago. They weren't scheduled to arrive until September but were able to bump up the installed and squeeze in during a busy week. I can't say enough about how professional their crew was both in their appearance and their work. They were able to rewire our entire property and get the new system up and running in a few short days and never one time did they disrupt our property and or the guests experience while they were here. Thanks to all involved I would highly recommend this group... First Class is all I can say

I spoke with Patrick and he was able to get me what I needed right away. he was very pleasant and enjoyable to speak with. I appreciated that he was able to help me with a great attitude.

Groove satellite is our 1st choice for product and service for our hotel. Just recently we as a hotel were in need of immediate help with our TV system for our guest rooms and fitness center. The staff of Groove satellite were quick to respond and corrected our issues in a very timely manner. We as a hotel would recommend this company to any commercial entity needing TV products and services.

Thanks Groove!

Springhill Suites by Marriott, Logan

My mother lives in an assisted living facility that uses Direct TV as the television entertainment. With her memory issues, she is familiar with Direct TV and can get around the remote well and loves to record her shows so she can forward through commercials. It had been a challenge, to say the least, to work with accounts from Direct TV, ATT&T, and Groove to get this feature up and running. Technician Patrick Maclane went above and beyond to help us through this mess. While we still are working through the kinks and unable to record programs through the DVR, Patrick was able to help us get the new DVR receiver running so she could watch her programs. Thanks Patrick!

Bryce and Lindsay did a wonderful job helping me transition my business to DirecTV. We had over 20 units that needed to be changed out in a 30-year-old building with outdated, iffy cable wiring. Not only did everything get done in a day, but Groove was so efficient they even fixed some wiring and trained my staff on the new system before they left. I've used Groove for other businesses I own for years, and I have yet to be disappointed. Thanks Bryce and Lindsay!

Have had Groove for our business solutions for a number of years and do not regret a moment of it! Patrick has been great...

Joey Plaskett was easy to talk to and handled my needs professionally and expediently. It was exactly what I needed.

I was amazed at the service we received from Groove Entertainment this Spring! We ordered DirecTV from them for a 131-room hotel that we recently purchased. They gave fair pricing for our new system (a COM2000); and within a week the components started to arrive. We set them aside for their installers who joined us on time a week later. Our hotel is a beautiful vintage building in downtown Cheyenne Wyoming. Of course it had years of old cabling, drops, and splices. The Groove team cleaned up the legacy cables, installed new and more modern stuff, and tested everything to be sure that it met modern standards for carrying hi-definition signals. They were able to do all of this while the building was occupied! Our guests didn't experience any outages. When the time came, the cut-over was almost instantaneous. Very smooth. It was a pleasure having the Groove personnel in our building. When the job was complete, their head man spent two hours training us on the system. I really like that they spoke at my technology level! Thanks to James, Ryan and several other Groove staff. In the two months since the installation was accomplished, we've had a few occasion to call Groove with questions. Their technical support was prompt and thorough. We ordered some other services from Groove recently, including a dedicated channel for the hotel and some music systems. We anticipate the arrival of the installation crew with confidence that they will do another stellar job!

I work at a Super8 and a guest came to the desk and informed me the guide on Direct TV wasn't displaying correctly. I called and talked to Patrick and he was so helpful and personable. He made sure I was informed on what I needed to do. His directions were clear and he was very kind. And with his help the problem was easily and quickly fixed. He's a gem!

Patrick was awesome! He helped us down here in South Louisiana fix a little tech problem today.

Patrick M. was the best of help! He was very knowledgeable and he explained the steps in detail and clarity! Thank you Patrick M.!!

I was down at my hotel with direct TV and within hours Joay Plaskett had us up and running.Also working with Taylor Cowan in sales has been great.

Terrible experiences with this company. Go directly through direct tv.

Too bad there isn't a "sucks" catetory. These slimy, lying, jerks slick-talked my mother into a package that was to be $49.99/month, but before it was over, she was paying $125.99/month. They added premium channels that were automatically added to her bill, then they added for this and that, bringing it up to 2 and 1/2 times the agreed amount. When I called, I was put on hold, stalled, and jacked me around. I ended up cancelling the whole thing.

Beware of dealing with Groove Satellite. They are liars, cheats, and thieves!

Any questions?

Bryce and Lindsay did a wonderful job helping me transition my business to DirecTV. We had over 20 units that needed to be changed out in a 30-year-old building with outdated, iffy cable wiring. Not only did everything get done in a day, but Groove was so efficient they even fixed some wiring and trained my staff on the new system before they left. I've used Groove for other businesses I own for years, and I have yet to be disappointed. Thanks Bryce and Lindsay!

Groove has been great in handling all of my companies Television needs. The customer service is hands down the best, they are truly a 5 star company.

Great company they try so hard to please us, it's an amazing place, and Ryan Bruin, this guy it's really helpful, kind, friendly and really really patient, this guy is bilingual, so was really easy to talk with him. I recommend this place.

Great experience working with this company. Better pricing than we had with Direct TV and the customer service is outstanding. Our rep Craig is very helpful and follows up. Unheard of in this day and age.

Montana Lyon of Groove Technologies has helped me numerous times with great responsiveness and attention to our needs. Could not ask for a better support partner.

Patrick Maclane: Helped me resolve at my Hotel that has been a pain for a week. As always, Groove is much easier to get through to than the cable company, much quicker with solutions, and much more patient. Thanks Patrick.

We've had a great experience with Groove! Not only were the customer service people nice and helpful, but the guy who came to set up our dish was knowledgable, quick, and kind. Great experience.

I m the owner of the motel in California and was looking to get new tv service for a while. Contacted couple other companies (tried) and it was a nightmare. This company is awesome, from the very beginning to the completion of the project. Joseph the project manager and Tanner and Jose- installation team- definitely 5 star experience. Hope their support will be at the same level as everything so far. Highly recommend Grover Entertainment.

I dealt with Regan Stoker. Regan went above and beyond to meet my expectations of a time line of April 1, with little notice. He answered all my phone calls and emails promptly! Very impressive young man!

This company was absolutely amazing. They were so professional and did an amazing job at getting our cancer center tvs up and running. It was not an easy task but they did everything they could to make sure we were satisfied. Montana and Colton flew in from Utah to take care of us. They were fantastic. Did not leave here until we were completely satisfied. I can't say enough about this company and Montana and Colton. You will be in excellent hands with them.

Groove has gone above and beyond in getting my services fixed and additional services installed. Tracy Martin has been great to work with and will pass them along to him anytime.

Working with Ashley, Jared, and Ryan was a pleasure. Professional, friendly and efficient, they provided us with excellent service. Thanks, guys!

I worked with Tracy Martin and I received outstanding customer service, he was able to answer all of my questions and he made me feel like I was very important to him and my business.

Ashley Kazimer Did a great job on helping me with the installation of a complete system in our hospital. We also had 4 houses that needed to be done. lt was all completed in a timely fashion. Thank you
Maintenance Supervisor

Thanks to Groove and their amazing team for helping us make a HUGE improvement in our channel reception and line up here at the Hampton Inn & Suites SLC Airport. Sam your Director of Operations was even hands on during the installation to assure everything went as smoothly as possible, now that is impressive service. It is so helpful to know that if a challenge does arrive your team of technicians are local and will help us. Groove understands that down time on TV programming our any service for that matter is lost revenue. They make it their business to understand the needs of our business. I am so happy to be "Hooked Up" through Groove Satellite.

Teresa Capener
General Manager

Charlie was super helpful and despite needing to help with quite a bit, he maintained a solid level of professionalism and patience. Thank you, Charlie.

We run a small 29 room motel in a remote area in Nevada, people call it middle of no where. We have direct tv service for more then 8 years now and its through Groove.I had some issues always with my old service but recently I have switched to new DRE service, which is really cool I guess. for installation we had 2 technicians stayed with us for 4 days. Brian Hurst and Jared . Natural that they were knowledgeable,knew what they were doing, but more than that very nice and helpful, worked really well even though we were in the middle of our upgrade too. Never saw them sitting or in the room,was working all the time, and I guess they had finished their job in less than the estimated time too. will be pleased to meet them again.

I work at a Senior Apartments and we have an account with Groove Entertainment, and all I want to say is how fast they get the cable working. I spoke with Patrick and he was extremely helpful, friendly, and amazing! One of the greatest thing is he was patient with me! everyone else i have spoken to have also been very helpful.

I began having problems with what I thought was my remote control. After spending time with Patrick Maclane, the problem turned out to be my DVR. Patrick had a new one sent quickly and walked through installation with me, So grateful for this excellent service!

The representative was very helpful and very courteous. He was able to get the issue resolved in a decent time.

I would give Groove Satellite a five star rating. My experience starting with Aaron setting up the account was fast, efficient, and saved me several dollars.

The installer Eric arrived exactly on time, and extremely knowledgeable. Showed me all the extras that I was to receive, and the install was quick and clean.

I would highly recommend Groove Satellite.

Jackie Grande

I just purchased a new home and opened a Direct TV account with Groove Satellite. They were here the next day to install. The installer Andy was amazing. He went above and beyond what needed to be done. He took all the old wires out and installed new through my attic so there were no visable wires showing. It not only looks good it works better than I ever imagined. I just want him and your company to know how much I appreciate his professional service and enjoyed having him work in my home. I will recommend him and your company to all of my friends. Thank You!

Joey Plaskett and Jared Koncurat were amazing! They helped out with getting an information channel working for us at Legacy Village. Our residents depend on this and it's really important to them. Joey and Jared were efficient, knowledgeable, and courteous. They understood our need and took care of us in a quick manor. Patrick in the office was very helpful also. Thanks you to a great team of associates.

Patrick has always been a huge help to our property. Five stars all the way, their support is top notch!

I run a small hotel in Sun Valley, Idaho, the Knob Hill Inn, and I have been working with Groove Entertainment for about five years now. And I must say, they have a team member named Regan Stoker that is absolutely fantastic! There has yet to be an issue that Regan can't find a solution for. He has been available to us 24/7, even helping to solve problems from home on a weekend when he was out with a serious flu. I can't say enough good things about Regan, and I hope that Groove recognizes what a fantastic employee they have. Cheers to Regan Stoker!

Patrick was a rockstar! I left a message to receive a call back and typically I have to call a company multiple times before I get results. This was not the case with Groove Entertainment Technologies. Patrick called me back within an hour and he was so refreshing to talk to! It is so great to talk to someone that lets their personality seep through the phone. Thank you, Patrick!!

We got directv from groove, and Tracy Martin is a one who gave me best quote and after sell service.
Groove has best team and service, really appreciate them service before and after sell.

We have a s.all hotel in SD and needed to update our system. Groove & Francis Trudel did a great job working with us on a great deal that saved us money and helped upgrade our system. Very impressed with how they worked out solutions to make things work. There are always bugs and hiccups that set projects back but grooves ability to find solutions sets them apart.

We just recently partnered with Groove again for our hotel in McMinnville and we couldn t be happier. We have been working with Francis and he s been amazing to work with. We used to be contracted with Spectrum and their service was god-awful. We look forward to continuing our service with Groove for all our properties!

Ryan Bruin is an excellent customer service rep he worked with our hotel with lightning speed. Highly recommend him and the company.

I want to say thank you to Groove Entertainment Technologies and Tracy Martin for getting our TV installed and working in our laundry room at our hotel. They went above the call of duty to get this done. Thanks a million guys!!!

Bryce has been fantastic! He is always so helpful and responsive.

Talks with Taylor about setting up directv at my motel went smoothly. He answered all my questions and made me feel confident about the installation process and any problems that I might have in the future.

Montana and Don, did a wonderful job at the Best Western Tyrolean Lodge!! Took care of everything we needed with a smile. Very knowledgeable! Thanks guys...

We were having problems with our service and Jesse was so helpful-even on Saturday!
Thanks so much Jesse, your the best!!

Thank you! Thank you! Thank you! to Peter for his outstanding service today! You were able to help me with my remote control issue where no one else could. You're the best. Will definitely call you first next time!

Patrick Maclane is THE BEST! He was very courteous, helpful, funny and patient. He went above and beyond to activate a couple of televisions this week. He even helped me program the remote for the television. He walked me through step by step. I appreciate all of his help. I hope he gets a raise!!! Thank you Patrick!

I would like to thank Jose Armenta for his tremendous help in setting up Direct TV at my business. It was a pleasure working with him. All my guest are truly satisfied with the service.

I work for the Hyatt Place in SLC/Cottonwood Lee Gibson is the tech that services us. He is been nothing but fantastic with every need we throw at him. I been very impressed with the service and positive "can do" attitude that he offers us. Thank you!

Thanks to Dan, Ashley and Brita for the great service in setting up my account with DirecTV. The installers, Dillon and Gabe were also great to work with!

Representative Aaron provided not only professional but excellent customer service while setting up a Direct TV account for my new home. I will refer all family and friends to this amazing gentlemen, keep up the good work Aaron

Groove Entertainment has amazing customer service! I work at a large Senior Living community, all with Direct TV, and every time there is an issue or I need help with anything I always get very prompt service and they walk me through step by step. Most recently, I had a great experience with a very patient rep (Patrick)! Thank you Groove for always having top notch service!

Ryan Bruin | National Sales Executive Has been such a great help! Thank you for your great service.

Had a 16 receiver timeshare install the week of Easter weekend and even through 6 different DIRECTV confirmations they still managed to get the account FUBAR. They finally put me in touch with Tracy Martin at Groove, that was when things started going right...and kept going right all the way till the job was done. Tracy really went the extra step, if it wasn't for him I would have dropped DIRECTV for a competitor. Thanks!

I had no choice but to deal with them because they operate the DirecTV system in my apartment building.

My DirecTV reciver stopped working so I contacted DirecTV to have them replace it. They told me that I would need to get the reciver from Groove Satellite because they were my building operator. I came to find out later that the customer support representative was wrong for telling me this. DirecTV did admit to the mistake and made good on their end.. but this is where the problems with Groove started.

I called Groove and explained the situation to them, I told them exactly what I needed (a replacement receiver), and explained what DirecTV had told me. They should have known at this point that DirecTV was wrong for telling me this and told me that DirecTV needed to send me the receiver... But instead they set me up for a scam.

They told me that they would send someone out the next day and failed to explain to me that there would be a charge for this visit. I just went with it because I was under the impression that this is how MDU's work. The tech called me about an hour before he was suppose to be at my home and seemed confused about the time that Grove had scheduled me.. They told him a different time then they told me.. Despite the confusion the guy arrived on time and came to my door with the replacement receiver in hand. He installed the receiver and then called to activate it. This is where we discovered DirecTV's mistake. They would not activate it and told him that DirecTV would have to send the receiver. So he unhooked the receiver, hooked my old one up and told me that a new one had been ordered from DirecTV.

When the tech left he asked for my signature and gave me a paper stating a 99$ charge. He told me that I would probably not be billed and would have groove call me about it. They never called me. I called them and argued about it. Eventually I got a number for my apartments buildings representative with Groove. I called and left a voicemail. I never received a bill in the mail or a call back (witch is usually the case with Groove).. So I figured that the situation was taken care of...

Then I got my replacement box from DirecTV... only dang it! the box was empty. Groove had ordered me a recovery kit and not a replacement.

Sure some blame should go to DirecTV.. but DirecTV made good on their mistake. Groove failed to inform me that DirecTV was wrong and took it a step further by misleading me into having them come to my house without explaining to me that there would be a charge prior to doing so.

Today I got a bill for 135$ from give including late charges. I called them and explained how I had been mislead into them coming to my house in the first place. They basically just tried to blame it on me and say screw you. They don't seem to care that they didnt explain the charge ahead of time. they got my signature on a piece of paper and thats all they seem to care about.. I didn't even think about what I was signing honestly.. I guess that was my mistake.. but I was so confused and baffled at the time how could you blame me.

I asked their billing department for recording of the calls. He was able to come up with the one where I called about the bill... But convinently was unable to find the one where I originally called them about needing the receiver and the sent someone to my home with out informing me of charges prior to allowing them to come

Thank You Groove!! You Suck and my apartment complex doesn't like you very much either.. hopefully they find a new operator.

Just got great help from Tech Joey Plaskett of Grooven. Quite helpful!! Thanks much. Kudos to him. We re hooked up in time to watch end of the parade in Kansas City home of SB LIV CHAMPION KANSAS CITY CHIEFS!!!!!

I maintenance manage a 46 unit hotel in northern Ca...we have had negative experiences with nearly every TV provider we tried until we were set up with DirecTV/Get Grooven...Patrick M has been IMMENSELY helpful in any issues we have had from trouble shooting to getting us parts we need quickly and efficiently all with a positive attitude! Very appreciative of the Get Grooven team and especially Patrick M!

Chris-The Redwood Riverwalk Hotel

Patrick with Groove Entertainment was a great help yesterday. I had so much wrong information at the apts I'm moving into and others I didn't ask the right questions. He listened patiently and together we got on the right track. I really appreciate his effort!

Patrick Maclane was very patient and knowledgeable about my 6 room directv system. He took the time to walk me through getting the tv back online immediately without the need to wait or pay for a service call. He's also very easy to communicate with, and has a sense of humor too!
I appreciate you Patrick!

Irving, Don, Dylan, and Mike were our techs that came to set up our property for Directv. They were all very helpful, answered any and every question we had, and were very professional. We will definitely recommend them to others.

Ryan Bruin did an amazing job setting up our motel and restaurant with Direct TV.

Great team! Patrick and Bridger helped me with everything I needed. They are understanding, great personality, and they speck CLEAR ENGLISH. ;)
Thanks guys you are the best!

We cannot say enough great things about the service work TJ has done for our clinic. We recently had our internet and phone services changed and TJ went above and beyond what was expected to make sure everything worked correctly and that all our printers and computers were on the same network. He also rewired our phone system which we weren't expecting so that was amazing. The physician came the next day and was very impressed by how clean the work area looked and that no trash or debris was left behind. All in all very impressed with the service work done by TJ.

I have used Groove Satellite a few times. Each time they have done a great job. They made it easy to get hooked up and the installation went smooth. I would use them again if I ever needed too.

Joey Plaskett was very helpful with resolving our t.v. issues. He was very patient and informative and answered all my questions. I am maintenance at the Loyal Duke Lodge and Joey took the time to e - mail me the information to fix the problem if it happens again. Thanks for the amazing support.

Did a really good job. Had a great installer named James who has been a great help with any glitches

I live at the Factory apartments in Logan, UT, and I think it s safe to say that most of the residents here are disappointed with the WiFi, including myself. While the WiFi can still load basic websites, all of my devices (phone, laptop, Xbox, etc.) cannot perform to their full internet capabilities. Ethernet is the only way for me to use reliable internet, however I still notice some lag when I play online on Xbox. I ve talked to the staff at the Factory and it seems like the Factory is locked into a contract with Groove, and Groove is not fulfilling their end with respect to the quality of the WiFi. Being college students, we need decent internet so that we may stay on top of school-work and studying, and occasionally recreation. Hopefully this issue is resolved soon.

I am the owner of our Best Western and we are very happy with Groove Entertainment. We anticipated a switch over period of signal disruptions, but the switchover was seamless. Their customer service has been very helpful when needed and actually answer the phone. Francis was our agent throughout everything and we are very pleased. This company has great price on their DIRECTV and still offer prompt service. We also received a free Amazon Dot as a gift from Francis. Thank You again Groove.

Huge Rave to Tracy Martin! Very helpful in taking care of all the issues we have had and getting them settled, also was nice in speaking with a rep who wasn't afraid to be personable and take pride in meeting our needs to resolve the issue - that is what GREAT customer service really is!! Thank you again!!!

Friendly, professional service is what you can expect from Groove. I have used Groove at both my home and business and have been very impressed with the level of service from the entire team. Their customer service is unmatched. I would recommend Groove over and over again.