Gang Groove Entertainment Review

Charlie was a great help and understood the situation very clearly. He was a big help to get the 3 TV's back online.

We just needed our dish re-hooked up after roof work. I believe being told I had to pay for the "repair" in full before the work was done should have and could have been worded completely differently. It made it sound like they were desperate for money. And the sub they hired to actually do the work was incredibly rude, unhappy and unfriendly when he showed up. It just isn't that hard to be nice to people.

We have been very happy with our Groove products at the hotel, and guests LOVE the channel options. Sydney is the best at being available any time to help troubleshoot or answer questions. No complaints here!

Patrick is a very helpful person. He has good knowledge about any kinds of issues. He always help to resolve problems.Groove needs to be rehire their employees very soon for the Technicial support.

Patrick was AMAZING. Working at a hotel, each TV working properly means hundreds of dollars per night. He was able to assist me with not one, but four TVs tonight within 20 minutes. With many options for TV providers for my hotel.. I will forever be a customer as long as I can continue to have support like Patrick has given me today.

We have been very happy with our Groove products at the hotel, and guests LOVE the channel options. Sydney is the best at being available any time to help troubleshoot or answer questions. No complaints here!

Patrick was very helpful when our channel guide stopped working! He provided fast and efficient help and was very kind! Would very much like to work with patrick again in the future!
David Heuthe

had the privelage of dealing with Patrick today and it was a great exerperience. Super easy to talk to and super helpful. Hope groove gives him a raise

Everyone I've worked with at Groove has been an excellent resource. Today Montana was able to walk me through a frustrating problem I'd been struggling with for months. Happy to recommend this excellent team!

Groove came into our Assisted living facility in Idaho's falls. The techs were great, they were very efficient and polite. They helped our residents with any questions they had. After they left the job we were still able to call the techs and have them assist us with our newly installed HD cable boxes.

Patrick was very helpful, Personable, and professional. I appreciated the time he took in helping me with my issue, and he made sure I was comfortable in doing the rest of the set-ups myself. Thank you for all of the help!

Patrick was grate I hope I could talk with him every time I have a question or need to order someting. please pass my grate thanks to a very helpful and nice guy.

Steve did an excellent job at upgrading our system.

We had an issue at our hotel where our Directtv working in any of our rooms. It was very frustrating as our other dealership was not answering our phone calls to help remedy the situation. AT&T got us in contact with Groove Entertainment, Joey Plaskett, being our rep that handled the call. He was very diligent in getting us back up and running! He saved the day at our Hotel! I could not be more pleased with the service that I received from Joey!

I want to give a huge shout out to Craig and Ray for all their help with the issues we had this week on 2 of our accounts. They were able to identify the problem and get our service up and running.

Thanks so much Craig and Ray for all your help!!

Recently my parents moved to an ALF. When we moved we were told we could not have a dvr. After they moved in, the shelter in place started and my parents have been in lock down since. I bought them a new smart tv to stream but I have not been successful converting them. My parents enjoy certain shows that they record and watch on their dvr. I was recently told that other residents at my parents ALF have dvr s. I called Patrick today and told him our story. He was very helpful and informative and walked me through the process of getting my parents a dvr. He is going to check if there is available bandwidth at their facility. Patrick is going to have someone contact me to set them up as a new residential contact. Unfortunately, my dad is dying and the two things he enjoys most is sleeping and watching his favorite tv shows.

Thank you for all your help and support,

Terrible. The HD channels do not work well. At first they sent a technician free, now they are trying to charge me $99 just to get the HD channels that im paying for to work again. If you have any choice at all, you definitely want to avoid them.

Worse customer service than ever, only call when they want business after signed up leave you hanging and service is horrible never use it

We used Groove to install DirecTV for our hospital and long term care facility. The staff is knowledgeable, friendly and helpful. Support has been prompt. We recommend this company for your satellite system needs.

I manage a limited service hotel in Faribault, Mn and we had Groove install DirectTV a few months ago. Jon Caven helped explain everything from A to Z. He and everyone that I have dealt with was very professional from the start and very easy to deal with. Our customers really enjoy all of the choices in channels. I highly recommend!!!!

Installation for hotel went seamlessly. We have had no problems with our service. They did wonderful work and we are very satisfied. Ryan B. Was amazing. Followed up with us to make sure everything is good. Sent me a channel guide quickly. What a great company!

I purchased a Groove System for my small motel in Maine a few months ago. I worked with Dan Hegerman who was great. He was very patient and professional, and offered us a product that is perfect for our situation and a good price. The installer was excellent. He did a thorough job - even cleaned up when he was done. We are thrilled with the product and service. My only complaint is that I didn't do this years ago!!

Ryan was great with getting everything set up from start to finish & helping us find the package that best fit our needs. The install crew was very professional and efficient. They communicated well with myself and my staff, so we could continue to run our hotel without any set backs.

Patrick Maclane was extremely helpful and polite. He was very diligent in researching my previous purchase order to make sure I was not ordering something I already had. He went above and beyond in his customer service skills.Kudos Patrick, and thank you very much!

Great Experience with Groove Entertainment! Coming from the Hospitality industry, what makes your company are the great people that you employ. Bryce and Lindsey were awesome every step of the way. The company and product are great but what got me to bid out my second project was the experience I had with the two of them! Great Job and keep it up!

Bryce Christensen and Lindsey Castro were excellent at their communication and follow through. They made the installation easy with great pricing. I look forward to a continuing relationship with them.

When i was having issues with my Direct TV Groove helped get our TV's up in going in no time. Tracy Martin was amazing to work with in helping us get going!!

When we contacted Groove Entertainment to help us set up our own facility TV Channel 50 at our senior assisted living facility in Denver, not only were they exceptionally helpful they literally improved the lives of our senior residents. The channel has provided our seniors with a sense of pride and greatly increased communication between our residents and management staff. I especially want to thank Technical Service Representative Patrick MacLane whose assistance made the experience both simple and enjoyable. What we thought would be difficult turned into an exciting ongoing project. Saying thank you doesn't really seem to be sufficient for expressing our appreciation. But thank you, big time.

Awful Service!!! Sales people and Managers are liars and lied to me about getting a promotion so I signed up with them. Installation guys even told me about the promotion I was supposed to get. I called back the next day to see about the promised movie channels and the installation manager (Seth I think) told me that it was their mistake and they were mistaken about the promotion. He said, 'If I give the channels to you I have to give them to everyone else.' Total CRAP. He offered to cancel my service but unfortunately they are the only providers for my area. I would rather cancel and get Netflix then be lied to and treated like garbage. DO NOT USE THESE GUYS IF YOU DON'T HAVE TO!!! Installation guys were also over 3 hours late and had to call Direct TV themselves to figure out why the channels didn't work. GROOVE SHOULDN'T BE IN BUSINESS!!

Craig and the entire Groove team has been amazing, we are so happy with the services they have provided. Rock Creek Resort

William at Groove Tech Support was "a miracle worker" when he saved my day & helped me program my darn remote control to my TV! I'm usually pretty savvy at that but when even Google didn't help, William was there to help & it only took about a minute!

I have had excellent customer service from Jake from here. He helped me out with everything I needed. I would highly recommend these guys. Thanks for everything you guys rock!

Joey Plaskett was very helpful with resolving our t.v. issues. He was very patient and informative and answered all my questions. I am maintenance at the Loyal Duke Lodge and Joey took the time to e - mail me the information to fix the problem if it happens again. Thanks for the amazing support.

Steve and Jon are amazing techs. Anything that was needed they jumped right to it. This two friendly men, show how much they're dedicatation they have for there jobs. Wish they all worked like this two. If we ever need some one to come out again... Hope it's one of this two amazing men! SUPER TECHS!!!

Groove claims to have a "warranty" for 90 days. That is because they only want to deal with you for as little time as possible. We run the facility side of a complex with 236 units and pay thousands of dollars a month it seems like they would want to retain our business. We have had constant issues with apartments not receiving a signal. When we call because of failure of their equipment they make us pay $118 before they will even send any one out. Oh, the parts have a warranty but it doesn't matter because they make up any money lost due to poor installation or faulty boosters or cables by automatically charging $118 just to fix their problem. Its okay though because of the contract you have been roped into. When I asked to talk to a manager I was told,"No, he will just forward the call back to me.". I told them to forget it and that I was going to hire some one else to fix the issue we are having and she told me that voids the warranty. What warranty? I am paying for any service I receive! The people are unpleasant and so is the service!

So we had a couple guys come from Groove satellite for an issue that was hunting us as soon as they showed up there were ready to get started and find the problem very hard-working very knowledgeable they had the problem fixed in very very very fast time they even helped us fix our computer system as well that runs are DirecTV Groove Entertainment System Ray / Montana if I can give you guys 20 Stars I would.......

I live in Applegate Condo's. I have received constant amd consistent service from Groove, and they have an excellent customer service department!

Awesome Company! Each and every one on Staff have treated our company with utmost respect. They were quick to walk us thru any small glitches we had in the beginning, and are ready to answer any question, big or small. I highly recommend Groove Entertainment and its Staff.
Pellicer Creek Campground
St. Augustine, Florida

Fabulous to work with! What I spent 3 months of valuable time working on with a different company, Bryce had negotiated with me in less than 48 hours with the cost coming in at a 3rd of the price.

The installation technician, Dillon, was the most professional technician I have ever had the pleasure of working with and did a great job with letting me know what to expect and training on the system when it was completed.

Ashley, after it was all finished and among many other things, offered to design us a personalized channel line-up for the rooms that looked great!

Will highly recommend to anyone that asks me and hope to remain a loyal customer for as long as my family and I own this 35 room hotel.

Thanks Bryce, Ashley, and Dillon!

Patrick is always right on it to help us out with our tech issues! He has been Groove Entertainments Ace in hole!

Thank you patrick

Awesome service and went out of their way to get the job done!! Montana was great!! Lindsey did a wonderful job getting this project scheduled and done for us!

Paul provided excellent service to our hotel. He went above and beyond to install service to our DaysInn hotel. We were very happy with his professionalism and excellent service. Highly recommend!

I have 2 accounts with Direct TV and was having difficulty in understanding the billing
cycle and also the pricing. I received several return calls explaining everything
in detail. I appreciated the personal attention to my problem.
My representative was very service oriented.