Frimley Health NHS Foundation Trust Review

Once you go beyond triage the care in A&E is exceptional. The Doctors and Nurses brilliant My mum needed surgery and the surgical team were amazing. F3 Yellow all the nursing staff again caring and attentive. Well done NHS couldnt have asked for more.

We had our baby in the new Mulberry Suite! Staff were very welcoming and the environment in there was lovely.

I am in utter shock and horrified but what I witnessed this evening.

I accompanied a member of staff that was hit by a car just after 5pm, he managed to get to the hospital by taxi. He arrived at 7pm after a while he was seen by a nurse for an assessment. By 9pm when I arrived he had still not been seen by a doctor. I went to reception and explained that he was slumped in his seat after being hit by a car, yet people that are smoking outside every 5mins being called in. A gentleman with a migraine got seen before him, a guy with a swollen ankle then got seen. Receptions response was simply "sorreyyyyy" you will have to wait ( clearly prioritising and initiative comes into play).

At 11:59pm Francisco got called in by a doctor after I again enquired (the triage said they lost his paperwork, but was arrogantly adamant she had done her part, while poor Francisco was in and out of conscious! While Francisco was being tended to a doctor came out and asked for "Francisco" the triage paperwork had clearly been found 5hrs later.

After waiting patiently for 5 hours it felt that we were been done a real favour by being seen.

Laughing and jovial behind the reception desk having a bit of banter and a snack, but not really aware what's going on on the "shop floor" I get busy but I dont get cant be asked and incompetent.

I literally saw people walking out not being seen, just frustrated and left.

All I done was observe and try and support an employee, but could not believe my eyes.

I will fully support taking this matter forward in more detail and with more facts.

It wasnt even that busy, at almost 1am now and people are still not really being seen at a reasonable pace

3am and guess what we still here, desk staff seem confrontational/defensive each time someone enquires about waiting time or information.

Great hospital and friendly staff. Amazing what our NHS does and the staff are angels

I've tried every which way to change an appointment for 'audio re-tube". My phone call answered by a recorded message giving me several options to choose. Non of which were relevant, so I chose "all other appointments".I was then put through to an Indian call centre, where I was directed back to Frimley Park Hospital and the whole process was repeated. What a wast of my time!

First i d like to say I suffer from anxiety. When I walked into that waiting room my heart was going a mile a minute. The woman at the counter was lovely, took in stride my distress and helped me through it. I then took a seat and couldn t have been waiting more then ten minutes.

The next nurse I saw sat me in a room, took my obs and, laughing and smiling, asked me what had happened. She had a real cheery manner.

Now I m not going to say what was wrong with me, but I said something and, after we had chatted, she told me she wanted bloods taken because of something I had said 5 minutes before, that s attention to your patients right there.

I went to a bed and someone came to take my bloods, first time, very professional, and they said sometimes there can be a wait for bloods, but here s a menu, do you want something to eat, or can we get you a drink ?

A friend of mine tuned up, and someone took the time to show her to my room.

When I was given the clear to leave, I got dressed, made the bed I had been laying in, and, walking out of the ward, popped my head into a little room with 5 staff in.

Thank you so much for the help guys, it s meant the world .

And do you know what, they were speechless. Like they d seen a ghost. And I realised they probably don t get that a lot.

Out NHS is under an incredible amount of pressure. Wait times are going up. People are dying older and the funding isn t going up.

But the people that helped me today gives me hope, because I know, deep down, they re there to help people and nothing more.

So keep it up you hero s, keeping helping people.

Just like you helped me,

Forever thankful,

Alex Twinn

Really good service and very helpful doctors! Thank you!

Frimley Park has gone down hill so much in the last 5 years. Referring to either treatment/time for treatment given/cleanliness/parking.

Car parking charges are horrendous, and not many spaces at all. My husband arrive at the hospital at 10.45 for a 11.30 appointment. He finally managed to get into the car park at 11.35 and found a space at 11.50.

Really hoping it picks back up. Use to be such a good hospital.

Mixed experiences. Had 2 surgeries here 1st went amazing. Second not so much. Staff friendly and facilities clean.

Apart from some mid wife's and docters I am deeply annoyed with how my wife and her pregnancy was dealt with her waters broke 3pm on a Tuesday went to hospital was told we have to come back before 12hours because risk of infection then another mid wifery came to us told us to come back 8pm on Wednesday way past 12hours, we didn't take her advice my wife was left in labor for a further 30hours when she should have been c sectioned to top it all off my baby was very badly brused on her head face from forsnips delivery and I do know that it is Normal for some bruising but if I were to show these pics you would be discussed,if I was to have another child it would not be in this place. Think about your choice!

Went for a blood test today. The signage was super clear to get there. There were staff on the front door giving out hand sanitizer. When I got to the blood test location, I was seen exactly at my appoint time. The nurses were quick, polite, friendly and really efficient. I was in and out in like 10-15 mins!

My son was treated by the A&E Trauma clinic a few days ago. What an amazing team and I can't thank everyone enough for their kind words of encouragement and treatment of my son. It's awe inspiring.

seriously this place is a joke first visit and I'm.not impressed. Waiting forever to not be able to get In to the car park. then attended x ray to have xrays done on wisdom teeth. sat waiting while they decided what they had to do. it's an xray. I sat down when there was 4 people waiting the waiting room is now full.

it's not rocket science. get some one to sit down cray said part then move on all In all a 15 minute process.

I think i will tell my dentist to send me to london for the operation if they need the wisdom teeth out.

Good hospital for such a small area, but may need to work on prioritising certain patients.

Staff fantastic butI was offered no food or drink came in at 10am still here

came in with my friend who was incredibly ill, a&e was incredibly disorganised and he wasn t seen until he collapsed and had to be rushed in after 2 hours of waiting, in the hospital the nurses were asked to help him a few times and it took them at least 45 mins for them to do what we had asked, and he hasn t been allowed to shower and he has been here for two days.

Dr Elkington saved my sons life. Will forever be in his debt and the wonderful staff at Frimley.

This hospital has always looked after me very well.

Frimley Park Hospital has been like a second home to me over the years. My children were born there, my family have had many traumas here. My Grandfather died there, and so on. What I can say though after years of waiting here, having operations, appointments, talking to staff, knowing staff personally and being a patient several times. It's definitely on the decline. The A and E department is very slow, dated, cramped, poorly organised and with terrible communication. The ED minors department is simply terrible. Waiting 4-6 hours before your seen by the first person and give a paracetamol is not uncommon in fact it's every time I've been lately. It's a shame but the place really is in need of a shake up!

After 2 weeks of intense treatment I can honestly say that all staff treated all patients with dignity and respect was made to feel that nothing was to much. The level of care was absolutely amazing. Thank you for looking after me

I was suffering from Chronic cough, high temperature, vomiting, diarrhoea, no food intake for 5 days and unable to stand or sit for long due to extreme weakness.
After reaching A&E I was made to wait for 4.5 hrs in a place with limited seating. When asked how much longer I had to wait, the receptionist responded that it might take another 2 hours at least. Which sums up to 6.5 hrs of wait to be called in.
How can emergency departments work like this?
I had to leave the building aftr a wait for 4.5 hrs as I was feeling that I might pass out any time and invite more complications.
The hospital should do suitable arrangements so that the inpatients are not made to wait for hours and hours long.

Public areas seem smarter than other local hospitals, otherwise what you might expect to find.

Excellent care by the staff and docs. Took my wife there fearing pregnancy complications. She was taken in immediately and all checks were done in record time. Nurses and doctors were top class. Only annoying thing is getting to hospitals in emergency. Parking is jam packed Which restricts access to A&E. but this isn t related to the quality of the hospital. Just poor planning having a roundabout on entry to the hospital.

The best hospital which always provides wonderful care and attention. It's the tops!!

My friend went to a&e and was waiting 4 hours before seeing someone then we were told to go to get an xray which was a minute walk we went there and ended up waiting for 3 and a half hours to get an xray done and then to get told that they couldn't help and she needed to go to a different hospital

Fantastic hospital, rated very highly. Staff are very helpful and friendly even with the workload. An amazing example of why people love the NHS

You get good care here but like all hospitals sometimes you have to wait for quite a while

Great hospital! The staff really care. Yes the parking is expensive but a few pounds to not have to walk far into free top notch healthcare is a small price to pay! The a&e and maternity ward were incredibly kind and respectful and they should all be very proud of themselves.

Hardest place to get discharged form 3 times the say at 730am can be discharged once nurses signs paper work 530pm still waiting

Care over 3 years has been brilliant apart from a and e and recent visit to f9 .recent stay on g5 most depressing ward ever .never in my life have i been tempted to discharge myself like I had this week .my mood was so down being on this ward .its .its a shame

I would give this a five star rating if it were not for the attitude of some of the staff and A and E. Despite being doubled up with pain and telling them I was unable to walk I was told that I had to queue up to be entered on the computer system. When I sad I was in too much pain I was told that I had walked in and so I could prop myself up on a pillar. I had to request that they gave me a chair to sit on which was got reluctantly and even then I was left at the wrong end of the counter. The staff have a serious attitude problem and a siege mentality. I say this as someone who has trained nurses for thirty years and is fully aware of the difficulties in the system. The male nurse who saw me was also rude. Once I had gone through to the doctor I was treated really well, and allowed to lie down at long last.I had to be given morphine and admitted. Disgraceful. The staff in the waiting area need to stop adopting an attitude of victimhood. Many workers have to deal with the public in difficult circumstances and if they cant show compassion they are in the wrong job. My care after that was excellent.

Overall good but some departments are terrible! Why is it that some departments moves heaven and earth to gets things done yet others coast by. The cafe area is really nice and makes nice food. The ward food is beyond disgusting. I had to have an MRI recently and that came through really quickly - as did the results. The following appointment with the MSK department then sat on the appointment for over a month (and still counting!) It makes me wonder if the staff in these poor performing departments would find it acceptable if they experienced the same situation....

Terrible experience of fertility treatment at this hospital through Mr Riddle. Virtually no contact at all, given various misinformation, including eligibility for IVF in Surrey. Utter incompetence. The whole experience has been highly stressful. I even had to have my 6 tubes of blood retested because they labelled them wrong! I appreciate the pandemic has had an impact, but the issues here long pre-dated Coronavirus! Royal Surrey far better in my opinion.

Recently I've been to A&E department and I wanted to say a HUGE THANK YOU to Esther (nurse from blue A&E) for being such a caring, smiley and full of passion nurse! Patients need more professionals like you especially now when relatives are not allowed to be by our side. Thank you for looking after me!

frimley hospital saved life wen I colapsed 3 yrs ago also they found my heart artirays were failing but.they were fantastic I cant praise them enough they were also brilliant with exained everything to them l rate them highly THANK YOU

Excellent maternity and neonatal department! Thank you to everyone - ward clerks, HCAs, nurses, midwives, doctors, cleaners, chefs and those who worked in the canteen and cafe!! You made our stay wonderful during an emotional time!

I was cared for extremely well and all the staff are really friendly too!

A E frimley hospital People waiting for scan 4hours in Friday!!!!Realy not good!Older people is well

Frimley park hospital is a very good hospital. It has a maternity unit, good cardiology unit, paediatrics, fracture clinic and all the other departments you would expect at a hospital. There is a cafe which is reasonably priced and a coffee bar area as you go in through the main outpatients entrance. You will find a shop, book shop and baguette bar. The staff are very friendly, polite and helpful. I had to have an endoscopy and the staff were so good at reassuring me that I didn t need to have sedation. I think this is great care from them as they reassured me and spoke to me all through the procedure.

I was admitted and stayed here for ten days and have to say every member of staff I came across was amazing, warm, kind and very helpful, couldn't wish for a better bunch of people, we are so lucky to have the NHS and such committed staff that go above and beyond the call of duty, even the food was decent, great hospital

Had my first baby here and my experience was amazing. The staff were great

Generally good, medical staff. Nobody seems capable of answering a telephone once you get past the operator.

It is now nearly 8 weeks since I had Green Light laser procedure on my prostate and I could not be more pleased.The results are excellent. Flow is greatly improved and UTIs gone. From the moment I registered to the moment I left I felt that i was treated with great professionalism and respect. From the surgical team led by Mr Emara to the nursing team I could have not wished for better. It is true that I was lucky enough to have been " upgraded" to the Parkside Suite which may have improved my stay.
So thanks to all at Frimley. Why cant all hospitals be like this?

My Father is currently in this hospital. Like other reviewers the car park is a nightmare. There is no good time to park apart from the weekends. The care he has received has been good. There is a restaurant that the staff use which is More

wonderful healthcare team, friendly and highly professional. Parking is expensive

Been delt with like a dog , broke my tib and fib .
Also ligament damaged after x rays and ct scans and two weeks at home after back slab they booked me in to operate as bones had moved .
There at 7 am after them cancelling got preped at 3,30 after sitting on bed with back slab removed , they cancelled once again slab again sent me home they have now cancelled my op another 4 times after me nil by mouth every day , I'm in pain and it will be at least 3 mouths after op it's been 3.5 weeks now since brake still in a back slab and I need to call Monday to see if they can do it , I am seeing a brief and taking this further typing this as I sit here leg up in pain Frimley park you are a joke

My husband is a recent patient his overall care was very good but I found trying to get connected to the ward very frustrating as left on hold for up to 15 mins with no operator connection after initial response ..On one occasion I was even put through to Labour ward to be told they haven.t got a patient by that name excuse me I hope not .

Took my daughter to Frimley A&E - Fantastic staff, took their time, were very caring and explained everything well.
Services was efficient and quick. Thank you.

I would like to extend my grateful thanks to all of the staff on CCU for your expertise and immense kindness in caring for my gentle giant. You are worth your weight in gold every single one of you. Thank you.

This is one of the best hospitals in UK I have been to so far! The care is paramount and you can see this in how the nurses care for you.

I am really happy to be back home and in my own place able to do things like watching crappie nonsense programmes, but I am also going to say that I had a genuinely good stay in Frimley Park.
Everyone there is dedicated to helping those of us who need help, from the kind orderlies to the nursing staff and the physio team.

Regardless of race, points of origin or whatever, the staff are kind, friendly and comforting while maintaining a professional balance at all times. I needed to have some pretty big surgery done on my ankle, the pre op kindness was wonderful, post surgery I asked the recovery unit to phone my mum and son to let them know I was okay and they did without any arguments. When I got back onto F6 (the ward I was booked in on) I was left to come round in my own time, obs were done with respect and gentleness. I cannot and will not fault the staff at all.

Walk a mile in their shoes and do their job for a month, then see how well YOU do.

Disgraceful, I really think the NHS needs to be sold privately and then we can pay for the correct care. We have had 3 visits over 3 years. Every one we have not been attended to, seen in correct time or helped in any way. Even our little 1 year old being rushed there in an ambulance did not get to see a pedestrian in 6 hours. You are better off if you are sick getting on a plane and flying to a 3rd world country where you can pay for proper healthcare. It's an absolute joke, my wife will have a disfigured toe for ever as arriving there with a broken toe we have no chance of even getting a seat after 3 hours. Staff are incompetent and they should be ashamed of what it has become. What it has become cannot be due to lack of funding its been driven from the staff and processes put in place.

I have recently had a couple of stays in 2 different wards i can only speak for myself but had the best care from all the drs consultants nurses. Even when they were all tired from long shifts nothing was too much trouble. I would like to thank everyone who looked after me . I am writing this on behalf of my mum thelma forster as she so wanted to express her grattitude .

A great hospital. Amazing place that has helped so much. Great staff. Drs and surgeons , nurses, midwifes, reception, cleaners and everyone else. Really is a top hospital. 10/10.
Lucky to have a great nhs hospital on your door step. There is parent parking and always space at the top.

I cannot send enough praise. I had my son at Frimley last month. They could not have made the experience better. I received such a high level of care -as did my son. They reassured me through each step of my c-section and after care. From the midwifes to the anaesthetist the whole team made me feel as relaxed and confident as possible. Thank you so much

Thank you FPH for your truly amazing orthopaedic team, Mr Hull & his team are a credit to you they have been amazing in the run up, during & after my hip replacement. Thank you also to your physio department especially Susie Davies & Lizzy for your encouragement & support it's made physio, hydrotherapy & the gym enjoyable. Another thank you is to Chris who greeted me on the orthopaedic ward on the morning of surgery I was scared & worried what was ahead yet she took control & made sure I was ok & as relaxed as I could be pre op, the pre theatre team were also incredible as were most of the staff on F5 & F6 during those first few days when everything is so new to you, I have had a very positive hip replacement experience thank you Mr Hull & your amazing team for looking after me so well.

I am a diabetic and was treated without due care in the Cardiac Labs department. I was kept without food for over 24 hours while waiting for a simple procedure which would only take 20 minutes.
As a result I discharged myself and dashed to a coffee machine before I collapsed into the taxi.

I understand that emergencies have to be dealt with and beds from other wards take priority over certain procedures . Surely this is not the way to keep patients with a life threatening condition waiting without food.

Utterly disgusted with the due care and have complained to PALS and the Quality of Care Council.

If your lucky enough to have a baby at Frimley. .what a lovely modern ward ..almost makes other hospital seem camp style. .
Fantastic staff who make the whole experience lovely and one to remember. .
Can only thank Frimley and labour ward staff for such a memorable experience and for seeing my beautiful grandson into the world safely. .

DRIVE TO LONDON FOR A "'REAL""" HOSPITAL... DONT TRUST YOUR HEALTH TO THIS PLACE..........

Staff are courtious and make you feel like you're their top priority

Great hospital received top class care cannot praise the place enough

I found myself in A&E and spent a while there whilst the team of total experts from the Reception to the Porters, Nurses and Specialists alike all did a professional job into making me feel well enough again to come home. A special shout out to STROKE SPECIALIST PHOEBE, she was a true asset to the profession, she went from an assertive expert with a wealth of knowledge and precision to a kind, patient young woman with a wealth of valuable advice and compassion. Thank you ALL staff at Frimley !

Parking space is little uncomfortable,I visited with my father for his eye treatment, there is waiting but maximum 3 hours, but desk receptionists are very welcoming,nursed are so good ,shows excellent manners,
Doctors are superb, they will treat you very very well .If you have eye problem, do visit this hospital , they are very good .
Everybody is so well mannered , and I love this , well done Frimley Park Hospital * * * * *

Had to wait 4hrs for medical emergency!!! Disgusting!!!

But, once we got through to Dr's & bed, the service was amazing. Quick Response, brilliant hard working staff behind the scenes.

Sadly hubby still in hospital.

But staff are brilliant. X

Very busy but great care given.. Parking a nightmare. Allow plenty of time or take the bus.