andre van staden12

Review of Frimley Health NHS Foundation ...

I am in utter shock and horrified but what I witne...

I am in utter shock and horrified but what I witnessed this evening.

I accompanied a member of staff that was hit by a car just after 5pm, he managed to get to the hospital by taxi. He arrived at 7pm after a while he was seen by a nurse for an assessment. By 9pm when I arrived he had still not been seen by a doctor. I went to reception and explained that he was slumped in his seat after being hit by a car, yet people that are smoking outside every 5mins being called in. A gentleman with a migraine got seen before him, a guy with a swollen ankle then got seen. Receptions response was simply "sorreyyyyy" you will have to wait ( clearly prioritising and initiative comes into play).

At 11:59pm Francisco got called in by a doctor after I again enquired (the triage said they lost his paperwork, but was arrogantly adamant she had done her part, while poor Francisco was in and out of conscious! While Francisco was being tended to a doctor came out and asked for "Francisco" the triage paperwork had clearly been found 5hrs later.

After waiting patiently for 5 hours it felt that we were been done a real favour by being seen.

Laughing and jovial behind the reception desk having a bit of banter and a snack, but not really aware what's going on on the "shop floor" I get busy but I dont get cant be asked and incompetent.

I literally saw people walking out not being seen, just frustrated and left.

All I done was observe and try and support an employee, but could not believe my eyes.

I will fully support taking this matter forward in more detail and with more facts.

It wasnt even that busy, at almost 1am now and people are still not really being seen at a reasonable pace

3am and guess what we still here, desk staff seem confrontational/defensive each time someone enquires about waiting time or information.