Frimley Health NHS Foundation Trust Review

Went above and beyond what I expected. Were seen within 15 minutes and well cared for.

Went for a pre assessment appointment in the gynae clinic, was seen quickly by a very professional nurse, then I was sent for an ECGwhich was done within minutes, cannot fault the service.

I spent the night in a+e after taking a turn yesterday and i cant thank the staff enough for their quick thinking attention and making sure that i was comfortable. Thank you so much!!

The birthing aspect was great and efficient, mother and baby had to stay overnight as a formality which was fine except that I was meant to be picking them up first thing in the morning but instead had to wait all day to get released as there was only one midwife working in the postnatal department, come on get a grip NHS we have better things to be doing with our lives and newborns than waiting around needlessly like this, surely you should have more than one midwife on shift!

What an actual ball ache to get to. Queuing to get in the carpark at least 30mins!! Make sure you plan at least an hour before your actual appointment. Ridiculous. Car park expensive too! Worse hospital by far!

Gave me life after cancer 8 years ago. Had a 1 in 4 chance of not surviving but, with their help, beat it. Never give up. The staff were brilliant and I couldn't rate the hospital high enough. Thanks go out to all.

It s a huge hospital doing it s best in the circumstances after years of being strangled by a Tory government that hates free healthcare.
Tip: Car park is terrible. Too small, too expensive, but can t remove a star as it s not the staffs fault.

Appointment services is awful. My wife has been handed papers with day, date and time and where the appointments is and when we have got there the receptionists know nothing about it. This happened 3 out of 3. To a point where the consultant took us over to the SAU reception booked her in in front of us and on the day of appointment, after waiting and hour over the time appointed to be told he had put her down but not on the system you see. So we will have to just wait around until they can find a space. Real nice.
The problem is the is lack of communication and possibly training. Efficiency is low.
Positive note is staff are lovely and polite and they do try to help.

One of the most evil places of healthcare in the world. Nobody should ever come here to seek medical treatment, the staff there will do such torturously awful things to their victim patients. They should close down permanently

The main hospital that serves a lot of people and do the most amazing things from saving someone's life to appointments and after care and to all the hospital staff across the country that do the incredible job of looking after us all!!

We had our baby boy here and cannot praise the nurses and midwives highly enough ! This is an extremely important institution for us all and I would love to see more resources directed to this brilliant hospital which is under huge pressure from a rapidly expanding population !

Both myself and my husband have needed hospital treatments recently .the level of consistent care is outstanding.

Frimley Park Hospital is another great hospital. After a motorbike crash which broke both my wrists I spent about 3 days here waiting for surgery. The staff were friendly and helpful and both my wrists were fixed!

Thank you to the staff on Day Surgical Unit 1.
You made me feel at ease throughout my stay this morning.
Unit is clean, welcoming with lovely staff through the unit.
Thanks again

Not a bad hospital but appointments service is terrible-out dated equipment not enough staff and endless waiting on the phone or just being disconnected after being told-we are very busy just now

Even though I only spent less than 24 hours having treatment. from the ambulance men to the treatment at the a and e department to the ward I was in. The staff including nurses and doctors went above and beyond to care for me. I've spent a lot of time at different hospitals including frimley and this was the most care and considerate time I've ever had at a hospital. I can't thank the staff enough they were all wonderful. So thankyou all for being so lovely.

Helped me out when I was in a dark place recently with my Bi Polar thanks for your time

I went into hospital because I had positive pregnancy tests, severe ovary pain and spotting " I have an extensive history was born with gastroschisis and have only 1 ovary, I had severe pain" they took a urine pregnancy test and
PROceeded to tell me it was "borderline" - the young male dr was lovely but the senior dr at a&e didn't have a clue !! Didn't check me out , no scan didn't see gynaecologist either even though I should of due to my history, she then proceeded to tell me 4 different things in the space of 5 mins. First of all;
I was "having a period" then it was there false positives "yeah even the hospital ones " then she told me I had Misscarried, then it was I'm going to have a misscarriage.. then it was we have to wait and see your to early" I may also add I have autism and mental health conditions in which at this point I was extremely anxious. they didn't check anything but my blood, and yet have told me stuff they clearly don't even know about, they diagnosed with me no tests or backup to prove any of the theories .. I'm disgusted and feel palmed off every time I arrive here ! I then rang 111 who insisted to tell me
That there was no such as a borderline pregnancy test - you are or your not.
I don't think I'll be coming back here for anything pregnancy related !!

Staff car park to the rear of the hospital.
To the staff who hit our car today, who is also a staff and is not on a high salary.
Honesty would of been appreciated by just leaving your details so you could pay for the damage you did.
Manners can be quite lacking from staff with in the hospital. If someone let's you pass just say thank you!

Access to hospital is awful any time between 1030 and 1430. Parking is horrendous. The antenatal ward is always late. On our last visit despite the check in computer stating appointment was on time ... we waited for an hour and half for a 15min appointment!!

Have had the misfortune of dealing with their phlebotomy department twice in the past week. Two different women answered the phone after I was referred to them by various teams, both incredibly rude and dismissive before I could even explain the situation.
Apparently their calls are Recorded for training purposes" - seeing as it's very difficult for admins and bureaucrats within our NHS to lose their jobs over incompetence, let's really hope these calls were and will be used as examples of how not to treat people. I fear for anyone who actually has to visit in person.
Have fun with the CQC on the next inspection, ladies.

Amazing hospital, always open. Even when they are busy they deal with you in an extremely professional manner. They don't get enough praise or money for the hours they work and the verbal abuse they receive from people. They work at weekends, bank holidays and Christmas when many of us are at home with our families yet people are too happy to complain about them. I do not like it when people complain about the traffic jams and not a great place to live but just remember it is on your door step and you don't have far to travel if you have a problem. It is an amazing hospital and they will be there when you need them most.

I have to say I received absolutely first rate care from the staff in the endoscopy department. All my questions we answered and all staff I encountered were incredibly polite and helpful. Made a stressful situation far less so. Well done and thank you!

Best organise hospital and very good looking after patient's

This hospital has a quirky layout & unlike other hospitals the staff are not simple-minded & rude.
There are 3 sets of lifts here:
2 Orona Arca IIs
4 1960s lifts (probably Schindler or Otis) modernised by an unknown generic company with stupid Lester Controls.

The A&E is dog, went there with chest pain and gave me a wrong diagnosis then next week was back with palpitations and they told me "it's anexiy don't come back". They never did anything more than an ECG not even blood tests. Go to a different hospital unless you really have no choice.

I went into A&E on Friday. Staff were so kind and helpful. Cannot praise Dr. Turnbull, Kenny and nurses highly enough. Thank you for your care and attention.

Brilliant treatment in the Day Ward by both the doctors and nurses. 12 of of 10!!!!

Waiting times are absolutely shameful, reception staff are rude and unhelpful. An abject failure of a hospital and a perfect example of the shortcomings of the NHS.

I've been waiting 5 hours up A&E which is allegedly in "time order", whilst watching EVERY SINGLE PATIENT who has come in after me be seen before me.

Profoundly unethical when it comes to complaint handling!

Friendly staff, very helpful.
Never had a bad experience here.
Clean and tidy

Great hospital very caring but took 3/4 hour to get into car park, hence late for appointment.

I think it is important to give praise for the nurses, its must be so hard working in the NHS today and I suspect they do not get many thank yous. I would like to say thank you, unable to breath well I ended up in A&E was seen immediately and very soon found I had bad phenomena, 5 nights I stayed here. With all the pressure the nurses are under they couldn't have cared for me any better, they were lovely. I have a history of cancer, so they checked me for lung cancer as soon as they say my history. I have a fear of needles, couldn't have been kinder with that. I have been to many hospitals over the last few years, this one is one of the best. Thank you for looking after me and making be feel safe.

Excellent hospital although parking and travel to the site can be a pain.

My daughter is a regular at this hospital for the last 13 years. It has gone down and down hill! The car park and access is a joke, today there were more than 20 spaces on the top deck but the barrier machines were saying the car park was full, it was like a skating rink and security couldn't give a dam - at least they were warm in their Hut! Also the machine on the new car park wasn't taking cards but there was no notice so you have to walk all the way back to the other machines - security apparently can't put a notice in the foyer. Let's move on to the care! That is a joke, they have overdosed my daughter and she had to be rushed to MADU, why ... it's the machines fault, it is not calibrated right. For the 2nd time in two weeks did they inform her next of kin - ypu must be joking! No I get to worry myself sick 1st when she was put in ICU without my knowledge and now when she is emergency rushed in to MADU without my knowledge and don't even start me on the way the Gastro team have treated her over the last 8 years! If you want to see how badly the NHS has got go to Frimley Park Hospital.

Great Hospital when you need it having good surgeons. I have been concerned about the language skills of some nurses and spotted them making basic errors with my medications when I was admited. FPH is plagued with the usual hospital problems. Parking is expensive and not inclusive as it is height restricted. If you have to attend on an adhoc basis as you are not sure when you (or your family member) will be discharged, it can rack up and buying a week or month pass never quite makes sense. until you have the benefit of hindsight. A&E waiting times are desperate - I wonder if that's to maximise parking revenues? The children's A&E unit is so slow at times. Several times I have arrived at 8PM, expect to get home about 3AM. (There really should be a trampoline tax as on a sunny Sunday, only a complete idiot wouldn't see the harm these things cause - especially when combined with idiot parents, a BBQ and some alcohol). However, parking charges aside, I know these are complex problems and changes to FPH are only part of the national solution we all know is required.

A great hospital on the whole, with wonderful staff who are overworked. A few faults but I don't intend to knock them.

Hospital always seems clean. One of my regular Hospitals for Cystic Fibrosis Centre. Very Friendly Staff and always put their Patients first ")

Awful especially f9 chronic lack of attention which led to my mum having 3rd bleed on the brain, well done

Absolute shambles. Nothing is ever their fault. Every staff member contradicts each other. We have had two births here in the last 18 months and both experiences were utter rubbish. I personally would never wish anyone the unfortunate experience of giving birth here.

My father had recently been treated in G3 Stroke unit. The compassion and kindness shown to me by many of the staff and consultants was wonderful particularly as I had to leave the country and my father in their care.
The staff work tirelessly sometimes in challenging situations but always managed to keep in good spirits and always happy to help where possible. Thanks to all for your care.

Went to a and e twice very disgusted with the place.All they do is send everyone over to minors no matter what the problem is it's just so they can keep there numbers and waiting time down in a and e.Once you are in minors none of the staff have a clue proper useless.I was born with my feet turned round which i had corrected when i was a young baby.I am now 45 and lost have my left leg about a year and a half ago.I now suffer with my right ankle.I went to a and e as i fell where my ankle gives way.I was sent to minors and told nothing was wrong.Second time i went there my consultant told me if it gets worse go to a and e.I went to a and e in great pain and my ankle swollen and a funny shape.Again i was sent to minors where they told me nothing was wrong and that my ankle was perfect.Its never been perfect since the day i was born.Now last Thursday i go to see my consultant who is no amputating my right leg as my right ankle is in a state and can not be repaired.So my point is how can minors in a and e tell me my ankle is perfect and nothing is wrong.Frimley park a and e is a joke and they don't care for the poeple coming in who need treatment all there interested in is numbers and waiting time so it looks good on paper.The a and e didgust me.

Received good quality of care here during an overnight stay in A+E. There were some administrative hiccups such as my drug chart not being transferred over when I moved to a bed so this delayed the start of my treatment and also they need to look at their IT systems because the poor triage nurse was stood waiting for several minutes just to get my details off the system (she ended up having to make notes on a napkin). However as far as the staff and their professionalism and level of care were concerned I couldn't fault the place. Actually found the patient food to be pretty good too!

Recent short stay after minor stroke. Staff in Ward G3 were fantastic; superb care from staff at all levels Very well done.

Awful, rude receptionists! Then waited 2 hours to be seen after the actual appointment time!

Have been to the Eye clinic to see a great eye specialist and she has been great plus Mr Thomas Kersey is a great man and have great respect for him and all the staff that support him the care is out of this world and the care from Lorraine North eye specialist has also been out standing and all the staff that we have met have been 100% great. All of the staff at various departments have always been great and very friendly.

Hospital otlicnij servis horoshij! Mnogo raz obrashalis vsio ok!

A&E Totally disorganised and unable to provide care effectively not due to lack of resources but due to failure to understand the need rapidly pass on patients to the supporting services such as blood labs, X-ray etc to speed up resolution... Instead all patients are waiting for an overworked doctor that doesn't have the necessary results to be able to treat effectively

Was treated recently for DVT was so impressed with the way I was looked after ...I have full admiration for every one who works there it can't be an easy job but they all do so well under pressure many thanks for all your help.....

Very inefficient, I got a voicemail message from someone who never left their full name informing me of an appointment that I knew nothing about and at a time I couldn't make. I tried calling their department but met nothing but bad attitude and answering machines. It looks like they need a bit of an administrative overhaul.

I have to say that the receptionists at entrance B about my eye were very welcoming and the nurses to.The doctors about my operation very polite and helpful.I said to the doctor that I would like to hear Freddie Mercury and he said :yes of course.So after this I did not realise when the operation finished.A great thank you to all the staff of -eye ward-Frimley Park Hospital

Top quality care all that makes the NHS the best in the world .... The Fantastic Staff

Superb team in Opthalmology, well organised and Mrs Chandran, Ellie, Cally and the others deserved credit

Visited a relative there a few years ago. The staff were friendly and helpful and even though it was a busy time if year, never had a problem finding a parking space.

Care, professionalism and expertise of the NHS staff here is fantastic - don t hold the car park size or price against them!!

So my 88 year old mother with Alzheimer's goes into Frimley Park with a Urine infection. This afternoon she falls on the ward and now has a broken hip and needs a hip replacement. Accidents happen BUT can someone explain to me why the written and official records of the 'accident' say 'no witnesses' when we have factual evidence from two sources that nurses were present at the time. We have even been 'locked out' of the complaints procedure. Update . . . My mother is still in hospital after 18 weeks even though all parties say there is no medical need for her to be there. The problem is now Surrey County Council fighting over pennies before she can get into a care home. Disgusted.

Rosie D (Parkside) assisted me after day surgery this week and unfortunately I had to stay overnight due to a slow post op recovery. I found her very caring and supportive and a very good listener which eased my anxiety. I would like this to be recognised.

I had to visit A&E recently, once on the 03/09 and then again on the 13/09. On both occasions I was seen to very quickly and all the medical staff, including doctors, were superb very helpful and sorted me out. One hears a lot about bad experiences but Frimley Park was SUPERB! Thank you for your help and care.

Got to the hospital at 7am for a lump removal. Processed and vital signs all checked by 0745. Paracetamol taken at 0800. Taken to theatre at 0845. General anaesthetic given at 0850. Woke up on ward at 1030. Given a sandwich, biscuits (3 custard creams!) and a cup of coffee at 1045. Asked at 1100 if I wanted to take home any free painkillers with me (declined, have plenty at home). Discharged at 1130 and back at home for more coffee and biscuits by 1200, with a nice little anaesthetic buzz lasting for the rest of the day!

I EFFING LOVE THE NHS!

Fantastic service at G7 Assessment Unit today . The staff endeavoured on getting all the necessary tests completed for my father , so we didn t have to return , despite being very busy.
Professional , efficient and extremely helpful.
Thank you .

Where to start & who to THANK
I was in A&E from 2pm on the 28th November. The care & kindness that i received was THE BEST!!
I was a complete mess due to feeling unwell & the nurses were just brilliant, even with the Covid situation i was treated so...well.
The doctors are very...busy but that is understandable
Everyone is working so VERY HARD & i really appreciated it & want to say
THANK YOU...
Ronald in A&E is a star
Claire in A&E
Fern who looked after me at the entrance-took bloods etc....+ all can only remember some of their names...

Utter incompetence on a magnitude of unbelievable proportions

what a awful hospital was due to have my baby here in August and had to transfer hospital because my duty of care was so poor the consultants were pushing me to take medication that would cause my baby long term problems and have to be in nicu and potentially get cerbal palsy if I was to fit during labour due to being epileptic a c section would of prevented this but they wanted to keep there numbers low so refused me one they make you out to be a idiot if you bring facts up from there own leaflets and tell you you have read it wrong when it's in black and white half my notes went missing and didn't even note down my swelling my protein in my sample and all the other issues I had what linked to pre clampsia because again they wanted to keep there numbers low you always get seen late even if your telling first appointment in they are rude and make you feel worthless even at such a special time in a women's life to the point I left crying the other week from what the consultant had said to me I rang up the complaint number left voicmail and they never got back to me I now wouldn't go here if my leg was hanging off if your within this area go to St Peters or royal surrey at least they care about you and your babies needs!!!!!

My mother who lives in weybridge was in wimdlesham fainted and hit her head plus has heart condition was taken to frimley hospital yesterday afternoon. Never been there before but was astounded how efficient competent and friendly all the staff were from the lovely sandwich Lady to the doctor. By the time I got there about hour and half after mum admitted she had ct scan ECG full blood tests thankfully she could come home. If I had to move and had health conditions frimley would be my first choice. Thank you to all the people that helped my mum.

The midwives were very friendly and supportive. The food is fine. Overall experience was very positive.

Parking is a bit of an issue on the busy days but the staff are super efficient especially Vicky and Olivia in the labour / maternity unit. Both were very efficient and welcoming to all our needs!

Can t wait for our next visit! (P.S: we are expecting so we are here often for updates)

Lovely staff, car park not expensive per hour but there is a minimum of two hours for parking payment

I cannot fault this hospital we are so lucky to have FPH in our area
Thank you to all those involved with my care and also such a great transport service / patient lounge x being disabled makes the commute to the hospital tricky however the transport team take away all the worries and deliver and drop me to the hospital and home safely 10/10 to everyone at the hospital. I get so cross when I hear people moan and I remind them how fortunate we are to have such an outstanding hospital, yes we may have to wait but all good things come to those that wait !! Ali xx

Cant say what its like as a patient but as a vistor its a hell hole, unless you get there at six in the morning parking is impossible, and I am a contractor trying work there for the good of the place - avoid if you can.

I'll keep it brief

On Thursday 12th February I just popped into A&E worried about a cyst growing out of control in the center of my chest. To cut a long story short, 'Reggie' from Minor Injuries got to work, drained the cyst and patched me up. Although it was a painful experience, it was no-nonsense, polite and professional. I felt looked after.

Returning at 8.25am the next day for to be treated by two further wonderful staff members who again, got straight to work, cleaned up the wound and sent me packing. The same service by the same staff was repeated at 8.25am the following Sunday which will be my last visit.

I was just astounded by the balance of efficiency and experience of the team members. I was in great hands and the staff, although busy, never failed to be warm and friendly.

I a world where you only hear the media's version of the NHS, the truth is a million miles away at Frimley Park.

Well done and thank you for taking care of me.

The entrance toilets are a disgrace. Smelly messy and disgusting.

Extremely kind and operational. Both the reception staff, the paramedics, and the doctors. GOOD

I have have a series of negative experiences with this Trust, ranging from poor care to extremely poor and unethical complaint handling.

I have been sent from pillar to post regarding a condition lasting over 10 years, and still have no robust diagnosis.

One of the consultants even referred me for a test that the hospital was not equipped to carry out, which speaks volumes in terms of competence.

In terms of complaint handling, I have found them to be profoundly unethical and, in my opinion, even victimised me for raising reasonable concerns on more than one occasion.

While visiting relatives recently my husband was admitted to Frimley Park Hospital A&E department. I cannot underestimate the care he received, the doctors explained very clearly everything that he was being tested for. After many hours and many tests he was finally discharged. What began as a frightening experience, we left with the knowledge that everything had been investigated thoroughly.

Thank you too all the A&E staff

I have been in this hospital on many occasions, and they always make me feel safe and well looked after. Very good hospital. There are clear routines in place for patient care and cleaning, and everyone sticks to them, that seem to be a little lacking in some of the other hospitals I have been in.

Been here twice now. Once for day surgery as a private patient at Parkside. Kept waiting over 4 hours of scheduled operation time with no communication from Nursing team re op.

Today waiting for a procedure on the NHS. Over 45 mins running late. Reception team are not updating anyone and there are lots of anxious people waiting here.

I really do not recommend this hospital personally if you suffer from anxiety as this is my second experience of lack of communication and delays in less than a year and it makes people that are frightened of procedures even worse.

Next time I will be going to the Royal Berks.

I would like to thank all the nurses and doctors at Frimley Park hospital for the best treatment possible that I received while in the hospital Thank you so much nothing was to much trouble for any of you

Trying to call the automated answerphone would be an exercise in pure comedy, if it wasn t so infuriating when it s the only way of finding out about a sick loved one. Don t try and contact anyone on G6. The automated system recognises it as Jean Hersky and tried to put me through even though I took the cancel option. Thankfully she wasn t there, so then it tried to put me through to Porters . It rang them (despite my shouting cancel again, but it was OK BECAUSE THEY WEREN T answering either! Then it told me there were no operators available and told me to call back! What a joke. This system has not improved what was already the worst hospital telephone system I had ever come across a couple of years ago. In those days they just didn t answer the phone. Wow. So I know nothing about how my mother my mother is doing and the only way to find out is to go there. So, perhaps from their point of view that s considerably less effort for them and the phone system is working just as it was designed to.

Very poor.
After two and a half hours waiting at 10.30 at night eventually left without seeing a doctor or getting anyone to look at my daughter's injury.
My eleven year old daughter was nipped by a little dog that left a small but deepish gash in the right eye lid.
Uncertain as to whether it would scar without a small stitch I took her to A&E at Frimily Park at 8.00pm for a quick assesment as to whether a stitch was needed.
We were unable to get just 10 seconds with anyone who would say yes or no.
After two and a half hours at 10.30 at night with my daughter collapsing from fatigue and hunger having been at school until 7pm (school play) and nothing to eat since lunch I took my daughter home.
Having lived all over the world this was my first experience of UK NHS, I have been treated better in third world countries.
Appalling

This is one of the best hospitals in the area, all 3 of my daughters were born there and the staff are very friendly and helpful. The only thing that needs major improvement is the car park, its too small........

Well, I was born there and they did a pretty good job I guess.

These peoples skills are beyond consultants, doctors, and nurses and sisters or any other fancy name. If I'd be able to give them 10 stars, I would. Thank you for saving my life!

brought my boyfriend in and we have been waiting now for 6 hours and he still hasn t been seen by a doctor.

Monday 10 October had appointment 4.40 pm for Cystoscopy. I had been suffering with pain with my right hip, leg and moving down to my shin and as I was having problems with my right kidney thought it was related but the consultant informed me this was not the case. As we were already at FPH I went to A&E department. I was seen by Doctor 'Rachel' who arranged for x-ray and compared the results with previous scan only few weeks earlier. Nothing could be identified to explain the pain. All the members of staff we met were pleasant, kind and very helpful. I cannot praise them enough. I just wanted to register my thanks for the excellent service I received.

Hospital No.210188