Freedom Wireless Reviews

Horrible customer service, I actually read these reviews before visiting the store so I am somewhat surprised anyone had good experience. Once entering the store(which is inside of convenient store) the sales lady doesn't greet you just looking at you like what do you want, I am current user of bell mobility wanted to switch to Freedom as I was fed up with their high phone bills and heard good promotions and new LTE launch, but I never felt this low customer services else where I wasted my time visiting the store.

Small store but can get you what you need for Freedom customer service

Very friendly staff. Anchal and Prada were very nice and helped me choose the best phone and plan for the cheapest price. If you are buying a new phone or plan, I highly recommend that you come here

The young man working here was very knowledgeable and helpful. This is the best WIND Mobile location.

The staff is nice and polite. Thank Anchal Jindal for her support to help me to choose the right and affordable plan. I do love it!!!

I bypassed a freedom location closer to my work and home just to come to this location. Why? Because I previously received excellent service from Prada. Prada was not in today and so I was served by Anchal, the service she provided me was simply outstanding from beginning to end, thank you is not enough but I do for being a true professional to not only me but every customer that walked through the door in the time that I was there, the world needs more of the kindness that you serve!

*Enter through the corner store*
I was apprehensive about switching to Freedom until I received the best experience I've had with any telecom from Prada at this location. She gave excellent advice, with consideration for my personal preferences and situation. I recommend anyone considering a new provider or upgrading their phone should visit this location and hear the options not only laid out clearly but compared and rationalized to make your decision as well-informed as possible.

Not a very good service but you can get the best deal

Anchal was very helpful in making the right decision for my phone plan. She seemed very happy to serve us and made us feel very comfortable. If you want to join Freedom and don't want to wait 20 mins and want a nice out-going person like Anchal, come here.

The staff is good and polite. They always have phones in stock and provide good service too.

Pretty pleased with my experience here, friendly staff, but a very small store. The two staff members spoke to each other in a different language in a way that seemed they wished to keep information between them. Overall it was a good experience.

Keep putting the pressure on the big 3 but watch out - their prices are increasing yearly

Megan is amazing at this store..the way she helps customers with a good manner and she is very knowledgeable. It is very hard to find a person like her. I will come back only for her and wish her all the best

The service from the associate at this location, Anchal, went above and beyond to help me resolve an ongoing problem I had with freedom mobile. As discouraging as the experiences I had with the online/phone agents were, Anchal was extreme helpful. She was friendly and knowledgeable.

Really helpful. Prada was the girl who helped me and she was amazing. She explains everything patiently and gives you the best advice on choosing best offers.

The staff is not knowledgeable and not helpful, was speaking with their friend, refused service or contacting customer service for us.

I had a terrible experience with wind at eaton centre and I thought of quitting wind mobile. I went to this location since its closest to me, and when I left,I had my bill issue sorted, a new phone and a new plan. The specialist was amazing, she knows what she is doing. Would recommend her n this location again n again!

Great service and friendly staff at the woodbine store not so great at the shoppers world store

The staff is good and polite. They always have phones in stock and provide good service too.

I had a lot of questions about services regarding their plans, eSim and etc. I had all of them fully answered and Anchal patiently helped me set up my plan.
The service was fast and the customer representative was friendly.
Would definitely recommend.

I had called in advance regarding an E-Sim installation. was advised they'd be able to assist in store and it would not take too long per my concerns regarding COVID. I arrived at the store which was more like an enclosed kiosk, it was rather small. The service rep was nice, however, I was mortified that she invited another customer in the cramped, tiny store. It was the lack of social distancing for me.

Great customer service and very knowledgable. Recommend everyone to go here as they are always willing to help.

Very nice and professional employees especially Anchal and Prada, thank you for your help today
They can help you to pick good choice for your plan with good and reasonable prices.
I highly recommend this store.

A nice display with no actual stock. Which represents freedom in a nutshell. Doesnt matter if you want to drop 1000 on a phone. They can't help you. No fault of the lone employee.

Also you have to enter through a convenience store, tricky to find.

I went to this location at 7.20 pm and the agent was leaving. But she stayed there, reopened the store to help me setting up my phone. I am really impressed with extra efforts she has put...

I highly recommend this location and really appreciate the efforts

Helpful Staff, easy to stop by the road. Excellent service

We had an issue with moving the line from prepaid to postpaid and sort out our package. The lady in the store her name is Prada, she was super helpful and sorted things out after I had called several times the call center. Thank you very much Prada and have a happy holiday!

Support is completely useless, sent us to a closed location. Do not go with freedom.

Neither of the staff members was at all friendly to me. The woman actually yelled at me when I asked a question. I told her there is no need to be angry and she did smile at that. The male kept making comments to the female in their language. I kept asking him what he said but he did not respond. He did not make eye contact with me at all. I felt very uncomfortable with him making comments in their language while I was standing right there. They really deserve a zero, not a one star rating. Absolutely rock bottom "customer service". Don't go there.

Great customer service! The sales person Anchal was efficient but still thorough despite being super busy. She took care of all her customers with respect and care. She went out of her way to find a phone I was looking for at a different location and made sure the other sales person at the other store helped us set up service and answer any questions we had. She was able to find a plan that worked for me based on data needs and budget. Fantastic work!

small store, these guys are good, very helpful. I like them!

The service at this location is above and beyond, all thanks to the associate Anchal. I came 20 minutes before close, and she stayed open longer to help me get set up with freedom. I especially appreciate all the extra time she took to walk me through everything about my new plan/service with Freedom. Thanks again, I'll be going to this location for all future needs.

They are crooks. Sell used phone for cash and won't give refund.