Fred Martin Superstore Review

My husband and I had a great experience yesterday when we purchased 2 cars from them. Andrew Adair was our sales rep, he was great from the moment we met him and told him exactly what I wanted, that turn into a 2 car sales. Both cars had a full tank of gas was washed and cleaned on the inside. That was a huge plus for us both. He was just a great all around guy to talk to as well. Even when it came down to signing the papers to close the deal the finance guy was great, he as well made it all painless.. We are both very happy customers. Thank you.

Amazing Salesman Richard Bacon helped us find a great vehicle. We came to Fred Martin because we had so many problems with finding the right place to buy. When we walked in the door we were greeted and made to feel like we were at home. No rushing or trying to throw vehicle's other than what we were looking for at us. Richard took all of our requests and found Us a vehicle exactly what we were looking for.
He helped Us through the financing process and all the other things we had to get done.
Fred Martin has an Amazing Salesman in Richard Bacon and the rest of the Sales Team is pretty Great Also. So if you are looking to Buy or Lease come to Fred Martin for Richard Bacon.
Great Place to Buy!

Great sales people, no pressure, super friendly. Very clean. Absolutely love my car. Great deals, they will work with you no matter your credit. Will always recommend Fred Martin Superstore to anyone.

I just can t believe the experience. Long story short there is absolutely no transparency or honesty at this dealership. Pressure sales tactics. Actually scolded me for wasting their time on the last day of the month I stopped back in because the number they quoted for the monthly payment was ok as they had all of my info already. Then payments turned out almost $100 more and a longer term I said no I cannot do that. In the meantime they collected my initial deposit and the rest of my down payment and also had me change my insurance over. Very shady tactic before presenting numbers don t you think?! One thing is for certain I would not recommend anyone visit Fred Martin unless you want to be ripped off by the old school pressure car sales tactics. Note for improvement: this type of sales went out a long time ago as customers are more savvy. How about being honest transparent helpful kind accommodating understanding. It may actually increase sales. Try it

Edit: Replying to FM reply. Sure the $500 I authorized on card was to hold the vehicle but what about the $4500 check you had me write and cashed prior to going over and confirming numbers since (they changed from what was agreed over phone) $500 was refunded but just had to call in and no one knew about the $4500 charged and I don t have a vehicle so someone has my money since it came out of my bank.

Drove 2 hours from Pittsburgh and bought a Grand Cherokee Trackhawk which I LOVE. Definitely worth the trip. Went on a Saturday and ended up being there 4 hours from start to finish which was a little long but working in the car business its to be expected on a sunny Saturday. Just waiting for my PA plate and registration to come in the mail. I would do business with them again.

I am disappointed in the service department. Every time I tried to make an appointment it was a problem. I requested a Saturday appointment she replied via text that she doesn't have Saturday day appointments. And that was the last time I heard from her. I called 2 weeks later and set up an appointment with the service manager and explained the problem I have had with my service coordinator from the very first time I had to bring my vehicle for service. He set up my appointment with her again. I dropped off my vehicle and got a call the following day to pick it up. I get home look over the paperwork and see that not all the work wasn't done. I call to ask about it and she was unavailable to take my call. I leave a message. No call back that day. I wait till Monday mid morning to call her again. She wasn't available so I left another message. She returned my call to tell me sorry that she missed it. Yup that's it nothing else like when can you bring it it or anything. I am sorry that they feel my time isn't important. I regret buying the extended warranty through Fred Martin. I should have purchased one else where so I wouldn't be forced to use them for future repairs or services.

Thanks for a gift card to a place I already get free oil, and car washes. I purchased my vehicle from you also.

This should be a five star review. I had a great experience buying a used vehicle from Tim Smith at Fred Martin Superstore. I found a very desirable vehicle online that I wanted to move on quickly. The entire process was made easy by the very knowledgeable and forthcoming salesperson. He was a gentleman and very honest during all phases of the purchase. I found the rest of the staff in the finance department to also be very good at their jobs and able to quickly get the deal signed without wasting my time. Here is where it gets weird. I get the car home and the lights won't shut off. The switch on Auto has the lights coming on and off all night draining the battery. Also the dash light are flickering and going from bright to dull and back to bright. They call me to schedule and appointment for me to pick up a key fob that was owed and I tell them about the lights and also about an intermittent warming to service the airbrakes. They said when you bring it in for the key Fob, we will take care of the other problems. Late on the morning of the appointment ( a few hours before my appointment) I get a message that I will have to leave the car for electrical diagnosis for 1-2 days this being on a Thursday (maybe even for the weekend). And they said either I can have someone follow me or pay for a Rental Car company vehicle at 35$ a day. This for an issue that existed when they handed over the car to me. I have never had an issue like this where the rental car was not comped. I am a first time customer At Fred Martin after buying a number of high end Jeeps off of competitors and this is leaving a very bad impression on me.

So in summation 5 stars for Tim Smith and the sales team. 5 stars for the finance team. 0 stars for the post purchase experience and Fred Martin caring about keeping customers.

(In response to the reply post I can be reached at either my cell phone# or email address which should both be in my purchase file. )

Poor experience with the sales department. I was refused the use of Chrysler affiliate pricing outright, and the sales manager was very rude about it. The sales manager and salesman also withheld information from me for which I repeatedly asked. We finally worked out a price that I could accept, though was not happy with, I spent 2 hours sitting waiting on the finance department. After 4 hours in the building, I went to leave with the new truck and found that they didn't even fill up the fuel. You would think on a $60K vehicle that you could put another $15 of diesel into it. In the end, if I could have found this truck optioned this way somewhere else, I would have purchased it there. I recommend that anyone else do the same.

Edit: My salesperson contacted me and feels that this review will really only hurt him. I will say that my interactions with Jordan were professional and I don't have any issues with him. Rather whomever he was on speakerphone with (sales manager) at his desk was rude enough to me and my wife that we chose to leave the dealership. Jordan was good enough to call us and work with us to come back. My issue here is not with Jordan, but rather with the dealership operation around him, and is the intent of this negative review.

Dropped My Hellcat off for a software update for service. This is how it looked when i picked it up. Thank you for taking pride in your customers vehicles while they are in your care. You have lost my business, and any hope for a referral in the future. The Sale is only part of the experience. The follow through is what earns you loyal customers. Extremely Disappointed.

I went there to buy a New Jeep Grand Cherokee, the buying process went well, salesperson was very helpful and knowledgeable, I ended up purchasing a Demo model car - I was told this means one of the team at Fred Martin was driving it to work and back to add visibility on the road to the car, I was okay with that.
I collected the car and drove home, as I didn't expect anything wrong with a new car I didn't do a full inspection, when I got home and saw the backseats I saw that this was not just a demo car, this was a used family car, the back of the front passenger seat was badly scuffed from a child sitting in a car seat kicking that chair, there were also clear imprints of a car seat in the back seat. I contacted the store and they said I was given a discount due to it being a demo car - NOT TRUE, I went to that store because of advertised discounts and there was no discussion about a discount for it being a used car. I was told they would replace the damaged seat - Never heard from them about that again.
As an update - they responded to this review stating that I chose not to go ahead with the repair they suggested - not true - they stopped corresponding with me, and at this point I don't see why I have to drive 45 minutes one way for them to fix the issue.
Summary of my new car experience:
*You'd expect a full tank of gas - nope, not even 1/2 full.
*Soda spilled around driver door drink holder.
*Storage console full of what looked like breadcrumbs
*As described, damage done by a child transported in the" new" car - see photos.
Nope, I would NOT RECOMMEND THIS DEALERSHIP