This should be a five star review. I had a great e...

This should be a five star review. I had a great experience buying a used vehicle from Tim Smith at Fred Martin Superstore. I found a very desirable vehicle online that I wanted to move on quickly. The entire process was made easy by the very knowledgeable and forthcoming salesperson. He was a gentleman and very honest during all phases of the purchase. I found the rest of the staff in the finance department to also be very good at their jobs and able to quickly get the deal signed without wasting my time. Here is where it gets weird. I get the car home and the lights won't shut off. The switch on Auto has the lights coming on and off all night draining the battery. Also the dash light are flickering and going from bright to dull and back to bright. They call me to schedule and appointment for me to pick up a key fob that was owed and I tell them about the lights and also about an intermittent warming to service the airbrakes. They said when you bring it in for the key Fob, we will take care of the other problems. Late on the morning of the appointment ( a few hours before my appointment) I get a message that I will have to leave the car for electrical diagnosis for 1-2 days this being on a Thursday (maybe even for the weekend). And they said either I can have someone follow me or pay for a Rental Car company vehicle at 35$ a day. This for an issue that existed when they handed over the car to me. I have never had an issue like this where the rental car was not comped. I am a first time customer At Fred Martin after buying a number of high end Jeeps off of competitors and this is leaving a very bad impression on me.

So in summation 5 stars for Tim Smith and the sales team. 5 stars for the finance team. 0 stars for the post purchase experience and Fred Martin caring about keeping customers.

(In response to the reply post I can be reached at either my cell phone# or email address which should both be in my purchase file. )