Franklin Chevrolet Review

The salesman was very polite, great customer service, helpful. They have a great inventory. Love it!

Went to go pick up my car and the lady inside at the cashier s desk gave me a condescending tone, forgetting that I was paying a great deal for their service and that I ve bought two brand new cars from their location. On the other hand, car was taken care of well and people in service area were nicer!

Don t talk like you have all the answers. Find out the answers then tell me the solution.

I absolutely love this Chevrolet dealership! They carry Cadillac, Buick, Chevrolet, and GMC! Not to mention they have a great amount of pre-owned vehicles. The showroom is always nice and clean and the service wait area is modern, comfortable, and has snacks, coffee, and vending machine! Great customer service coupled with a knowledgeable staff equals the kind of place I would definitely see myself going back to! When it comes to vehicles or vehicle maintenance I know I can always find it at Franklin!

Simply amazing. No words can construct sentences to express how above and beyond AJ went for me ton my very first car purchase. To top it off, they brought my car all the way from GA to SC to accommodate my work schedule. I would highly recommend Franklin Chevrolet to anyone looking for great quality cars and customer service that exudes hospitality.

Mr. Dan Cook came out and greeted everyone! He is such a kind gentleman! He has been here 30+ years! Franklin's would NOT be the same without him!

Minnie, Thank you for your non-exhaustive drive in delivering excellent customer service each and every time! Franklin Chevrolet is a better company with you in it!

Greg Priebe was outstanding and extremely committed to total customer service.

The service and professionalism was extraordinary! The sales team asked great questions and answered all my concerns and found me the perfect vehicle in a short time. They gave me a great price on my trade in and really made the deal work for my situation. The whole team is very customer focused and has always been about satisfaction. They really make car buying a pleasure and want to keep your business for life! I have personally bought ten vehicles from them and will continue to go back. Thank you, Mr. Franklin for keeping it about the customer!!

I came in with 2 tires that I bought for the wife's car. James helped me right away and the mounting of the tires was done very quickly.

New place to get my oil changed since Nesmith changed there name!!

Nice dealership, good staff, just doesn't seem like they try hard enough to make a sale. Inconsistent knowledge of what they have in stock, and a lack of follow up kept me from buying a second car here

I cannot say enough good things about this dealership.

From the sales staff to the service center to the body shop everyone is very professional!

The last two new vehicles and two used were purchased here. The experience that we had with each one was almost the same across the board.

I would highly recommend talking to Larry when you are looking for a new or used car. He is not a pushy sales man at all but is very knowledgeable on all of the makes and models, and points out the little things that you might not know to ask.

We have had new and used vehicles into their service center and are very pleased with everyone there starting in the service lane all the way back to the technicians. They have a nice waiting area for customers so if you decide to stay and wait on your vehicle you will be very comfortable.

We have also recently had our vehicle in to get body work done because of an accident, and had the same experience as the rest of the dealership.

When you stop by you definitely need to say hi to either Dan or the owner Mr. Robbie. One chat with either one of these guys and you will definitely be back. They are both the nicest and most down to earth people you ll ever meet. They always have a smile on their face and are always willing to help no matter what the situation is.

So if you are in the market for a car or are just passing by I would recommend stopping by.

I just bought my first car from Franklin Chevrolet. I was nervous going into the process because of how agonizing I heard the purchasing process can be. EVERY employee I came in contact with was polite and welcoming. They went out of their way to make sure I was comfortable. Cierra helped me to find the perfect deal on my dream car. She really made the process easy and enjoyable!! I highly recommend buying through any Franklin dealer as my friends and family have had positive experiences through them as well (especially Franklin Toyota with Rusty).

Service reps were friendly and helpful and the service was timely.

Polite, efficient, professional, everything that you would want an auto service visit to be. This will be my primary maintenance shop.

Bought a used truck and it had so many issues with in one month and had to keep taking it back and now it isnt drivable so im returning it. They had no info on the truck. They werent on time and also no shows when they gave me a time to come in multiple times. Not very professional. Dont pull through with what they say as in sending emails and returning calls. Im very disappointed.

This place is top notch. Won't find another dealership of this caliber within driving distance. From Robbie, to Mr. Cook, to Stephen, Lamar, Que, Brett, and the sales people (Lee Hudgens this time) they do what it takes to make the deal happen and happen the right way that's affordable. Always a pleasure to see the gang....even if it's just to stop by and say hello

Took forever ...6hrs but they were good and nice enough to give me a loaner car to get lunch.

love this place. Bought my 2015 1500 Silverado there and will buy again

Awesome customer service amazingly friendly and knowledgeable the service department top of the line immediately covering and protecting my seats and floor mats

As always I m extremely pleased with the service I received at Franklin Chevrolet. Not only are all my needs met and taken care of. But any questions I have are always answered. The service manager is exceptionally knowledgeable, professional, and trustworthy. I will continue to bring my vehicle to Franklin.

I had terrible experience with this dealership.
I called to purchase a car, I requested for price to be sent to my email for over a week, I spoke to 3 different people on the same car for a whole week, Nadia, Morgan and the last person I don't care to remember the name, yet no response.
I had to take my money elsewhere.

They were very unprofessional and they lied about a few things before I brought my 2015 Chevrolet camero, after i brought it i had problems. So i asked to speak to corporate but the manager lied saying he was corporate, be careful buying a car from these people. Make sure you read every sheet of paper before signing it

Great Service and efficient. Drop off and pickup to your house is a wonderful service. Thank You.

Amazing service. Ask for Lamar Lanier, he's super helpful & not bad on the Eyes!

Mini Cooper,
Absolutely positively is an impeccable sales women. At Franklin chevrolet. Statesboro ga.

Your dealership is truly blessed to have her on your staff!

Thanks Mrs. Mini Cooper,
From Katrina Johnson

Austin, our sales guy was awesome. The dealership did not have any new year model Camaros on the lot, when I wanted to purchase one, but they still got one especially for me. They were very friendly and the process was like shopping on Amazon but instead I was buying a car. Hands down this staff is the nicest out of all the dealers in Statesboro. Other dealerships they staff is not as inviting but here, everyone is nice. My whole family is going to this dealership.

Great service
Fast and dependable when it comes to servicing your vehicle!

I just came from Franklin in search of a newer vehicle, trading in my 2015 Nissan Sentra which is in excellent condition. I purchased this same Nissan Sentra from Franklin in Dec 2016. I am caught up beyond my car payment on the car. I asked to be put in something same price range also same monthly payment of $251. I owe $10,300 on my car trade in value set by Franklin $7,000 I had a $4,000 down payment. After nums came back They was only willing to put me in a 2015 chevy equinox with payments at $420 monthly with a $4,000 down payment after financing what I will owe is $18,450. And this is after checking with several banks quote, unquote. I was not treated as a valued customer, which I definitely should've been. I will take my $4,000 down payment and $7,000 kelly blue book valued car elsewhere and get the red carpet treatment. With bad credit or no credit.

They are fast about getting your done, I was able to leave and about an hour later my car was ready. They do have a snacks and drinks for customers in there waiting room. When they were doing my inspection it took about an hour, and replace my solenoid senor it took about 2 hours.My car still has a powertrain warranty, so I didn't have to pay for this service.If you have a 2015 Chevy cruze and need a serpentine belt it will run you about $120 here. I changed my own, because the belt is about 30 bucks and OT took me about 30 mins to get it done.

We bought a new Buick Enclave this past Saturday and had the best experience we've ever had (we have purchased a lot of cars in our lifetime). Our salesperson, Minnie was very knowledgeable and friendly along with Q in the Finance Department. You can't beat the lifetime warranty they give you. Why would you buy anywhere else? I know we will be return customers in the future. Thank you Mr. Franklin for having an outstanding dealership.

There warranty center is taking good care of us gave us a rental untill our car is fixed and are very friendly

Great place to get your vehicle repairs they are the best

We were on our way home to Alabama from Savannah, GA when our air conditioner wasn t working well. So we googled and found these guys. I was a little hesitant about going since we were not locals. These guys were great. Everyone was extremely friendly and they got us in and out quickly and were priced extremely well. They even shuttled us to a local restaurant, so we could eat while they fixed our vehicle. I would almost be willing to drive to this dealership next time we are looking to trade-in just because of how great the staff was here. I would give 10 stars if I could.

The body shop work is superb. Very friendly, knowledgeable staff. Had my Honda Accord repaired here. Very good work in a timely manner. Highly recommend.

2 hours for an oil change, with an appointment! With a price increase to 65.00 sorry Franklin Chevrolet I'll find another dealer!

Love everyone there , Great service. They got me in and out quickly, I recommend!

Franklin has a wide variety of quality automobiles and a staff to match. I would highly recommend anyone looking for a vehicle to stop by Franklin's!

Great service and a great service team! I will recommend them in the future!

Always caring staff and always treated important. Very rare in this day and time.

Always a pleasure dealing with the service department very friendly and helpful.

love this place. Lee Hudgins in service knows his stuff and has never not went out of his way to help out.

Franklin Chevrolet Buick GMC has the best sales team, lead by Lamar Lanier! Lamar is very friendly, polite and always takes the time to make sure that my wants and needs are taken care of. I've purchased my last three vehicles at Franklin Chevrolet Buick GMC and will purchase my next one there also!

My grandmother was car shopping a few months ago and the sales guy here was super nice and very helpful. She ended up buying a car elsewhere, but the experience was positive and if I ever wanted a Chevrolet in the future, I'd definitely go back.

I purchased my Captiva from Shayne Harkins almost 2 years ago. Shayne has gone above and beyond what is usually expected from a salesman. He has always personally ensured that I was completely satisfied with my purchase. He has made sure my car has been serviced and maintained during and after warranty. Shayne has picked up my car at work and had it serviced since being purchased. I could not be more pleased with his devotion and loyalty. It is rare if not impossible to find a salesman that would go to such lengths to satisfy his customers even after the sale is made.
When the time comes for me to make another purchase, I will not consider any other salesman but Shayne. Also, any time I am asked for advice from a friend or family member regarding the purchase of a vehicle, I will always recommend Shayne Harkins and Franklin Chevrolet.
Thank you Shayne! You're the best!
Marsha

MINNIE COOPER
Sales Professional
Did an outstanding job working with me...!!!!!!

So I have had a problem with excessive oil consumption in my car for the last year or so. I was told by Franklin Chevrolet of Statesboro that I could either pay over $5,000 for repairs or add oil between changes. I have constantly checked and added oil between changes since then.
I get a recall letter for this issue and call to make a service appointment. Franklin tells me that they already fixed the issue in my vehicle and that I can bring it in, but it will not be covered under this recall. They did NOT fix ANYTHING! This is not the first problem I have had with them. This is the absolute worst dealership to do business with!

I always buy cars from Franklin! Everyone there is so helpful! AJ helped me get my car and he was such a pleasure to work with. I had such a great experience working with him and he did was able to get me just what I wanted! Y all go see AJ!

Made the trip to Franklin Chevrolet after looking online for a vehicle for my son. Even though the vehicle I can to see was not as good as I had hoped, Mevlin Williams was not impatient when I asked to look at a Ford F-150 I had spotted in the parking lot. They were closing up with in the next few minutes but Melvin and his staff got the keys for us and we took it for a spin. After a few minutes driving the truck my wife and I knew this was the truck we were looking for. After settling on everything it was well after most of the guys in the cleaning area had gone home. Melvin made sure that everything would be taken care of for me once I brought the vehicle back in on Tuesday. Melvin was off that day but made sure Minnie Cooper took care of everything for me. Had my vehicle completely went through and fixed what needed taken care of at no additional cost to me. The guys in the service department were top notch and made sure I was taken cared of. I would highly recommend Franklin to any of my family or friends.

The service dept. Told me that I still had powertrain warranty on my last car which made for a very affordable deductible. Then I turned around and decided to trade for the rebates and discounts that were given. I love my new ride and its good on gas milage and has a lifetime warranty which increases its value from my old car. They provide rental car service when your car's in the shop.Thank you for the total service experience, they make you feel reassured and comfortable.

Best car dealership ever!!! Great sales and service staff!! Honest people to deal with!!!

Let me tell you, i aint much for commentin on stuff but these boys here. They went above and beyond to get me in a vehicle. My salesman Thomas treated me like his own brother, and answered and and every question i had. This is how you handle customers, im proud to have delt with them, and im extremely happy with my purchase. Yall keep up the good work, and give that boy Thomas a raise.

Thank you to Jena and Christina in the Body Shop. They went above and beyond great customer service.