Four Seasons Hotel Toronto

Four Seasons Hotel Toronto Review

Reviews 1401
4.6
Contact us
Reviews 1401 Page 2 of 15
Filters:
Rating
Language
Sort:
Most recent
L
3 years ago

Loved the get away stay. Food was good, the bar in...

Loved the get away stay. Food was good, the bar in the lobby has musical performance on the weekend. parking can be an issue but they offer valet. it is nice to take a walk in Yorkville area although it is pretty cold now. I noticed they recently renovated their lobby area, which makes it look much smaller and crowded now.

A
3 years ago

Okay

J
3 years ago

I was very disappointed by the service offered by ...

I was very disappointed by the service offered by greeting staff and support staff. Massage service was excellent however they don't speak to our experience. We arrived behind our appointment time after a storm caused our driver to be delayed, and ended up waiting in the waiting area to lose additional time, while front desk did not send us a tour as they pretend to do, nor send a waiting staff member to guide is through the maze of poorly marked hallways and doors. Half our time was spent searching out how the change rooms work. The flip flops were still wet. Dirty towels aren't picked up. Showers smelled bad like a manky locker room. Checkout staff were useless. We already had a 15% discount given to all guests for a month, and they offered us 10% more for our lack of service, but claimed they offered us 25%, after the disappointing service on the day after our wedding (communicated in advance to have our service ready). We were shocked that a premium hotel would stand for a lower level of service than a standard massage clinic. Clearly there are wide ranging financial issues and training issues at Four Seasons Hotels in Toronto, and lack of quality staff. Recommend you avoid the hotel, as service is no longer an action, more of a catch phrase.

P
3 years ago

Went for winterlicious dinner at Cafe Boulud on Tu...

Went for winterlicious dinner at Cafe Boulud on Tuesday Night. Food was very delicious and well prepared/presented. Service was great from reception/coat check all through to the end with billing and payment. Restaurant has a retro-clubby style vibe to it. Dinner was packed, would recommend reserving in advance. All in all experience was as expected from a high end restaurant/hotel as this.

R
3 years ago

Amazing service as always. Had breakfast wit Sara ...

Amazing service as always. Had breakfast wit Sara Railey and was reminiscing about what an amazing job she did coordinating our wedding at the four seasons. If you plan on having a wedding here ask for her!!!

K
3 years ago

Simply the best hotel in Toronto. They are always...

Simply the best hotel in Toronto. They are always so friendly, and they go over and above on everything.

I downloaded their app on my Android phone, and when I was only 10 minutes away I had an idea to get champagne and strawberries to surprise my wife. I asked in the app, and they got it done (and in style) before we arrived.

They also checked in with me during our stay over the app to see if they could do anything else. It didn't interrupt, but I noticed during the evening. Great job on it, and quite easily my favorite hotel in Toronto.

A
3 years ago

Good

A
3 years ago

The best hotel in the whole city! Everything about...

The best hotel in the whole city! Everything about it will blow you away: the location, the service, the rooms- they're all fabulous! This was the most decadent hotel experience, I can't wait to go back sometime!

J
3 years ago

I parked here when I was stuck for parking and cou...

I parked here when I was stuck for parking and could not find another place. I was shocked when I found out that the rates were the same as other places, and they parked the car for me. SOLD!! Also I walked through the lobby and it was so beautiful. Best parking experience I have ever had.

J
3 years ago

Nice, clean, Big updated rooms. Breakfast was deli...

Nice, clean, Big updated rooms. Breakfast was delicious. Service to our room was fast and courteous. The only downside was only 1 sink in the washroom that had room for 2 sinks and no usb plugs near the bed.

A
3 years ago

we come here every time we're in toronto-- which s...

we come here every time we're in toronto-- which says a lot!
best.place.ever!
spa, pool, sauna, restaurants, and even shopping.
near museums, the university, and some of the world's best shopping, at your door step!
we always return

i
3 years ago

I love this hotel .Although I live in the city, so...

I love this hotel .Although I live in the city, sometimes my husband and I check in during special occasions like our anniversary to stay overnight and enjoy the spa. Every time we would have stayed here they have always made us feel extremely welcome.

S
3 years ago

Spa day. Clean friendly. Went to eat after and s...

Spa day. Clean friendly. Went to eat after and saw the lunch menu posted but ends up they were only serving dinner. They made what we saw on lunch menu but said that we shouldn't ask for that exception again because they wont do it again the next time. Is this how you treat a customer...making them feel like we owe them something? For the unapologetic prices they charge they should either do the favour willingly or apologize for not being able to do it. Then the served me a wine that was misrepresented by the waiter. When I questioned him about it there was no apology either just an offer for me to buy another wine. Isadora Sharp should be ashamed or maybe Daniel Balud

L
3 years ago

Headed to the spa on a Sunday afternoon and had a ...

Headed to the spa on a Sunday afternoon and had a very relaxing time. Complimentary snacks and tea, plus the COMFIEST robes. Definitely recommend the deluxe Mani and pedi and would come back again for a full body hot stone massage. The sauna could have used a bit more essential oil but otherwise it was great!

P
3 years ago

No

C
3 years ago

Nice

A
3 years ago

Beautiful, clean, and everything you need and like...

Beautiful, clean, and everything you need and like from a hotel... sorry I can't talk about their rates and ... cause I went their to meet an old friend, I don't need a hotel to stay on my neighborhood lol

N
3 years ago

I went to Four Seasons for a massage in the spa. I...

I went to Four Seasons for a massage in the spa. It was wonderful. Great atmosphere, super helpful and polite staff, pool and balcony area is well maintained and relaxing. The shower, change rooms, waiting room, steam room, and massage areas are all high quality and clean. Definitely get a massage here.

Four Seasons Hotel Toronto

Four Seasons Hotel Toronto

4.6