3 years ago
This review is specific to the Four Seasons Spa To...
This review is specific to the Four Seasons Spa Toronto. I'm reposting my review here for visibility.
I am extremely disappointed and beyond frustrated with my experiences at the Four Seasons Spa Toronto. I had two separate massage appointments booked roughly two weeks apart. My first appointment was cancelled due to my massage therapist calling in sick. Supposedly, there was a note on my file indicating they had called me to notify me of the cancelation. I never received this call. When I arrived at the spa, the receptionist was apologetic and offered to cover the cost of my next massage. I was allowed to use the spa facilities, but truthfully I was quite upset so I did not choose to stay longer than a half hour. Prior to leaving the spa, I confirmed the details of my second appointment and a note was made on my file that the cost would be covered. I have just returned from my second massage appointment, which was meant to be a couples massage for myself and my partner. Upon our arrival, we were told that my half of the appointment was cancelled. Receptionists weren't able to explain any details of the cancellation request, but I was told that someone called in two days prior and the appointment was cancelled . After explaining that I did not cancel my appointment, I was again offered to have my next massage appointment covered by the Spa. Understandably, I did not request a new appointment because I have lost faith that my reservation will be kept. After the first mishap, extra care and consideration should have gone into ensuring the best experience for their guests. Instead, both my partner and I left tremendously upset and at a loss for words. This was certainly not the Saturday night date we had planned.
Unfortunately, this is my first impression of the Four Seasons Spa. I would most definitely not recommend this spa to anyone. In fact, I have several family members, friends, and coworkers who frequent this Spa, all of which I will be sharing my experiences with. If I could provide less than a 1-star rating, I would.