Fortnum and Mason Reviews

Full of atmosphere and traditional retailing, makes one proud to be British. The Afternoon Tea is amazing worth every penny.

Everything perfect. Maybe a little bit expensive but definitely the best English afternoon tea in London. You should try it at least once...

Best preserves! Fancy, great service, a little pricy but worth it.

This is my go-to Christmas shop, such a great selection! Can get a bit chaotic when busy

Three families booked this place for lunch on the new year eve day from London, HK and Wales. We chose this place as it is very famous and classic. We booked the time with indicate 6 weeks before the date with indications on the numbers of adults, toddles and babies. They also called our friend in London to confirm twice about the age of all the kids. However, the day we arrived on time, table was not ready so we all had to wait around 10 minutes. One of the kids (4 yrs old) was attracted by the piano at the waiting area and there was no protection of the piano or no touch sign. After the 4 yrs kid touched the piano for less than 3 seconds, the reception guy (young one) kind of shouted to the kid: "this piano worth 800 pounds". WTF! The staff was super rude . The father of the kid is a very nice guy and told us after we finished the meal. It was not a pleasant lunch time also as they messed up the food, forgot to bring wine until the end, they also tried twice to push me to take kids menu for my son who was just entered two years old, what a joke. Fortnum & Mason, you are very famous but not stick to your standard and no manner. I'm sharing my experience here to let you all know to be careful with the PIANO and your baby might get forced to eat their afternoon tea.

Very fancy, luxury and cool place. It's perfect for some shopping for gifts and presents from London.

Really a great place to take visitors. Always have enjoyed the store, and bimbling off downstairs to have some wine and cheese is always a nice break. Really a pretty wide range of stuff to be found here, I always manage to find something I haven't seen before. A bit of old London.

Beautiful lunch in the Gallery Restaurant. Good options available for vegetarian and gluten free. One of few places these days where you can eat without the interference of music - particularly helpful for someone with hearing aids as the music becomes a real nuisance!

One of the finest food purveyors in the world. Everything is beautiful, from the tea tins to the porcelain tea sets they display.

Lovely
The food is flawless
I normally go in F&M in St Pancras but this is very suggestive.
The entrance, the view from The gallery and the food are all fantastic!
In the shop you seem travelling back in the first 1900 London and you can have a high level quality food.
I shopped amazing cheese but I wanted to buy much more, difficult to resist!
It's not only a shop, it's an experience!

The decoration is very nice. I bought breakfast and it's pretty good, but it feels similar to twining and whittard ... the cake is especially sweet! It doesn't feel delicious ...

A great shop if you have bags of cash. Very very expensive but it has a reputation that carries through. If like me and its window shopping, its still a great experience to walk the floors and look a the beautiful architecture.

Fantastically furnished shop
Many varieties of tea and sweets in splendid packs

Gorgeous mall. Of course high class and expensive but its an event just to walk through and enjoy the Settings. Everything is arranged in the same turquoise and presented lovely. They also have food and Drinks to buy and tea.

Wonderful shop. Traditional and up market department store. The ground and lower floors house the food halls with a great range of food and drink.
Very well staffed with exceedingly helpful people.
The difference between Harrods and Fortnum & Mason (it seems to me) is that the former caters for people with money while Fortnum & Mason caters for people with taste

Beautiful place to buy teas and delicatessen. Beautiful tableware and objects

The wonderful butcher who showed me which olive oil and which cracked pepper to use on the smoked coppa blew my mind in the best possible way. Great place.

Superb place for afternoon tea and a fab food hall. Will be back.

A high end and glamorous retailer. The range of goods is exciting. The teas are a delight.

The Easter display on the ground floor was worth the visit on its own. Also the ice cream parlour on the first floor did a sublime chocolate ice cream sundae

Has a great selection of upmarket produce. The mature cheddar and venison salami are both fantastic. Biscuits are good but aren't necessarily worth the asking price.

Wandering past and beguiled by the seasonal window displays we entered to see how this upmarket grocer is celebrating Xmas. Oh, the prices for the small jars and tins, the fruit and vegetables, let alone the cheeses and meats. Glorious, well proportioned building and a sweeping staircase.

I went there for an extremely expensive afternoon tea. Unless you really like sweet, cream cakes go for the more savoury options. Nice experience

Quintessentially British. Blows away both Harrods and Harvey Nics

Poor service of salad without salad dessing. Just a couple of leaves , no tomatoes . Only salt and pepper served

Refined & well heeled, not a mad scrap to get anywhere like other well known supa store's

Lovely experience, beautiful merchandise and merchandising. Very helpful staff

A place to be for an afternoon tea. This house don't need to be described, famous enough. A bit pricy but worth the try !

Great place for foodies. No way to post pictures of the food from the restaurant as it disappears before one is able to think about taking a photo.

The store is over two hundred years old and that speaks volumes about the varieties of tea they sell. Worth mentioning the Royal Blend and Classic Earl Grey flavours. You can buy them in those swanky beautiful readymade tea-boxes, or you can also buy them loose.
They also have a cafe within the shop with amazing confectionaries.

One of the best places to find excellent food & beverage in UK.

Love it here, especially at Christmas, expensive but worth a visit

Glamorous glamorous glamorous. And that's it. High end place for food shopping and just shopping. Limited choice though due to the space.

Lots of choice by wine by the glass. Efficient service. Nice snacks - not cheap though

A must-visit place for anybody visiting London.
Great selection of tea, coffee and sweets!

The afternoon tea was great. Service was also excellent.

Such great quality items and amazing atmosphere. Everything is perfect in this place

Excellent shop, quality food. Eveyone should visit.

Staff is exceptionally professional and pays attention to every customer. All goods are of exceptional quality and it is aways a pleasure to visit!

It is always a pleasure to shop in this place. I bought tea and various treats. Recommended

A most iconic store with a great history. Provenders of some of the finest teas one can find. A real experience in one of the UK's longest successful upmarket retailers.

Excellent hotel very bright place has lots of light coming through into the lobby the restaurant and in the sitting area

Leonardo at the Afternoon tea salon was superb as was the afternoon tea! Jams are also delicious, classic tea bags are not as great as they used to be. Nonetheless fortnum is a classic

Christmas windows display is a must to see for tourists and locals alike.

I Fortum & Mason especially my Royal Cousins Go their

Opulent and lavish! My "go to" every christmas to buy exceedingly good biscuits and preserves. You couldn't shop here everyday, but I make a habit of going there for a special occasion or treat for someone special

Never a proper trip to London unless I visit my favourite store - makes my soul shine the whole atmosphere and decadence

Really nice afternoon tea. We ate until completely full and there was more cake to take away with us. Didn't feel at all rushed with plenty of space around tables.

The Holy Land of Black Tea Rubber. There are a lot of people, but you can meet various kinds of cars. You can do a lot of scenting, and there are many things to see besides tea.

Stunning store and a real experience. All the products you know, love and desire. Staff are amazing and products follow suit

Beautiful place, absolutely love it! I went for amazing afternoon teas and been there many times for shopping. Love love love!!!

The temple of tea, something extraordinary, to visit absolutely.

Much like Harrods, strangely sell secondhand goods too

Luxury and pretty place. If you like tina tableware, it's perfect to squander your property.

Expensive, but is a fun place to look around. Especially at Christmas