Fortnum and Mason Reviews

The cafe was a little pricey for what it had but quite nice food and good staff.

Amazing establishment. Luxury groceries-- yes please! The award winning rose jam will set you back about a tenner but you MUST buy it.

What a lovely place to wander around, so much to look at and sample. Loved the the heavily carpeted stairs, the whole building and staff, the epitome of prestige and class. A lot less crowded than Harrods and far more enjoyable experience. Promised ourselves a return visit with afternoon tea as a treat.

I love the extremely high level of quality in their products. They have some of the best tea and coffee found anywhere. It is a shame people use this google site to spread irrelevant negative propaganda.

Beautiful shop. Great products. Great for gifts. Have very 'normal' things such as tea's and jams but with unique flavours. Restaurants looked very nice. Could be seen as expensive but I think they are well priced for the uniqueness of the products.

4 floors of wonder! I came to this shop in the pre-Christmas period and in addition to the infinity of tea and biscuits, the gift boxes and tea sets, what left me speechless were the Christmas trees and the decorations with attention to the smallest details. A perfect photo set!
The only flaw, but there ', the prices! In any case, the shop deserves to be visited if you are on vacation in London.

Visited after an art exhibition, treated ourselves to lunch yes its expensive but it is an experience, and it's not done every day, its unpretentious. The shop has some lovely food items and not necessarily as expensive as you'd think. They do their own honey in season too.

Fab food and so much to tempt you, it's a British institution & a must when visiting London

Well looked after as my 9 year old son chose just the chocolates he wanted (including a taste test!)

Lots of chocolate and service faster than expected.

Shared a bottle of wine with friends in the wine bar. Pleasure taken seriously!

The most beautiful food Hall in London. Delicious treats & a must see if you've never been. Famous for it's hampers but has lots more. A wonderful, traditional store.

For tea lovers it is a mandatory stop when you come to London, a refined environment and excellent products.

Quintessential British and second to none! A tourist attraction and a place where you can buy gorgeous teas, treat yourself with delicious stuff, buy nice gifts and enjoy a cuppa. If you're a tourist in London you might wish to see the clock on the F&M facade, especially when it tells the exact hours.

Lovely place to visit! Very singular tastes. Overall, very good selection.

Most people just stick to the ground floor but going up a level you will find that there are some great homeware options at very reasonable prices. The grocery downstairs has quality food from all over the world. The fruit and veg is fresh and organic and meats are of a high standard. Cheese and preserves are well packaged, making this place a great idea to pick up stocking fillers for christmas. What sets this place apart is the professionalism and pacience of the staff. There is always someone on hand to help even during busy Christmas periods.

If you want to miss the busy Christmas tourists, place an order and it will be waiting for you downstairs with no need to wait or stand in a line.

Touristy but just go. The renovations of recent years have made it more touristy but it will never fail to disappoint. Take time for a beverage or afternoon tea. Don't forget to explore the upper floors. The men's section is well worth a 'gander'.

One of London's historic department stores !! It is worth it, even if only for the structure, the grandeur of the building. Then, of course, also for shopping

Fun place to shop for gifts. The store is beautifully appointed and high tea was such a wonderful experience .

Grossly overpriced. Lost its magic to commercialism .

Great shopping tea experience, huge variety of teas n biscuits

Fabulous building, high quality service and amazing things to look at and buy. There is nowhere better in London to lose a couple of hours

MUST VISIT, whether is to buy, windowshop, browse...the food is lovely whatever you have,is all good.

I love this store! A concentrate of brittish spirit! You will find there the flagship products of British gastronomy and the best teas. A beautiful Christmas decoration department, a little too early in time for my taste because installed before Halloween, but very full and so refined raff

Iconic store fabulous tea selections superb ice cream and afternoon tea

I like going to the restaurant and eating scones with the tastiest cream ever made. The athmosphere is so nice.

Amazing place. Everything beautiful and delocious....specially chocolate.

It is very nice to see but the prices are very expensive

A decent if somewhat overpriced outlet. The clientele is extremely snobbish and can get very busy during peak times. I would avoid and order online if you need the brand name, however in my opinion the price does not reflect the quality on many things here.

Great tea selection. Have a good smell of any tea before purchasing.

Disgusting company with no morals or ethics selling foie gras when they are aware of the horrific cruelty involved to the birds. Boycott them now !!!!!!

Great place to visit without the former over crowding.

I like their biscuits, champagne jam, Expresso coffee bean and chocolate!

Retail done perfectly, and a stunning digital store with common sense

A beautiful and upscale place that brings together many things and is classified as high-end, the tea room on the third floor is beautiful in decor, the sessions are comfortable and classy, the service is good and the variety of requests during the tea period is good, and it needs advance reservation, the supply in the basement is good, and its products are excellent, including drinks, cheese and meat, either on the ground floor It includes sweets and biscuits, which can be tasted, and jam, all kinds of honey, and saffron.
The second floor includes rare, elegant and expensive perfumes ... a special place

Went for afternoon tea. Great staff and service. Good choice on menu. However, the tea was lukewarm. The only criticism.

A festive marvel at this time of year, although be prepared for the hordes!

Had some issue with the order, but they took care of it swiftly and gave us a discount.

Love visiting in December to window shop the Christmas treats. Very busy as i expected but staff still make the time to help and make you feel welcome

One of the quintessential stops on our London tour. Luxury and charm in one package. Though we only bought a brollie here the experience of viewing the products that they are famous for was on par with some of our museum visits in terms of pleasure. Must see spot.

Veggie Curry in The Gallery absolutely stunning and Mocha to die for.

A beacon of hope in the dismal gloom of retailing. Excellent merchandise, beautifully displayed with friendly, knowledgeable staff.
A proper treat while shopping in London.

Such a nice place to go. All staff so helpful and are all very covid aware

A traditional department store on Picadilly Street. There is a diverse range of tea, coffee, pastries and other delicacies and luxury items on several floors. At the same time, there are numerous high-quality, affordable products. So the tea blend "Fortmason" has become my absolute favorite and has now become my favorite souvenir from London !!

Fortnum and Mason is a luxurious dessert and candy shop, fit for the queen! Of course, it is VERY expensive but for that kind of taste it is worth it. The decor is beautiful and everything is set up nicely. THe employees are very helpful and if you are truly buying something you can get a few samples.

Iconic London food based dept store and famous tourist landmark. Merchandise is not cheap but especially the Highland Dundee cake with single malt whisky is to die for!!

Perfect as always. Feels like you're stepping back in time.

Beautiful shop with beautiful items.
In the internal bar we took two hot chocolates which were not very good, unfortunately

Went for afternoon tea as a treat for my grandparents. It was greatly enjoyed. I haven't tried other afternoon teas but have been told F&M offers the best value for money. Service is what you would expect from a place like this. Would recommend to anyone.

Just absolutely lovely stuff. Got a wind-up musical biscuit tin!
The fortnum fruit cake is sublime. SUBLIME!

Loved it, expensive treats but amazing selection if you have the money. I didn't so made do with the little cakes bit they were really good!!

Huge store where you can find tea, coffee, chocolates and more! Love their large selection of loose teas.

Fills me full of wonder. Everything you thought it was and more.

An absolutely grandiose store, a decoration to die for, original products with sublime packaging, in short this store is certainly one of the best in London and I never fail to visit it during my stays in the capital to buy some souvenirs ! A shop not to be missed!