Fortnum and Mason Reviews

Rude staff ,very hot inside and crowded,they charge per person not per order for afternoon tea.
I think people make the place up in fact its not worth to try

WATCH THAT EVERYTHING IS PUT IN YOUR BAG AFTER PURCHASE!!
I really feel upset that I spent a fortune for an uncareful casheir to a) overcharge us but quickly got sorted out by someone else and b) not put in a soap in the bag with other things we spent an apsolute fortune on. Is it possible for me to give zero stars? That is how I feel.

All right, after that I went back and can I give ten stars? Their customer service is brilliant: I came back a few hours later and got it back with no hesitation and was offered an Easter egg as an apology. How can I thank F&M more?

Perfect place for a gift! Wallet opens. Be careful.

I ve made a book for the afternoon online
And my table was ready
The food was delicious and the place was very nice and elegant

Lovely store, full of loads of great items, gifts, food and drink

Grand and exquisite store, helpful and friendly staffs! Five stars service and food! We were shopping for our wedding favours in Piccadilly store yesterday and had quite a lot questions in mind .... Millie and the floor manager have been really helpful, friendly and patient all through our shopping experience answering detailed queries as well as giving suggestions ... The store was very very busy at that time and customers were approaching Millie several times while she was serving us, Millie has been behaving in a professional manner all through ... I had a pleasant shopping experience in store! Definitely will return

Only parts of it are open, but a fabulous store with wonderful quality products. You will be surprised at price versus quality. Not as pricy as you might think. In fact some things are cheaper there.

Quality tea, amazing products to suit all budgets and a true London shop to visit. Very friendly staff and a well set out shop with plenty to see and buy.

This place is great but the staff could be more engaging. It seems the only time you get a service is out of the food hall and buying loose tea. The food hall is the issue here. The staff on the sandwich bar are particularly rude. Also, not keen on uncovered cakes for the public to cough and sneeze over.

I only went to get something to eat prior to a concert, so no time to look around the store, which has changed dramatically since I was a child.

Huge and select tea boutique. Lots of teas very well presented in decorative cans. There are lovely porcelain cups. The tea accessories are of the highest quality. The cookies, delicious.

Always the magic touch! Just go, visit, have a tea or hot chocolate. Enjoy.

Ice Cream Parlour is a really good cafe for kids and adults, they get ice cream and we get cake and coffee. Plenty space around tables and service not rushed.

This is the place for all your posh tea, coffe and biscuit needs as well as puddinga and other things. Both the interior and exterior are impressive astounding almost anyone, 100% worth a visit.

Fortnum is a great experience. A beautiful place to shop fine tea and coffee, cookies (biscuits) and so much more. They also offer a cute cafe upstairs for a quick bite. If you want to do proper tea time, make sure you get reservations in advance.

Very busy, but a 'must' to visit. The ambiance, as well as the wide variety of foods and presentation. We also booked Afternoon Tea for ourselves and relatives. It is well worth the time and expense.

A very nice store (if expensive), in London s Piccadilly area - one street over from Oxford Street / Regent Street. It has an old time charm about it and the staff are very friendly.

How the other half live ......good fun to see what prices people will pay for basic items!

Way too busy otherwise I would have bought things. The biscuits look great.

Amazing feeling while shopping and great polite staff

Very civilised - super atmosphere, lovely food and excellent service.

Tourist or Londoner , gift shopping or replenishing your pantry, or even not shopping at all (having a cup of tea or a drink) Fortnum & Mason is a must. I am amazed with the service and the knowledge of the people who work at F&M. Always a kind word or just a smile. It doesn t matter if you are just looking , they make you feel welcome and are happy to share the best of British and beyond.

It's OK. There are a lot of items clearly overpriced and aimed at tourists. Would save the effort and buy these items in a regular supermarket

This place is a real gourmet paradise coffee tea jam with champagne and on the ground floor a wonderful porcelain on the next cosmetic and fragrance paradise for women and not only I was still afraid to enter. Obligatory point the oldest London delicatessen if you do not buy it at least for a moment you will feel like children

How can people still see FOIE GRAS as delightful. Can't you see the suffering and torture on your plates? Please just once, have a look at what they do to animals to get what you eat and pay so much money for. We do not mean to harrass nor annoy people with our fights but let's face it, yes you can eat meat but why would you admit to not only kill but also torture animals while they are still alive. Think twice when you eat, please make yourself aware and boycott FOIE GRAS so to save millions of tortured animals.

Luxury goods and a lovely building. Marked down as they sell Foie Gras :-(

Excellent afternoon tea; we have been several times and have always left unable to eat dinner afterwards! They do a traditional or vegetarian friendly selection, are happy to bring more of any sandwiches, the petit fours are fantastic, and the cake trolly to finish have never disappointed. The star of the show is always the service throughout the experience too - one visit included someone in a wheelchair and they were very accomodating and made it feel relatively effortless without making a fuss.

Simply the best.
Harrods eat your heart out

The department store that is with full of hospitalities.

Different tops of tea, pastry, perfumes and top clothing, for demanding customers and with wide economic availability.

We had afternoon tea which was definitely a five star event. All aspects were lovely, though a little expensive. I am giving four stars because of how rude the employees were in the department section of Fortnum and Mason. We were trying to buy some of the tea we had enjoyed in our meal, and they refused to let us purchase it though another employee had just greeted us. We were not pleased. It was a sour end to our afternoon at Fortnum and Mason.

Overpriced but you get what you pay for. Good for tourists buying something "English" as presents.

I strongly condemn Fortnum & Mason because they use the liver of tortured,force-fed geese in their cooking.

Tourists are also used.
My favorite is Christmas time.
The inside of the store becomes Christmas decorations, and the scent of tea leaves can be felt from the can.
Drink tea, eat scones, buy cookies and tea and go home.
Moments of bliss.
If you go to London, please stop by.
I recommend Christmas, when the store is the busiest.

Despite the high prices, this is a shopping experience & well worth seeing even if you do not buy anything. The window displays this Easter are works of art in their own right

Safe stop in London! First visit to the store, you can find a variety of teas, I have tried several and I have never been disappointed, apart you can find coffee, chocolates, sweets, gourmet products, wines, among many others ... in addition to accessories, perfumes and others, on the upper floors. How to forget all your dining rooms! They are all great! Only advice, come early, because it is worth going through it completely.

Lovely decor and atmosphere, but the scones and cake were on the wrong side of stale. To be blunt not worth the money...

Amazing atmosphere and wonderful choice for our first afternoon tea

Second best department store (best being Liberty), probably first in coffee, tea, cheese, but less selection than Harrods (and fewer tourists despite the better location).

What a wonderful array of chocolates, teas, wines...and all the sinful stuff...must visit when in London

always pop in whenever I am in the West End, it is a special place and one can access many products that are at the top end of their category, i.e. tea, coffee and preserves.

Amazing products and quality. Xmas decoration are beautiful. I could spend hours in that shop

Always love coming fortnum and masons but our experience seeing Santa was AMAZING!!!!! We used to go Harrods for 7 years until they changed the rules for booking making it very hard to find somewhere like it but this was BETTER!! my kids loved him!

Always sets the standard for cheese and condiments.

I always loved Fortnum & Mason. It is just such a special shop. I love their tea-s. I always buy some. Also the afternoon tea here is just as good as in Ritz. I hope i will come again soon.

What a wonderful afternoon my daughter and I have just experienced having a High Tea. Chris our waiter for the duration was so courteous, friendly and went out of his way to make sure we enjoyed the afternoon.

Luxury combined with quality at an expensive price, but we said luxury and quality ...

For a great, if not the greatest, selection of tea and, my favourite, the grand selection of chocolates, especially gianduja (highly recommended, Fortnum & Mason must be visited by all. It's one of the landmarks of London that cannot be missed, especially for all you chocoholics and tea lovers. Other items of interest include jams, marmalades and quirky items. A bit on the pricey side, but for occasional visits and buys, Fortnum & Mason is great.

One of the most elegant mall in London. Only high quality goods and prices.

Lovely food very friendly and helpful staff and best of all loads of free samples

Just love this place, its an institution! Great selection of items you just can't get elsewhere

Wonderful on absolutely every level. You will not find better.

Commercial space with style. Prices are medium high which, considering the London brand and tradition, can be well worth the effort in offering something very British from this store.

The queen's afternoon tea served from here we are told!

Beautiful and quite unique store. Lots of charm and a great Christmas mood.