Fortnum and Mason Reviews

Fancy a tea?

Well I would say it has become a place for sightseeing ... too many people to shop ... Too many goods to buy ...

The way they package the goods biscuits / coffee / teas are all very similar then it took me 15 minutes to just find the tea area ...
Whilst I quite enjoyed here ...
You can enjoy wine with some cooked food, stand drinking / eating available, can have a tea for sure ...

Famous Fortnum Mason.
Wide, crowded and well stocked.
I visited for the purpose of only black tea, but it took about 15 minutes to find black tea because biscuits, coffee and other sweets are displayed in a package very similar to black tea.

However, I think it's a great place for sightseeing because it's good for light meals and alcohol.
Shopping Please heal your tired feet.

The best afternoon tea place for a great scone!
Ordered the traditional afternoon tea with Royal Blend, it was a good tea to accompany the sweetness. They have four selections of sandwiches, among which I like the curry chicken one the most. Their scones were warm and delicious, especially paired with the smooth cream and homemade strawberry jams. The raisin one goes better with the lemon curd to balance off the sweetness. All sweets on the plates were delicious and we loved the raspberry mousse the most.
After everything (unlimited refill, though slow) you got to pick the special cake selection. I found the vanilla icing a little sweet but other than that, all taste delicious.
Service was not attentive, and slow. Would come again and just order scones on the first floor. Alternatively trying the St. Pancras location would be good too.

Top notch purveyors of tea,wine, confections.also has a large selection of fragrances and accessories both for men and women alike. A bit busy after lunch so go early. Easy check-out

Ordered a hamper online as a gift for a friend. At the time I got a successful delivery confirmation and an image of the delivery so thought nothing of it. Over Christmas (a few months later) when I was talking to my friend they told me they never received the hamper, when I showed them the picture of the delivery - they told me that the image wasn't of their house. I called Fortnum customer services and they said that on their system they could see that the delivery van never went to the correct street - however because the delivery happened a few months ago, they won't do anything about it.
Even though I appreciate the long period of time between the delivery and the complaint - I was honestly shocked at lack of interest or care - especially when it's so obvious that there is a mistake here

I am a Londoner and I travel worldwide considerably. I like to give personal gifts to people who I meet especially to thank them for looking after me in their country. I like the gifts to reflect my nationality and often choose a product not available in the country I am visiting. On a recent visit to Istanbul I collected a couple of pre-online ordered tins of Florentines from Fortnum's and requested two of their signature Eau de Nil shopping bags expressly to use as gift wrap in which to present my gifts. I used turquoise tissue paper to pad out each carrier and when presented they looked visually stunning. They were given in a public space and it was obvious that the Turkish people present were aware who Fortnum's are. I am now in Malta. I flew direct from Istanbul. It crossed my mind that the gift of Florentine's had been so successful in Turkey that it might be appropriate for Malta as well. I planned to order 6 tins to be delivered to my hotel in time for Christmas Day. The Fortnum's online order form makes to provision to specify the inclusion of gift bags even for an additional sum. I emailed Customer Services on 5th December and received their response on 8th December. It was little more than a couple of sentences written in a dismissive could-not-care-less manner saying the carriers were only available to personal shoppers in the Piccadilly shop. There was absolutely no attempt to creatively respond to my request let alone any initiative shown whatsoever by the male customer services rep who seemed to have forgotten that he was the first line representative of Fortnum's. My experience is that if you want to request anything that is in anyway personalised to meet your specific needs then Fortnum's Customer Services Team do not have the ability to meet any expectation at all. Avoid like the plague!

Founded in 1707, the store has beehives on the rooftop (look for the honey in the foodhall), a great cocktail bar on the men's floor and they serve afternoon tea on the last floor (book in advance). Great place for gifts - wide range of services and prices. Highly recommended.

The best store in the world!!
And the staff are exceptional

A wonderful day for my mother in law and wife. They were both over the moon with the attention they received. The mother in law (95) has not stopped talking about her day. Thanks to all the staff

Very interesting store enjoyed the marmalade and tea!

You can buy a lot of delicious gifts from London there!
Also there are beautiful interior inside - magnificent stairs, for example.

Amazing food at the Food Hall & wonderful customer service.

Very cool experience! The biscuits were insane, so buttery & flaky! The tea options were endless. My husband and I thoroughly loved coming here.

Lunch at F and M is a little expensive but so British, and beautiful, and good. Then buy rose cookies.

If you are looking for presents go here.
Really good quality food and clothes

Excellent place for gourmet food Coffee and Wine. Purchase British tea and a very good price

upscale experience of Afternoon Tea tradition with very hefty price

Fantastic Afternoon Tea, as to be expected, made even better by our waiter Micheal. Charming, attentive, knowledgeable and funny too, he added even more to the experience. Thank you!

Darjeeling and Assam. Easter tea was surprisingly good

Went to see Santa for the second year! Great experience for the kids. The shop is lovely, but of course, pricey!

Huge selection of products. Has a fresh foods section and restaurant.

Food was great at the restaurant. Service was good and everyone was friendly

Beautiful building
The interior is beautiful. We had afternoon tea in the diamond jubilee. The room was absolutely beautiful and elegant, the service was equisite. It really was a great experience. The only negative thing I would say about the place is that it was ridiculously overpriced.

Have been buying tea and coffee here for past forty years.

If you like tea, this is one of the must-visit places to visit when traveling in London ..

Definitely a must every time I come into London. Best tea I've ever had.

Varied and comprehensive library and affordable prices

Lovely place to pick up biscuits, tea or jams! Great high tea too.

Famous tea shop
Here you will find excellent desserts and truly top-level packaging
Try the ritual of tea and also the cuisine
Of course, the prices are also 5-star

Love this place! The ice cream parlor is a must visit!!

A classic destination along Picadilly. From 1700, worth a look!

If money is no object, there is a lot more to this shop than just the amazing food and wine

We only get our beloved Earl Gray Classic here. Every time we are in London we empty the special shelf. We take a bigger suitcase with us. The department store of kings also looks like it. Noble and dreamy. But watch out, the prices there are truly royal!

A lot of variety of teas from all over the world's best tea regions. Helpful staff and prepacked or loose tea available to purchase. Chance to see/feel the texture of teas and smell the various fragrants of all of tea too. Paradise for tea lovers. Check on their website for afternoon tea etc. Booking may be required for sitting and enjoying afternoon tea etc so do check their websute.

It is said that it is in Korea, but it is still an attractive shopping spot if you miss it. If tea or cookies are bulky and burdensome, it is recommended to gather them together and send them to Korea. 40 pounds is a bit expensive, but I was shopping and it was really nice to feel relaxed. It's good to be wrapped in fine when you get home. I heard that if you bought tea items such as teapots, glasses, and dishes, you will be compensated for damage during delivery.

Absolute respect to the tea chad that knew everything

Awesome store I entered in error, some delightful stuff.

Gents toilet on the fifth floor well worthy of a visit, classically English, very clean and free.

Great place for souvenirs shopping and a break while shopping in center of London

They are there since 1700, what do you think do they know their job? Afternoon tea is Fortnum & Mason, my suggestion is go and enjoy

Fabulous store we want to buy everything
Impeccable and beautiful packaging, but above all a considerable choice of tea (among other things). I will not talk about the choice of chocolate (Forget the indecent price perfect these boxes) Very nice wine cellar
Large selection of pie and pudding and a fabulous Scottish salmon
WELL DONE

Great department store with lots of things to discover, even if it's not cheap.

We had the most yummy high tea and very friendly waitress

Tasty food and good service although some of the seemed inexperienced .

Oh my gosh, fantastic place for afternoon tea on the 4th floor. It's reassuringly expensive and the food keeps coming.

Amazing donuts!!! Great service and wonderful food!

Elegant and plenty of selections, particularly on short bread and cookies

My absolute favorite department store for accessories and food

Fantastic experience, we tried various tea with a very good waiter named Domenico (Italian sommelier tea) who accompanied us on a journey made of oriental sensations and flavors, on the 4th floor of the building (Diamonds jubilee.) Really good 3 unforgettable hours . Thank you

Fantastic shopping experience. Your greeted on the way in the store. You have staff placed around to cater for your every need. They are all helpful and friendly you could not fault them. Great range of products and if they did not stock what you wanted they suggested where may do it locally. Great to see them gettiing behind local businesses in these challenging times. On leaving staff say goodbye have a nice day which is a lovely touch.
The outside of the shop has a fantastic christmas display. Well worth a visit.

It's really good getting high quality ... it's too expensive. It's almost like a money black hole for those who have to spend money.

The store itself is beautiful and the teas are very delicious, but I didn't think it was worth the afternoon tea there. Too expensive for what is served. I expected more for the price.

i absolutely love this store. it holds certain elegance like no other

Consistently Great Menu, well priced and genuinely a wonderful team

I wanted to buy something in Teen Case, but it's a pity because it's a long trip, but with a tea bag

Beautiful shop with several floors dedicated to the world of tea. The display windows for the Christmas 2019 are magnificent

The finest food store in London, probably the world

Amazing as always. Helpful staff and very good biscuits.

The official supplier of royal groceries looks exactly as you'd expect it to. The brilliantly british packaging on items across a range of prices makes this the best place to buy gifts for foreign tea, biscuit, and preserve lovers!

I've been lucky enough to eat in the various restaurants a few times. The tea and food is always excellent, but the price can be a bit high. Great steak sandwich!