4 years ago
Not a good value
Not a good value
It is 2019. A hotel should not have Wi-Fi issues. Wi-Fi should be free and easily accessible to all guests without having to jump through hoops to sign in to an under-performing "Bonvoy" account. Don't bring your Chromecast, it will not connect to your room's TV despite your best efforts to physically plug it in (not an easy task since the TV is mounted extremely close to the wall, and does not swivel).
Our room's balcony was inaccessible because of paint work being done. We requested a different room, and were up-charged. I asked if we could have the up-charge refunded to mitigate the lack of access in the original room. The staff did not accommodate us on that request for reasons they couldn't explain.
I also don't understand why the rooms were not better sound-proofed. Why should a guest be disturbed by ice machines, talkative staff, and loud guests in the hallway? Again, 2019.
I wish there had been a separate pool for children. There were no staff present to curb obnoxious kids yelling and jumping into the deep end of the pool.
In person, we requested our itemized check-out folio to be emailed to us. It didn't happen. Apparently this is a major request, and again, the useless "Bonvoy" account is not providing the folio either (customer service chat is a total waste of time).