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perfect

Why did you move the boxes to the back of the stor...

Why did you move the boxes to the back of the store? I buy my book. Go down the stairs and be followed by a vigilante asking me if I bought my book ... well, I don't know, but the boxes were much better before ... I was totally disappointed. .

I have always enjoyed the customer experience at F...

I have always enjoyed the customer experience at Fnac, wherever it is. Here it is the same even if it has changed a lot, it is a peaceful store where it is good to stroll. There is always a lot of choice in all media and books. On the other hand, the media / info departments have shrunk considerably.

Good

To flee !!!!

To flee !!!!
We will never take you back there! We bought headphones but they are not compatible with what we bought (of course there was nothing on the box that indicated it). Arriving at home we try it does not work, we put in the box and we say "we'll bring it back". The product and clean the box flawless and the receipt says "exchange / refund within 15 days".
We say that as we open it will have a small discount (we warned it is marked on the ticket ...).
Well NO they do not resume at all! Either it's a HYGIENE PRODUCT so nothing ... she did not even open the box to know if it was clean or not ... NO they do not want to.
Since when headphones are hygiene products ????? A birthday present from my boyfriend that I will not be able to use at all! And yet I was going to be nice ... I would have accepted a haircut and a purchase voucher to spend at home ...
All other businesses would have made the effort to take it back (I worked in major chains like yours and we did not do as much fuss!)
So belfortans friends go to baker who has another policy of return!

In fact if we understand well they take back nothing at all (computer once turn on we lose licenses they do not pick up, books like, headphones it's hygiene products , household products like that, you pick up what Fnac? Tell me?
By the way it is not written in the department that the headphones are not taken back or exchanged, but I think at home it's easier to indicate which products you agree to take back!).

To flee !!!!

Place in the city center of Belfort located in a p...

Place in the city center of Belfort located in a pedestrian area, the shelves are well stocked, tidy, The staff is friendly, smiling and at your service, you will find your happiness in the world of literature, audiovisual, IT, digital, music, for adults and children alike!

Great

Welcoming clean store we find a lot of things in l...

Welcoming clean store we find a lot of things in literature and for all ages and if we need a book where specific book, possibility to go to the site to order and remove in a Fnac so nickel

I like !

I like !
damages whatsoever in town just for the big purchase.

Well

dream

It's still a mess

It's still a mess
It is better to order on the internet
At least there is stock ..

Top

Serious if you have a problem with your phone. It'...

Serious if you have a problem with your phone. It's been several months since you have problems with your phone! Can not reach you or leave messages. Especially when there is a problem with a product that has been ordered and must go back to the store while we live next door!

Well

No

In constant declension.

In constant declension.
Unique highlight is the blonde toy seller.
Super hospitality does not reflect the rest of the restless around it.

The good thing is already left the ship ...

No